Global Payments Desk/5000 Quick Start Manual

Payment Terminal
Quick Start Guide
Global Payments Desk/5000
and Desk/5000
Multi-Merchant

Power

To connect the Global Payments
Countertop - Desk/5000 to power:
1. Plug the power supply into the power
port on the magic box kit.
2. Plug the other end of the power supply
into a surge protector attached to an
electrical outlet.
To connect the Global Payments
Countertop - Desk/5000 to a telephone
line:
1. Plug one end of the telephone cord
into the phone port on the magic box
kit.
2. Plug the other end of the telephone
cord into a telephone jack.
To connect the Global Payments
Countertop - Desk/5000 to Ethernet:
1. Plug one end of the Ethernet cable into
the ETH port on the magic box kit.
2. Plug the other end of the Ethernet
cable into an Ethernet jack.
Terminal ON/OFF
When the terminal is connected to the
power supply, it will automatically power up,
initiate an application check and then enter
the home screen. To power off the
Countertop - Desk/5000, simply
disconnect the power supply from the
electrical outlet.
Administrator ID & Password
Your terminal is pre-programmed with a
default administrator ID name of "1", please
call Global Payments Customer Care at
1-800-263-2970. to set up your
personalized admin password.

Performing a Sale Transaction

1. Tap Sale transaction icon on home
screen, or press [Enter] to enter the
main menu, and then press Sale.
Select Merchant and enter merchant
2.
password (multi-merchant only)
3. Enter the clerk ID and password (if
enabled) and press [Enter].
4. Enter the invoice # (if enabled) and
press [Enter].
5. Key in the transaction amount and
press [Enter].
6. Terminal displays "Pass Terminal to
Customer," the cardholder presses
[1]-Yes/Oui to confirm the transaction
amount. Press [2]- No/Non to cancel
transaction.
7. If tip is enabled, the customer can
select either [1]-Tip percentage,
[2]-Tip amount, or [3]-No Tip. If tip
percentage is selected, the cardholder
then can select one of three pre-set
tip percentage options, or select Other
to key in a specific tip percentage and
press [Enter] to confirm. If a tip
amount is selected, the cardholder
can enter the dollar amount for the tip
and press [Enter] to confirm.
8. The cardholder presses [1]-Accept to
confirm the total amount, presses
[2]-No/Non to change.
9. Terminal displays "$ Amount"
"Tap/Insert/Swipe"
"Taper/Inserer/Glisser"
10. The cardholder taps the card on the
reader/inserts the chip card/swipes
the card.
11. If the card is inserted, the cardholder
follows the EMV prompts displayed on
the terminal screen and then enters
the PIN.
12. If the card is swiped, follow the
prompts on the screen to enter the
last 4 digits of the card number and
CVV/CVC (if enabled).
13. If the credit card is issued outside
Canada and the terminal is enabled
with HomeCurrencyPay (HCP)
dynamic currency conversion,
cardholders should follow the HCP
prompts displayed to select whether
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SM212154V1.0EN+FR