Global Payments Desk/5000 Quick Start Manual

Global Payments Countertop – Desk/5000
Quick Start Guide

Power

To connect the Global Payments Countertop - Desk/5000 to power:
1. Plug the power supply into the power port on the magic box kit.
2. Plug the other end of the power supply into a surge protector attached to an electrical outlet.
To connect the Global Payments Countertop - Desk/5000 to a telephone line:
1. Plug one end of the telephone cord into the phone port on the magic box kit.
2. Plug the other end of the telephone cord into a telephone jack.
To connect the Global Payments Countertop - Desk/5000 to Ethernet:
1. Plug one end of the Ethernet cable into the ETH port on the magic box kit.
2. Plug the other end of the Ethernet cable into an Ethernet jack.

Terminal ON/OFF

When the terminal is connected to the power supply, it will automatically power up, initiate an
application check and then enter home screen. To power off the Countertop - Desk/5000, simply
disconnect the power supply from the electrical outlet.
Administrator ID & Password
Your terminal is pre-programmed with a default administrator ID name of "1", please call Global
Payments Customer Care at 1-800-263-2970 to set up your personalized admin password.

Performing a Sale Transaction

1. Tap Sale transaction icon on home screen, or press [Enter] to enter the main menu, and then
press Sale.
2. Enter the clerk ID and password (if enabled) and press [Enter].
3. Enter the invoice # (if enabled) and press [Enter].
4. Key in the transaction amount and press [Enter].
5. Terminal displays "Pass Terminal to Customer," the cardholder presses [1]-Yes/Oui to
confirm the transaction amount. Press [2]- No/Non to cancel transaction.
6. If tip is enabled, customer can select either [1]-Tip percentage, [2]-Tip amount, or [3]-No
Tip. If tip percentage is selected, cardholder then can select one of three pre-set tip
percentage options, or select Other to key in a specific tip percentage and press [Enter] to
confirm. If tip amount is selected, cardholder can enter dollar amount for tip and press [Enter]
to confirm.
7. The cardholder presses [1]-Accept to confirm the total amount, presses [2]-No/Non to
change.
8. Terminal displays "$ Amount" "Tap/Insert/Swipe" "Taper/Inserer/Glisser"
9. The cardholder taps the card on the reader/inserts the chip card/swipes the card.
10. If the card is inserted, cardholder follows the EMV prompts displayed on the terminal screen
and then enter PIN.