Abnormal Printing; Spool Error - Samsung ML-920 Service Manual

Troubleshooting

4-7-4-3 Abnormal Printing

• Description : The printing is not working properly even when the cable has no problem.
(even after the cable is replaced) If the printer won't work at all or the strange fonts are
repeated, the printer driver may be defective or wrong setup in the CMOS Setup.
Check and Cause
1. Set up the parallel port in the CMOS SETUP.
2. Printer Driver Error.
3. Error message from insufficient memory.
(The printing job sometimes stops or due to insufficient vir-
tual memory, but it actually comes from the insufficient space
of the hard disk.)

4-7-4-4 SPOOL Error

• Description : To spool which stands for "simultaneous peripheral operations online" a computer doc-
ument or task list (or "job") is to read it in and store it, usually on a hard disk or larger
storage medium so that it can be printed or otherwise processed at a more convenient
time (for example, when a printer is finished printing its current document).
Check and Cause
1. Insufficient space of the hard disk in the directory assigned
for the basic spool.
2. If the previous printing error not solved.
3. When expected to collide with other program.
4. When an application program or the printer driver is dam-
aged.
5. When some files related to OS are damaged or virus
infected.
6. Memory is less than suggested one.
How to delete the data in the spool manager.
In the spool manager, the installed drivers and the list of the documents waiting to be printed are shown.
Select the document to be deleted and check the delete menu.
If you intend to delete the current document being printed, the data being transferred to the printer will be put
out and then the document is removed. Before choosing the document, the menu is still inactive.
Or put the document out of the list and repeat the routine as in the above or finish the spool manager.
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Solution
1. Select SPP(Normal) or ECP LPT Port the among ECP,
EPP or SPP in the CMOS Setup.
2. Check the printer in My Computer.(to see if the printer driver
is compatible to the present driver or delete the old driver, if
defective and reinstall the new driver)
3. Delete the unnecessary files to secure enough space of the
hard disk and start printing job again.
Solution
1. Delete the unnecessary files to provide more space to start
printing job.
2. If there are some files with the extension name of ****.jnl,
Delete them and Reboot the Windows to restart printing job.
3. Shut down all other programs except the current one, if pos-
sible.
4. Delete the printer driver completely and reinstall it.
5 After rebooting the computer, check for viruses, restore the
damaged files and reinstall the program to do the printing
job.
6. Add up enough memory to the PC.
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