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Problem
The Sensor
Device shows the
following screen:
My sleep data is not visible in
the Philips NightBalance app.
32
Why it happened
An error occured in
the Sensor Device
The Sensor
Device has not
yet synchronized
with the Philips
NightBalance app.
The app does not
show data from the
Analysis Phase (day
1-2 of therapy).
Short naps (<2
hours) are excluded
from any data
calculations and
visualizations.
What to do
Do not use NightBalance. Contact
your distributor, or customer
service (see page 43), and
mention the error number that
your Sensor Device shows.
Synchronize the Sensor Device
with your smartphone. Follow the
instructions on page 27.
Sleep for a few days with the
Sensor Device, synchronize the
sleep data (see pages 27-28) and
come back to the app.
Sleep for a full night (>2 hours)
with the Sensor Device and
synchronize the Sensor Device
with your smartphone.
Troubleshooting
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