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Related Manuals for Global Payments Move/5000
Summary of Contents for Global Payments Move/5000
- Page 1 Payments Quick Reference Guide Global Payments Wireless – Move/5000 and Move/5000 Multi-merchant A smart approach for portable and secure payments on the move...
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Page 2: Table Of Contents
Auto-Download (IP Terminal Only) For Bluetooth Set-up Installation Procedure Bluetooth Communication Connection to Power For Bluetooth Set-up Replacing the Paper Roll Accept the terminal Payment Cards To Conduct a Contactless Transaction © 2021 Global Payments Inc. All Rights Reserved. SM212161V2.0EN... - Page 3 Receipt Paper is Jammed Card Reader Does Not Work Properly (Cards are Not Read) 23 Terminal Does Not Work Properly Receipt is Blank Cleaning Terminal Specifications Service and Support Returning a Terminal for Service © 2021 Global Payments Inc. All Rights Reserved. SM212161V2.0EN...
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Page 4: Introduction
Internet or wireless service provider. 6. The Global Payments Canada Customer Service line is open 24 hours a day, 7 days a week, to ensure there is always someone available to assist you. -
Page 5: Basic Terminal Operations
Carefully inspect the shipping carton and its contents for shipping damage. If the contents are damaged, file a claim immediately with the shipping company and notify Global Payments. Do not try to use damaged equipment. Remove the items from the carton. You should have the following items, based on what was ordered: A Global Payments’... -
Page 6: Virtual Keypad
Button Characters Accessed Virtual Keypad Global Payments’ Wireless - Move/5000 is equipped with a 3.5 '' backlit, HVGA (480x320 pixels) touchscreen which can be used with a finger or a stylus. The sample virtual alpha keypad shown below will display when the field tapped on the touch screen requires an alphanumeric entry. -
Page 7: Alphanumeric Data Entry
field. Battery Management Designed for both indoor and outdoor uses, the pocket-sized Move/5000 comes with extended battery life and better battery management. Header and Condition icons External power supply present and battery charge level are reported... -
Page 8: User Access Management
Your terminal is pre-programmed with a default administrator ID name of “1”, to set up your personalized admin password, please call: Customer Care at 1-800-599-6491 - Tech option 3 ● Your administrator password is an important security feature of your © 2021 Global Payments Inc. All Rights Reserved. SM212161V2.0EN... -
Page 9: Manager/Supervisor/Clerk Id & Passwords
Manager/Supervisor ID is between one to seven numeric digits. Each user will be locked out. At this point, please call Global Payments for ID must be unique and cannot be duplicated. -
Page 10: Clerk Id & Password
At the home screen, press the administrator [.,#*] key or tap ADMIN on Home Screen for the administrator menu The Move/5000 terminal can support the following three (3) network Tap Clerk Menu communications: Wi-Fi, Bluetooth, and Cellular 4G wireless. You can... -
Page 11: For A 4G Mobile Data Set-Up
To assist, the following icons are used to indicate the status of the Wi-Fi network. Global Payments offers two different bases for the Move/5000 – a Bluetooth Communication Base and a Charging Base. The Bluetooth Communication Base works as the Bluetooth access point when an Ethernet cable is plugged into the port. -
Page 12: Bluetooth Communication
(1) Bluetooth Communication Base to use the Move/5000 in 2. The Communication Base requires the proximity of a power outlet. Bluetooth communication mode. 3. The Communication Base requires that an Ethernet cable be plugged into the proper port. 4. Two (2) Communication Bases cannot be placed within two meters (6.5 feet) of each other. - Page 13 Dock the terminal on the base will be displayed on the screen. 11. The terminal will synchronize with the base and display “Base Association OK” if the base registration is successful. © 2021 Global Payments Inc. All Rights Reserved. SM212161V2.0EN...
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Page 14: Accept The Terminal Payment Cards
CAUTION: Leave the chip card in the reader until the transaction is complete. Premature card removal will invalidate the transaction. © 2021 Global Payments Inc. All Rights Reserved. SM212161V2.0EN... -
Page 15: To Conduct A Magnetic Stripe Transaction
Sale (Credit or Debit) in Canadian dollars The terminal communicates with Global Payments and the terminal screen displays “Pass Terminal to Merchant.” Transactions Once the transaction is complete, the merchant copy of the... -
Page 16: Pre-Auth And Completion (Optional)
Merchant,” completed. 11. The terminal communicates with Global Payments. Once the transaction is complete, the merchant copy of the receipt is printed If the terminal cannot read the credit card, you must enter the card 12. -
Page 17: Return
6. If [2] - No Pre-Auth Void is selected in step 3, press the key that “Pass Terminal to Merchant,” corresponds to the desired search option 10. The terminal communicates with Global Payments. Once the transaction is complete, the merchant copy of the receipt is printed... -
Page 18: Performing A Settlement (Closing The Terminal)
[2] - Search to search for the transaction you wish to 4. The terminal communicates with Global Payments to close the reprint. If Search is selected, press [1]-Yes to reprint a pre-auth... -
Page 19: Demo Mode
1. Follow the steps above to access Batch Menu 2. Select [2] - View Batch History 3. Select the batch you would like to view: [1] - Batch #, [2] - All, and [3] - Last Batch © 2021 Global Payments Inc. All Rights Reserved. SM212161V2.0EN... -
Page 20: Reports
To change brightness setting: (YYYY/MM/DD) 1. Follow steps 1-5 above 2. Press [5] - Brightness Setting 3. Side blue ball right to left to adjust © 2021 Global Payments Inc. All Rights Reserved. SM212161V2.0EN... -
Page 21: To Enable Or Disable Motion Wake Up
The Move/5000 terminal can only support mode, click the icon Semi-integration in Wi-Fi mode. Auto-Download (IP Follow the steps below to configure your Move/5000 terminal to integrate with your ECR. Terminal Only) At the home screen, press [.,#*] for the administrator menu Scroll down to select Misc. -
Page 22: Installation Procedure
Place the terminal/ optional base on a flat surface, plug the power application from the Global Payments’ host when there is an update to supply into a surge protector attached to an electrical outlet. the payment application software available. -
Page 23: Troubleshooting
Roll Diameter: 40 mm (1.57”) 4. If you have another working terminal, swap the terminals to Roll Length: 17 m (55’) determine if the problem is with the terminal, cable, or power © 2021 Global Payments Inc. All Rights Reserved. SM212161V2.0EN... -
Page 24: Receipt Is Blank
Do not clean the electrical connectors. 3. Cleaning liquid that is applied to the terminal must dry within one minute. If it does not, dry the terminal with a soft cloth © 2021 Global Payments Inc. All Rights Reserved. SM212161V2.0EN... -
Page 25: Terminal Specifications
Dedicated power Jack Power Supply Dedicated Power jack - 5V – 1.5A Battery 2900 mAh capacity Terminal size 5.6’ x 3.1’’ x 2.2’’ (169 x 878 x 57 mm) © 2021 Global Payments Inc. All Rights Reserved. SM212161V2.0EN... -
Page 26: Service And Support
When you receive a replacement terminal, always return the defective devices promptly; failure to do so may result in charges applied to your account. The Global Payments’ Customer Care Centre is available 24 hours a day, seven days a week to assist with questions related to terminal returns.
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