Frequently Asked Questions - Philips 5000 Series User Manual

9 Frequently
asked
questions
My Bluetooth earpieces do not turn on.
The battery level is low. Charge the earpieces.
I cannot pair my Bluetooth earpieces with my
Bluetooth device.
The Bluetooth is disabled. Enable the Bluetooth
feature on your Bluetooth device and turn on the
Bluetooth device before you turn on the earpiec-
es.
Pairing does not work.
• Put both earpieces into charging box.
• Make sure you have disabled the
Bluetooth function of any previously
connected Bluetooth devices.
• On your Bluetooth device, delete
"Philips TAT5506" from the Bluetooth
list.
• Pair your earpieces (see 'Pair the
earpieces with your Bluetooth device
at the rst time' on page 6).
The Bluetooth device cannot nd the earpieces.
• The earpieces may be connected to a
previously paired device. Turn o the
connected device or move it out of
range.
• Pairing may have been reset or the
earpieces have been previously paired
with another device. Pair the earpieces
with the Bluetooth device again as
described in the user manual. (see
'Pair the earpieces with your Bluetooth
device at the rst time' on page 6).
My Bluetooth earpieces are connected to a
Bluetooth stereo enabled mobile phone, but
music only plays on the mobile phone speaker.
Refer to the user manual of your mobile phone.
Select to listen to music through the earpieces.
The audio quality is poor and crackling noise
can be heard.
• The Bluetooth device is out of range.
Reduce the distance between your
earpieces and Bluetooth device, or
remove obstacles between them.
• Charge your earpieces.
The audio quality is poor when streaming from
the mobile phone is very slow, or audio
streaming does not work at all.
Make sure your mobile phone not only
supports (mono) HFP but also supports A2DP
and is BT4.0x (or higher) compatible (see
'Technical data' on page 10).
The right and left earpieces are disconnected
from each other.
• Put both earpieces into charging box, keep
the cover open.
• Short press 3 times casing button.