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PROBLEM
The cleaner won't
turn on
The suction is
decreasing and the
cleaner is not picking
up dirt
Cleaner is over
heating
Dust is coming out of
the vacuum cleaner
The air coming out of
the vacuum cleaner
smells
Battery is running out
faster than standard
run time
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
PROBLEM SOLVING
POSSIBLE PROBLEM
The cleaner hasn't had
enough charge
Charging cable is
damaged
The power button has
not been pressed
Dust container
Filters are dirty
Handheld/head
blockages
Filters are dirty
Dust container fitting
Filters are dirty
Filters are not dry
The battery is worn
We're here should you need us.
Or visit us at www.productcare.co.uk
POSSIBLE SOLUTION
Make sure you have plugged in the cleaner to charge for 5
hours. The light will flash when charging.
Make sure there is no signs of damage to the charging
cable. If there is damage, do not use. Contact Customer
Services.
Make sure you have turned on the power using the switch
on the main unit.
Check if the dust container is full, if so, empty it.
Clean the filters. After around 6 months of regular use the
filters may need replacing. Contact Customer Services
using the details at the bottom of this page.
Check that there are no blockages in the handheld suction
inlet or floor head or tubes. If so, clear these blockages.
Check that the filters are not blocked, if so, clean them
following the instructions in this booklet.
The dust container has not been fitted correctly. Refit the
container following the instructions in this booklet.
Clean the filters and dust container.
Ensure the filters have been left to dry for 24 hours before
refitting back into the vacuum cleaner and using.
Replace Battery. Contact Customer Services using the
details at the bottom of this page.
17
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