Troubleshooting - Kenmore Crossover Max DU3018 Use & Care Manual

Review this table to find do-it-yourself solutions for minor performance problems. Any service
needed, other than maintenance described in this Use & Care Guide, should be performed by
a qualified service agent.
WARNING
Disconnect electrical supply before performing maintenance to the vacuum cleaner. Failure
to do so could result in electrical shock or personal injury.
PROBLEM
Vacuum cleaner
won't run.
Poor job of dirt
pick-up.
Agitator does not
turn.
Airflow restricted
with attachment use;
sound changes.

TROUBLESHOOTING

POSSIBLE CAUSE
1. Unplugged at wall outlet.
2. Tripped circuit breaker
or blown fuse.
3. Thermal protector tripped.
4. Defective wall outlet.
1. Full or clogged dust cup.
2. Wrong floor setting.
3. Worn agitator.
4. Worn or broken Belt.
5. Clogged nozzle, hose, or wand
6. Hole in hose.
7. Hose not inserted fully.
8. Motor protection system
activated.
9. Dirty filters.
1. Handle in full upright position.
Agitator overload protector
2.
tripped .
3. Thermal protector tripped.
4. Nozzle switch in BARE FLOOR
position.
1. Attachment use restricts
air flow.
2. New carpet fuzz clogged
air path.
1. Plug in firmly, press the
ON/OFF switch.
2. Reset circuit breaker or
replace fuse.
3. Allow vacuum cleaner to cool
50 minutes (page 12).
4. Check with a good appliance
or lamp. Have outlet properly
serviced.
1. Empty dust cup (page 15).
2. Adjust setting (page 9).
3. Replace agitator.
4. Replace belt (page 20).
5. Check for and remove any
clogs in nozzle, hose, and wand.
6. Replace hose.
7. Insert hose fully (page 6).
8. Check for clogs in hose.
9. Clean pre-filter (page 17), primary
filter (page 18) or replace HEPA
Media Exhaust filter (page 19).
1. Move handle from upright
position.
2. Press AGITATOR RESET
button (page 13).
3. Allow vacuum cleaner to cool
50 minutes (page 12).
4. Press nozzle switch to change
to carpet position (page 9).
1. Check attachments for fuzz,
lint, pet hair or other debris.
2. Check for and remove any
clogs and clean hose.
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POSSIBLE SOLUTION