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9 Frequently
asked
questions
My Bluetooth headphones cannot turn
on.
The battery level is low. Charge the
headphones.
I cannot pair my Bluetooth headphones
with my Bluetooth device.
The Bluetooth is disabled. Enable the
Bluetooth feature on your Bluetooth
device and turn on the Bluetooth device
before you turn on the headphones.
Pairing does not work.
•
Turn off you headphones.
•
Make sure you have disabled the
Bluetooth function of any previously
connected Bluetooth devices.
•
On your Bluetooth device, delete
"Philips TAN7808" from the Bluetooth
list.
•
Pair your headphones (see 'Pair the
headphones with your Bluetooth
device for the �rst time' on page 7).
The Bluetooth device cannot �nd the
headphones.
•
The headphones may be connected
to a previously paired device. Turn off
the connected device or move it out
of range.
•
Pairing may have been reset or the
headphones have been previously
paired with another device. Pair the
headphones with the Bluetooth
device again as described in the user
manual. (see 'Pair the headphones
with your Bluetooth device for the
�rst time' on page 7).
My Bluetooth headphones are connected
to a Bluetooth stereo-enabled mobile
phone, but music only plays on the
mobile phone speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through
the headphones.
The audio quality is poor and a crackling
noise can be heard.
•
The Bluetooth device is out of range.
Reduce the distance between your
headphones and Bluetooth device, or
remove obstacles between them.
•
Charge your headphones.
The audio quality is poor when streaming
from a mobile phone is very slow or
streaming does not work at all.
Make sure your mobile phone not only
supports (mono) HFP but also supports
A2DP and is BT4.0x (or higher) compatible
(see 'Technical data' on page 12).
Clean your headphones regularly.
•
Use a clean, damp cloth to clean your
headphones - especially the sound
conduits and the microphone holes -
regularly and avoid buildup of
substances such as sweat or earwax.
•
If any sweat or water droplets are left
in the sound conduits, air holes or
microphone holes, the sound level will
temporarily drop or cut out entirely.
This is not a malfunction. Use a soft,
damp cloth to dry the headphones
thoroughly. Alternatively, remove the
earbud tips, turn the sound conduits
downward and gently tap the
headphones about �ve times on a dry
cloth or similar to remove any water
collected inside.
•
Be sure the headphones are
completely dry before charging and
using. Avoid using disposable alcohol
pads or other substances for cleaning.
17
EN
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