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TROUBLESHOOTING
07
AND MAINTENANCE
•
Press back button to engage wiper/cleaning of cartridge.
•
Wipe outside of door and door opening while keeping door closed.
•
Ensure connection between unit and ink cartridge is free of debris.
•
Ensure ink cartridge is properly installed.
•
Ensure ink cartridge is not empty.
•
Ensure WiFi and server settings are properly con gured.
•
Ensure logged in if required by your administration.
•
Replace the battery with a fully charged battery.
•
Check Wi Con guration / Settings to ensure SSID / PSK
and Server information is correct.
•
Check access points to ensure WiFi and server are properly con gured
and online.
•
Press back button to turn on scanner.
•
Replace battery.
•
As needed, gently clean the unit using Texwipe material.
•
Canned air may be used to remove debris.
•
Wipe and clean any debris from the charger contacts daily.
•
Wipe print head dimples as needed. Take care not to dent or rip gold ex cable.
•
Ensure WiFi and server settings are properly con gured.
•
Foam hand pad is attached using velcro. To remove or replace, grasp pad and
gently pull away from the SP500X.
•
To remove or replace nger strap, use moderate pressure to release each clip
by pressing or pulling clip towards the SP500X.
•
To remove or replace wrist strap, use moderate pressure to release (or press in)
each side, one at a time. See also section 04 for orientation details.
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