Troubleshooting Guide - IKEA UPPSPEL Manual

TROUBLESHOOTING GUIDE

NOTE!
Always disconnect the cable from the power source before maintenance!
Symptom
The desk does not move
The desk stops and can
only then move in the
opposite direction.
The desk will only move
downwards even though
the desk is not
overloaded.
The desk does not move
up to its fully raised
position. It always stops
at the same position.
The desk only moves a
little bit upwards and
stops.
The USB doesn't work.
Basic Setting:
Push the arrow down button until the legs have reached the lowest position and keep pressure on the
button for 6 seconds more. Upon certain errors, this must be done twice in succession. Now the desk is
in initial position.
Check
Is the main power supply connected to
the legs?
Are all plugs mounted correctly
between the legs and power supply?
Is there visible damage to the cables,
controls or the legs?
Is the desk in its fully raised or lowered
position?
Is there a lot of weight on the
desk compared to when the desk func-
tioned normally?
Have the correct screws been used
when mounting the frame to the legs?
Are all connections correct?
Does the desk have too much weight
on it?
Try
Try to connect a lamp or
similar to the main power supply
to check that the supply voltage
is OK.
See assembly instructions.
Check all connections.
Damaged parts must be
exchanged - Contact IKEA Cus-
tomer Service.
When the desk has reached its
upper position it can only move
downwards.
Remove some of the load and try
again.
Perform Basic settings.
The system has a new end stop
position upwards. Perform Basic
settings to remove this stop.
Check if any screw used has the
correct length (assembly instruc-
tion). If the screw is too long it
can damage the leg.
Check all connections.
Reduce the weight load and try
again. A Basic setting might be
needed before the desk will
move upwards.
Contact your nearest IKEA store
or customer service.