Troubleshooting; If These Indications Appear - Tiger JAX-R18A Operating Instructions Manual

16

Troubleshooting

Check the following before requesting repair service.
Symptom
The rice or other foods are not Is the power plug properly connected
cooked at all. to an outlet?
Rice was not cooked completely by Does the display show the correct
the preset time. present time?
Check "The cooking time is excessively long" under "If Rice Does Not Cook
Properly" and take the necessary action.
The Timer function cannot be set. Does the display show the correct
present time?
Is "0:00" blinking on the display?
Was the "Synchro-Cooking", "Quick",
"Sweet•Mixed", or "Slow Cook•Steam"
menu selected?
Was an unacceptable time set?
The display is blurred. Are there any grains of burned rice
or any other remaining grains of rice
adhering to gaskets or the brim of
the inner pot?
Is the outer surface of the inner pot
wet?
Reheating is disabled. An alarm (3 beeps) will sound if you
press the [Start] key.
Is the Keep Warm lamp off?
Sounds can be heard during Do you hear a clicking sound?
cooking, reheating, steaming, or
while the Keep Warm function is on.
Do you hear a sound like scraping
metal?
Do you hear a sound like boiling
water?
(Only during cooking or steaming)
Do you hear a completely different
sound from the above?
An alarm (3 beeps) sounds when the An alarm will sound if you do not operate the rice cooker within about 30
Timer function is set. seconds after pressing the [Timer] key. Continue setting the Timer function.
Water or rice has gotten inside the Water or rice inside the rice cooker unit may cause problems. Contact the
rice cooker unit. place of purchase.
When setting the present time, The time cannot be set during cooking, when the Keep Warm function is
pressing the [Hour] or [Min] key does on, when the Timer function is in use, or during reheating.
not access the time setting mode.
The elapsed Keep Warm time blinks Was the Keep Warm function used
on the display when the [Hour] key continuously for more than 12
is pressed while the Keep Warm hours?
function is on.
Was the Keep Warm function used
continuously for more than 6 hours
under the "Slow Cook•Steam"
menu?
The present time, preset timer Does "0:00" blink on the display
settings, and elapsed Keep Warm when the power plug is connected
time are lost when the power plug is again?
disconnected.
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Check point Action
Insert the power plug fully into an
outlet.
Set the correct present time.
Set the correct present time.
Set the present time.
The Timer function is not available
under those menus.
Set a time that is acceptable under
the Timer function.
Completely remove all remaining
rice.
Wipe with a dry cloth.
The rice is cold. Rice of below
approximately 55ºC cannot be
reheated.
Press the [KeepWarm/Cancel] key
and check that the Keep Warm lamp
lights up. Then, press the [Start] key
again.
That is the sound of the
microcomputer controller.
It is not a malfunction.
This is the sound of metal
contracting and rubbing together
due to heat. It is not a malfunction.
It is not a malfunction.
Contact the place of purchase.
The elapsed Keep Warm time will
blink on the display when the Keep
Warm function has been on for more
than 12 hours.
The elapsed Keep Warm time will
blink on the display when the Keep
Warm function has been on for more
than 6 hours.
The lithium battery has run out.
Contact the place of purchase.
Symptom
Nothing happens when a key is
Reference
pressed.
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15
42
The lid will not close, or it opens
during cooking.
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There is a smell of plastic.
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There are stripes or waves on plastic
parts.
Food adheres to the inner lid during
concurrent cooking.
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If these indications appear

14,
30-35
Display
"Err" appears on the display and a long-
lasting or continuous beeping alarm
20
sounds.
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10
Plastic parts
Plastic parts that come into contact with heat or steam will deteriorate over time. In this case, contact the
10
place of purchase.
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42
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26
10
Check point Action
Is the power plug properly connected Insert the power plug fully into an
to an outlet? outlet.
Is the Keep Warm lamp on? Press the [KeepWarm/Cancel] key
to turn off the Keep Warm function,
then try the operation again.
Are there any grains of rice adhering Completely remove all remaining
to the upper casing, lid gasket, or rice.
around the hook button?
Such smells may occur when the rice cooker is first used, but they should
go away over time as the rice cooker gets used.
Such stripes and waves are produced when the resin is being molded.
They do not affect the performance of the rice cooker.
When cooking with ingredients that expand during heating, such as eggs
and the like, some of that may adhere to the inner lid. If it is bothersome,
reduce the amount of the ingredients.
Action
If the rice cooker still does not respond, there is problem with the unit
itself. Disconnect the power plug and contact the place of purchase.
Reference
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15
15
14,
31-34
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Reference
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