Warranty (Domestic And Commercial Use); Replacement Guarantee (Domestic Use Only) - Rinnai GHF4135L Operation & Installation Manual

Warranty (Domestic and Commercial use)

1. Your hot water system and its components are covered by a 1 year warranty against defective
factory parts or workmanship from the date your hot water unit is installed. If the date of
installation is unknown, the warranty commences 1 month after the date of manufacture (which
can be found on the data plate on the hot water unit).
2. This warranty is for normal use of the hot water system and covers the repair and/or replacement
of any failed component in the hot water unit or where necessary, the hot water unit itself. Under
this warranty Rinnai will repair or replace the component or hot water unit free of charge.
3. The warranty only applies to defects in the hot water unit which have arisen solely due to faulty
materials or workmanship.

Replacement Guarantee (Domestic use only)

4. If an inner cylinder fails on a Rinnai Gas storage hot water unit, within a further 7 years after the
end of the 1st year warranty period, Rinnai will provide a free replacement hot water unit at the
nearest approved Rinnai agent or Rinnai office to the owner's home. Under this replacement
guarantee, the transport, installation and labour costs of delivering the replacement hot water unit
and removing and replacing the existing hot water unit with the replacement hot water unit will be
the responsibility of the owner of the existing hot water unit.
Scope of Warranty and Guarantee
5. The warranty and replacement guarantee do not apply to any defects or damage not due to faulty
factory parts or workmanship, installation /system selection, including but not limited to defects or
damage caused by or resulting from:
a. Accidental damage, abuse, misuse, maltreatment, abnormal stress or strain, harsh or
adverse water conditions, contamination or corrosion from particles in the water supply,
excessive water pressure, over temperature or neglect of any kind to the hot water unit or its
components.
b. Alteration or repair of the hot water unit other than by an approved Rinnai agent or a
Technician of a gas or electricity utility approved by Rinnai.
c. Attachment of any parts or accessories other than those manufactured or approved by
Rinnai.
d. Faulty or improper installation of the hot water unit, including installation otherwise than in
accordance with the instructions contained in the owner's manuals supplied by Rinnai.
e. Where cold water temperature and pressure relief valve, expansion valve, check valve and
strainer is not fitted in areas where mains pressure is likely to exceed 1200 kPa.
f. The warranty only applies to the hot water unit or components in the hot water unit and does
not cover any plumbing or associated parts, including but not limited to, pressure limiting
valves, stop cocks, non return valves, electrical switches, pumps or fuses, supplied by any
person installing the hot water unit.
g. Where a hot water unit or a component in a hot water unit is replaced by Rinnai , the balance
of any original warranty or replacement guarantee period will remain effective. The
replacement part or hot water unit does not carry any additional warranty or replacement
guarantee.
h. Where the warranty applies but the hot water unit is installed or located in a position that
does not comply with the Rinnai installation instructions or any relevant statutory
requirements, the owner of the hot water system will be responsible for the costs of:
a. the dismantling or removal of cupboards, doors, walls of special equipment and
b. any labour required to gain access to and to bring the system / unit to a position that
complies with the installation instructions or relevant statutory requirements.
6. Any claim under the warranty or replacement guarantee must include full details of the defect
and/ or damage to the hot water unit or components in the hot water unit. All claims must be
made within one month of the detection of the defect.
7. This warranty applies to water heaters connected to a water supply where the water chemistry
and impurity levels do not exceed the limits specified in Table 1 below. The water supply from
water utilities is deemed to comply with these requirements.
Rinnai Australia
WARRANTY
14 Operation & Installation Manual