Westinghouse WQE6870BA User Manual page 24

TROUBLESHOOTING
Concern
Dispenser (Ice & Water)
Dispenser (Ice &
water) not
dispensing water.
Water not cold
enough.
Water has an odd
taste and/or odor.
Opening/Closing Of Doors/Drawer
Door(s) will not
close.
Drawers are difficult
to move.
Running of Refrigerator
Compressor does
not run.
24
Potential Cause
• Water filter not seated properly.
• Water filter is clogged.
• Household water line valve is not open.
• As warmer tap water goes through the
filter and enters the water supply
system, the chilled water is pushed
through to the dispenser. Once the
chilled water is used up, it will take
several hours to bring the freshly
replaced water to a cooler temperature.
• Water has not been dispensed for an
extended period of time.
• Unit not properly connected to cold
water line.
• Door was closed too hard, causing
other door to open slightly.
• Refrigerator is not level. It rocks on the
floor when moved slightly.
• Refrigerator is touching a wall or
cabinet.
• Check gasket and cabinet interface for
any obstructions.
• Food is touching shelf on top of drawer.
• Track that drawers slide on is dirty.
• Refrigerator is in defrost cycle.
• Plug at electrical outlet is disconnected.
• House fuse blown or tripped circuit
breaker.
• Power outage.
Common Solution
• Remove and reinstall the water filter. Be sure to
rotate it to the right until it stops and the grip end is
vertical.
• Replace filter cartridge. Be sure to rotate it to the
right until it stops and the grip end is vertical.
• Open household water line valve. See CONCERN
column AUTOMATIC ICE MAKER.
• Add ice to cup or container before dispensing water.
• Draw and discard 10-12 glasses of water to freshen
the supply.
• Connect unit to cold water line that supplies water
to the kitchen faucet.
• Close both doors gently.
• Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to
correct a sagging or sloping floor.
• Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to
correct a sagging or sloping floor.
• Clean the refrigerator door gaskets and interface
with warm, soapy water to remove any grease, dirt
and grime from the surface. Wipe clean with a dry
cloth. Inspect the gasket to make sure it is
thoroughly clean.
• Remove top layer of items in drawer.
• Ensure drawer is properly installed on track.
• Clean drawer, rollers, and track. See Care & Cleaning.
• This is normal for a fully automatic defrost
refrigerator. The defrost cycle occurs periodically,
lasting about 30 minutes.
• Ensure plug is tightly pushed into outlet.
• Check/replace fuse with a 15 amp time-delay fuse.
Reset circuit breaker.
• Check house lights. Call local electric company.