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E600
SERVICE GUIDE

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Troubleshooting

   Also See for Acer E600

   Summary of Contents for Acer E600

  • Page 1 E600 SERVICE GUIDE...
  • Page 2: Table Of Contents

    CONTENTS CHAPTER 1 ................4 Hardware Specifications ............ 4 Features ......................5 Operating System ..................5 UI Version ....................5 Processor ..................... 5 Memory ....................... 5 Display ......................5 Touch ......................5 Dimensions ....................5 Weight ......................5 Radio ......................5 Connectivity ....................
  • Page 3 Certification ....................9 Green Design ....................9 Configuration .................... 10 Front View ....................10 Left View ....................11 Right View ....................12 Top View ....................13 Bottom View ..................... 14 Back view ....................15 Touch screen Basics................16 System Block Diagram ................
  • Page 4 Switch and Connector Locations ......85 Mainboard Layout ................. 86 Top View ....................86 Bottom View ..................... 87 CHAPTER 6 ................ 88 FRU List ....................88 FRU (Field Replaceable Unit) List .......... 89 E600 Exploded Diagrams ..............90 FRU List ....................91...
  • Page 5: Hardware Specifications

    CHAPTER 1 Hardware Specifications...
  • Page 6: Features

    The following is a summary of the tablet’s many features. Operating System Android 4.4 KitKat UI Version Acer Shell UI & APP (comply with Acer latest FCS model) Processor Qualcomm MSM8926, 1.2 GHz, ARM Cortex A7 Memory ROM 4GBeMMC + RAM 1GBLPDDR2...
  • Page 7: Connectivity

    (IC: WCN3620) ..Yes Micro-SD slot Yes, up to 32GB, SDHC 2.0 compatible Micro-USB Audio output 3.5mm standard audio jack HDMI Acer Clear.Fi Camera Main 8M AF with LED flashlight, F2.0, Sensor OV8858, 1/4" 1.12um Front 0.3M FF Voice Microphone Dual...
  • Page 8: Audio

    Side keys: Volume Up/Down Independent Power key on device Top side Acer Rapid on device Rear side LED Indication One LED (Red / Green/ Blue Color) Indicator scenario: Charging / Missed Call / Voice Mail / New Message / Low...
  • Page 9: Web

    Browser Android Browser, Chrome Browser Search Google Search Entertainment Video, Music Google Default Music streaming Video streaming YouTube Social network Facebook Productivity Push mail Gmail PC sync Google cloud sync Cloud sync Google Cloud Office Polaris Office Editor Location-based Services A-GPS Satellite Data Update Maps &...
  • Page 10: Packing List

    EU SKU : CE / GCF Conformance / GCF OTA / GCF FT/GCF IOP/BQB / WiFi logo US SKU : FCC/CTIA OTA/WIFI OTA/IC/HAC TW SKU: NCC Green Design Must Comply with acer 707-0008-V7 Guidance of Restricted Substances procedure RoHS/WEEE PVC Free Halogens Free...
  • Page 11: Configuration

    Configuration This section provides an overview of the features and functions of this phone. Front View Figure 1-1. Front View Table 1-1.Front View No. Item Description Front-facing camera 0.3M Pixels camera for video chats and self-portrait images. Touch screen Capacitor Touch screen,5.00 inch Receiver Receive audio P-sensor...
  • Page 12: Left View

    Left View Figure 1-2. Left View Table 1-2.Left View Item Description Volume control key Increases and decreases the phone volume.
  • Page 13: Right View

    Right View Figure 1-3. Right View Table 1-3.Right View Item Description Micro USB port Connects to a computer via a USB cable, and as the charging port for the AC adapter.
  • Page 14: Top View

    Top View Figure 1-4. Top View Table 1-4.Top View Item Description Headphone jack Connects to audio devices (e.g., speakers, headphones). Power key Long press to turn the phone on, press briefly to turn the screen on/off or enter sleep mode; press and hold to turn the phone off.
  • Page 15: Bottom View

    Bottom View Figure 1-5. Bottom View Table 1-5. Bottom View Item Description The gap of battery cover This gap for easy disassembly battery cover...
  • Page 16: Back View

    Back view Figure 1-6. Back View Table 1-6. Back View Item Description Rear camera 8.0M Pixels camera for taking high-resolution images and video. LED flash Flash when take image and video Switch Select function Sub microphone Receives audio for video chats and Internet calls.
  • Page 17: Touch Screen Basics

    Touch screen Basics. Your phone uses a touch screen for selecting items and entering information. Use your finger to tap the screen. Tap: Touch the screen once to open items and select options. Drag: Hold your finger on the screen and drag across the screen to select text and images.
  • Page 18: Diagnostic Utilities

    CHAPTER 2 Diagnostic Utilities...
  • Page 19: Diagnostic Tool

    Diagnostic tool ***Notice before test(You need do as step A、B and C、D) A: MainMenu ->Settings->DTS Studio Sound->make "DTS Studio Sound" disable. B: MainMenu ->settings->Display->make "Auto-rotate screen" disable. C: During ATS test you can't press Home key and Recent app key. D: Input “*#3313287#*”, and then enter diagnostic tool .
  • Page 20 2. Proximity sensor test Proximity sensor test,let your phone flat on table ,put your hand on the phone and only near the phone about 5cm, press Calibration step1,after popup "press Calibration Step 2" ,withdraw your hand and press "Calibration Step 2" after popup a popup,if popup "Calibration Pass" then press "Test" and put your hand on the phone and only near the phone about 5cm after 1sec withdraw your hand ,if popup "Pass "...
  • Page 21 4. Touch panel test Enter Function test mode, and then select Touch panel test press enter test mode: Figure 2-4. Touch panel 5. Keypad test Enter keypad test,check up whether Volume+key /Volume-key / Back / Home / PAPID / Switch work normally。 Figure 2-5.
  • Page 22 6. LED/Vibrator test 6.1. Enter LED light, press Vibrate test and FlashLight LED, check whether Vibrate test and FlashLight LED work ok. Take turns press Red LED Green LED Blue LED check whether color display normally。 6.2. If affirm OK press Pass, NG press Fail LED/Vibrator Figure 2-6.
  • Page 23 LCD/Loud Speaker Figure 2-7. 8. Receiver test Enter receiver test, put the phone near ear about 5ms,affirm work normally , adjust volume up and down key﹐ check whether volume change normally . Figure 2-8. Receiver 9. FM Radio test Insert earphone, listen FM Radio whether work normally. Figure 2-9.
  • Page 24 10. Earphone test 10.1. insert earphone press volume up and down key test Earphone speak something test whether earphone work normally 10.2. If affirm OK press Pass, NG press Fail Figure 2-10. Earphone 11. Accelerometer test Figure 2-11. Accelerometer 12. Microphone test 12.1 Enter microphone test, have phone test check whether microphone work normally 12.2 If affirm OK press Pass, NG press Fail...
  • Page 25 13. Battery/Charging test Figure 2-13. Battery/Charging 14. Camera test 14.1. Enter camera test, let the phone enter menu preview, examine camera whether preview exist focus badness issue,aim at focus press shooting, check whether camera menu is in focus、focus badness issue and so on, if need test again press Save retest, 14.2.
  • Page 26 15. Front Camera test 15.1. Enter front camera test,let the phone enter menu preview, examine whether camera preview exist focus badness issue,aim at focus press shooting, check whether camera menu is in focus、focus badness issue and so on issue, if need test again press Save retest. 15.2.
  • Page 27 17. Wi-Fi test Enter WIFI auto explore test, affirm the phone can auto explore Moto Smart Phone, if OK press Pass, NG press Fail Figure 2-17. Wi-Fi 18. GPS test : 18.1 Select GPS test. , press start GPS test it will auto explore info , Satellite number must bigwig 3,...
  • Page 28: Sn And Iemi Rewrite Tool

    SN and IMEI rewrite tool 1. Enter the APK Enter the dialing interface , and dial “*#33130903#*”,like Figure 2-20 Figure 2-20. Enter the APK Then APK will be started, like Figure 2-21 Figure 2-21.NVoperate...
  • Page 29 2.Read and Write ISNO a. Click “to set ISNO” button, into read and write interface, like Figure 2-22 b. Now you can click read button to read ISNO, or click write button to write ISNO what you write in line of “write:” Figure 2-22.
  • Page 30 d. If you write incorrect ISNO, it will prompt an error message “incorrect input”, like Figure 2-24 Figure 2-24. Write incorrect ISNO NOTE: ISNO must be written in accordance with the rules , or write unsuccessful. The rule is:9+XXXXXX+_CALOK(XXXXXX is the ISNO ) For example: There is a ISNO:1234567890123456789012 , so we write 91234567890123456789012_CALOK...
  • Page 31 3.Read and Write IMEI a. Click “to set IMEI” button, into read and write interface, like Figure 2-25 b. Now you can click read button to read IMEI, or click write button to write IMEI what you write in line of “write:” Figure 2-25.
  • Page 32 d. If you write incorrect IMEI, it will prompt an error message “incorrect input”, like Figure 2-27 Figure 2-27. Write incorrect IMEI NOTE: IMEI must be written in accordance with the rules , or write unsuccessful. The rule is:must be write fifteen figures For example: There is a IMEI:123456789012345,so we write 123456789012345...
  • Page 33: Sd Upgrade Tool

    SD upgrade tool Keep user data There are two method to update the SW use the file of SD_Upgrade_Keep.zip 1. Use the SD card to update (1). Copy the file of SD_Upgrade_Keep.zip to SD card (2). Insert the SD card to Phone; (3).
  • Page 34: Capture Log Tool

    Capture log tool Input “*#*#3313#*#*” in dial pad, then the logcatRecorder screen will be appear, just as follow picture. Figure 2-28.Enter logcatRecorder (2) Select the item what you need, such as the follow picture Figure 2-29. Select the item...
  • Page 35 (3) Click the “Turn ON/OFF” button to turn on logcatRecorder Figure 2-30.Turn on logcatRecorder Click “Start” button to start catch log Figure 2-31. Start catch log...
  • Page 36 (5) If the logcat is turned on successfully, the text will be changed from “Logcat is OFF” to “Logcat is ON”. Figure 2-32.Text change to “Logcat is ON”. If you want to stop the log, click the “Turn ON/OFF” button again, then press the “Stop”...
  • Page 37 (7) If the logcat is turned off successfully, the text will be changed from “Logcat is ON” to “Logcat is OFF”. Figure 2-34. Text change to “Logcat is OFF”. (8) From the follow picture you can see the logs are stored in sdcard/ArimaLog, If you have insert a SD card before turn on the logcat, then the log will be stored in SD card, if not insert SD card, the logs will be stored in internal storage.
  • Page 38: Machine Maintenance

    CHAPTER 3 Machine Maintenance...
  • Page 39: Machine Disassembly And Replacement

    Machine Maintenance Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the handset for maintenance and troubleshooting. Recommended Equipment To disassemble the handset, the following tools are suggested: Wrist grounding strap and conductive mat for preventing electrostatic discharge ...
  • Page 40: Disassembly Process

    Disassembly Process The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence. Observe the order of the sequence to avoid damage to any of the hardware components. Main screw list Screw Quantity Part Number 1.4mm x 3.0mm Disassembly Flowchart Battery cover SIM card...
  • Page 41: Removing The Battery Cover

    Removing the Battery cover Using your finger to loose the each side hook of battery cover, and then remove the battery cover. Battery Cover groove Figure 3-2.Battery cover...
  • Page 42 Removing the SIM &SD card Using your finger to pull out SIM and SD card according to the arrow Figure 3-3. SIM and SD card...
  • Page 43 Removing the Screw Using the cross screwdriver to loose 8pcs screw. and then remove 8pcs screws Figure 3-4. 8pcs Screws...
  • Page 44 Removing the rear cover Using Guitar Pick to loose the each side hook of rear cover, and then remove the rear cover. Notes: Detach from right—bottom corner area. Figure 3-5.Rear cover...
  • Page 45 Removing the speaker module from rear cover Using your finger to loose the hook of speaker module, and then remove the speaker module Speaker module loose two hooks Figure 3-6.Speaker module...
  • Page 46: Removing The Battery

    Removing the battery Using your finger to detach the battery connector, and then detach the battery adhesive, remove the battery Battery connector Figure 3-7.Battery...
  • Page 47 Removing the RF cable Using your finger to detach the RF cable connector, and then remove the RF cable RF cable connector Figure 3-8.RF cable...
  • Page 48 Removing the Link FPC Using your finger to detach the Link FPC connector, and then remove the Link FPC connector Figure 3-9. Link FPC...
  • Page 49 Removing the sub board Using your finger to loose the hook of sub board, and then remove the sub board Sub board loose two hooks Figure 3-10.Sub board...
  • Page 50 Removing the main board Step1:Using the sharp tweezers to detach the adhesive of rapid key, and then detach the LCM connector Step2:Using your finger to detach the TP connector Step3:Using the Guitar Pick to loose 2pcs PCB hooks. Hooks. Rapid key&LCM connector.. TP connector Figure 3-11.
  • Page 51 Removing the rear camera module from main board Using you finger to detach the rear camera module connector, and then remove the rear camera Camera connector Figure 3-12. Rear camera...
  • Page 52 Removing the receiver from LCD assembly module Using the sharp tweezers to detach the adhesive of receiver, and then remove the receiver Detach receiver from bottom side Figure 3-13. Receiver...
  • Page 53 Removing the P-sensor board from LCD assembly module Using the sharp tweezers to detach the P-sensor board, and then remove the P-sensor board Detach from right side first. Figure 3-14. P-sensor board Remain LCM&TP with front cover assy. because design limited, the TP and LCM can‘t be detaching.
  • Page 54: Reassembly Process

    Reassembly Process Assembly the rear camera module to main board Camera BTB position is align to BTB on PCB Figure 3-16.Rear camera Assembly the speaker module to rear cover...
  • Page 55 Using your hand to take the speaker module, and then assemble to rear cover and let the hooks of rear cover lock the speaker module Hooks Figure 3-17. Speaker module Assembly the P-sensor board to LCD assembly module...
  • Page 56 Using your hand to take the P-sensor board, and then assemble to LCD assembly module locating boss and hook reference Figure 3-18.P-sensor board Assembly the receiver to LCD assembly module...
  • Page 57 Using your hand to take the receiver, and then assemble to LCD assembly module locating rib reference Figure 3-19.Receiver Assembly the sub board to LCD assembly module...
  • Page 58 Using your hand to take the sub board, and then assemble to LCD assembly module and let the hooks of front cover lock the sub board locating reference Figure 3-20.Sub board Assembly the main board to LCD assembly module...
  • Page 59 Step1: Using your hand to take the main board, and then assemble to LCD assembly module and let the hooks of front cover lock the main board Step2: Connect the TP & LCM connector with main board PCB locating hook LCM&TP BTB FPC locating hole Figure 3-21.Main board...
  • Page 60 Using your hand to take the Link FPC, and then assemble to LCD assembly module, connect the Link FPC connector with main board &sub board BTB connector position Figure 3-21.Link FPC Assembly the RF cable to LCD assembly module...
  • Page 61 Using your hand to take the RF cable, and then assemble to LCD assembly module, connect the RF cable connector with main board &sub board BTB conn location Figure 3-22. RF cable Assembly the battery to LCD assembly module...
  • Page 62 Using your hand to take the battery, and then assemble to LCD assembly module, connect the battery connector with main board locating reference BTB conn Figure 3-23.Battery Assembly the rear cover...
  • Page 63 Using your hand to take rear cover, and then assemble to LCD assembly module and let the hooks of rear cover lock the front cover locating hook reference Figure 3-24.Rear cover Assembly 8pcs screws...
  • Page 64 Using the cross screwdriver to lock 8pcs screws as following picture locating boss reference Figure 3-25.Screw Insert the SIM Micro SD card to handset...
  • Page 65 Setp1: Using your hand to take the SIM card, and then insert to the SIM socket according to the arrow Step2: Using your hand to take the SD card, and then insert to the SD socket according to the arrow Insert SIM card Insert SD card to this socket...
  • Page 66 Assembly the Battery cover to handset Using your hand to take battery cover, and then assemble to front cover assembly and let the hooks of front cover lock the battery cover locating hook reference Figure 3-27. Battery cover...
  • Page 67: Troubleshooting

    CHAPTER 4 Troubleshooting...
  • Page 68: Troubleshooting

    Troubleshooting Introduction This chapter contains all common problems troubleshooting General Information The following procedures are a guide for troubleshooting. The step by step procedures are designed to be performed as described. Table 4-1. Common Problem Symptoms No power on No Display LCD Picture Failure Touchscreen Failure Internal Speaker Failure...
  • Page 69: No Power On Issues

    No Power On Issues If the phone does not power on, perform the following, one at a time, to correct the problem, do not replace a non-defective FRU. Figure 4-1 No Power On...
  • Page 70: No Display Issues

    No Display Issues If the display fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-2 No Display Issues...
  • Page 71: Lcd Picture Failure

    LCD Picture Failure If the LCD picture fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-3 LCD Picture Failure...
  • Page 72: Touchscreen Failure

    Touchscreen Failure If the touchscreen fails to respond, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-4 Touchscreen Failure...
  • Page 73: Internal Speaker Failure

    Internal Speaker Failure If internal speakers fail, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-5 Internal Speaker Failure...
  • Page 74: Internal Microphone Failure

    Internal Microphone Failure If internal microphones fail, perform the following, one at a time. Figure 4-6 Internal Microphone Failure...
  • Page 75: Usb Failure

    USB Failure If the USB fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-7 USB Failure...
  • Page 76: Front Camera Failure

    Front Camera Failure If the front camera fails , please Replace main board directly. Rear Camera Failure If the rear camera fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-8 Rear Camera Failure...
  • Page 77: Device Vibration Failure

    Device Vibration Failure If the vibrating alarm fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-9 Device Vibration Failure...
  • Page 78: Sd Card Reader Failure

    SD Card Reader Failure If the SD card reader fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-10 SD Card Reader Failure...
  • Page 79: Sim Card Detect Failure

    SIM card detect Failure If the SIM card detect fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-11 SIM card detect Failure...
  • Page 80: Earphone Failure

    Earphone Failure If the Earphone fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-12 Earphone Failure...
  • Page 81: Wireless And Bluetooth Function Test Failure

    Wireless and Bluetooth Function Test Failure If the wireless function fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-13 Wireless Function Failure...
  • Page 82: Gps Function Failure

    GPS Function Failure If the GPS function test fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-14. GPS Function Failure...
  • Page 83: Other Functions Failure

    Other Functions Failure 1. Check if the Apps and Android operating system are functioning correctly. 2. Check if external modules are functioning correctly. 3. Check component connection to the mainboard. 4. Change mainboard to check if current one is defective.
  • Page 84: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, perform the following: 1.
  • Page 85: Undetermined Problems

    1. Remove power from the device. 2. Visually check the components for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices MicroSD Card Battery pack 4. Apply power to the device.
  • Page 86: Switch And Connector Locations

    CHAPTER 5 Switch and Connector Locations...
  • Page 87: Mainboard Layout

    Switch and Connector Locations Mainboard Layout Top View Figure 5-1. Mainboard--Top Table 5-1. Mainboard --Top No. Code Component J901 SIM card connector J1002 Battery connector J1501 Link FPC connector J902 Micro SD connector J1103 LCD connector J1104 TP connector J2001 RF cable connector MIC800 Sub Microphone...
  • Page 88: Bottom View

    Bottom View Figure 5-2. Mainboard--Bottom Table 5-2. Mainboard –Bottom Code Component SW1403 Volume up button SW1404 Volume down button J1000 USB and charger connector J1200 Rear camera connector J1305 P-sensor board connector SW1402 Power key...
  • Page 89: Fru List

    CHAPTER 6 FRU List...
  • Page 90: Fru (field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 91: E600 Exploded Diagrams

    E600 Exploded Diagrams Main assembly Figure 6-1. Main Assembly Exploded Diagram Table 6-1. Main Assembly Exploded Diagram Part Name Q‘ty touch panel front cover assy Receiver P-sensor PCB camera main PCB Sub PCB coxal cable link FPC battery rear cover assy...
  • Page 92: Fru List

    FRU List CATEGORY Description ACER PART NO. CABLE DATA CABLE HC.70211.030 Adapter(EU) ACCESSORY KP.0050M.002 Adapter(UK) ACCESSORY KP.0050M.003 ACCESSORY EARPHONE HC.00111.006 CASE/COVER/B RACKET BATTERY COVER 60.HFKHA.001 ASSEMBLY MISCELLANEOU Device Label 47.HFKHA.001 MISCELLANEOU SEAL LABEL 47.HFKHA.002 MAINBOARD MB-ASSY HB.70511.03H BOARD SUB-BOARD 55.HFKHA.001...
  • Page 93 P-SENSOR BOARD BOARD 55.HFKHA.002 ASSY LCD MODULE - LCD MODULE 6M.HFKHA.001 BLACK SCREW SCREW 86.HFKHA.001 CABLE RF CABLE 50.HFKHA.001 CABLE Link FPC 50.HFKHA.002 CAMERA CAMERA MODULE KR.08M0P.001 Battery TWS 1CELL Polymer 1S1P LGC 1 BATTERY KT.0010S.012 cell 2500mAH Main COMMON CASE/COVER/B RACKET RECEIVER...
  • Page 94 CASE/COVER/B RACKET REAR COVER 60.HFKHA.003 ASSEMBLY MISCELLANEOU RAPID KEY 47.HFKHA.003 ADHESIVE MISCELLANEOU SUB BOARD 47.HFKHA.004 ADHESIVE MISCELLANEOU BATTERY ADHESIVE 47.HFKHA.005 MISCELLANEOU WATERPROOF LABEL 47.HFKHA.006...

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