Troubleshooting - Westinghouse WQE6870BA User Manual

TROUBLESHOOTING

Concern
Automatic Ice Maker
Ice maker is not
making any ice.
Ice maker is not
making enough ice.
Ice cubes are
freezing together.
Dispenser (Ice & Water)
Dispenser (Ice &
water) not
dispensing ice.
Ice dispenser is
jammed.
Potential Cause
• Ice maker is turned off.
• Refrigerator is not connected to water
line or water valve is not open.
• The water supply line is kinked.
• The water filter is not seated properly.
• The water filter may be clogged with
foreign material.
• Ice maker is producing less ice than you
expect.
• The water filter may be clogged with
foreign material.
• The water supply line is kinked.
• Water pressure is extremely low. Cut-
off and cut-on pressures are too low
(well systems only).
• Reverse osmosis system is in
regenerative phase.
• Ice cubes are not being used frequently
enough or interruption of power for
prolonged time.
• Ice cubes are hollow (shells of ice with
water inside). The hollow cubes break
open in the bin and leak their water
onto existing ice, which causes it to
freeze together.
• There is no ice in the bin to be
dispensed.
• The refrigerator doors are not
completely closed.
• Dispenser paddle has been pressed too
long and the dispenser motor has
overheated.
• Ice has melted and frozen around auger
due to infrequent use, temperature
fluctuations, and/or power outages.
• Ice cubes are jammed between ice
maker and back of ice container.
Common Solution
• Turn on ice maker. For the fresh food ice maker,
press ice maker on-off button once.
• Connect the unit to the household water supply and
ensure the water valve is open.
• Ensure that the supply line does not kink when the
refrigerator is pushed into place against the wall.
• Remove and re-install the water filter. Be sure to
seat it fully into the locked position.
• If water dispenses slowly or not at all, or if the filter
is six months old or older, it should be replaced.
• The ice maker will produce approximately 1 kg of ice
every 24 hours depending on usage conditions.
• If water dispenses slower than normal, or if the filter
is six months old or older, it should be replaced.
• Ensure that the supply line does not kink when the
refrigerator is pushed into place against the wall.
• Have someone turn up the cut-off and cut-on
pressure on the water pump system (well systems
only).
• It is normal for a reverse osmosis system to be below
137 kPa (20 psi) during the regenerative phase.
• Remove ice container and discard ice. The ice maker
will produce fresh supply. Ice should be used at least
twice weekly to keep the cubes separated.
• This generally occurs when the ice maker does not
get enough water. This is usually the result of a
clogged water filter or restricted water supply.
Replace the water filter and if the condition still
occurs, check to see if the water valve is not turned
on all the way or if there is a kinked water supply
line.
• See the "Ice maker is not making any ice" section.
• Be sure the refrigerator doors are completely closed.
• The motor overload protector will reset in about
three minutes and then ice can be dispensed.
• Remove ice container, thaw, and empty the
contents. Clean container, wipe dry, and replace in
proper position. When new ice is made, dispenser
should operate.
• Remove ice cubes that are jamming the dispenser.
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