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User Guide
•
Speakers, microphone, and headphone jack
•
LED and vibration notifications
•
Bluetooth technology
Tip: For help with a specific issue, contact your service provider.
Test your device using the BlackBerry Virtual Expert
app
1.
In the BlackBerry Virtual Expert app, do one of the following:
•
To test a type of functionality, tap Display Tests, Audio Tests, or Button Tests.
• To perform a specific test, such as a camera issue, tap
2.
Follow the instructions on the screen.
A BlackBerry Virtual Expert test failed
If the BlackBerry Virtual Expert app indicates a problem with your device, do the following:
•
If possible, back up the data on your device. You can use BlackBerry Link to save a backup on your computer. To
download BlackBerry Link, on your computer, visit
Mac option.
•
Note your device software version and PIN number. To find this information, from the home screen, swipe down from
the top of the screen. Tap Settings > About. In the Category drop-down list, tap OS or Hardware.
•
Contact your wireless service provider or local repair center about the issue.
222
. Tap the test you want to do.
www.blackberry.com/BlackBerryLink
Applications and features
and select the Windows or
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