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Support
The SYNC support team is available to help you with any questions
you cannot answer on your own.
In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.
Pairing a Phone for the First Time
Wireless pairing of your phone with SYNC allows you to make
and receive hands-free calls. Make sure to switch on the ignition
and the radio. Shift the transmission into park (P) for automatic
transmission or first gear for manual transmission.
1. Make sure to switch on your phone's Bluetooth feature before
starting the search. See your device's manual if necessary.
2. Press the phone button. When the audio display indicates there
is no paired phone, select the option to add.
3. When a message to begin pairing appears in the audio display,
search for SYNC on your phone to start the pairing process.
4. When prompted on your phone's display, confirm that the PIN
provided by SYNC matches the PIN displayed on your phone.
If you are prompted to enter a PIN on your device, enter the
PIN displayed on the screen. Your phone is now paired and the
display indicates that the pairing was successful.
5. Depending on your phone's capability and your market, the
system may prompt you with questions, such as setting
the current phone as the primary phone (the phone SYNC
automatically tries to connect with first upon vehicle start-up)
and downloading your phone book.
To pair subsequent phones, please see the SYNC chapter of your
Owner's Manual.
Using Your Connected Phone
You can use voice commands to make, receive, accept and reject
phone calls. Text messages can also be sent and received through
the SYNC system. Please refer to the SYNC chapter in your Owner's
Manual for more information about using your connected phone with
the SYNC system, including voice commands and screen selections.
Apps
AppLink enables voice and steering wheel control of certain
smartphone apps. Once an app is running through AppLink, you can
control the main features of the app through voice commands and
steering wheel controls.
NOTE:
You must pair and connect your smartphone to SYNC to
access AppLink.
Using SYNC with your Media Player
You can access and play music from your digital music player over
your vehicle's speaker system using the system's media menu or
voice commands. You can also sort and play your music by specific
categories, such as artist and album. Please reference the SYNC
chapter of your Owner's Manual for information on how to connect
your device through USB or Bluetooth.
9
*if equipped
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