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NANO X2.0 User Manual page 18

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Volume / Amplification is not enough:
Our devices have a
great amplification level. Most of the time, this is the result
of not having a professional ear cleaning. Please, refer to
your family Physician to get an evaluation and a professional
ear cleaning. If your ears are clogged with wax the sound is
reduced
There's no sound at all:
Please check your device - it may
be clogged up (it can become clogged by earwax or other
materials) on the domes, thin tubes or microphone. Clean
it using the instructions provided, or call us if the problem
persists.
Feel the freedom of being in touch.

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