VTech CS6114 Complete User's Manual page 32

Appendix
Troubleshooting
Not registered appears on the handset and it does not work at all.
• The handset may be deregistered from the telephone base. Follow the steps below
to register the handset to the telephone base.
1. Remove the handset from the telephone base.
2. Press and hold /FIND HANDSET on the telephone base for about four seconds
until the red IN USE light turns on.
3. Then press # (pound key) on the handset. It displays Registering... and it
takes about 60 seconds to complete the registration. The handset displays
Registered for a few seconds and you hear a confirmation tone when the
registration process completes.
Low battery shows on the handset screen.
• Place the handset in the telephone base or charger for recharging.
• Remove and install the battery again and use it until fully depleted, then charge the
handset in the telephone base or charger for up to 16 hours.
• If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery
does not accept charge.
• Make sure the handset is placed in the telephone base or charger correctly. The
CHARGE light on the handset should be on.
• Remove and install the battery again, then charge for up to 16 hours.
• If the handset is in the telephone base or charger but the CHARGE light on the
handset is not on, refer to The CHARGE light is off below.
• If the battery is completely depleted, charge the handset for at least 30 minutes
before use (page 5).
• Purchase a new battery. Refer to the Battery section (page 27).
The CHARGE light is off.
• Clean the charging contacts on the handset, telephone base and charger each
month with a pencil eraser or a dry non-abrasive fabric.
• Make sure the power adapter and telephone line cord are plugged in correctly
and securely.
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up
to one minute for the handset and telephone base to reset.
The telephone does not ring when there is an incoming call.
• Make sure the handset ringer volume is not set to off (page 9).
• Make sure the telephone line cord and power adapter are plugged in properly
(page 2).
• The handset may be too far from the telephone base. Move it closer to the
telephone base.
• There may be too many extension phones on the telephone line to allow all of
them to ring simultaneously. Unplug some of them.
• If other telephones in your home are having the same problem, the problem is
in the wiring or local telephone service. Contact your telephone service provider
(charges may apply).
• Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices.
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