Troubleshooting Guide - UltraSecure UltraCOM2 Instruction Manual

Problem
Handset and
Caller unit cannot
communicate
Communication
distance
become short
Self battery low icon
always on
Door latch cannot be
remotely opened by
handset
Cannot perform
intercom between
Handsets
New Caller unit
(backgate) cannot
communicate with
indoor unit
TROUBLE SHOOTING GUIDE
Possible Causes
Handset and Caller unit has
different ID code
Battery has run down
Many steel structures between
Handset and Caller unit
Battery has run down
Battery pack is damaged and
cannot be recharged.
Door lock opening button
is deactivated
Wrong connection at terminal
block
The unit are not properly paired
Battery has run down
The new unit is not properly
paired to existing units
Perform pairing process
Replace new battery in Caller unit
Recharge battery in Handset using
charger stand.
Relocate the position of Handset
Replace new battery in Caller unit
Recharge battery in Handset using
charger stand.
Replace new battery pack
Activate door lock opening button
13
13
Make proper connection
Perform pairing process
Recharge battery using charger
stand
Perform pairing process
14
Solution