Sharp Aquos R compact Basic Manual page 20

■ Performance Parts for Repair
The Company retains performance parts for repair of the SHV41 main unit and
its peripheral devices for 4 years after discontinuation of production.
"Performance parts for repair" refers to parts required for maintaining the
functions of the product.
■ Terms of services of the free-of-charge repair warranty
1. When applying for repairs, the serial number (IMEI number) is required.
You can check it on the main unit or sticker pasted on outer box.
2. If malfunctions occur even though you have properly operated following
notes on the instruction manual during the warranty period, you are not
charged a repair fee.
3. In the following cases, you are charged a repair fee even during the
warranty period. (Or repairs may not be possible.)
A When you have not properly operated following instruction manuals.
B When malfunctions or damages have caused by unwarranted repairs
or modifications.
C When the product has been repaired at a location other than an
authorized repair location designated by the company.
D When you have made mistaken operation while handling or
malfunctions or damages have caused by accidents. Also, the product
has traces of being dropped, water intrusion, humidity, etc.
E When malfunctions or damages have arisen from earthquakes, storms,
floods or other natural disasters, as well as fires, salt damages,
abnormal voltage, etc.
4. Repairs may not be possible depending on the damage state.
5. The Company does not compensate any damages/losses arising from
product faults.
6. The Company assumes no responsibility for any accidents that might be
caused by connecting the product to the device other than specified one.
7. Visiting repairs are not possible.
8. This warranty is valid only in Japan.
* This warranty is liable for the free-of-charge repair subject to the above-mentioned
period and condition. Therefore, it does not restrict your legal authority for assurance
parties and other operators.
■ Repair and Delivery Service
An after-sales service membership program on a monthly basis called "Repair
and Delivery Service" (monthly fee: 380 yen, tax excluded) is available for
using your au cell phone for a long time without worries. This service expands
coverage for many troubles including malfunction, theft and loss. For details of
this service, check on the au homepage or contact Repair and Delivery
Service Center.
◎ You can apply for membership only at the time of purchasing your au cell
phone.
◎ Once you cancel the membership, you cannot reapply for it until you
purchase an au cell phone next time.
◎ Note that when changing the model or purchasing an extra cell phone,
this service only covers the most recently purchased au cell phone.
◎ When an au cell phone is handed over to you or someone else, the
"Repair and Delivery Service" membership is also handed over to the
successor of the cell phone.
◎ When you get a new au cell phone by changing the model, purchasing
an extra cell phone, etc., the "Repair and Delivery Service" membership
for the old au cell phone is automatically canceled.
◎ Service contents are subject to change without notice.
■ au IC Card
The au IC Card is lent to you by au. In case of loss or damage, the card will be
replaced at your expense. When malfunction is suspected, or in case of theft
or loss, contact an au shop or PiPit.
■ au After-Sales Service Information
Service contents
Replacement mobile phone
delivery service
(spontaneous failure: 1st year)
Replacement mobile phone
delivery service
(spontaneous failure: 2nd
year and later)
Repair and Delivery
Service member
Free
Refer to the following
charges list of
"Replacement
mobile phone
delivery service"
(membership)
Non-Repair and
Delivery Service
member
N/A
N/A
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