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Chapter 10: Appendix
FAQ and troubleshooting
This section lists frequently asked questions that may arise during the use of
your smartphone, and gives easy answers and solutions to these questions.
Aspect
Audio
Multimedia files
System information
and performance
Power
Heat
Other sources of help
For information on:
Up-to-date information regarding
your smartphone
Service enquiries
FAQ and troubleshooting
Question
Why is there no sound
coming from the
device?
Why can't I view my
picture files?
Why can't I view my
video files?
Why can't I play my
music files?
How do I check the OS
version of my device?
I couldn't turn on the
device.
The phone heats up
when charging or
making long duration
calls.
Refer to:
www.acer.com/
http://mobile.acer.com
www.acer.com/support/
Answer
If the headset is plugged into the device,
the speaker is automatically shut off.
Disconnect the headset.
Check that the device volume setting is not
muted.
Check that the volume control is not at its
lowest setting.
You may be trying to view an image that is
not supported. Refer to "Multimedia" on
page 47 for more information.
You may be trying to view a video that is
not supported. Refer to "Multimedia" on
page 47 for more information.
You may be trying to play a file that is not
supported. Refer to "Multimedia" on
page 47 for more information.
Tap Menu > Settings > About phone to
check the OS version (Kernel/build number)
and other hardware and software
information.
The battery power may be depleted.
Recharge the device. Refer to "Charging the
battery" on page 10 for more information.
It is normal for the phone to heat up when
charging. When charging is complete, it will
return to its normal temperature.
It is also normal for the phone to heat up
during long periods of use, such as
watching a video or a long phone
conversation.
All Acer phones are factory tested before
release.
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