Depaepe Telecom UC862 User Manual
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Depaepe Telecom UC862 User Manual

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GIGABIT COLOR IP PHONE
USER GUIDE
UC862
Version:1.0.3.59
SAS HENRI DEPAEPE - 75/77 Rue du Pré-Brochet - 95110 Sannois - France
Tel +33(0)1 3025 8160 - Fax +33(0)1 3998 6124 -
contact@depaepe.com

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  • Page 1: Notices Information

    GIGABIT COLOR IP PHONE USER GUIDE UC862 Version:1.0.3.59 SAS HENRI DEPAEPE - 75/77 Rue du Pré-Brochet - 95110 Sannois - France Tel +33(0)1 3025 8160 - Fax +33(0)1 3998 6124 - contact@depaepe.com...

  • Page 2: Safety Cautions

    Notices Information Notices Information Safety cautions To use the Phone follow the instructions in this manual. To use the power adapter that delivered with the phone. Other power adapters may damage the phone. The phone is only for indoor use. And also avoid in high humidity, water and some other liquids.

  • Page 3: Table Of Contents

    Table of Content Table of Content Notices Information ...................... 1 Safety cautions ......................1 Disposal of the phone ....................1 Cleaning........................1 Table of Content ......................2 Getting Started ....................... 4 Packing List ........................ 4 1. Attach the Foot stand................... 6 2.

  • Page 4: Table Of Content

    Table of Content Advanced Features..................... 56 Voice Message ......................56 Intercom........................57 Speed Dial ......................... 58 Direct Pickup ......................59 Group Pickup ......................60 BLF..........................60 Shared Line....................... 62 Record........................63 Call Park ........................64 Paging ........................65 DTMF .......................... 65 Prefix ..........................

  • Page 5: Getting Started

    Getting Started Getting Started Packing List The package contains the following parts, please check if all the items are not missed: 1. The phone device 2. The footstand SAS HENRI DEPAEPE - 75/77 Rue du Pré-Brochet - 95110 Sannois - France Tel +33(0)1 3025 8160 - Fax +33(0)1 3998 6124 - contact@depaepe.com...
  • Page 6 Getting Started 3. Handset 4. Headset cord 5. Power adapter SAS HENRI DEPAEPE - 75/77 Rue du Pré-Brochet - 95110 Sannois - France Tel +33(0)1 3025 8160 - Fax +33(0)1 3998 6124 - contact@depaepe.com...

  • Page 7: Attach The Foot Stand

    Getting Started 6. Ethernet cable 7. Quick installation reference Phone Installation 1. Attach the Foot stand SAS HENRI DEPAEPE - 75/77 Rue du Pré-Brochet - 95110 Sannois - France Tel +33(0)1 3025 8160 - Fax +33(0)1 3998 6124 - contact@depaepe.com...

  • Page 8: Connect The Handset And Optional Headset

    Getting Started 2. Connect the Handset and optional Headset SAS HENRI DEPAEPE - 75/77 Rue du Pré-Brochet - 95110 Sannois - France Tel +33(0)1 3025 8160 - Fax +33(0)1 3998 6124 - contact@depaepe.com...

  • Page 9: Connect The Network And Power

    Getting Started 3. Connect the Network and Power Initialization After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting"...
  • Page 10 Getting Started And then show “Initializing “during the initialization. By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server. SAS HENRI DEPAEPE - 75/77 Rue du Pré-Brochet - 95110 Sannois - France Tel +33(0)1 3025 8160 - Fax +33(0)1 3998 6124 - contact@depaepe.com...

  • Page 11: Getting Familiar With Your Phone

    Getting Familiar with Your Phone Getting Familiar with Your Phone Hardware Components Preview Item Description To Presentation all information about the date& time, accounts, LCD screen soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status The phone supported up to 4 accounts Line keys 1.
  • Page 12 Getting Familiar with Your Phone Left arrow key: To move left of the selection shows on the screen. Down arrow key: To move down of the selection shows on the screen. 1. To return to idle screen. 2. To cancel the information or call on the screen. 1.
  • Page 13 Getting Familiar with Your Phone Blinked orange: Public Hold Blinked green: Private Hold Light Drown: Unregistered Speaker Press this button to place a call in hands-free mode. To dial the previous dialed number. To Redial act as send key. To decrease the volume. To Volume increase the volume.

  • Page 14: Icon Preview

    Getting Familiar with Your Phone Icon Preview Icon Description Network available Network down Registered succeed Unregistered Speakerphone mode Handset mode Headset mode Voice messages Text message Mute Do Not Disturb Volume is 0 Hold SAS HENRI DEPAEPE - 75/77 Rue du Pré-Brochet - 95110 Sannois - France Tel +33(0)1 3025 8160 - Fax +33(0)1 3998 6124 - contact@depaepe.com...
  • Page 15 Getting Familiar with Your Phone Dialed calls Received calls Missed calls Forward calls Conference Keypad locked Keypad unlocked SAS HENRI DEPAEPE - 75/77 Rue du Pré-Brochet - 95110 Sannois - France Tel +33(0)1 3025 8160 - Fax +33(0)1 3998 6124 - contact@depaepe.com...

  • Page 16: Memory Key Function Overview

    Getting Familiar with Your Phone Memory Key Function Overview Line Speed Dial BLF List Voice Mail Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Conference Forward Transfer Hold Redial SAS HENRI DEPAEPE - 75/77 Rue du Pré-Brochet - 95110 Sannois - France Tel +33(0)1 3025 8160 - Fax +33(0)1 3998 6124 - contact@depaepe.com...
  • Page 17 Getting Familiar with Your Phone Call Return Record URL Record Paging Group Listening Public Hold Private Hold Shared Line SAS HENRI DEPAEPE - 75/77 Rue du Pré-Brochet - 95110 Sannois - France Tel +33(0)1 3025 8160 - Fax +33(0)1 3998 6124 - contact@depaepe.com...

  • Page 18: Basic Features Configuration

    Basic Features Configuration Basic Features Configuration This part will mainly introduce the basic configuration as the Time, Language, and Volume… Web Login 1. Get the IP address: Press Menu -> Status -> Information. 2. Input the IP Address in the web browser. 3.

  • Page 19: Administrator Password

    Basic Features Configuration Note: The PC and phone should be in the same segment. When register the accounts in web and the server port is not “5060”, then “SIP Server” should be set as “SIP Server’s IP address: server port.”, for example, “192.168.0.122: 5090”. Administrator Password The password is mainly used for login the web interface or set the advanced settings through phone interface.

  • Page 20: Language

    Basic Features Configuration Note: When you use the web interface: user name: admin password: admin(default) Language The default Phone interface language is English. To change the language via Phone interface Press Menu -> Setting -> Basic Settings -> Language. SAS HENRI DEPAEPE - 75/77 Rue du Pré-Brochet - 95110 Sannois - France Tel +33(0)1 3025 8160 - Fax +33(0)1 3998 6124 - contact@depaepe.com...
  • Page 21 Basic Features Configuration Press or Save soft key to save the configuration. To change the language via Web Interface Setting -> Preference -> Web Language Select the necessary one. Press to save the configuration. SAS HENRI DEPAEPE - 75/77 Rue du Pré-Brochet - 95110 Sannois - France Tel +33(0)1 3025 8160 - Fax +33(0)1 3998 6124 - contact@depaepe.com...

  • Page 22: Time And Date

    Basic Features Configuration Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone. Time and Date The time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting.
  • Page 23 Basic Features Configuration 1. To press Menu -> Setting -> Basic setting -> Time & Date -> Manual Settings 2. Press or change the right time, or you can input the right time. 3. Press or Save soft key to save the configuration. To configure the Time &...
  • Page 24 Basic Features Configuration To configure the DHCP time 1. To press Menu -> Setting -> Basic setting -> DHCP time 2. Press or press to change between Disable and Enable. 3. Press or Save soft key to save the configuration. To configure the Time and Date by web interface Login Login name: admin, password: admin(default)

  • Page 25: Ring Tone

    Basic Features Configuration To change the Time Zone and Date Display Format via web interface Setting -> Preference -> Time Zone Select the necessary one. Press to save the configuration. Note: If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information.
  • Page 26 Basic Features Configuration To adjust the Ring Tone Type via Web Interface 1. Account -> Advanced -> Account Ring Tone 2. Select the wanted one 3. Click to save the configuration. To configure Distinctive Ring Tone Via Phone Interface SAS HENRI DEPAEPE - 75/77 Rue du Pré-Brochet - 95110 Sannois - France Tel +33(0)1 3025 8160 - Fax +33(0)1 3998 6124 - contact@depaepe.com...
  • Page 27 Basic Features Configuration 1. Press Directory 2. Select the target contact 3. Press Detail soft key to edit the contact. 4. Press to select the wanted Ring Tone for the contact 5. Press Save soft key to save the contact. To configure Distinctive Ring Tone Via Web Interface 1.

  • Page 28: Volume

    Basic Features Configuration Volume You can adjust the volume for the phone by the volume keys: To adjust the Ring tone volume 1. Option 1: To press on the idle page SAS HENRI DEPAEPE - 75/77 Rue du Pré-Brochet - 95110 Sannois - France Tel +33(0)1 3025 8160 - Fax +33(0)1 3998 6124 - contact@depaepe.com...
  • Page 29 Basic Features Configuration 2. Option 2: To press during the call is ringing. To adjust the handset volume To press during a call in handset mode. To adjust the headset volume To press during a call in headset mode. To adjust the speaker Volume To press during a call in speaker mode.

  • Page 30: Wallpaper

    Basic Features Configuration Wallpaper To change the preferred one picture for you by the following steps: To change the wallpaper 1. To press Menu -> Display -> wallpaper 2. Press or press Switch soft key to display the different pictures. 3.
  • Page 31 Basic Features Configuration To enable screen saver via Phone 1. To press Menu -> Display -> Screensaver... 2. Press or press Switch soft key to Choose the Time-out as 1 min or 2/5/10/30 minute. 3. Enter the Screensaver Type to choose one of the type: Backlight off, Time & Logo and Photo 4.

  • Page 32: Directory

    Basic Features Configuration To upload screen saver via Web Setting -> Preference Choose the picture wanted to use as screen saver Click to save the upload picture Directory In the directory, you can add or delete your friends, business partner or anyone others’ phone No. so you will not forget their number.
  • Page 33 Basic Features Configuration To add contacts from history 1. Press History soft key or press Menu -> History -> Local history 2. Press to select the targeted one. (Press switched among the All calls, Dialed calls, Received calls, Missed Calls and Forward Calls). 3.
  • Page 34 Basic Features Configuration 2. Enter the name, number and some other information. 3. Press and then press button. B: To add contacts into blacklist To add blacklist manually 1. Press Menu -> Directory -> Blacklist 2. Press Add soft key. 3.

  • Page 35: Basic Call Features

    Basic Call Features 3. Press Option soft key -> Add to Blacklist 4. Edit the necessary information as Name, Phone number… 5. Press save soft key or to add successfully. Basic Call Features Place a Call There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone. To place a call by Handset 1.

  • Page 36: End A Call

    Basic Call Features 2. Press the number. 3. Press or press the Send soft key, then the call is sending. To place a call by call history or Directory 1. Press the History soft key (On the idle page) or Menu -> History /Directory 2.

  • Page 37: Receive A Call

    Basic Call Features Receive a Call There are three ways to receive a call when the phone is ringing: To receive a call by handset Pick up the handset the conversation is built. To receive a call by headset Press and now the conversation is built.

  • Page 38: Auto Answer

    Basic Call Features Auto Answer Enable auto answer feature, you will answer all incoming call automatically. To enable Auto Answer via Webpage 1. To Click Account -> Advanced 2. To choose Yes for the Auto Answer. 3. To click Saveset to save the configuration. To Disable Auto Answer via Webpage 1.

  • Page 39: Call Transfer

    Basic Call Features To make a call on hold during three modes: To hold a call under handset mode: 1. Press Hold soft key or to hold the current call. 2. Press Resume soft key or to resume the call on hold. To hold a call under headset mode: 1.
  • Page 40 Basic Call Features 2. Enter the number that transfers to. 3. Press , and now the blind transfer completed. NOTE: The “Enable Call Feature” must be configured to “Yes” to enable this feature. Attended Transfer When you use this feature, you can 1.

  • Page 41: Call Conference

    Basic Call Features 2. Enter the number transfer to, and then press , then you can here the ring tone. 3. Press or the Tran soft key, and now the Semi-attended transfer completed. NOTE: To use this function, should at least one line key set as Auto. BLF Transfer 1.

  • Page 42: Call Forward

    Basic Call Features 11. A enter the number of E and then press send soft key or 12. E answering the call. 13. A press or the conference soft key, then A, B, C, D and E are now the 5-way conference is built.
  • Page 43 Basic Call Features To configure static forward To configure always forward With this feature, all incoming calls will forward immediately to configured number. 1. Press Menu -> Features -> Call forward -> Always Forward. 2. Press or press to select the enable choice 3.
  • Page 44 Basic Call Features With this feature, the incoming calls are immediately forwarded if the phone is busy. 1. Press Menu -> Features -> Call forward -> Busy forward. 2. Press or press to select the enable choice. 3. Enter the forward to number and on code (optional), off code (optional). 4.
  • Page 45 Basic Call Features When the Forward feature is enabled, the Icon will display on Top of the LCD. +--------------------------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------- To configure Forward via Web Interface 1. Setting -> Features 2. Click On for the Always/Busy/No Answer 3. Fill the Forward to Number 4.
  • Page 46 Basic Call Features To cancel the forward feature via Phone Interface 1. Option 1: To press the key to disable the forward feature. 2. Option 2: Press Menu -> Features -> Call forward -> Always/Busy/No answer Forward Press or press to select the disable choice Press or Save soft key to save the configuration.

  • Page 47: Call Return

    Basic Call Features Forward an incoming call during the ringing. 1. When the phone is ringing, press Forward soft key. 2. Enter the forward number. 3. Press or press the send soft key, then the call is forwarded. Note: If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward.

  • Page 48: Hide Caller Id

    Basic Call Features To configure the Call Return via Web interface 1. Click Function keys -> Line or Memory key. 2. Select the desired Line or Memory key and select Call Return in the Type. 3. Click the to save the configuration. Hide Caller ID Just enable the anonymous call feature, you can set your ID do not appear on the other phone that you called.

  • Page 49: Reject Anonymous

    Basic Call Features To cancel anonymous call feature 1. Press Menu -> Features -> Anonymous Call 2. Press or press key to select the disable choice in Anonymous Call filed. 3. Press or Save soft key to save the configuration. Reject Anonymous If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls...

  • Page 50: Call Mute

    Basic Call Features 2. Press or press key to select the disable choice in Rejection filed. 3. Press or Save soft key to save the configuration. Call Mute When you use the Mute feature, the other parties will not hear your voice while you can hear their voice.

  • Page 51: Key As Send

    Basic Call Features To enable DND feature 1. Press the DND soft key when the phone is idle, and then shown on the LCD. To disable DND feature 1. Press the DND soft key again, and then there is no on the LCD.

  • Page 52: No Key Entry Timeout

    Basic Call Features To cancel # Key as Send 1. Press Menu -> Features -> Key as Send 2. Press or press key to select the disable choice. 3. Press or Save soft key to save the configuration No Key Entry Timeout No Key Entry Timeout means that when you entry the number, it will dial out automatically after some time when you stop enter the number.

  • Page 53: Keypad Lock

    Basic Call Features Keypad Lock To enable Keypad Lock via Phone 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2. Press Info or Switch to change choose lock type:All Keys Menu Key Function Key Lock & Answer 3. Press Save or OK key to save the configuration. To enable Keypad Lock via Phone 1.

  • Page 54: Hot Line

    Basic Call Features 3. To fill the unlock PIN and auto lock time 4. Fill the Emergence Number, when the phone is Lock, only Emergency Number can be sent. 5. To click Saveset to save the configuration. To Disable Keypad Lock via Webpage 1.
  • Page 55 Basic Call Features To configure Hotline auto dial via Web Interface 1. Setting -> Features. 2. Fill the number in the Hotline Number and Hotline Time-out. 3. Click to save the configuration. Delete the number and save the configuration, and then now the Hotline auto dial is cancelled. SAS HENRI DEPAEPE - 75/77 Rue du Pré-Brochet - 95110 Sannois - France Tel +33(0)1 3025 8160 - Fax +33(0)1 3998 6124 - contact@depaepe.com...

  • Page 56: Advanced Features

    Advanced Features Advanced Features Voice Message This phone supports Voicemail, and when there is message, the message will will light green. Moreover, when pick up the handset, or press speaker key, you will hear some quick busy tone. To configure the Voice mail feature 1.

  • Page 57: Intercom

    Advanced Features Intercom When use the intercom feature, you can quickly get access connect to the configured one. To configure intercom feature via phone interface 1. Press Menu -> Features -> Function Keys -> Line or Memory keys as Function Keys ->...

  • Page 58: Speed Dial

    Advanced Features 5. Click the to save the configuration. Note This feature is not available on all servers. For more information, contact your system administrator. Speed Dial With this feature, you can dial one directory by press the definite key. To configure Speed Dial feature via phone interface 1.

  • Page 59: Direct Pickup

    Advanced Features 1. Click Function keys -> Line or Memory key. 2. Select the wanted Line or Memory key and set as Speed Dial. 3. Enter the desired phone number in the Value field. 4. Select the Account ID 5. Click the to save the configuration.

  • Page 60: Group Pickup

    Advanced Features Group Pickup With this feature, you can pick up the specified group that you want incoming calls. To configure the Pick up via phone interface 1. Press Menu -> Features -> Function Keys -> Line or Memory keys as Function Keys ->...
  • Page 61 Advanced Features To configure a BLF key by phone 1. Press Menu -> Features -> Function Keys -> Line or Memory keys as Function Keys -> Memory key1(for example). 2. Select the targeted Line or Memory key. 3. Press or press key to select the BLF in the type field.

  • Page 62: Shared Line

    Advanced Features Note This feature is not available on all servers. For more information, contact your system administrator. Shared Line This feature allows subscribers to share SIP lines. Moreover it also provides status monitoring of the shared line. To configure the line key as shared line via phone interface 1.

  • Page 63: Record

    Advanced Features 1. Click Function keys -> Line or Memory key. 2. Select the desired Line or Memory key and select Shared Line in the Type. 3. Enter the Value. 4. Enter the Label. 5. Select the Account ID 6. Click the to save the configuration and then restart.

  • Page 64: Call Park

    Advanced Features 3. Press or press key to select the Key Event in the type field. 4. Press or press key to select the Record. 5. Press or Save soft key to save the configuration To configure the record via Web Interface 1.

  • Page 65: Paging

    Advanced Features 1. Click Function key -> Line or Memory key. 2. Select the desired Line or Memory key and select Direct Pickup in the Type. 3. Click the to save the configuration. Paging With this feature, you can call a phone directly. To configure the paging via phone interface 1.

  • Page 66: Prefix

    Advanced Features 2. Select the wanted Line or Memory key. 3. Press or press key to select the DTMF in the type field. 4. Enter the value 5. Press or Save soft key to save the configuration To configure the DTMF via Web interface 1.
  • Page 67 Advanced Features 2. Select the desired Line or Memory key and select Prefix in the Type. 3. Fill the value. 4. Click the to save the configuration. Then when you press this key, the set value is input directly. SAS HENRI DEPAEPE - 75/77 Rue du Pré-Brochet - 95110 Sannois - France Tel +33(0)1 3025 8160 - Fax +33(0)1 3998 6124 - contact@depaepe.com...

  • Page 68: Upgrade

    Upgrade Upgrade Factory Reset To set Factory Reset by phone interface 1. Press Menu -> Setting -> Advanced Setting( default password: admin) -> Factory Reset 2. Press OK soft key in the warning page. To set Factory Reset via web interface Click Management ->...
  • Page 69 Upgrade TFTP process may take as long as 1 to 2 minutes over the Internet or just 20+ seconds if it is performed on a LAN. Users are recommended to conduct TFTP upgrade in a controlled LAN environment if possible. For those who do not have a local TFTP server, Hanlong provides a NAT-friendly TFTP server on the public Internet for firmware upgrade.
  • Page 70 Upgrade To upgrade manually via the Web configuration interface Download the firmware. Click Management -> Upgrade Click Brower or the blank. Select the firmware and then click Restart. SAS HENRI DEPAEPE - 75/77 Rue du Pré-Brochet - 95110 Sannois - France Tel +33(0)1 3025 8160 - Fax +33(0)1 3998 6124 - contact@depaepe.com...

  • Page 71: Troubleshooting

    Upgrade Troubleshooting Why is the phone LCD screen blank? 1. Ensure your phone is properly plugged into a functional AC outlet. 2. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off. 3. If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead. 4.

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