ThinkPad L480 User Manual
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ThinkPad L480 User Manual

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L480 and L580 User Guide

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Summary of Contents for ThinkPad L480

  • Page 1 L480 and L580 User Guide...
  • Page 2 Note: Before using this information and the product it supports, ensure that you read and understand the following: • Safety and Warranty Guide • Setup Guide • “Important safety information” on page v ® Lenovo makes constant improvement on the documentation of your computer, including this User Guide. To get all the latest documents, go to: http://www.lenovo.com/support First Edition (January 2018)

  • Page 3: Table Of Contents

    ....Finding ThinkPad options ... Important product information ..
  • Page 4 Replacing the speaker assembly (for ThinkPad Diagnosing problems with Lenovo Companion. . . L480 computers) ....118 Troubleshooting ....
  • Page 5 Appendix C. WEEE and recycling Locating the UltraConnect wireless antennas....136 statements ....141 Wireless-radio compliance information .
  • Page 6 L480 and L580 User Guide...

  • Page 7: Important Safety Information

    Important safety information Note: Read the important safety information first. Read this first This information can help you safely use your notebook computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Limited Warranty.
  • Page 8 Before moving a computer equipped with a hard disk drive, do one of the following: • Turn it off. • Put it in sleep mode. • Put it in hibernation mode. This helps to prevent damage to the computer, and possible loss of data. L480 and L580 User Guide...

  • Page 9: Conditions That Require Immediate Action

    Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices. Carry your computer carefully. • Use a quality carrying case that provides adequate cushioning and protection. •...

  • Page 10: Service And Upgrades

    CAUTION: Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. viii L480 and L580 User Guide...

  • Page 11: Power Cords And Power Adapters

    Power cords and power adapters DANGER Use only the power cords and power adapters supplied by the product manufacturer. The power cords shall be safety approved. For Germany, it shall be H03VV-F, 3G, 0.75 mm , or better. For other countries, the suitable types shall be used accordingly. Never wrap a power cord around a power adapter or other object.

  • Page 12: Plugs And Outlets

    Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. L480 and L580 User Guide...

  • Page 13: External Devices

    External devices CAUTION: Do not connect or disconnect any external device cables other than Universal Serial Bus (USB) and 1394 cables while the computer power is on; otherwise, you might damage your computer. To avoid possible damage to attached devices, wait at least five seconds after the computer is shut down to disconnect external devices.

  • Page 14: Notice For Non-Rechargeable Coin-Cell Battery

    The following statement applies to users in the state of California, U.S.A. California Perchlorate Information: Products containing manganese dioxide lithium coin-cell batteries may contain perchlorate. Perchlorate Material - special handling may apply, See http://www.dtsc.ca.gov/hazardouswaste/ perchlorate L480 and L580 User Guide...

  • Page 15: Heat And Product Ventilation

    Heat and product ventilation DANGER Computers, ac power adapters, and many accessories can generate heat when turned on and when batteries are charging. Notebook computers can generate a significant amount of heat due to their compact size. Always follow these basic precautions: •...

  • Page 16: Electrical Current Safety Information

    The power cord may be reconnected to the wall outlet or receptacle only after all other electrical cables have been connected to the computer. DANGER During electrical storms, do not perform any replacement and do not connect the telephone cable to or disconnect it from the telephone outlet on the wall. L480 and L580 User Guide...

  • Page 17: Liquid Crystal Display (Lcd) Notice

    Liquid crystal display (LCD) notice CAUTION: The liquid crystal display (LCD) is made of glass, and rough handling or dropping the computer can cause the LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes;...

  • Page 18: Glass Parts Notice

    Some parts of your product may be made of glass. This glass could break if the product is dropped on a hard surface or receives a substantial impact. If glass breaks, do not touch or attempt to remove it. Stop using your product until the glass is replaced by trained service personnel. L480 and L580 User Guide...

  • Page 19: Chapter 1. Product Overview

    This chapter provides basic information to help you get familiar with your computer. Computer controls, connectors, and indicators This section introduces hardware features of the computer. Front view (for ThinkPad L480 computers) Microphones Infrared camera (available on some models) Conventional camera...
  • Page 20 Trackpad TrackPoint buttons TrackPoint pointing stick ® Your computer is equipped with the Lenovo-unique ThinkPad pointing device. For more information, see “Using the ThinkPad pointing device” on page 26. Multi-touch screen (available on some models) The multi-touch screen enables you to use your computer with simple touch gestures. For more information, see “Using the multi-touch screen”...

  • Page 21: Front View (For Thinkpad L580 Computers)

    Front view (for ThinkPad L580 computers) Infrared camera (available on some models) Microphones Conventional camera Power button Numeric keypad Fingerprint reader (available on some models) Trackpad NFC mark (available on some models) TrackPoint buttons TrackPoint pointing stick Multi-touch screen (available on some models)
  • Page 22 Trackpad TrackPoint buttons TrackPoint pointing stick ® Your computer is equipped with the Lenovo-unique ThinkPad pointing device. For more information, see “Using the ThinkPad pointing device” on page 26. Multi-touch screen (available on some models) The multi-touch screen enables you to use your computer with simple touch gestures. For more information, see “Using the multi-touch screen”...

  • Page 23: Left-Side View

    “Attaching your computer to a docking station” on page 45. Your computer supports the following docking stations that can be purchased as options from: http://www.lenovo.com/essentials • ThinkPad Basic Docking Station • ThinkPad Pro Docking Station • ThinkPad Ultra Docking Station...
  • Page 24 You can use smart cards for authentication, data storage, and application processing. Within large organizations, you might also use smart cards for strong security authentication of single sign-on (SSO). For more information, see “Using a media card or a smart card” on page 37. L480 and L580 User Guide...

  • Page 25: Right-Side View

    Right-side view Audio connector USB 3.1 connector Gen 1 Fan louvers Security-lock slot Audio connector You can connect headphones or a headset with a 3.5-mm (0.14-inch), 4-pole plug to the audio connector to listen to the sound from the computer. If you are using a headset with a function switch, do not press this switch while using the headset.

  • Page 26: Bottom View (For Thinkpad L480 Computers)

    Bottom view (for ThinkPad L480 computers) Docking-station hook holes Keyboard drainage holes Speakers Fan louvers Docking-station hook holes You can use the docking-station positioning holes to secure a supported docking station to extend the computer capabilities. Keyboard drainage holes If you accidentally spill water or drink over the keyboard, the keyboard drainage holes can help drain out liquid from your computer.

  • Page 27: Status Indicators (For Thinkpad L480 Computers)

    The fan louvers and internal fan enable air to circulate in the computer to ensure proper cooling, especially the cooling of the microprocessor. Status indicators (for ThinkPad L480 computers) This topic provides information about locating and identifying the various status indicators on your computer.

  • Page 28: Status Indicators (For Thinkpad L580 Computers)

    When this indicator is on, the camera is in use. System status indicators The indicator in the ThinkPad logo on the computer lid and the indicator in the power button show the system status of your computer. • Blinks for three times: The computer is initially connected to power.
  • Page 29 When this indicator is on, you can type uppercase letters by directly pressing the letter keys. Fn Lock indicator This indicator shows the status of Fn Lock function. For more information, see “Using the special keys (for ThinkPad L480 computers)” on page 22. Speaker-mute indicator When this indicator is on, the speakers are muted.

  • Page 30: Important Product Information

    System status indicators The indicator in the ThinkPad logo on the computer lid and the indicator in the power button show the system status of your computer. • Blinks for three times: The computer is initially connected to power. • On: The computer is on (in normal mode).

  • Page 31: Fcc Id And Ic Certification Information

    For ThinkPad L580 computers: FCC ID and IC Certification information You can find the FCC and IC Certification information through one of the following methods: • Through an electronic-label screen (E-label screen) preinstalled on your computer. To view the E-label screen, see “Regulatory labels”...

  • Page 32: Computer Features

    • Six-row keyboard (traditional or backlight) • Function keys • Numeric keypad (only for ThinkPad L580 computers) • ThinkPad pointing device (including the TrackPoint pointing device and trackpad) Connectors and slots • Always On USB 3.1 connector Gen 1 • Audio connector •...

  • Page 33: Computer Specifications

    Others • Conventional camera or infrared camera (available on some models) • Microphones Computer specifications Size (for ThinkPad L480 computers) • Width: 335 mm (13.2 inches) • Depth: 235 mm (9.3 inches) • Thickness: 22.5 mm (0.89 inches) Size (for ThinkPad L580 computers) •...

  • Page 34: Lenovo Programs

    This topic provides a brief introduction to Lenovo programs. Depending on your computer model, some of the programs might not be available. The available programs are subject to change without notice. To learn more about the programs and other computing solutions offered by Lenovo, go to: http://www.lenovo.com/support L480 and L580 User Guide...
  • Page 35 Hotkey Features Integration Hotkey Features Integration is a utility package that enables you to select and install utilities specifically for the special keys and buttons on your computer. The special keys and buttons are designed to meet accessibility and usability requirements.
  • Page 36 L480 and L580 User Guide...

  • Page 37: Chapter 2. Using Your Computer

    Frequently asked questions This topic provides a few tips to help you optimize the use of your ThinkPad notebook computers. To ensure the best computer performance, go to the following Web site to find information such as aids for troubleshooting and answers to frequently asked questions: http://www.lenovo.com/support/faq...

  • Page 38: Using The Multi-Touch Screen

    This topic provides instructions on how to use the multi-touch screen that is available on some models. Notes: • Your computer screen might look different from the following illustrations. • Depending on the program you use, some gestures might not be available. The following table introduces some frequently used gestures. L480 and L580 User Guide...
  • Page 39 Touch gesture (touch models Description only) Touch: Tap. Mouse action: Click. Function: Open an app or perform an action on an open app, such as Copy, Save, and Delete, depending on the app. Touch: Tap and hold. Mouse action: Right-click. Function: Open a menu with multiple options.

  • Page 40: Using The Special Keys (For Thinkpad L480 Computers)

    Do not apply solvents to the cloth. • Gently wipe the screen using a top-down motion. Do not apply any pressure on the screen. Using the special keys (for ThinkPad L480 computers) Your computer has several special keys to help you work more easily and effectively.
  • Page 41 Windows logo key Press the Windows logo key to open the Start menu. For information about using the Windows logo key with other keys, see the help information system of the Windows operating system. Fn key and function keys You can configure the Fn key and function keys in the Keyboard Properties window by doing the following: 1.

  • Page 42: Using The Special Keys (For Thinkpad L580 Computers)

    • Fn+Left arrow key: This key combination has the same function as the Home key. • Fn+Right arrow key: This key combination has the same function as the End key. Using the special keys (for ThinkPad L580 computers) Your computer has several special keys to help you work more easily and effectively.
  • Page 43 If you mute the sound and turn off your computer, the sound will remain muted when you turn on your computer. To turn on the sound, press • Decrease the speaker volume. • Increase the speaker volume. • Mute or unmute the microphones. •...

  • Page 44: Using The Thinkpad Pointing Device

    This section provides information about using the ThinkPad pointing device. ThinkPad pointing device overview The ThinkPad pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling. With the ThinkPad pointing device, you also can perform various touch gestures, such as rotating and zooming in or out.

  • Page 45: Using The Trackpad

    To use the TrackPoint pointing device, see the following instructions: Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap. Use either thumb to press the left-click button or right-click button. •...

  • Page 46: Using The Trackpad Touch Gestures

    The following section introduces some frequently used touch gestures such as tapping, dragging, and scrolling. For more gestures, see the help information system of the ThinkPad pointing device. Notes: • When using two or more fingers, ensure that you position your fingers slightly apart.

  • Page 47: Customizing The Thinkpad Pointing Device

    Customizing the ThinkPad pointing device You can customize the ThinkPad pointing device so you can use it more comfortably and efficiently. For example, you can choose to enable the TrackPoint pointing device, the trackpad, or both. You also can disable or enable the touch gestures.

  • Page 48: Power Management

    Spend more time unplugged with ThinkPad batteries. Mobility has revolutionized business by enabling you to take your work wherever you go. With ThinkPad batteries, you are able to work longer without being tied to an electrical outlet.

  • Page 49: Managing The Battery Power

    Checking the battery status Move your pointer to the battery-status icon in the Windows notification area to check the battery status. The battery-status icon displays the percentage of battery power remaining and how long you can use your computer before you must charge the battery. The rate at which you use battery power determines how long you can use the battery of your computer between charges.

  • Page 50: Power-Saving Modes

    LAN. When the yellow indicator blinks, data is being transmitted. Note: If the computer is connected to a supported docking station or a supported dock, use the Ethernet connector on the docking station or the dock instead of the one on the computer. L480 and L580 User Guide...

  • Page 51: Wireless Connections

    To establish a wireless-LAN connection, do the following: 1. Turn on the wireless feature. See “Using the special keys (for ThinkPad L480 computers)” on page 22 or “Using the special keys (for ThinkPad L580 computers)” on page 24.

  • Page 52: Using The Bluetooth Connection

    NFC is a high-frequency and short-range wireless communication technology. By using NFC, you can establish the radio communications between your computer and another NFC-enabled device over a few centimeters or inches. L480 and L580 User Guide...
  • Page 53 This section provides instructions on how to pair your computer with an NFC device. For more information about data transfer, see the documentation of the NFC device. Attention: • Before handling the NFC card, touch a metal table or a grounded metal object. Otherwise the card might get damaged by the static electricity from your body.

  • Page 54: Using The Airplane Mode

    If you want to configure the camera settings, open the Start menu and then click Lenovo Companion ➙ Hardware Settings ➙ Display, Camera & Audio/Media. Locate the Camera section and then follow the instructions on the screen to configure the camera settings. L480 and L580 User Guide...

  • Page 55: Using A Media Card Or A Smart Card

    Using the infrared camera The infrared camera provides a personal and secure way for you to sign in to your computer with face authentication. After setting the infrared camera for face authentication, you can unlock your computer by scanning your face instead of using a password. The infrared camera has the following components: Infrared light-emitting diode (LED) The infrared LED emits infrared light.
  • Page 56 3. Press the card firmly into the card slot. If the plug-and-play feature is not enabled for the installed media card or smart card, do the following to enable the feature: 1. Go to Control Panel. L480 and L580 User Guide...

  • Page 57: Using An External Display

    2. View Control Panel by Category. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. From the Action menu, select Add legacy hardware. The Add Hardware Wizard starts. 5.
  • Page 58 2. Select the display that you want to configure. 3. Change display settings as you want. Note: If you set a higher resolution for the computer display than the external display, only part of the screen can be shown on the external display. L480 and L580 User Guide...

  • Page 59: Traveling With Your Computer

    Traveling with your computer This topic provides information to help you work with your computer when you are traveling. Use the following travel tips to travel more confidently and efficiently with your computer. • When your computer goes through the x-ray machines at airport security stations, it is important to keep your eyes on the computer at all times to prevent theft.
  • Page 60 L480 and L580 User Guide...

  • Page 61: Chapter 3. Enhancing Your Computer

    ThinkPad Basic Docking Station, ThinkPad Pro Docking Station, and ThinkPad Ultra Docking Station This section introduces how to use the ThinkPad Basic Docking Station, ThinkPad Pro Docking Station, and ThinkPad Ultra Docking Station. Locating controls, connectors, and indicators This section introduces the locations of controls, connectors, and indicators on the docking stations.
  • Page 62 • When the system lock is in the unlocked position , you can remove the system lock from the system- lock slot. Note: The ThinkPad Basic Docking Station does not ship with a system lock installed. You can purchase a system lock from Lenovo at http://www.lenovo.com/essentials Key lock indicator: This indicator turns on when the system lock key is in the locked position.

  • Page 63: Attaching Your Computer To A Docking Station

    Notes: • The ThinkPad Basic Docking Station does not ship with a system lock installed. If you do not purchase and install a system lock, skip step 4 and step 7 in the following instruction to attach your computer to the ThinkPad Basic Docking Station.
  • Page 64 3. Remove the cover from the Ethernet extension connector Gen 2 on your computer. 4. Ensure that you turn the system lock key to the unlocked position ( L480 and L580 User Guide...

  • Page 65: Detaching Your Computer From A Docking Station

    5. Align the top-left corner of the computer with the guide post of the docking station. Attach your computer to the docking station as shown until you hear a click. Slide the latch in the direction as shown 6. Check the docking status indicator. The docking status indicator turns on when the computer is successfully docked.

  • Page 66: Guidelines On Connecting Multiple External Displays

    Note: The ThinkPad Basic Docking Station does not ship with a system lock installed. If you do not purchase and install a system lock, skip step 1 in the following instruction to detach your computer from the ThinkPad Basic Docking Station.
  • Page 67 ThinkPad Basic Docking Station Up to two external displays connected to the DisplayPort and the VGA connectors can work at the same time. ThinkPad Pro Docking Station Up to two external displays connected to the two DisplayPort connectors can work at the same time.
  • Page 68 • Up to three external displays connected to the two DisplayPort connectors and the HDMI connector can work at the same time. L480 and L580 User Guide...

  • Page 69: Chapter 4. Accessibility, Ergonomic, And Maintenance Information

    Chapter 4. Accessibility, ergonomic, and maintenance information This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 70 1. Right-click an empty area of the desktop and then click Display settings ➙ Display. 2. Follow the instructions on the screen. Note: Setting a resolution too low might prevent some items from fitting on the screen. L480 and L580 User Guide...

  • Page 71: Ergonomic Information

    Customizable item size You can make the items on your screen easier to read by changing the item size. • To change the item size temporarily, use the Magnifier tool in Ease of Access Center. • To change the item size permanently, do the following: –...

  • Page 72: Cleaning And Maintenance

    If your work area is not in an office setting, ensure to take special note of employing active sitting and taking work breaks. Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http://www.lenovo.com/...
  • Page 73 • When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. • Only an authorized ThinkPad repair technician should disassemble and repair your computer. • Do not modify or tape the latches to keep the display open or closed.
  • Page 74 L480 and L580 User Guide...

  • Page 75: Chapter 5. Security

    The supervisor password protects the system information stored in the ThinkPad Setup program. It provides the following security features: • If only a supervisor password is set, a password prompt is displayed when you try to start the ThinkPad Setup program. Unauthorized users cannot change most of the system configuration options in the ThinkPad Setup program without the password.

  • Page 76: Setting, Changing, Or Removing A Password

    Before you start, print these instructions. To set, change, or remove a password, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Password by using the directional keys.

  • Page 77: Hard Disk Security

    Hard disk security To protect the computer from unauthorized security attacks, refer to the following tips to enhance security: • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The hard disk drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature.

  • Page 78: Using The Fingerprint Reader

    1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Security Chip by using the directional keys. 3. Press Enter. The Security Chip submenu opens. 4. Move to an item you want to set by using the directional keys. When the item is highlighted, press Enter.

  • Page 79: Deleting Data From Your Storage Drive

    Fingerprint reader indicator • Off: The fingerprint reader is not ready for tapping. • Solid white: The fingerprint reader is ready for tapping. • Amber, blinking: The fingerprint cannot be authenticated. Maintaining the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work correctly: •...

  • Page 80: Using Firewalls

    Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about your antivirus software, see the help system of your antivirus software. L480 and L580 User Guide...

  • Page 81: Chapter 6. Advanced Configuration

    2. Connect the drive that contains the operating system installation program to the computer. 3. Start the ThinkPad Setup program. See “Using the ThinkPad Setup program” on page 64. 4. Select Startup ➙ Boot to display the Boot Priority Order submenu.

  • Page 82: Installing Device Drivers

    For more information about how to use Lenovo Companion, see the help system of the program. Using the ThinkPad Setup program The ThinkPad Setup program enables you to select the preferred settings for your computer through configuring the BIOS. L480 and L580 User Guide...

  • Page 83: Configuring Thinkpad Setup

    Note: If you are required to enter the supervisor password, enter the correct password. You also can press Enter to skip the password prompt and start the ThinkPad Setup program. If you do not enter the password, you cannot change the configurations that are protected by the supervisor password.

  • Page 84: Updating The Uefi Bios

    Note: Depending on the model and operating system, the menu items and the default value might change without notice. Main menu When you enter the ThinkPad Setup program, you first see the Main menu as follows: Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary.
  • Page 85 • Wake On LAN from Dock Values: Disabled, Enabled, Description: Enable or disable the Wake On LAN from Dock feature when the ThinkPad USB-C Dock or ThinkPad Thunderbolt 3 Dock is attached. Note: The Wake on LAN from Dock feature does not work when the hard disk password is set.
  • Page 86 Fn key. When you press the Fn key twice, the Fn key will be locked in the pressed condition until you press the Fn key again. • F1–F12 as Primary Function Values: Disabled, Enabled L480 and L580 User Guide...
  • Page 87 Description: Select the display device that you want to activate at boot time. External Display refers to an external display attached to the USB Type-C connector or HDMI connector on ThinkPad. If multiple displays are attached, the boot screen appears on the first recognized one.
  • Page 88 Description: Select the console type for AMT. This console type must match the Intel AMT remote console. Date/Time menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. L480 and L580 User Guide...
  • Page 89 57. • Lock UEFI BIOS Settings Values: Disabled, Enabled Descriptions: Enable this option to prevent unauthorized users from changing any settings in ThinkPad Setup. To use this function, a supervisor password is required. • Password at Unattended Boot...
  • Page 90 Note: This item is set as Disabled by default when the OS Optimized Defaults on the Restart menu is set as Disabled. This item is set as Enabled by default when the OS Optimized Defaults is set as Enabled. • Windows UEFI Firmware Update L480 and L580 User Guide...
  • Page 91 Values: Enabled, Disabled Descriptions: Enable or disable the Windows UEFI Firmware Update feature. If you select Disabled, BIOS will skip Windows UEFI Firmware Update and you can flash the UEFI BIOS to an earlier version. Memory Protection • Execution Prevention Values: Disabled, Enabled Descriptions: Some computer viruses and worms cause memory buffers to overflow.
  • Page 92 Controlled, SGX will be controlled by SGX application for UEFI boot operating system. • Change Owner EPOCH Descriptions: Change Owner EPOCH to a random value. Use this option to clear SGX user data. Device Guard • Device Guard L480 and L580 User Guide...
  • Page 93 Values: Disabled, Enabled Descriptions: This option is used to support Microsoft Device Guard. When this option is enabled, Intel Virtualization Technology, Intel VT-d Feature, Secure Boot, and OS Optimized Defaults are automatically enabled. Boot order is not selectable. To complete the configuration of Device Guard, you have to set a supervisor password.

  • Page 94: Using System Management

    Note: The Remote Initial Program Load (RIPL or RPL) function cannot be used with your computer. Wake on LAN The network administrator can turn on a computer from a management console by using the Wake on LAN feature. L480 and L580 User Guide...
  • Page 95 To enable or disable the Wake on LAN feature, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Config ➙ Network. The Network submenu is displayed.
  • Page 96 L480 and L580 User Guide...

  • Page 97: Chapter 7. Troubleshooting Computer Problems

    ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify hardware problems. Lenovo Companion is preinstalled on your computer and also is available for download https://shop.lenovo.com/us/en/accessories/software/apps/lenovo-apps/companion/...

  • Page 98: Troubleshooting

    Computer stops responding Print these instructions now and keep them with your computer for reference later. Problem: My computer is unresponsive (I cannot use the ThinkPad pointing device or the keyboard). Solution: Do the following: 1. Press and hold the power button until the computer turns off. If you cannot turn off the computer by pressing the power button, remove the ac power adapter.

  • Page 99: Error Messages

    • Message: 0271: Check Date and Time settings. Solution: The date or the time is not set in the computer. Enter ThinkPad Setup and set the date and time. • Message: 1802: Unauthorized network card is plugged in - Power off and remove the network card.

  • Page 100: Beep Errors

    UEFI variable storage. Solution: Press F1 after the error message is displayed to enter ThinkPad Setup. A dialog asks the user for confirmation to clean up the storage. If the user selects “Yes”, all data that were created by the operating system or programs will be deleted except global variables defined by the Unified Extensible Firmware Interface Specification.
  • Page 101 2. Download the proper diagnostic app and install it on your smartphone. 3. Run the diagnostic app and place the smartphone near the computer. 4. Press the Fn key on your computer to emit the beep again. The diagnostic app decodes the beep error and shows possible solutions on the smartphone.

  • Page 102: Memory Module Problems

    4. Right-click the highlighted adapter, click Update driver, and then follow the instructions on the screen to update the driver. – The switch port and the adapter have the same duplex setting. L480 and L580 User Guide...

  • Page 103: Wireless-Lan Problem

    – Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X). • Problem: The Wake on LAN feature is not working. Solution: Ensure that Wake on LAN is enabled in ThinkPad Setup. If it is, check with your LAN administrator for the necessary settings.

  • Page 104: Thinkpad Pointing Device Problems

    • Problem: The TrackPoint pointing device or trackpad does not work. Solution: Ensure that the TrackPoint pointing device or trackpad is enabled in the Mouse Properties window. For more information, see “Customizing the ThinkPad pointing device” on page 29. Keyboard problems •...

  • Page 105: Computer Screen Problems

    Note: If the Fn and function keys tab is not displayed, connect your computer to the Internet. Then download and install the ThinkPad Hotkey Features program from the Lenovo Support Web site. For more information, see “Installing device drivers” on page 64.
  • Page 106 Solution: This is an intrinsic characteristic of the TFT technology. Your computer display contains multiple thin-film transistors (TFTs). Only a very small number of missing, discolored, or bright dots on the screen might exist all the time. L480 and L580 User Guide...

  • Page 107: External Monitor Problems

    External monitor problems • Problem: The external monitor is blank. Solution: To bring up the image, press the display-mode switching key and select the monitor you want. If the problem persists, do the following: 1. Connect the external monitor to another computer to ensure that it works. 2.

  • Page 108: Audio Problems

    Solution: Use the hardware volume control. This is because the built-in synthesizer software does not support the control. • Problem: The sound cannot be turned off even if I set the Master volume control at minimum. L480 and L580 User Guide...

  • Page 109: Fingerprint Reader Problems

    Solution: You still can hear some sound even though you have set the Master volume control at minimum. To turn off the sound completely, go to the Master volume control and select Mute Speaker/HP. • Problem: When I connect headphones to my computer while playing sound, a speaker does not produce sound.

  • Page 110: Ac Power Adapter Problem

    • Problem: The system does not respond, and I cannot turn off the computer. Solution: Turn off the computer by pressing and holding the power button for four seconds or more. Power button problem Problem: The system does not respond, and I cannot turn off the computer. L480 and L580 User Guide...

  • Page 111: Boot Problems

    Solution: Turn off the computer by pressing and holding the power button for four seconds or more. Boot problems Print these instructions now and keep them with your computer for reference later. • Problem: I receive an error message before the operating system loads. Solution: Follow the appropriate corrective actions for power-on self-test (POST) error messages.

  • Page 112: Hard Disk Drive Problems

    • Problem: The hard disk drive does not work. Solution: On the Startup menu of ThinkPad Setup, ensure that the hard disk drive is on the Boot priority order list. If it is on the Excluded from boot order list, it is disabled. Select the entry for it on the list and press Shift+1 to move it back to the Boot priority order list.

  • Page 113: Usb Problem

    Problem: A device connected to the USB connector does not work. Solution: Ensure that the USB port is enabled in the ThinkPad Setup. Open the Device Manager window. Ensure that the USB device setup is correct, and that the assignment of computer resource and the installation of the device driver are correct.
  • Page 114 L480 and L580 User Guide...

  • Page 115: Chapter 8. Recovery Information

    Chapter 8. Recovery information This chapter provides information about the Windows recovery solutions on the Windows 10 operating system. Resetting your computer If your computer does not perform well, you might consider resetting your computer. In the resetting process, you can choose to keep your files or remove them, and then reinstall the Windows operating system.

  • Page 116: Creating And Using A Recovery Usb Drive

    4. Select a preferred keyboard layout. 5. Click Troubleshoot to display optional recovery solutions. 6. Select a corresponding recovery solution according to your situation. Then follow the instructions on the screen to complete the process. L480 and L580 User Guide...

  • Page 117: Chapter 9. Replacing Devices

    This chapter provides instructions on how to install or replace hardware for your computer. Customer Replaceable Units Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. ThinkPad computers contain the following types of CRUs: •...

  • Page 118: Disabling The Built-In Battery

    5. Clear the Turn on fast startup check box, and then click Save changes. To disable the built-in battery, do the following: 1. Restart your computer. When the logo screen is displayed, immediately press F1 to enter ThinkPad Setup. 2. Select Config ➙ Power. The Power submenu is displayed.

  • Page 119: Replacing The Microsd Card

    card might already be installed in your computer. In some countries or regions, a nano-SIM card is part of the shipping contents that come with your computer. Attention: When installing or removing the nano-SIM card, do not touch the nano-SIM card metal connectors.

  • Page 120: Replacing The Base Cover Assembly

    1. Disable the built-in battery. See “Disabling the built-in battery” on page 100. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3. Close the computer display and turn the computer over. L480 and L580 User Guide...
  • Page 121 4. Loosen the screws that secure the base cover assembly . Then Pry up the latches and remove the base cover assembly Figure 4. Removing the base cover assembly for ThinkPad L480 computers Figure 5. Removing the base cover assembly for ThinkPad L580 computers Chapter 9 Replacing devices...

  • Page 122: Replacing The Wireless-Wan Card

    . Ensure that the latches of the base cover assembly are secured under the base cover assembly. Then tighten the screws to secure the base cover assembly Figure 6. Installing the base cover assembly for ThinkPad L480 computers Figure 7. Installing the base cover assembly for ThinkPad L580 computers 6.
  • Page 123 Attention: Do not touch the contact edge of the wireless-WAN card. Otherwise the wireless-WAN card might get damaged. To replace the wireless-WAN card, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 100. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3.

  • Page 124: Replacing The Memory Module

    2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3. Close the computer display and turn the computer over. 4. Remove the base cover assembly. See “Replacing the base cover assembly” on page 102. L480 and L580 User Guide...
  • Page 125 5. Open the latches on both sides of the memory slot at the same time , and then remove the memory module Note: A Mylar film might cover the memory module. To access the memory module, open the film first. 6.

  • Page 126: Replacing The Internal Storage Drive

    2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3. Close the computer display and turn the computer over. 4. Remove the base cover assembly. See “Replacing the base cover assembly” on page 102. 5. Disconnect the cable from the system board. L480 and L580 User Guide...
  • Page 127 6. Pull the tape to remove the storage drive. 7. Disconnect the cable from the storage drive. 8. Detach the bracket from the storage drive. To install the 2.5-inch storage drive, do the following: Chapter 9 Replacing devices...
  • Page 128 1. Attach the bracket to the new storage drive. 2. Connect the cable to the storage drive. 3. Insert the new storage drive and then pivot it downward . Ensure that the new storage drive is seated in place. L480 and L580 User Guide...
  • Page 129 4. Connect the cable to the system board. 5. Reinstall the base cover assembly. 6. Turn the computer over. Connect the ac power adapter and all cables. M.2 solid-state drive To remove the M.2 solid-state drive, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 100. 2.
  • Page 130 6. Pull the tape to remove the M.2 solid-state-drive adaptor. 7. Disconnect the cable from the adaptor. 8. Remove the screws that secure the protective cover and then remove the cover L480 and L580 User Guide...
  • Page 131 9. Remove the screw that secures the M.2 solid-state-drive. The M.2 solid-state drive is released from the secured position and pivots upward. 10. Carefully remove the M.2 solid-state drive out of the M.2 slot.. To install the M.2 solid-state drive, do the following: 1.
  • Page 132 2. Install the screw to secure the M.2 solid-state drive. 3. Install the protective cover and then install the screws to secure the cover 4. Connect the cable to the adaptor. L480 and L580 User Guide...

  • Page 133: Replacing The M.2 Solid-State Drive In The Wireless-Wan-Card Slot

    5. Insert the adaptor and then pivot it downward . Ensure that the adaptor is seated in place. 6. Connect the cable to the system board. 7. Reinstall the base cover assembly. 8. Turn the computer over. Connect the ac power adapter and all cables. Replacing the M.2 solid-state drive in the wireless-WAN-card slot Before you start, read “Important safety information”...
  • Page 134 Remove the screw that secures the M.2 solid-state drive . The M.2 solid-state drive is released from the secured position and pivots upward. b. Carefully remove the M.2 solid-state drive out of the slot L480 and L580 User Guide...

  • Page 135: Replacing The Usb/Audio Card (For Thinkpad L480 Computers)

    7. Reinstall the base cover assembly. 8. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the USB/Audio card (for ThinkPad L480 computers) Before you start, read “Important safety information” on page v and print the following instructions.

  • Page 136: Replacing The Speaker Assembly (For Thinkpad L480 Computers)

    8. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Replacing the speaker assembly (for ThinkPad L480 computers) Before you start, read “Important safety information” on page v and print the following instructions.
  • Page 137 5. Detach the connector of the speaker assembly and then release the speaker cables from the secured position 6. Remove the screws that secure the speaker assembly , and then remove the speaker assembly 7. Install the new speaker assembly in place and route the speaker cables.

  • Page 138: Replacing The Speaker Assembly (For Thinkpad L580 Computers)

    9. Reinstall the base cover assembly. 10. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the speaker assembly (for ThinkPad L580 computers) Before you start, read “Important safety information” on page v and print the following instructions.
  • Page 139 5. Detach the connector of the speaker assembly and then release the speaker cables from the secured position 6. Remove the screws that secure the speaker assembly , and then remove the speaker assembly 7. Install the new speaker assembly in place and route the speaker cables.

  • Page 140: Replacing The Keyboard

    1. Disable the built-in battery. See “Disabling the built-in battery” on page 100. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3. For ThinkPad L580 computers, close the computer display and turn the computer over. Then loosen the screw that secures the keyboard.
  • Page 141 4. Take the tool out of the new keyboard package. Insert the tabs into the slot between the TrackPoint buttons and the trackpad . Slightly pivot the tool downward to release the left and right TrackPoint buttons. Then remove the two TrackPoint buttons 5.
  • Page 142 . Push the keyboard in the direction as shown by arrows to release the latches from the keyboard bezel. 8. Pivot the keyboard slightly upward as shown by arrow . Then turn the keyboard over as shown by arrow L480 and L580 User Guide...
  • Page 143 9. Put the keyboard on the palm rest as shown. Open the plastic shield and detach the connectors. Then remove the keyboard. Installing the keyboard 1. Route the keyboard cable through the plastic shield and attach the connectors as shown. Then close the plastic shield and turn the keyboard over.
  • Page 144 3. Slide the keyboard in the direction as shown by the arrows. Ensure that the latches are secured under the keyboard frame. L480 and L580 User Guide...
  • Page 145 4. Tighten the screws to secure the keyboard. 5. Take the new TrackPoint buttons out of the new keyboard package. Install the new TrackPoint buttons as shown. Chapter 9 Replacing devices...
  • Page 146 6. For ThinkPad L580 computers, close the computer display and turn the computer over. Then tighten the screw to secure the keyboard. 7. Connect the ac power adapter and all cables to the computer. L480 and L580 User Guide...

  • Page 147: Chapter 10. Getting Support

    Chapter 10. Getting support This chapter provides information about getting help and support from Lenovo. Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Support Web site. Registering your computer Register your computer with Lenovo.

  • Page 148: Lenovo Support Web Site

    • Serial numbers of your computer, monitor, and other components, or your proof of purchase • Description of the problem • Exact wording of any error messages • Hardware and software configuration information for your system L480 and L580 User Guide...

  • Page 149: Purchasing Additional Services

    Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/ support/phone or refer to the Safety and Warranty Guide that comes with your computer. Note: Phone numbers are subject to change without notice. The latest phone numbers are available at .
  • Page 150 L480 and L580 User Guide...

  • Page 151: Appendix A. Supplemental Information About The Ubuntu Operating System

    Appendix A. Supplemental information about the Ubuntu operating system In limited countries or regions, Lenovo offers customers an option to order computers with the preinstalled ® Ubuntu operating system. If the Ubuntu operating system is available on your computer, read the following information before you use the computer.
  • Page 152 L480 and L580 User Guide...

  • Page 153: Appendix B. Regulatory Information

    Certification-related information The following table contains information about the machine types (if there are), product name, and compliance ID. Product name Compliance ID Machine types ThinkPad L480 TP00096A 20LS and 20LT ThinkPad L580 TP00097A 20LW and 20LX The latest compliance information is available at: http://www.lenovo.com/compliance...

  • Page 154: Usage Environment And Your Health

    Locating the UltraConnect wireless antennas ThinkPad notebook computers feature an integrated UltraConnect™ wireless antenna system built into the display for optimal reception, enabling wireless communication wherever you are. The following illustration shows the antennas locations of your computer:...

  • Page 155: Wireless-Radio Compliance Information

    Electronic emission notices Federal Communications Commission Declaration of Conformity The following information refers to ThinkPad L480 and ThinkPad L580, machine types: 20LS, 20LT, 20LW, and 20LX. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 156: Industry Canada Class B Emission Compliance Statement

    Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers. This product has been tested and found to comply with the limits for Class B equipment L480 and L580 User Guide...

  • Page 157: German Class B Compliance Statement

    according to European Standards harmonized in the Directives in compliance. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices. German Class B compliance statement Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse B EU-Richtlinie zur Elektromagnetischen Verträglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2014/30/EU zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten und hält die...

  • Page 158: Japan Notice For Ac Power Cord

    The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo. L480 and L580 User Guide...

  • Page 159: Appendix C. Weee And Recycling Statements

    Appendix C. WEEE and recycling statements This chapter provides environmental information about Lenovo products. General recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products.

  • Page 160: Japan Recycling Statements

    If you use a Lenovo notebook computer at home and need to dispose of a battery, you must comply with local ordinances and regulations. You also can refer to the instructions at: https://www.lenovo.com/jp/ja/environment/recycle/battery/ Recycling information for Brazil Declarações de Reciclagem no Brasil Descarte de um Produto Lenovo Fora de Uso L480 and L580 User Guide...

  • Page 161: Battery Recycling Information For The European Union

    Equipamentos elétricos e eletrônicos não devem ser descartados em lixo comum, mas enviados à pontos de coleta, autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas especializadas no manuseio de resíduos industriais, devidamente certificadas pelos orgãos ambientais, de acordo com a legislação local.

  • Page 162: Battery Recycling Information For Taiwan

    You also can refer to the instructions provided in the user guide for your product. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for China L480 and L580 User Guide...

  • Page 163: Appendix D. Restriction Of Hazardous Substances (Rohs) Directive

    Appendix D. Restriction of Hazardous Substances (RoHS) Directive The latest environmental information about Lenovo products is available at: http://www.lenovo.com/ecodeclaration European Union RoHS This Lenovo product, with included parts (cables, cords, and so on) meets the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment ("RoHS recast"...
  • Page 164 L480 and L580 User Guide...
  • Page 165 Taiwan RoHS Appendix D. Restriction of Hazardous Substances (RoHS) Directive...
  • Page 166 L480 and L580 User Guide...

  • Page 167: Appendix E. Energy Star Model Information

    Appendix E. ENERGY STAR model information ® ENERGY STAR is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation. You might find an ENERGY STAR mark affixed on the computer or displayed on the power settings interface.
  • Page 168 4. Click the Power Management tab. 5. Clear the Allow this device to wake the computer check box. 6. Click OK. L480 and L580 User Guide...

  • Page 169: Appendix F. Notices

    Appendix F. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
  • Page 170 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.com/support L480 and L580 User Guide...

  • Page 171: Appendix G. Trademarks

    The following terms are trademarks of Lenovo in the United States, other countries, or both: Access Connections Lenovo Lenovo logo ThinkPad ThinkPad logo TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
  • Page 172 L480 and L580 User Guide...

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