Global Payments Desk/5000 Quick Reference Manual
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Global Payments Desk/5000 Quick Reference Manual

Countertop
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Payments
Quick Reference Guide
Global Payments
Countertop Desk/5000
and Desk/5000
Multi-merchant
A smart terminal that puts convenience and security
at your fingertips

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Summary of Contents for Global Payments Desk/5000

  • Page 1 Payments Quick Reference Guide Global Payments Countertop Desk/5000 and Desk/5000 Multi-merchant A smart terminal that puts convenience and security at your fingertips...

  • Page 2: Table Of Contents

    Countertop – Desk/5000 Connection to Power PIN Pad (EPP) Countertop – Desk/5000 Connection to Ethernet To Conduct a Magnetic Stripe Transaction Countertop – Desk/5000 Connection to the Desk/1500 To Conduct a Magnetic Stripe Transaction on the External PIN External PIN Pad (Optional) Pad (EPP) ©...
  • Page 3 Semi-Integrated Configuration with ECR (optional) Troubleshooting Receipt Paper is Jammed Card Reader Does Not Work Properly (Cards are Not Read) 26 Receipt is Blank Auto-Download (IP Terminal Only) Cleaning Terminal Specifications Service and Support © 2021 Global Payments Inc. All Rights Reserved. SM212162V2.0EN...

  • Page 4: Introduction

    If the content is damaged, file a claim immediately with the Perform a settlement daily; this ensures that your funds are shipping company and notify Global Payments. Do not try to use constantly deposited into your bank account regularly.

  • Page 5: Terminal On/Off

    When the terminal is connected to the power supply, it will automatically power up, initiate an application check and then enter the home screen. To power off the Desk/5000, simply disconnect the power supply from the electrical outlet. Terminal Physical Keyboard...

  • Page 6: Virtual Keypad

    Virtual Keypad Global Payments Countertop - Desk/5000 (and When a field allows for alphanumeric entry, a virtual keypad is displayed. Desk/5000 multi-merchant) is equipped with a 3.5-inch To get an expanded alpha keypad, click icon located on the right end touch screen.

  • Page 7: Password Hierarchy

    The Administrator Password cannot contain more than four (4) of the ● The manager, supervisor, and clerk password length is seven alpha and same character (e.g. 2222, BBBB, etc…) numeric characters. The password can consist of any number of alpha or © 2021 Global Payments Inc. All Rights Reserved. SM212162V2.0EN...

  • Page 8: Set Up Your Manager/Supervisor Id And Passwords

    The Clerk’s password is between four and seven alphanumeric digits. This password does not expire. If the Clerk forgets their password, the Administrator, Manager, or Supervisor can set a new one. © 2021 Global Payments Inc. All Rights Reserved. SM212162V2.0EN...

  • Page 9: Accepting Payment Cards

    Insert the chip card into the smart card reader slot in a smooth, continuous motion until it sits firmly. Remove the card only when the screen indicates the transaction is complete. © 2021 Global Payments Inc. All Rights Reserved. SM212162V2.0EN...

  • Page 10: To Conduct An Emv Chip Card Transaction On The External Pin Pad (Epp)

    Position a magnetic stripe card with the stripe outward, facing away from the keypad. Swipe it through the magnetic card reader as shown in the below diagram. © 2021 Global Payments Inc. All Rights Reserved. SM212162V2.0EN...

  • Page 11: Sale (Credit Or Debit) Transactions

    Sale (Credit or Debit) to select whether they want to pay in their home currency amount or Canadian dollars. The terminal communicates with Global Payments and the terminal Transactions screen displays “Pass Terminal to Merchant.” Once the transaction is completed, the merchant copy of the receipt is printed.

  • Page 12: Auth Only (Credit)

    NOTE: If you are presented with a card with a chip on 9. The terminal communicates with Global Payments. Once the it, insert the card in the chip reader on the PIN transaction is completed, the merchant copy of the receipt is printed.

  • Page 13: Void (Credit Or Debit)

    Tap the Void transaction icon on the home screen, or press [Enter] to Terminal to Merchant”. enter the main menu, and then tap Void. 16. The terminal communicates with Global Payments. Once the Enter manager ID and password, press [Enter] transaction is complete, the merchant copy of the receipt is Terminal prompts Void Pre-Auth;...

  • Page 14: Pre-Auth And Completion (Optional)

    14. Customer presses [Enter] The terminal communicates with Global Payments. Once the 15. The terminal communicates with Global Payments. Once the transaction is complete, the merchant copy of the receipt is printed. transaction is complete, the merchant copy of the receipt is 12.

  • Page 15: Return

    10. Customer presses [Enter] and terminal displays “Pass Terminal to Return Merchant,” 11. The terminal communicates with Global Payments. Once the transaction is complete, the merchant copy of the receipt is printed. Use the Return transaction to credit a cardholder.

  • Page 16: Performing A Settlement (Closing The Terminal)

    6. The cardholder Taps/Inserts or swipes the credit card on the PIN Pad. The terminal communicates with Global Payments to close the batch. For a debit card, the cardholder Taps/Inserts or swipes his/her debit Once the transaction is complete, a Close Batch Settlement report card on the PIN Pad.

  • Page 17: Reprint

    [Enter]. before conducting live transactions. To return to 5. Select which copy to reprint: [1]-Merchant Copy, [2]-Customer “live” mode, repeat the procedure in the steps Copy, and [3]-Both. above. © 2021 Global Payments Inc. All Rights Reserved. SM212162V2.0EN...

  • Page 18: Batch Menu

    This feature will delete all transactions in the current batch. 2. Batch Menu PWBatch 1. Follow the steps above to access the Batch Menu. 3. Setup Menu PWSetup 2. Select [3]-Delete Batch. © 2021 Global Payments Inc. All Rights Reserved. SM212162V2.0EN...

  • Page 19: Reports Menu Password Protection

    Associated Parameter Reports Menu 0. Sale PWSale Associated Parameter Option 1. Return PWReturn 1. Detail Report PWDetail 2. Void PWVoid 2. Summary PWSummary Report 3. Force PWForce 3. Clerk Report PWClerkRpt © 2021 Global Payments Inc. All Rights Reserved. SM212162V2.0EN...

  • Page 20: Terminal Security

    To minimize fraud or theft, ensure that you keep the terminal securely successful batch. located at your place of business. If there is a point in time when your device isn’t secured, please check the serial number on the back of the © 2021 Global Payments Inc. All Rights Reserved. SM212162V2.0EN...

  • Page 21: Key Beep And Backlight

    Countertop – Desk/5000 Connection to Phone Line The terminal has an internal dial-up modem that allows connection to a © 2021 Global Payments Inc. All Rights Reserved. SM212162V2.0EN...

  • Page 22: Countertop - Desk/5000 Connection To Ethernet

    Plug one end of the Ethernet cable into the ETH port on the magic box kit. Plug the other end of the Ethernet cable into an Ethernet jack. Countertop – Desk/5000 Connection to the Desk/1500 External PIN Pad (Optional) Ensure the power supply is removed before proceeding to step Place the terminal face down.
  • Page 23 Helpdesk for assistance. The terminal will initialize the new PIN Pad registration process and verified. It will display “PINPAD UPDATE SUCCESSFUL” after the new PIN Pad is successfully registered. © 2021 Global Payments Inc. All Rights Reserved. SM212162V2.0EN...

  • Page 24: Attaching The Privacy Shield (Optional)

    Remove the adhesive from the back of the privacy shield. 2. Firmly press the privacy shield Pull the flap backward to open the paper compartment. into place around the keypad on the terminal. © 2021 Global Payments Inc. All Rights Reserved. SM212162V2.0EN...

  • Page 25: Semi-Integrated Configuration With Ecr (Optional)

    Global Payments. paper for prolonged periods. Order thermal paper that meets the following specifications: Follow the steps below to configure your Countertop - Desk/5000 terminal for integration with your ECR. Roll Width: 58 mm (2 ¼”) Roll Diameter: 40 mm (1.57”)

  • Page 26: Troubleshooting

    Global Payments could void the user’s authority to operate the equipment. Receipt Paper is Jammed To avoid paper jams: Tear the receipt by pulling the paper forward. ● © 2021 Global Payments Inc. All Rights Reserved. SM212162V2.0EN...

  • Page 27: Receipt Is Blank

    Global Payments’ host when there is an update to the payment application software available. The default interval between each auto-download scheduled is 60 days.

  • Page 28: Terminal Specifications

      12 oz (340 g) Environment Operating 32°F to 104°F (0°C to +40°C) This section discusses power requirements, dimensions, and other Temperature specifications of the Countertop - Desk/5000 terminal. Storage -4°F to 131°F (-20°C to +55°C) Temperature NAME   Desk/5000 Operating 85% non-condensing at 104°F...

  • Page 29: Service And Support

    Service and Support For Global Payments Countertop - Desk/5000 terminal service and repair information, contact: Customer Care at 1-800-599-6491 - Tech option 3. Returning a Terminal for Service When you receive a replacement terminal, always return the defective devices promptly; failure to do so may result in charges applied to your account.

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Desk/5000 multi-merchant

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