Global Payments VX 520 Quick Reference Manual
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Global Payments VX 520 Quick Reference Manual

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Payments
Global Payments Countertop ̶
VX 520
Quick Reference Guide
July 2019

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Summary of Contents for Global Payments VX 520

  • Page 1 Payments Global Payments Countertop ̶ VX 520 Quick Reference Guide July 2019...

  • Page 2: Table Of Contents

    Table of Contents 1 – Introduction ................5 2 – Basic Terminal Operations ............5 Before You Begin .............. 5 How to Use This Guide ............. 5 Accessing the Payment Application ........6 Changing the Supervisor or Manager Password ....6 Locking the Terminal Keyboard.........
  • Page 3 Cleaning the Terminal and Printer........27 17 – Troubleshooting ..............28 Blank Display ..............28 Terminal Does Not Connect to Global Payments ... 28 Printer Does Not Print ............. 28 Printer Paper Jam ............29 Other Common Messages ..........29 18 –...

  • Page 5: Introduction

    1 – Introduction Global Payments offers merchants a wide variety of leading payment technology solutions, all from one reliable source. As one of the world’s largest and most trusted payment technology solution providers, Global Payments combines industry-leading expertise with over 50 years of Canadian-specific experience. This power combination allows us to deliver comprehensive solutions that are personalized to your needs.

  • Page 6: Accessing The Payment Application

    Accessing the Payment Application Following power up, you may be requested to select ‘SOFTPAY- GLOBAL’ using the corresponding screen function Key on the right side of the display in order to access the payment application. Changing the Supervisor or Manager Password Your supervisor number is an important security feature of your terminal.

  • Page 7: Locking The Terminal Keyboard

    Locking the Terminal Keyboard If leaving your terminal unattended, it is recommended to lock the keyboard in order to prevent unauthorized use. For maximum security, terminals and PIN Pads should be stored in a secure location when not in use. To lock the keyboard, at the main menu: Press 5 Key in the current Supervisor Password and press ENTER...

  • Page 8: Accepting Payment Cards

    NOTE: The cardholder language will be displayed as per the language indicator on the card where available. 4 – Accepting Payment Cards To Conduct a Magnetic Stripe Transaction Select the transaction type on the terminal Position a magnetic stripe card with the stripe outward, away from the keypad Swipe it through the magnetic card reader as shown below NOTE:...

  • Page 9: To Conduct A Magnetic Stripe Transaction External Pin Pad)

    Insert it into the chip card reader slot in a smooth, continuous motion until it seats firmly If more than one application is available on the chip card, the PIN Pad will display the first application. If you want to accept the application displayed, press the function key below the word “Select”...

  • Page 10: To Conduct A Contactless Transaction

    To Conduct a Contactless Transaction After processing a transaction on the POS, ask the customer to wave or tap their card in close proximity to PIN Pad Screen so that maximum surface area is parallel to the antenna as shown below. A series of beeps and LED flashes will indicate that the card has been validated A receipt is printed with the purchase amount...
  • Page 11 15. The terminal connects to Global Payments for an authorization and the response will be displayed on the screen 16. Terminal prints receipt 17. The first receipt (merchant’s copy) is signed by the cardholder and retained by the merchant. A signature is not required for debit...

  • Page 12: Tipping Options

    10%, 15% and 20%. These values can be customized by calling the Global Payments Helpdesk. Should the cardholder not want to use any of the three default percentage options, the dollar amount tipping option allows the cardholder to enter a specific c dollar amount for the tip.

  • Page 13: Return (Credit Or Debit)

     NOTE: Transactions can only be voided before they are settled  The customer must be present for a Debit void.  You can also search for transactions by using the FIND feature: From the main menu, press 2. At the main menu: Press MENU ▼...

  • Page 14: Phone Order Sale (Credit Only)

    Use the phone order transaction to process a purchase that was received by phone or mail order. NOTE: You must be approved by Global Payments before accepting phone/mail order purchases. Press MENU ▼ until you see Phone Order Select Phone Order by pressing the appropriate function key.

  • Page 15: Pre-Auth And Complete (Restaurants, Hotels & Car Rentals)

    11. For chip cards, the cardholder must confirm the amount of the transaction and if required enter their PIN on the terminal and then hand the terminal back to merchant 12. The terminal connects to Global Payments for an authorization and the response will be displayed on the screen...
  • Page 16 The new amount must not exceed the amount of the authorizations by more than 15%. A receipt showing the details of the completion is optional for restaurants. Contact Global Payments’ Customer Care to turn this feature ON or OFF. ...

  • Page 17: Performing A Settlement (Closing The Terminal)

    Enter the Supervisor PW (if prompted) Enter the Authorization Code The terminal connects to Global Payments to send the authorization and the response will be displayed on the screen The first receipt (merchant’s copy) is signed by the cardholder and...

  • Page 18: Demo Mode

    12 – Demo Mode To become more familiar with the terminal or to train new staff, use Demo Mode. All transactions in Demo Mode are simulated and are not actually processed. Remember to exit Demo Mode before processing real transactions. As an extra precaution, all transactions above $5.00 are declined while you are in Demo mode.

  • Page 19: Default Employee Id Table

     Log Off Employee Initiates the Employee Log Off process  Add Employee Initiates the Add Employee process  Modify Employee Initiates the Modify Employee information process  Delete Employee Initiates the Delete Employee information process  Clear Employees Initiates the Clear All Employees process Default Employee ID Table The table below outlines the default Employee ID’s and their corresponding passwords, that are pre-configured on the Terminal:...

  • Page 20: Handshake

    Prints transaction details per Employee Employee Table Prints Login information Discount Tip Prints Tip information per Employee Shift Report Prints transaction totals per shift Pre-Auth Report Prints the list of open Pre-Auths Batch History Prints Settlement totals by date (Last 30) Terminal Parameters Prints parameter data card type Cards Report...

  • Page 21: Select A Location For The Terminal

    CAUTION: The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. WARNING: Due to risk of shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, near a swimming pool or in moist...

  • Page 22: Unpack The Shipping Carton

    Do not use a terminal that has been damaged or tampered with. The VX520 terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify Global Payments Customer Care at 1.800.263.2970. Open the shipping carton and carefully inspect its contents for...

  • Page 23: General Features

    General Features Viewing from the top, notice the following features: A terminal display, backlit LCD screen. Five types of keys: A 12-key, telephone-style keypad Four ATM-style function keys, labeled F1 to F4, to the right of the LCD screen Four unlabeled, pre-programmed function keys above the keypad Three color-coded function keys below the keypad (from left to right: CANCEL/ANNUL, CORR, ENTER/OK)

  • Page 24: Connection Ports On The Back Panel

    A magnetic card reader, built into the right side. The icon below shows the swipe direction, with the stripe down and facing inward, toward the keypad A green indicator LED indicates power is ON An internal thermal printer A smart card reader, built into the front of the terminal. The icon below indicates proper card position and insertion direction Connection Ports on the Back Panel View the VX520 terminal from the back.

  • Page 25: Connecting The External Pin Pad

    RS232 PORT: is for attaching Optional Peripheral Devices and PIN Pads DIAL PORT: To connect to dial telephone line ETHERNET PORT: To connect to high-speed IP line Connecting the External PIN Pad Use the following Procedure to connect the end of the PIN Pad into the RS232 Port Insert the RJ45 type connector on the end of the PIN Pad cable into the port on the bottom of the VX520 Terminal labeled RS232...

  • Page 26: Installing The Paper Roll

    WARNING: Do not plug the power pack into an outdoor outlet. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. Installing the Paper Roll The internal thermal printer uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 25 meters (82 feet) long.

  • Page 27: Cleaning The Terminal And Printer

    Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Unwind the paper roll past any glue residue Hold the roll so the paper feeds from the bottom of the roll Drop the paper roll into the printer tray Close the paper roll cover by gently pressing directly on the cover...

  • Page 28: Troubleshooting

    Blank Display If the VX520 terminal LCD screen is not readable: Check all terminal power connections If the problem persists, contact Global Payments Customer Care Terminal Does Not Connect to Global Payments If the terminal does not communicate: Check the ethernet or telephone line connection Check to make sure the telephone or Internet service is working by plugging in a working device (i.e.

  • Page 29: Printer Paper Jam

    Open the paper roll cover and install a new roll of printer paper, as described in Install Paper Roll If the problem persists, contact Global Payments Customer Care Printer Paper Jam If paper jams up inside the printer: Lift the latch on the top of the terminal to unlatch the paper roll...
  • Page 30 Error response for Merchant Category Code. Address does compare and five-digit ZIP code does compare (UK only). Address information is unavailable; international transaction; non-AVS participant. Address information not verified for international transaction Street addresses and postal codes match for international transaction. Address and ZIP code do not match.

  • Page 31: Abbreviations

    Fail Street address and postal PROCESSED code not verified for international transaction due to incompatible formats. (Acquirer sent street address and postal code.) Fail Street addresses and postal CERTIFIED U codes match for international transaction. Fail Error response for Merchant PRESENT S Category Code.

  • Page 32: Other Features

    Receipt Header & Footers And many more PLEASE CALL GLOBAL PAYMENTS CUSTOMER CARE FOR MORE INFORMATION. 21 – Service and Support For product service and repair information regarding the VX520 Retail and Restaurant @dvantage please contact Global Payments Customer Care at: 1.800.263.2970.

  • Page 33: Terminal Specifications

    Returning a Terminal for Service NOTE: Unless otherwise instructed in this Installation Guide, do not, under any circumstances, attempt any service, adjustments, or repairs on this product. Contact Global Payments Customer Care at 1.800.263.2970. Service conducted by parties other than authorized Global Payments representatives is NOT permitted.

  • Page 34: Notes

    23 – Notes...
  • Page 35 © 2019 Global Payments Inc. All rights reserved. SM-191984-v1.0EN...

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