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Chapter 1: Introduction
1.7
GETTING HELP
If you need additional support related to this device, or if you have any
questions, comments, or suggestions concerning this manual, contact
Cabletron Systems Technical Support:
Phone
CompuServe
Internet mail
FTP
Login
Password
BBS
Modem setting
For additional information about Cabletron Systems products, visit our
World Wide Web site: http://www.cabletron.com/
Before calling Cabletron Systems Technical Support, have the following
information ready:
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The serial and revision numbers of all Cabletron Systems products in
the network
•
The device history (i.e., have you returned the device before, is this a
recurring problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
1-6
(603) 332-9400
Monday – Friday; 8
GO CTRON from any ! prompt
support@ctron.com
ctron.com (134.141.197.25)
anonymous
your email address
(603) 335-3358
8N1: 8 data bits, 1 stop bit, No parity
.
. – 8
.
. Eastern Time
A
M
P
M
EMC39-12 User's Guide
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