Samsung SM-N960W User Manual
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USER MANUAL
SM-N960W
English (CA). 08/2018. Rev.1.0
www.samsung.com

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Table of Contents
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Summary of Contents for Samsung SM-N960W

  • Page 1 USER MANUAL SM-N960W English (CA). 08/2018. Rev.1.0 www.samsung.com...
  • Page 2: Table Of Contents

    SIM or USIM card (nano-SIM card) 160 Edge screen Memory card (microSD card) 165 Multi window Turning the device on and off 171 Samsung Pay Initial setup 174 Samsung Gear Samsung account 175 Samsung Members Transferring data from your previous...
  • Page 3 Table of Contents Settings 270 Cloud and accounts 271 Samsung Cloud 219 Introduction 273 Smart Switch 219 Connections 276 Google 220 Wi-Fi 277 Accessibility 223 Bluetooth 277 General management 225 Data saver 278 Software update 226 NFC and payment 279 User manual...
  • Page 4: Basics

    Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in. • Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung.
  • Page 5 • Modifying the device’s operating system or installing softwares from unofficial sources may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung licence agreement and will void your warranty. • Depending on the region, you can view the regulatory information on the device.
  • Page 6: Device Overheating Situations And Solutions

    • If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.
  • Page 7 Basics When the device heats up during use When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while. The following are examples of situations in which the device may overheat.
  • Page 8 • Decrease the screen brightness. • If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre. Device limitations when the device overheats When the device heats up, the features and performance may be limited or the device may turn off to cool down.
  • Page 9 Basics Precautions for operating environment Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire. • Do not store your device in very cold or very hot temperatures. •...
  • Page 10: Device Layout And Functions

    • Appearances and specifications are subject to change without prior notice. • You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase. • Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.
  • Page 11 Basics Device layout Proximity/Light sensor Speaker Front camera Iris recognition LED LED indicator Iris recognition camera Volume key Power key Bixby key Edge screen Edge screen Touchscreen S Pen Multipurpose jack (USB Type-C)
  • Page 12 Basics Rear camera (Dual) Flash Microphone SIM card / Memory card tray GPS antenna Heart rate sensor Fingerprint recognition sensor NFC antenna / MST antenna / Wireless charging coil Main antenna Speaker Earphone jack Microphone • When using the speakers, such as when playing media files or using speakerphone, do not place the device close to your ears.
  • Page 13 – If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection • Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.
  • Page 14 Basics Soft buttons Show and hide Back button button Recents button Home button When you turn on the device, the soft buttons will appear at the bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back button by default. Refer to Navigation bar (soft buttons) for more information.
  • Page 15 Basics Name Functions • Use the S Pen to write, draw, or perform touch actions on the screen. S Pen nib • Hover the S Pen over items on the screen to access additional S Pen features, such as the Air view feature. •...
  • Page 16 Basics Charging the S Pen The S Pen must be charged before you can control apps remotely by using the S Pen button. When you insert the S Pen into the slot, charging will start. • If the back of your device comes into contact with a magnet, the device may not recognize the S Pen and it will fail to charge the S Pen.
  • Page 17 • If water enters the S Pen slot, gently shake the device to remove the water from the slot before using it. • For more information about the S Pen, visit the Samsung website. • If the S Pen is not working properly, take it to a Samsung Service Centre.
  • Page 18: Battery

    Charge the battery before using it for the first time or when it has been unused for extended periods. Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.
  • Page 19 Basics Plug the USB power adapter into an electric socket. After fully charging, disconnect the charger from the device. Then, unplug the charger from the electric socket. Charging other devices Use the USB connector (USB Type-C) to charge another mobile device with your device’s battery.
  • Page 20 Basics Reducing the battery consumption Your device provides various options that help you conserve battery power. • Optimize the device using the device maintenance feature. • When you are not using the device, turn off the screen by pressing the Power key. •...
  • Page 21 • If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device. • If the device is not charging properly, take the device and the charger to a Samsung Service Centre.
  • Page 22 Basics Wireless charging The device has a built-in wireless charging coil. You can charge the battery using a wireless charger (sold separately). Fast wireless charging You can charge your device faster using the fast wireless charging feature. To use this feature, you must use a charger and components that support the fast wireless charging feature.
  • Page 23: Sim Or Usim Card (Nano-Sim Card)

    Insert the SIM or USIM card provided by the mobile telephone service provider. Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.
  • Page 24 Basics...
  • Page 25 Basics Insert the ejection pin into the hole on the tray to loosen the tray. Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. Pull out the tray gently from the tray slot. P lace the SIM or USIM card on the tray 1 with the gold-coloured contacts facing downwards.
  • Page 26 Basics Correct card installation Nano-SIM card microSD card Use only a nano-SIM card. Removing the SIM or USIM card Insert the ejection pin into the hole on the tray to loosen the tray. Pull out the tray gently from the tray slot. Remove the SIM or USIM card.
  • Page 27: Memory Card (Microsd Card)

    To view your device’s maximum memory card capacity, refer to the Samsung website. • Some memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it.
  • Page 28 Basics Insert the ejection pin into the hole on the tray to loosen the tray. Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. Pull out the tray gently from the tray slot. When you remove the tray from the device, the mobile data connection will be disabled.
  • Page 29 Basics Place a memory card on the tray 2 with the gold-coloured contacts facing downwards. Tray 1 Tray 2 Gently press the memory card into the tray to secure it. If the card is not fixed firmly into the tray, the memory card may fall out of the tray. Insert the tray back into the tray slot.
  • Page 30 Doing so can cause data to be corrupted or lost or cause damage to the external storage or device. Samsung is not responsible for losses, including loss of data, resulting from the misuse of external storage devices.
  • Page 31: Turning The Device On And Off

    Basics Turning the device on and off Press and hold the Power key for a few seconds to turn on the device. When you turn on your device for the first time or after performing a data reset, follow the on- screen instructions to set up your device.
  • Page 32: Initial Setup

    Basics Emergency mode You can switch the device to emergency mode to reduce battery consumption. Some apps and functions will be restricted. In emergency mode, you can make an emergency call, send your current location information to others, sound an emergency alarm, and more. Activating emergency mode To activate emergency mode, press and hold the Power key, and then tap Emergency mode.
  • Page 33 Basics Select your preferred device language and select Select a language. Select a Wi-Fi network and connect to it. If you do not connect to a Wi-Fi network, you may not be able to set up some device features during the initial setup. Follow the on-screen instructions to proceed the initial setup.
  • Page 34 Basics Sign in to your Samsung account. You can enjoy Samsung services and keep your data up to date and secure across all of your devices. Refer to Samsung account for more information. Get your content from Samsung Cloud or a previous device. Refer to...
  • Page 35: Samsung Account

    Samsung account Introduction Your Samsung account is an integrated account service that allows you to use a variety of Samsung services provided by mobile devices, TVs, and the Samsung website. Once your Samsung account has been registered, you can keep your data up to date and secure across your Samsung devices with Samsung Cloud, track and control your lost or stolen device, see tips and tricks from Samsung Members, and more.
  • Page 36 If you forget your account information, tap Find ID or Reset password. You can find your account information when you enter the required information. If you want to verify your Samsung account password via your biometric data, such as fingerprints or irises, tap Verify identity with biometrics instead of password using Samsung Pass.
  • Page 37: Transferring Data From Your Previous Device

    Basics Transferring data from your previous device You can restore your data, such as images, contacts, messages, and apps from Samsung Cloud. You can also copy them from your previous device via Smart Switch. • This feature may not be supported on some devices or computers.
  • Page 38 Restoring data from Samsung Cloud You can restore data you backed up from your previous device to Samsung Cloud. During the initial setup, when the data restoration screen appears, tap From Samsung Cloud → NEXT.
  • Page 39: Understanding The Screen

    Basics Understanding the screen Controlling the touchscreen • Do not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction. • To avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips.
  • Page 40 Basics Tapping and holding Tap and hold the screen for approximately 2 seconds. Dragging Tap and hold an item and drag it to the target position. Double-tapping Double-tap the screen.
  • Page 41 Basics Swiping Swipe upwards, downwards, to the left, or to the right. Spreading and pinching Spread two fingers apart or pinch on the screen.
  • Page 42 Basics Navigation bar (soft buttons) When you turn on the device, the soft buttons will appear on the navigation bar at the bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back button by default. The functions of the buttons can change according to the app currently being used or usage environment.
  • Page 43 Basics Turning on the screen using the Home button Hard press the Home button or the Home button area to turn on the screen. On the Always On Display, you can also turn on the screen by double-tapping the Home button.
  • Page 44 Basics Home screen and Apps screen The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more. The Apps screen displays icons for all apps, including newly installed apps. The screen may appear differently depending on the region or service provider.
  • Page 45 Basics Switching between Home and Apps screens On the Home screen, swipe upwards or downwards to open the Apps screen. To return to the Home screen, swipe upwards or downwards on the Apps screen. Alternatively, tap the Home button or the Back button. Home screen Apps screen If you add the Apps button on the Home screen, you can open the Apps screen by tapping...
  • Page 46 Basics Display the screen in landscape mode On the Home screen, tap and hold an empty area, tap Home screen settings, and then tap the Portrait mode only switch to deactivate it. Rotate the device until it is horizontal to view the screen in landscape mode. Moving items Tap and hold an item, and then drag it to a new location.
  • Page 47 Basics Creating folders Create folders and gather similar apps to quickly access and launch apps. On the Home screen or the Apps screen, tap and hold an app, and then drag it over another app. Drop the app when a folder frame appears around the apps. A new folder containing the selected apps will be created.
  • Page 48 Basics Editing the Home screen On the Home screen, tap and hold an empty area, or pinch your fingers together to access the editing options. You can set the wallpaper, add widgets, and more. You can also add, delete, or rearrange Home screen panels. •...
  • Page 49 Basics Displaying all apps on the Home screen Without using a separate Apps screen, you can set the device to display all apps on the Home screen. On the Home screen, tap and hold an empty area, and then tap Home screen settings →...
  • Page 50 Basics Icon Meaning Mute mode activated Vibration mode activated Flight mode activated Error occurred or caution required Battery charging Battery power level...
  • Page 51 Basics Lock screen Pressing the Power key turns off the screen and locks it. Also, the screen turns off and automatically locks if the device is not used for a specified period. To unlock the screen, swipe in any direction when the screen turns on. If the screen is off, press the Power key or hard press the Home button or the Home button area to turn on the screen.
  • Page 52 Basics Changing the screen lock method To change the screen lock method, launch the Settings app, tap Lock screen → Screen lock type, and then select a method. When you set a pattern, PIN, password, face, iris, or fingerprint for the screen lock method, you can protect your personal information by preventing others from accessing your device.
  • Page 53 Basics Screen capture Capture a screenshot while using the device and write on, draw on, crop, or share the captured screen. You can capture the current screen and scrollable area. Capturing a screenshot Use the following methods to capture a screenshot. Captured screenshots will be saved in Gallery.
  • Page 54: Notification Panel

    Basics Notification panel When you receive new notifications, such as messages or missed calls, indicator icons appear on the status bar. To see more information about the icons, open the notification panel and view the details. To open the notification panel, drag the status bar downwards. To close the notification panel, swipe upwards on the screen.
  • Page 55 Basics Using quick setting buttons Tap quick setting buttons to activate certain features. Swipe downwards on the notification panel to view more buttons. To change feature settings, tap the text under each button. To view more detailed settings, tap and hold a button. To rearrange buttons, tap →...
  • Page 56: Entering Text

    Basics Entering text Keyboard layout A keyboard appears automatically when you enter text to send messages, create notes, and more. • When the keyboard is opened for the first time, the keyboard setup screen will appear. Set the input language, keyboard type, and keyboard settings and then tap START.
  • Page 57 Basics Changing the keyboard to change the keyboard. → Languages and types, select a language, and then To change the keyboard type, tap select the keyboard type you want. • If the keyboard button ( ) does not appear on the navigation bar, launch the Settings app, tap General management →...
  • Page 58 Basics → • : Switch to handwriting mode. Switch to the standard keyboard. View information about editing handwriting. You can quickly switch to handwriting mode by hovering the S Pen over the text field and tapping . If this feature is not activated, launch the Settings app, tap Advanced features →...
  • Page 59 Basics Dictionary Look up definitions for words while using certain features, such as when browsing webpages. Tap and hold over a word that you want to look up. If the word you want to look up is not selected, drag to select the desired text.
  • Page 60: Installing Or Uninstalling Apps

    Apps and features Installing or uninstalling apps Galaxy Apps Purchase and download apps. You can download apps that are specialized for Samsung Galaxy devices. Open the Samsung folder and launch the Galaxy Apps app. This app may not be available depending on the region or service provider.
  • Page 61 Apps and features Managing apps Uninstalling or disabling apps Tap and hold an app and select an option. • Disable: Disable selected default apps that cannot be uninstalled from the device. • Uninstall: Uninstall downloaded apps. Enabling apps Launch the Settings app, tap Apps → →...
  • Page 62: Pen Features

    Apps and features S Pen features S Pen remote Control apps remotely by using the S Pen connected to your device via Bluetooth Low Energy (BLE). You can quickly launch apps, such as the camera or gallery app, by pressing and holding the S Pen button.
  • Page 63 Apps and features Taking photos with the S Pen Even though you take photos with your device placing for a distance, you can easily take photos by pressing the S Pen button without setting a timer. Launch the Camera app. Press the S Pen button once to take a photo, and press it twice to switch which camera is being used.
  • Page 64 When the S Pen is connected, the S Pen icon ( ) on the status bar will disappear. • You can only connect Samsung-approved S Pens that support Bluetooth Low Energy (BLE). • Do not detach the S Pen from the device when it is being connected. Doing so will interrupt the process.
  • Page 65 Apps and features Resetting your S Pen If the S Pen has connection problems or the S Pen disconnects often, reset the S Pen and connect it again. Insert the S Pen into the slot. Then, open the S Pen remote setting screen and tap → Reset S Pen.
  • Page 66 Activate various S Pen features from the Air command panel. The shortcuts that do not appear on the panel by default can be added by using the Add shortcuts feature. • Create note: Create notes easily in a pop-up window without launching the Samsung Notes app. Refer to Create note for more information.
  • Page 67 S Pen over the Air command icon. Create note Create notes easily in a pop-up window without launching the Samsung Notes app. Open the Air command panel and tap Create note. Alternatively, double-tap the screen while pressing and holding the S Pen button.
  • Page 68 Apps and features Smart select Use the S Pen to select an area and perform actions, such as sharing or saving. You can also select an area from a video and capture it as a GIF animation. When there is content you want to capture, such as a part of an image, open the Air command panel and tap Smart select.
  • Page 69 Apps and features Capturing an area from a video While playing a video, select an area and capture it as a GIF animation. When there is content you want to capture during video playback, open the Air command panel and tap Smart select. On the toolbar, tap Animation.
  • Page 70 Apps and features Screen write Capture screenshots to write or draw on them or crop an area from the captured image. It is not possible to capture a screenshot while using some apps. When there is content you want to capture, open the Air command panel and tap Screen write.
  • Page 71 When you want to send an animated message while composing a message, open the → Air command panel and tap Live message. Alternatively, tap on the Samsung keyboard. The live message window will appear. Customize pen settings and background image.
  • Page 72 Apps and features Write or draw on the live message window. Progress bar Open your live messages list. Change the file format. Customize pen settings. Preview. Customize Start over. background settings. Undo When you are finished, tap DONE and send the message. The live message will be saved in Gallery as an animated GIF file or a video and it will be attached to the current message.
  • Page 73 Apps and features Translate Hover the S Pen over the text you want to translate. The units included in the text will also be converted. • To use this feature, your device must be connected to a Wi-Fi or mobile network. •...
  • Page 74 Apps and features Bixby Vision When you hover the S Pen over the content, the content is recognized and available search icons will appear. Use the features to search for similar images, detect and translate text, and more. Refer to Bixby Vision for more information.
  • Page 75 Apps and features Magnify Hover the S Pen over an area of the screen to enlarge it. Open the Air command panel, tap Magnify, and hover the S Pen over the area you want to enlarge. Change the magnification ratio. Close the magnifier.
  • Page 76 Apps and features Glance Reduce an app to a thumbnail and hover the S Pen over the thumbnail to open the app in full screen view. For example, launch a map app, open the Air command panel, and then tap Glance. The app will be reduced to a thumbnail at the bottom of the screen.
  • Page 77 Apps and features Colouring You can colour images provided by PENUP. Using the various colours, create your own artwork. Open the Air command panel, tap Colouring, select an image, and then start colouring the image. When you are finished, save the image to Gallery or post it to PENUP.
  • Page 78 Apps and features Air view Hover the S Pen over an item on the screen to preview content or view information in a pop- up window. In some apps, Action buttons will be displayed on the preview window. Action buttons If this feature is not activated, launch the Settings app, tap Advanced features →...
  • Page 79 Apps and features Screen off memo You can quickly create memos by writing on the screen without turning on it. You can also pin or edit a memo on the Always On Display. • If this feature is not activated, launch the Settings app, tap Advanced features → S Pen, and then tap the Screen off memo switch to activate it.
  • Page 80 When you pin a screen off memo, you can view the memo on the Always On Display. To edit the pinned memo, double-tap the memo. If you pin the edited memo on the Always On Display again, the original memo will be saved to Samsung Notes → →...
  • Page 81 Apps and features Unlocking the screen using the S Pen If the screen is locked while the S Pen is connected, you can unlock the screen by pressing the S Pen button. • The Unlock with S Pen remote feature is available only when the screen lock method is set.
  • Page 82: Bixby

    When you launch Bixby for the first time, the Bixby intro page will appear. You must select the language to use with Bixby, register and sign in to your Samsung account according to the on-screen instructions, and then agree to the terms and conditions.
  • Page 83 Apps and features Select the language to use with Bixby. Tap Sign in to Samsung account and follow the on-screen instructions to sign in to your Samsung account. If you are already signed in, your account information will appear on the screen.
  • Page 84 Apps and features Using Bixby When you say what you want to Bixby, Bixby will launch corresponding functions or show the information you requested. While pressing and holding the Bixby key, say what you want to Bixby, and then release your finger from the key when you are finished speaking.
  • Page 85 Apps and features If Bixby asks you a question during a conversation, while pressing and holding the Bixby key, answer Bixby. Or, tap and answer Bixby. If you are using headphones or Bluetooth audio, or start a conversation by saying “Hi, Bixby”, you can continue the conversation without tapping the icon.
  • Page 86 Apps and features Bixby usages Launching apps or services You can launch features quickly via Bixby. You can also use various convenient services, such as ordering coffee or searching for nearby restaurants or hotels and making a reservation. For example, while pressing and holding the Bixby key, say “Call mom”, and then release your finger from the Bixby key.
  • Page 87 Apps and features Additional Bixby functions Waking up Bixby while using the speaker You can wake up Bixby by saying “Hi, Bixby” even when the speaker plays alarms, ringtone, or media. Press the Bixby key, tap → Settings → Voice wake-up, and then tap the Use when phone speaker playing switch to activate it.
  • Page 88 Apps and features Using quick commands You can add quick commands so that you can give commands more quickly and easily. You can also give multiple commands together by adding them to a quick command. → Quick commands → ADD. Press the Bixby key and tap Tap Quick command word or phrase and enter a quick command name.
  • Page 89 Apps and features Using earphones or a Bluetooth headset Connect earphones or a Bluetooth headset to the device when your voice is not heard clearly via the built-in microphone due to noisy environments. Press and hold the Call button on earphones or a Bluetooth headset to launch Bixby and say your request to the microphone.
  • Page 90 Apps and features Customizing the Bixby settings Press the Bixby key and tap → Settings. • Language and voice style: Set the language to communicate with Bixby and set the style of voice feedback. The selected language is applied only when you talk with Bixby. Bixby is only available in some languages, and certain features may not be available depending on your region.
  • Page 91: Bixby Vision

    • To use this feature, the device must be connected to a Wi-Fi or mobile network. • To use this feature, you must register and sign in to your Samsung account. • The available features and search results may vary depending on the region or service provider.
  • Page 92 Apps and features Launching Bixby Vision Launch Bixby Vision using one of these methods. • In the Camera app, select the AUTO mode and tap • In the Gallery app, select an image and tap • In the Internet app, tap and hold an image and tap Bixby Vision. •...
  • Page 93 Apps and features Searching for similar images Search for images similar to the recognized object online. You can view various images with properties similar to the object, such as colour or shape. For example, if you want to know the title of a photo or image, use the Bixby Vision features.
  • Page 94 Apps and features Searching for wine information Detect the information from a wine label and search for information on the wine. For example, if you find your favourite wine or want to know more about a wine, use the Bixby Vision features. When you have a desired image or object, launch Bixby Vision.
  • Page 95: Bixby Home

    • To view more content, connect to a Wi-Fi or mobile network. • To fully use this feature, you must register and sign in to your Samsung account. Opening Bixby Home On the Home screen, swipe to the right.
  • Page 96 Customizing the Bixby Home settings On the Bixby Home screen, tap → Settings. • Samsung account: View your Samsung account information. • Cards: Select apps to show as cards on the Bixby Home screen. • Notifications: Set to receive notifications about Bixby Home cards.
  • Page 97: Reminder

    • To receive more accurate notifications, connect to a Wi-Fi or mobile network. • To fully use this feature, you must register and sign in to your Samsung account. • To use location reminders, the GPS feature must be activated.
  • Page 98 Apps and features Tap START. If the Add Reminder on Home screen option is ticked, you can launch the Reminder app ( ) from the Home screen. Creating reminders Create reminders with various methods. Reminder will alert you if you create a reminder with a specified time or location setting.
  • Page 99 Apps and features Creating reminders with Bixby Press and hold the Bixby key and say “Remind me to water the flowers when I get home”. Bixby will save what you said as a reminder. Checking reminder notifications At the preset time or location, a notification pop-up window will appear. Tap COMPLETE or SNOOZE.
  • Page 100 Apps and features Editing reminder details Add or edit reminder details, such as frequency, date and time, or location. On the reminders list, select a reminder to edit and tap EDIT. Alternatively, drag the reminder to the right and tap Edit. Edit the conditions and tap SAVE.
  • Page 101: Phone

    Apps and features Phone Introduction Make or answer voice calls. Making calls Launch the Phone app and enter a phone number. If the keypad does not appear on the screen, tap to open the keypad. to make a voice call. Access additional options.
  • Page 102 Apps and features Making calls from call logs or contacts list Tap RECENTS or CONTACTS, and then swipe to the right on a contact or a phone number to make a call. If this feature is deactivated, launch the Settings app, tap Advanced features, and then tap the Swipe to call or send messages switch to activate it.
  • Page 103 Apps and features Receiving calls Answering a call When a call comes in, drag outside the large circle. Rejecting a call When a call comes in, drag outside the large circle. To send a message when rejecting an incoming call, drag the SEND MESSAGE bar upwards. You can send a text message or a sticker to reject a call.
  • Page 104 Apps and features Options during calls If the area around the rear camera and the fingerprint recognition sensor is covered, unwanted noises may incur during a call. Remove accessories, such as a screen protector or stickers, around the rear camera area. During a voice call The following actions are available: •...
  • Page 105 Apps and features Adding a phone number to Contact Adding a phone number to Contacts from the keypad Launch the Phone app. Enter the number. If the keypad does not appear on the screen, tap to open the keypad. Tap CREATE CONTACT to create a new contact, or tap UPDATE EXISTING to add the number to an existing contact.
  • Page 106: Contacts

    Apps and features Contacts Introduction Create new contacts or manage contacts on the device. Adding contacts Creating a new contact Launch the Contacts app, tap , and then select a storage location. Enter contact information. Select a storage location. Add an image. Enter contact information.
  • Page 107 Launch the Settings app, tap Cloud and accounts → Accounts and select the account to sync with. Tap Sync account and tap the Sync Contacts switch to activate it. For the Samsung account, tap → Sync settings and tap the Contacts switch to activate Searching for contacts Launch the Contacts app.
  • Page 108 Apps and features Tap the contact’s image, or tap the contact’s name → Details. Then take one of the following actions: • : Add to favourite contacts. • : Make a voice call. • : Compose a message. • : Compose an email. Sharing contacts You can share contacts with others by using various sharing options.
  • Page 109 Apps and features Creating groups You can add groups, such as family or friends, and manage contacts by group. Launch the Contacts app and tap Groups → CREATE. Enter a group name. To set a group ringtone, tap Group ringtone and select a ringtone. Tap Add member, select contacts to add to the group, and then tap DONE.
  • Page 110: Messages

    Apps and features Messages Introduction Send and view messages by conversation. Sending messages You may incur additional charges for sending messages when you are roaming. Launch the Messages app and tap Add recipients and tap START. Enter a message. To record and send a voice message, tap and hold , say your message, and then release your finger.
  • Page 111 You can send My Emoji stickers that look like you via messages. While composing a message, tap on the Samsung keyboard and tap the My Emoji icon. My Emoji stickers will appear. Select the sticker that you want to share.
  • Page 112 Apps and features Viewing messages Messages are grouped into message threads by contact. You may incur additional charges for receiving messages when you are roaming. Launch the Messages app and tap CONVERSATIONS. On the messages list, select a contact. View your conversation. To reply to the message, tap Enter message, enter a message, and then tap To adjust the font size, spread two fingers apart or pinch on the screen.
  • Page 113 Apps and features Setting the message notification You can change notification sound, display options, and more. Launch the Messages app, tap → Settings → Notifications, and then tap the switch to activate it. Change the notification settings. Setting a message reminder You can set an alert at an interval to let you know that you have unchecked notifications.
  • Page 114: Internet

    Browse the Internet to search for information and bookmark your favourite webpages to access them conveniently. Browsing webpages Open the Samsung folder and launch the Internet app. Tap the address field. Enter the web address or a keyword, and then tap Go.
  • Page 115 Apps and features Using secret mode In secret mode, you can separately manage open tabs, bookmarks, and saved pages. You can lock secret mode using a password and your fingerprint or irises. Activating secret mode In the toolbar at the bottom of the screen, tap Tabs → TURN ON SECRET MODE. If you are using this feature for the first time, set whether to use a password for secret mode.
  • Page 116: Email

    Setting up email accounts Set up an email account when opening Email for the first time. Open the Samsung folder and launch the Email app. Enter the email address and password, and then tap SIGN IN. To manually register an email account, tap MANUAL SETUP.
  • Page 117: Camera

    Apps and features Camera Introduction Take photos and record videos using various modes and settings. Camera etiquette • Do not take photos or record videos of other people without their permission. • Do not take photos or record videos where legally prohibited. •...
  • Page 118 Apps and features Basic shooting Taking photos or recording videos Tap the image on the preview screen where the camera should focus. to take a photo or tap to record a video. 2x optical zoom Shooting modes Switch between the front and rear cameras.
  • Page 119 Apps and features • The preview screen may vary depending on the shooting mode and which camera is being used. • The camera automatically shuts off when unused. • Make sure that the lens is not damaged or contaminated. Otherwise, the device may not work properly in some modes that require high resolutions.
  • Page 120 Apps and features Editing the shooting modes list You can edit the shooting modes list on the preview screen. → Edit camera modes → Rear camera or Front camera. On the preview screen, tap Alternatively, tap and hold the shooting modes list on the preview screen. Tick modes to use.
  • Page 121 Apps and features Adding another camera button Add another camera button to the location you want on the screen to capture photos more conveniently. Drag to the preview screen. If another camera button is not added, tap on the preview screen and tap the Floating Camera button switch to activate it.
  • Page 122 Apps and features Using the focus and exposure features Locking the focus (AF) and exposure (AE) You can lock the focus or exposure on a selected area to prevent the camera from automatically adjusting based on changes to the subjects or light sources. Tap and hold the area to focus, the AF/AE frame will appear on the area and the focus and exposure setting will be locked.
  • Page 123 Apps and features Intelligent camera Scene optimizer Your device will adjust the colour settings automatically after recognizing a subject or scene, such as people, food, or night scene. When the camera recognizes the subject or scene, an icon will appear on the screen and the optimized colour will be applied.
  • Page 124 Apps and features SUPER SLOW-MO Super slow motion is a feature that records a quickly passing moment slowly so that you can appreciate it later. After the video is recorded, background music will be added automatically. How to record in super slow motion You can record super slow motion videos in the Single-take and Multi-take modes.
  • Page 125 Apps and features • Use this feature in a place that has sufficient light. When recording a video indoors with insufficient or poor lighting, some of the following situations may occur: – The screen may appear dark due to the small amount of light. –...
  • Page 126 Apps and features The device will capture the moment in super slow motion and save it as a short video. Auto single-shot Manual single-shot Recording super slow motion videos in multi-take mode While recording a video, you can capture the moments that the subject is moving in super slow motion.
  • Page 127 Apps and features to start recording a video. You can use super slow motion up to 20 times in a single video. to stop recording the video. Stop recording a video. Number of times super slow motion was used Capture in super slow motion.
  • Page 128 Apps and features Playing super slow motion videos Select a super slow motion video and tap Random background music will automatically accompany the video during playback. To capture an image while playing a video, tap Editing super slow motion videos On the playback screen, you can edit the video and save it as a different file or share it.
  • Page 129 Apps and features Sharing super slow motion clips Select a super slow motion video and drag upwards on the video preview screen. Short clips with different effects will appear. Select a clip you want and tap SHARE. Select a file format and a sharing method. •...
  • Page 130 Apps and features LIVE FOCUS The dual camera allows you to take shallow focus photos where the background is blurred and the subject stands out clearly. Moreover, the Dual capture feature allows you to take a close-up photo zoomed in on the subject and a wide angle photo with a broader background, all in one shot.
  • Page 131 Apps and features When Live focus ready. appears on the preview screen, tap to take a photo. LIVE FOCUS Background blur adjustment bar Beauty effect Dual capture...
  • Page 132 Apps and features Editing the background of the Live Focus photos You can also edit the background blur level of a photo taken with the Live focus feature. When the background lighting appears in blurred points, you can change the shape of the background blur.
  • Page 133 Apps and features Taking the hidden background with the Dual capture feature With one shot, you can capture both a close-up photo and a wide angle photo with a broader background. You can view the background scenery which was hidden on the preview screen. On the shooting modes list, tap LIVE FOCUS.
  • Page 134 Apps and features Creating My Emoji Make a My Emoji that looks like you. My Emoji stickers with various expressions will be automatically generated. On the shooting modes list, tap AR EMOJI → Create My Emoji. Align your face on the screen and tap to take a photo.
  • Page 135 Apps and features Deleting My Emoji Tap and hold the My Emoji that you want to delete and tap Taking fun photos with AR Emoji Create a fun photo or video using an AR Emoji that mimics your expressions. On the shooting modes list, tap AR EMOJI. Select an AR Emoji you want.
  • Page 136 Tap Random repeatedly until the sticker you want appears. Enjoying My Emoji stickers while chatting You can use My Emoji stickers during a conversation via messages or on a social network. On the Samsung keyboard, tap Tap the My Emoji icon. Select one of the My Emoji stickers.
  • Page 137 Apps and features Using shooting modes To change the shooting mode, drag the shooting modes list to the left or right, or swipe to the left or right on the preview screen. Select a shooting mode you want. Auto mode Auto mode allows the camera to evaluate the surroundings and determine the ideal mode for the photo.
  • Page 138 Apps and features • : Change the focus mode. Drag the adjustment bar towards to manually adjust the focus. To switch to auto focus mode, tap MANUAL. • : Select an appropriate white balance, so images have a true-to-life colour range. You can set the colour temperature.
  • Page 139 Apps and features Taking a motion panorama You can take and view a panorama with motion. When taking motion panoramas, sound will not be recorded. On the panorama preview screen, make sure the motion feature is activated ( ) and take a motion panorama.
  • Page 140 Apps and features Food mode Take photos of food with more vibrant colours. You must first add this mode to the shooting modes list before you can use it. On the → Edit camera modes → Rear camera, and then tick Food. preview screen, tap On the shooting modes list, tap FOOD.
  • Page 141 Apps and features Slow motion mode Record a video for viewing it in slow motion. You can specify sections of your videos to be played in slow motion. You must first add this mode to the shooting modes list before you can use it. On →...
  • Page 142 Apps and features Selfie mode Take self-portraits with the front camera. You can preview various beauty effects on the screen. On the preview screen, swipe upwards or downwards, or tap to switch to the front camera for self-portraits. On the shooting modes list, tap SELFIE. Face the front camera lens.
  • Page 143 Apps and features Face the front camera lens. to take a photo. Alternatively, show your palm to the front camera. After recognizing your palm, a countdown timer will appear. When the time is up, the device will take a photo. Applying beauty effects You can adjust the skin tone before taking self-portraits.
  • Page 144 Apps and features Slowly swivel the device left and then right or vice versa to take a wide self-portrait. The device will take additional photos when the white frame moves to each end of the viewfinder window. • Make sure to keep the white frame inside the viewfinder window. •...
  • Page 145 Apps and features Customizing camera settings Options for current shooting mode On the preview screen, use the following options. The available options may vary depending on the shooting mode and which camera is being used. • : Turn on and off the full preview screen. •...
  • Page 146 Apps and features Camera settings On the preview screen, tap . Some options may not be available depending on the shooting mode. REAR CAMERA • Picture size: Select a resolution for photos. Using a higher resolution will result in higher quality photos, but they will take up more memory.
  • Page 147 Apps and features • Tracking AF: Set the device to track and automatically focus on a selected subject. When you select a subject on the preview screen, the device will focus on the subject even if the subject is moving or you change the camera’s position. •...
  • Page 148 Apps and features • Save pictures as previewed: Invert the image to create a mirror-image of the original scene, when taking photos with the front camera. • Show palm: Set the device to take a photo when the camera recognizes your palm. •...
  • Page 149: Gallery

    • Press Volume key to: Set the device to use the Volume key to control the shutter or zoom in or out. • Reset settings: Reset the camera settings. • Contact us: Ask questions or view frequently asked questions. Refer to Samsung Members for more information. • About Camera: View the Camera app version and legal information.
  • Page 150 Apps and features Viewing images Launch the Gallery app and tap PICTURES. Select an image. Access additional options. Add the image to favourites. Bixby Vision Add a sticker. Draw on the image. Apply a filter or effect. Share the image with others. Modify the image.
  • Page 151 Apps and features Editing the background of Live focus photos You can edit the background blur level of a photo taken with the Live Focus feature. If the background lighting of Live focus photos appears in blurred points, you can change the shape of the background blur.
  • Page 152 Apps and features Viewing videos Launch the Gallery app and tap PICTURES. Select a video to play. Video files show the icon on the preview thumbnail. to play the video. Skip to the Access additional previous video. options. Tap and hold to rewind.
  • Page 153 Apps and features Viewing the details of images and videos You can view file details, such as people, location, and basic information. If there is auto created content, such as a story or a GIF, the content will also be displayed. While viewing an image or on the video preview screen, drag upwards on the screen.
  • Page 154 Apps and features Viewing albums You can view your images and videos sorted by folders or albums. The movies, animated GIFs, or collages that you have created will also be sorted in your folders on the albums list. Launch the Gallery app, tap ALBUMS, and then select an album. Hiding albums You can hide albums.
  • Page 155 TVs, or refrigerators. • To use this feature, your phone number must be verified. • To use this feature, you must register and sign in to your Samsung account. • You may incur additional charges when sharing files via the mobile network.
  • Page 156 Syncing images and videos with Samsung Cloud When you sync your Gallery app with Samsung Cloud, photos and videos you take will also be saved in Samsung Cloud. You can view images and videos saved in Samsung Cloud in your Gallery app and from other devices.
  • Page 157 Apps and features Deleting images or videos Deleting an image or a video Select an image or a video and tap at the bottom of the screen. Deleting multiple images and videos On the Gallery screen, tap and hold an image or a video to delete. Tick the images or videos to delete.
  • Page 158: Always On Display

    Apps and features Always On Display You can always view information, such as the clock or calendar, or control music playback on the screen when it is turned off. You can also check notifications for new messages or missed calls. •...
  • Page 159 Apps and features Controlling music playback on the Always On Display You can control music playback on the Always On Display, without turning on the screen. Launch the Settings app, tap Lock screen → FaceWidgets, and then tap the Music Controller switch to activate it. To control music playback on the Always On Display, double-tap the clock.
  • Page 160: Edge Screen

    Apps and features Edge screen Introduction You can quickly access your favourite apps, features, and contacts from various Edge panels. Using the Edge panels Drag the Edge panel handle towards the centre of the screen. Then, swipe to the left or right to switch between the Edge panels.
  • Page 161 Apps and features Editing the Edge panels Select panels to display on the Edge screen or edit them. Drag the Edge panel handle towards the centre of the screen. to open the Edge panel settings screen. Tick Edge panels to display. To edit a panel, tap EDIT.
  • Page 162 Apps and features Editing the Apps edge panel • To add an app, tap on the panel and tap an app from the apps list. • To create a folder on the panel, tap on the panel, tap and hold an app from the apps list, and then drag it over another app on the Apps edge panel.
  • Page 163 Apps and features Editing the People edge panel • To delete a contact, tap and hold a contact icon and drag it to Remove at the top of the screen. • To change the order of contacts, tap and hold a contact icon and drag it to another location.
  • Page 164 Apps and features Edge lighting You can set the device to light up the edges of the screen and display a pop-up window when you receive notifications, such as new messages. Even while the device’s screen is facing downwards, the edges of the screen will light up to notify you of a call or new notifications.
  • Page 165: Multi Window

    Apps and features Multi window Introduction Multi window lets you run two apps at the same time in the split screen view. You can also run multiple apps at the same time in the pop-up view. Some apps may not support this feature. Split screen view Pop-up view...
  • Page 166 Apps and features Split screen view Tap the Recents button to open the list of recently used apps. Swipe upwards or downwards and tap on a recent app window. The selected app will launch in the upper window. In the lower window, swipe upwards or downwards to select another app to launch. To launch apps not in the list of recently used apps, tap APP LIST and select an app.
  • Page 167 Apps and features Using additional options Tap the bar between the app windows to access additional options. Add this app pair to the Home screen. Use the snap window feature. Close the app. Switch the selected window to a pop-up view.
  • Page 168 Apps and features Snap window You can select an area and pin it to the top of the screen and use other apps in the lower window. Tap the Recents button to open the list of recently used apps. and drag the frame to the area you want to pin it to. To adjust the size of the frame, drag upwards or downwards.
  • Page 169 Apps and features Pop-up view Tap the Recents button to open the list of recently used apps. Swipe upwards or downwards, tap and hold an app window, and then drag it to Drop here for pop-up view. The app screen will appear in the pop-up view. Minimize the window.
  • Page 170 Apps and features Viewing notifications via the pop-up window When you receive a notification with edge lighting, you can quickly view its content and perform available actions by opening the pop-up window. For example, if you receive a message while watching a video or playing a game, you can view the message and reply to it without switching the screen.
  • Page 171: Samsung Pay

    (NFC) to allow payment through standard credit card readers. You can view more information, such as cards that support this feature at www.samsung.com/samsungpay. • To use this feature, you must sign in to your Samsung account and register your biometric data. For more information, refer to Samsung...
  • Page 172 Register your fingerprint or irises to use when making payments. Create a PIN to use when making payments. This PIN will be used to verify various actions in Samsung Pay, such as making payments and unlocking the app. Registering cards You can easily register cards by capturing their images with the camera.
  • Page 173 Making payments Tap and hold a card image at the bottom of the screen and drag it upwards. Alternatively, launch the Samsung Pay app. On the cards list, swipe to the left or right and select a card to use.
  • Page 174: Samsung Gear

    Samsung Gear Samsung Gear is an app that allows you to manage your Gear wearable device. When you connect your device to the Gear, you can customize the Gear’s settings and apps. Open the Samsung folder and launch the Samsung Gear app.
  • Page 175: Samsung Members

    You can also share information with others in the Galaxy users’ community or view the latest Galaxy news and tips. Samsung Members can help you solve any problems you might encounter while using your device.
  • Page 176: Samsung Notes

    You can also insert images or voice recordings into your notes. Creating notes Launch the Samsung Notes app and tap Select an input method from the toolbar at the top of the screen and compose a note. Enter text using the keyboard.
  • Page 177 Apps and features Composing notes with handwriting On the note composer screen, tap Pen to write or draw with the S Pen. Undo Redo Select and edit. Eraser Easy writing pad Changing the pen settings When writing or drawing on the screen, tap to change the pen type, line thickness, or pen colour.
  • Page 178 Apps and features Using the eraser When you want to erase handwriting from a note, tap and select an area to erase. Alternatively, select an area while pressing and holding the S Pen button. To change the eraser type, tap once more.
  • Page 179 Apps and features Editing handwritten notes Edit handwritten notes using various editing options, such as cutting, moving, resizing, or transforming. When there is handwriting on the note, tap To change the shape of the selection, tap once more. Tap or draw a line around the input to select. To move the input to another location, select the input, and then drag it to a new location.
  • Page 180 Apps and features Edit the input using the available options. • Cut: Cut out the input. To paste it to another location, tap and hold the location, and then tap Paste. • Copy: Copy the input. To paste it to another location, tap and hold the location, and then tap Paste.
  • Page 181 Pinning a note to the Home screen Pin a note to the Home screen to quickly view it or open and edit it. Launch the Samsung Notes app. Select a note and tap → Pin to home screen. The note will be added to the Home screen.
  • Page 182: Penup

    PENUP is a social network service for sharing artwork drawn with the S Pen. Post your artwork, view others’ artwork, and get useful drawing tips. Your activities Your profile View artwork by category. Post your artwork. You can sign in to PENUP with your Samsung account or other SNS accounts.
  • Page 183 Apps and features Posting your artwork Post your artwork created in Samsung Notes or other drawing apps to PENUP. Open the Samsung folder, launch the PENUP app, and then tap To post artwork from Gallery, tap From Gallery, select your artwork to post, and then tap DONE.
  • Page 184 You can view other people’s artwork, make comments, and even mark them as favourites. You can also download artwork or set one as your wallpaper. Open the Samsung folder, launch the PENUP app, and then select a post you want to view. Set the artwork as a favourite.
  • Page 185 Apps and features Colouring images Using the various colours, create your own artwork. Open the Samsung folder, launch the PENUP app, and then tap COLOURING. Select an image. Tap START COLOURING. Start colouring. When you are finished, tap DONE.
  • Page 186 Draw along as you watch the live drawing video that shows the process of completing an image. You can easily draw a nice image. Open the Samsung folder, launch the PENUP app, and then tap LIVE DRAWINGS. Select an image.
  • Page 187 Gallery or take a photo and draw on the photo. After completing your drawing, you can see the image you drew by hiding the photo. Open the Samsung folder and launch the PENUP app. → Drawing → Tap Take picture, take a photo, and then tap OK.
  • Page 188: Calendar

    Apps and features Calendar Manage your schedule by entering upcoming events or tasks in your planner. Creating events Launch the Calendar app and tap or double-tap a date. If the date already has saved events or tasks in it, tap the date and tap Enter event details.
  • Page 189: Samsung Health

    Tap Sync account and tap the Sync Calendar switch to activate it. For the Samsung account, tap → Sync settings and tap the Calendar switch to activate To add accounts to sync with, launch the Calendar app and tap → Manage calendars →...
  • Page 190 View guide messages or notifications from Samsung Health. To add items to the Samsung Health screen, tap → Manage items, and then select items. • GOALS: Set your daily fitness goals and view your progress. • PROGRAMS: Use customizable exercise programs.
  • Page 191 You can set your goals for weight management or a more balanced life. After setting your goals, you can track your progress or view guides on the Samsung Health screen. On the Samsung Health screen, tap SET GOALS. Alternatively, tap → Manage items and select Weight management or Balanced life.
  • Page 192 • Heart rate measurements may vary depending on the measurement method and the environment they are taken in. • If the heart rate sensor is not working, make sure nothing is obstructing the sensor. If the heart rate sensor continues to have the same problem, visit a Samsung Service Centre.
  • Page 193 Apps and features On the Samsung Health screen, tap the heart rate tracker and tap MEASURE to start measuring your heart rate. Place your finger on the heart rate sensor on the back of the device. After a moment, your current heart rate will be displayed on the screen. Remove your finger from the sensor.
  • Page 194 (But if you sign in to your Samsung account from Samsung Health, your data may be saved on the server for data backup purposes.) Personal information may be stored until the completion of such purposes.
  • Page 195: Voice Recorder

    Use different recording modes for various situations. The device can convert your voice to text and distinguish between sound sources. Making voice recordings Open the Samsung folder and launch the Voice Recorder app. to start recording. Speak into the microphone. to pause recording.
  • Page 196 Apps and features Changing the recording mode Open the Samsung folder and launch the Voice Recorder app. Select a mode from the top of the voice recorder screen. • STANDARD: This is the normal recording mode. • INTERVIEW: The device records sound from the top and the bottom of the device at a high volume while reducing the volume of sound from the sides.
  • Page 197: My Files

    Access and manage various files stored in the device or in other locations, such as cloud storage services. Open the Samsung folder and launch the My Files app. View files that are stored in each storage. To free up the device’s storage, tap → Get more space.
  • Page 198 Apps and features Deleting alarms Tap and hold an alarm, tick alarms to delete, and then tap DELETE. WORLD CLOCK Launch the Clock app and tap WORLD CLOCK. Creating clocks , enter a city name or select a city from the globe, and then tap ADD. To use the time zone converter, tap Deleting clocks Tap and hold a clock, tick clocks to delete, and then tap DELETE.
  • Page 199: Calculator

    Apps and features TIMER Launch the Clock app and tap TIMER. , set the duration and name, and then tap ADD. To add a frequently used timer, tap Set the duration, and then tap START. To open the keypad to enter the duration, tap the duration input field. Tap DISMISS when the timer goes off.
  • Page 200: Game Launcher

    Apps and features Game Launcher Introduction Game Launcher gathers your games downloaded from Play Store and Galaxy Apps into one place for easy access. You can set the device to game mode to play games more easily. Access additional options. Downloaded apps.
  • Page 201 Apps and features Using Game Launcher Launch the Game Launcher app. If Game Launcher does not appear, launch the Settings app, tap Advanced features → Games, and then tap the Game Launcher switch to activate it. Tap a game from the games list. To find more games, drag the screen upwards.
  • Page 202 Apps and features Using Game Tools You can use various options on the Game Tools panel while playing a game. To open the Game Tools panel, tap on the navigation bar. If the navigation bar is hidden, drag upwards from the bottom of the screen to show it. Launch apps in a pop-up window.
  • Page 203: Smartthings

    • Receiving notification: Receive notifications from connected devices on your smartphone. For example, when the laundry is finished, you can receive a notification on your smartphone. Open the Samsung folder and launch the SmartThings app. The dashboard will appear. Access additional options. Search for and register nearby devices.
  • Page 204 • To use SmartThings, your smartphone and other devices must be connected to a Wi-Fi or mobile network. • To fully use SmartThings, you must register and sign in to your Samsung account. • The devices you can connect may vary depending on the region or service provider.
  • Page 205 You can view and control the devices. For example, you can check the ingredients in your refrigerator or adjust the TV volume. Open the Samsung folder, launch the SmartThings app, and then tap Devices. The list of connected devices will appear.
  • Page 206 Add devices by locations, view the list of devices in a same location, and control them. You can also add a scene to a location to control multiple devices at the same time. Adding locations Open the Samsung folder, launch the SmartThings app, and then tap Devices → ALL DEVICES → Add location. Enter the location name.
  • Page 207 For example, add an automation to turn on the audio automatically every day at 7:00 AM. Open the Samsung folder, launch the SmartThings app, and then tap Automations → ADD AUTOMATION. Select the location to run the automation.
  • Page 208: Sharing Content

    Using additional features • Link Sharing: Share large files. Upload files to the Samsung storage server and share them with others via a Web link or a code. To use this feature, your phone number must be verified.
  • Page 209: Samsung Dex

    Samsung DeX Introduction Samsung DeX is a service that allows you to use your smartphone like a computer by connecting the smartphone to an external display, such as a TV or monitor. While using Samsung DeX, you can simultaneously use your smartphone.
  • Page 210 Type-C to HDMI) On your smartphone’s screen, tap START SAMSUNG DeX. Without changing your smartphone’s screen, the Samsung DeX screen will appear on the connected TV or monitor. • If you tap SWITCH TO SCREEN MIRRORING, the same screen as your smartphone will appear on the connected TV or monitor.
  • Page 211 Connecting devices via the DeX Pad Connect the charger to the DeX Pad’s charger port (USB Type-C). Use only Samsung-approved chargers that support the fast charging feature. Connect one end of the HDMI cable to the DeX Pad’s HDMI port, and plug the other end of the cable into a TV or monitor’s HDMI port.
  • Page 212 Pad and your smartphone may be damaged. • If you connect your smartphone with a case attached, it may not correctly connect to the DeX Pad or run Samsung DeX properly depending on your device’s case. Remove the case before use.
  • Page 213 On your smartphone, drag downwards from the top of the screen to open the notification panel and tap Use your phone as a touchpad. • You can use the touchpad only when using Samsung DeX mode. • If your smartphone’s case has a front cover, open the front cover to use your smartphone as a touchpad.
  • Page 214 Apps and features Orienting the touchpad When you are using your smartphone as a touchpad, you can use it in either the horizontal or vertical alignment. To rotate the touchpad, rotate the smartphone or double-tap Using your smartphone while using the touchpad You can use apps on your smartphone even while it is being used as a touchpad.
  • Page 215 Taskbar • When starting or ending Samsung DeX, running apps may be closed. • Some apps or features may not be available when using Samsung DeX. • To adjust the screen settings, use the connected TV or monitor’s display settings.
  • Page 216 For example, while watching a video on the connected TV or monitor, you can create a note on your smartphone. On the connected TV or monitor, launch an app to run on the Samsung DeX screen. Then, launch another app on your smartphone.
  • Page 217: Google Apps

    Apps and features Google apps Google provides entertainment, social network, and business apps. You may require a Google account to access some apps. To view more app information, access each app’s help menu. Some apps may not be available or may be labeled differently depending on the region or service provider.
  • Page 218 Apps and features YouTube Watch or create videos and share them with others. Photos Search for, manage, and edit all your photos and videos from various sources in one place. Google Search quickly for items on the Internet or your device. Make a simple video call.
  • Page 219: Introduction

    Settings Introduction Customize device settings. You can make your device more personalized by configuring various setting options. Launch the Settings app. To search for settings by entering keywords, tap Search. Connections Options Change settings for various connections, such as the Wi-Fi feature and Bluetooth. On the Settings screen, tap Connections.
  • Page 220: Wi-Fi

    Settings • Flight mode: Set the device to disable all wireless functions on your device. You can use only non-network services. Follow the regulations provided by the airline and the instructions of aircraft personnel. In cases where it is allowed to use the device, always use it in flight mode.
  • Page 221 Settings Connecting to a Wi-Fi network On the Settings screen, tap Connections → Wi-Fi, and then tap the switch to activate it. Select a network from the Wi-Fi networks list. Networks that require a password appear with a lock icon. Enter the password and tap CONNECT.
  • Page 222 Settings Sending and receiving data You can share data, such as contacts or media files, with other devices. The following actions are an example of sending an image to another device. Launch the Gallery app and select an image. → Wi-Fi Direct and select a device to receive the image. Accept the Wi-Fi Direct connection request on the other device.
  • Page 223: Bluetooth

    Bluetooth Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices. • Samsung is not responsible for the loss, interception, or misuse of data sent or received via Bluetooth. • Always ensure that you share and receive data with devices that are trusted and properly secured.
  • Page 224 Settings Sending and receiving data Many apps support data transfer via Bluetooth. You can share data, such as contacts or media files, with other Bluetooth devices. The following actions are an example of sending an image to another device. Launch the Gallery app and select an image. →...
  • Page 225: Data Saver

    Settings next to the connected device and tap the Media audio switch to activate it. Select another device from the list and activate its Media audio feature. Unpairing Bluetooth devices On the Settings screen, tap Connections → Bluetooth. The device displays the paired devices in the list. next to the device name to unpair.
  • Page 226: Nfc And Payment

    Settings NFC and payment Your device allows you to read near field communication (NFC) tags that contain information about products. You can also use this feature to make payments and buy tickets for transportation or events after downloading the required apps. The device contains a built-in NFC antenna.
  • Page 227 Settings Making payments with the NFC feature Before you can use the NFC feature to make payments, you must register for the mobile payment service. To register or get more information about the service, contact your service provider. On the Settings screen, tap Connections and tap the NFC and payment switch to activate it.
  • Page 228: Mobile Hotspot And Tethering

    Settings When Touch to beam. appears on the screen, tap your device’s screen to send the item. If both devices try to send data simultaneously, the file transfer may fail. Mobile Hotspot and Tethering Use the device as a mobile hotspot to share the device’s mobile data connection with other devices when the network connection is not available.
  • Page 229 Settings Using the mobile hotspot Use your device as a mobile hotspot to share your device’s mobile data connection with other devices. On the Settings screen, tap Connections → Mobile Hotspot and Tethering → Mobile Hotspot. Tap the switch to activate it. icon appears on the status bar.
  • Page 230: More Connection Settings

    Settings More connection settings Customize settings to control other connection features. On the Settings screen, tap Connections → More connection settings. • Nearby device scanning: Set the device to scan for nearby devices to connect to. • Printing: Configure settings for printer plug-ins installed on the device. You can search for available printers or add one manually to print files.
  • Page 231 Settings Printing Configure settings for printer plug-ins installed on the device. You can connect the device to a printer via Wi-Fi or Wi-Fi Direct, and print images or documents. Some printers may not be compatible with the device. Adding printer plug-ins Add printer plug-ins for printers you want to connect the device to.
  • Page 232 Settings MirrorLink You can display your device’s screen on the vehicle’s head unit monitor. Connect your device to a vehicle to control your device’s MirrorLink apps on the vehicle’s head unit monitor. On the Settings screen, tap Connections → More connection settings → MirrorLink. Your device is compatible with vehicles that support MirrorLink version 1.1 or higher.
  • Page 233: Sounds And Vibration

    Settings Download booster Set the device to download files larger than 30 MB, faster via Wi-Fi and mobile networks simultaneously. A stronger Wi-Fi signal will provide a faster download speed. On the Settings screen, tap Connections → More connection settings → Download booster.
  • Page 234: Dolby Atmos (Surround Sound)

    Settings • Vibration intensity: Adjust the force of the vibration notification. • Ringtone: Change the call ringtone. • Vibration pattern: Select a vibration pattern. • Notification sounds: Change the notification sound. • Do not disturb: Set the device to mute incoming calls, notification sounds, and media, except for allowed exceptions.
  • Page 235: Notifications

    Settings Notifications Change the notification settings for each app. On the Settings screen, tap Notifications. To display icon badges, tap the App icon badges switch to activate it. To change the badge style, tap App icon badges. With number Without number To customize notification settings for more apps, tap ADVANCED and select an app.
  • Page 236: Blue Light Filter

    Settings • Home screen: Change the size of the grid to display more or fewer items on the Home screen and more. • Full screen apps: Select apps to use with the full screen aspect ratio. • Easy mode: Switch to easy mode to display larger icons and apply a simpler layout to the Home screen.
  • Page 237: Changing The Screen Mode Or Adjusting The Display Colour

    Settings To set the schedule to apply the blue light filter to the screen, tap the Turn on as scheduled switch to activate it and select an option. • Sunset to sunrise: Set the device to apply the blue light filter at night and turn it off in the morning, based on your current location.
  • Page 238: Screen Resolution

    Settings Optimizing the full screen colour balance Optimize the display colour by adjusting the colour tones to your preference. When you drag the colour adjustment bar towards Cool, the blue colour tone will increase. When you drag the bar towards Warm, the red colour tone will increase. On the Settings screen, tap Display →...
  • Page 239: Screensaver

    Settings Screensaver You can set to display images as a screensaver when the screen turns off automatically. The screensaver will be displayed when the device is charging. On the Settings screen, tap Display → Screensaver and tap the switch to activate it. Select an option.
  • Page 240: Advanced Features

    Settings Advanced features Options Activate advanced features and change the settings that control them. On the Settings screen, tap Advanced features. Excessive shaking or an impact to the device may cause an unintended input for some features using sensors. • S Pen: Change the settings for using the S Pen. Refer to S Pen features for more information about S Pen remote, AIR COMMAND, Air view, and Screen off memo.
  • Page 241 Settings • Smart capture: Set the device to capture the current screen and scrollable area, and crop and share the screenshot immediately. • Palm swipe to capture: Set the device to capture a screenshot when you swipe your hand to the left or right across the screen. You can view the captured images in Gallery. It is not possible to capture a screenshot while using some apps and features.
  • Page 242: Dual Messenger

    Settings Dual Messenger Install the second app and use two separate accounts for the same messenger app. On the Settings screen, tap Advanced features → Dual Messenger. Supported apps will appear. Tap the switch of an app to install the second app. The second app will be installed.
  • Page 243: Device Maintenance

    Settings Device maintenance The device maintenance feature provides an overview of the status of your device’s battery, storage, memory, and system security. You can also automatically optimize the device with a tap of your finger. Battery Device security Performance mode Memory Storage Using the quick optimization feature...
  • Page 244 Settings Battery Check the remaining battery power and time to use the device. For devices with low battery levels, conserve battery power by activating power saving features. On the Settings screen, tap Device maintenance → Battery. • The usage time left shows the time remaining before the battery power runs out.
  • Page 245 The available capacity may change when you update the device. • You can view the available capacity of the internal memory in the Specification section for your device on the Samsung website. Managing the memory To delete residual files, such as cache, tap CLEAN NOW. To delete files or uninstall apps that you do not use any more, select a category under USER DATA.
  • Page 246: Apps

    Settings Apps Manage the device’s apps and change their settings. You can view the apps’ usage information, change their notification or permission settings, or uninstall or disable unnecessary apps. On the Settings screen, tap Apps. Lock screen Options Change the settings for the locked screen. On the Settings screen, tap Lock screen.
  • Page 247: Smart Lock

    Settings Smart Lock You can set the device to unlock itself and remain unlocked when trusted locations or devices are detected. For example, if you have set your home as a trusted location, when you get home your device will detect the location and automatically unlock itself. •...
  • Page 248 • Security update: View the version of your device’s software and check for updates. • Install unknown apps: Set the device to allow the installation of apps from unknown sources. • Samsung Pass: Verify your identity easily and securely via your biometric data. Refer to Samsung Pass for more information.
  • Page 249: Intelligent Scan

    If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
  • Page 250 Settings • Anyone who has experienced dizziness, seizures, loss of awareness, blackouts, or other symptoms linked to an epileptic condition, or has a family history of such symptoms or conditions, should consult a doctor before using this feature. • Intelligent Scan is not intended for any diagnostic, therapeutic, or preventative medical purposes.
  • Page 251 Settings Deleting registered face and iris data You can delete face and iris data that you have registered. On the Settings screen, tap Biometrics and security → Intelligent Scan. Unlock the screen using the preset screen lock method. Tap Remove face and iris data. Once the registered face and iris data has been deleted, all the related features will also be deactivated.
  • Page 252: Face Recognition

    Settings Face recognition You can set the device to unlock the screen by recognizing your face. • If you use your face as a screen lock method, your face cannot be used to unlock the screen for the first time after turning on the device. To use the device, you must unlock the screen using the pattern, PIN, or password you set when registering the face.
  • Page 253 Settings Select whether you are wearing glasses or not and tap CONTINUE. Hold the device with the screen facing towards you and look at the screen. Position your face inside the frame on the screen. The camera will scan your face. When a face lock screen appears, tap TURN ON to use your face to unlock the screen.
  • Page 254: Iris Recognition

    If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
  • Page 255 Settings Precautions for using iris recognition Before using iris recognition, keep the following precautions in mind. • To protect your eyes, keep the screen at least 20 cm away from your face when using iris recognition. • If you attach screen protectors (privacy protection films, tempered glass protectors, etc.), the recognition may fail.
  • Page 256 Settings Registering irises The device can save the iris data of one person only. You cannot register more than one set of irises. On the Settings screen, tap Biometrics and security → Iris Scanner. Unlock the screen using the preset screen lock method. If you have not set a screen lock method, create one.
  • Page 257 Once the registered iris data has been deleted, all the related features will also be deactivated. Using Samsung Pass When you register your irises to Samsung Pass, you can use them to easily verify your identity or sign in to websites. Refer to Samsung Pass for more information.
  • Page 258 Settings Unlocking the screen with your irises You can unlock the screen with your irises instead of using a pattern, PIN, or password. On the Settings screen, tap Biometrics and security → Iris Scanner. Unlock the screen using the preset screen lock method. Tap the Iris unlock switch to activate it.
  • Page 259: Fingerprint Recognition

    If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
  • Page 260 Settings For better fingerprint recognition When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance: • The fingerprint recognition sensor recognizes fingerprints. Ensure that the fingerprint recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and necklaces.
  • Page 261 Tap EDIT. Tick fingerprints to delete and tap REMOVE. Using Samsung Pass When you register your fingerprints to Samsung Pass, you can use them to easily verify your identity or sign in to websites. Refer to Samsung Pass for more information.
  • Page 262: Samsung Pass

    On the locked screen, place your finger on the fingerprint recognition sensor and scan your fingerprint. Samsung Pass Samsung Pass allows you to sign in to your Samsung account, websites, or apps more easily and securely via your biometric data, such as fingerprints or irises, rather than entering your login information.
  • Page 263 Scan your fingerprint or irises and tap NEXT to complete the Samsung Pass registration. If the Add to Home screen option is ticked, the Samsung Pass icon will be added on the Home screen. Verifying the Samsung account password You can use Samsung Pass to verify your Samsung account password.
  • Page 264 You can now use the biometric data you registered to Samsung Pass when signing in to the app. Managing sign-in information View the list of websites and apps you have set to use Samsung Pass and manage your sign-in information. On the Settings screen, tap Biometrics and security → Samsung Pass.
  • Page 265 To see the list of websites and apps that support Samsung Pass, open the Settings screen, tap Biometrics and security → Samsung Pass, and then select the site or app tab. If there are no websites or apps that support Samsung Pass, the site or app tab will not appear.
  • Page 266: Secure Folder

    Settings Secure Folder Secure Folder protects your private content and apps, such as photos and contacts, from being accessed by others. You can keep your private content and apps secure even when the device is unlocked. Secure Folder is a separate, secured storage area. The data in Secure Folder cannot be transferred to other devices via unapproved sharing methods, such as USB or Wi-Fi Direct.
  • Page 267 • When you launch the Secure Folder app, you must unlock the app using your preset lock method. • If you forget your Secure Folder unlock code, you can reset it using your Samsung account. Tap the reset button at the bottom of the locked screen, and enter your Samsung account password.
  • Page 268 Tap Edit apps, tick apps, and then tap Uninstall. Adding accounts Add your Samsung and Google accounts, or other accounts, to sync with the apps in Secure Folder. Launch the Secure Folder app and tap → Settings → Accounts → Add account.
  • Page 269 Secure Folder to deactivate the feature. Backing up and restoring Secure Folder Back up content and apps in Secure Folder to Samsung Cloud using your Samsung account and restore them later. Backing up data Launch the Secure Folder app and tap →...
  • Page 270: Cloud And Accounts

    Cloud and accounts Options Sync, back up, or restore your device’s data using Samsung Cloud. You can also register and manage accounts, such as your Samsung account or Google account, or transfer data to or from other devices via Smart Switch.
  • Page 271: Samsung Cloud

    Back up data from your previous device to Samsung Cloud and restore the data to your new device. You can also sync data saved in your device with Samsung Cloud and view data saved on the Samsung Cloud. You must register and sign in to your Samsung account to use Samsung Cloud.
  • Page 272 Tick the data types you want to restore and tap RESTORE. Syncing data You can sync data saved in your device, such as images, videos, and events, with Samsung Cloud and access it from other devices. On your new device, launch the Settings app and tap Cloud and accounts →...
  • Page 273: Smart Switch

    Settings Smart Switch Transfer data between mobile devices via Smart Switch. On the Settings screen, tap Cloud and accounts → Smart Switch. Transferring data using a USB connector (USB Type-C) You can connect your previous device to your device with the USB connector (USB Type-C) and a USB cable to easily and quickly transfer data.
  • Page 274 Settings When the app selection pop-up window appears, tap Smart Switch → RECEIVE. In the previous device, tap ALLOW. If you do not have the app, download it from Galaxy Apps or Play Store. Your device will recognize the previous device and a list of data you can transfer will appear.
  • Page 275 Transferring backup data from a computer Transfer data between your device and a computer. You must download the Smart Switch computer version app from www.samsung.com/smartswitch. Back up data from your previous device to a computer and import the data to your device.
  • Page 276: Google

    Smart Switch. On the computer, launch Smart Switch. If your previous device is not a Samsung device, back up data to a computer using a program provided by the device’s manufacturer. Then, skip to the fifth step. Connect your previous device to the computer using the device’s USB cable.
  • Page 277: Accessibility

    Samsung Members for more information. • Report diagnostic info to Samsung: Set the device to automatically send the device’s diagnostic and usage information to Samsung. • Marketing information: Set whether to receive Samsung marketing information, such as special offers, membership benefits, and newsletters.
  • Page 278: Software Update

    Settings Adding device languages You can add languages to use on your device. On the Settings screen, tap General management → Language and input → Language → Add language. To view all the languages that can be added, tap → All languages. Select a language to add.
  • Page 279: User Manual

    Settings Security updates information Security updates are provided to strengthen the security of your device and protect your personal information. For security updates for your model, visit security.samsungmobile.com. The website supports only some languages. User manual View help information to learn how to use the device and apps or configure important settings.
  • Page 280: Appendix

    Appendix Accessibility About Accessibility Improve accessibility with features that make the device easier to use for users who have impaired vision, hearing, and reduced dexterity. Launch the Settings app and tap Accessibility. Voice Assistant (Voice feedback) Activating or deactivating Voice Assistant When you activate Voice Assistant, the device will start voice feedback.
  • Page 281 Appendix Controlling the screen with finger gestures You can use various finger gestures to control the screen while you are using Voice Assistant. One finger gestures • Tapping: Read aloud the item under your finger. To explore the screen, place a finger on the screen and move it on the screen.
  • Page 282 Appendix • Swipe upwards or downwards on the Home screen: Open the Apps screen. • Swipe upwards or downwards on the Apps screen: Return to the Home screen. • Swiping in any direction on the locked screen: Unlock the screen. •...
  • Page 283 Appendix Adding and managing image labels You can assign labels to images on the screen. The device reads aloud the labels when the images are selected. Add labels to unlabelled images by tapping the screen twice with three fingers and holding. To manage the labels, launch the Settings app and tap Accessibility →...
  • Page 284 Appendix • Usage hints: Set the device to read usage hints aloud when you select an item. • Speak passwords: Set the device to read the characters aloud when you enter your password. • Vibration feedback: Set the device to vibrate when you control the screen, such as selecting an item.
  • Page 285 Appendix Entering text using the keyboard To display the keyboard, tap the text input field, and then tap anywhere on the screen twice quickly. To activate the rapid key input feature, launch the Settings app, tap Accessibility → Vision, and then tap the Rapid key input switch to activate it. When you touch the keyboard with your finger, the device reads aloud the character keys under your finger.
  • Page 286 Appendix Vision Adding voice recordings to voice labels You can use voice labels to distinguish objects of similar shape by attaching labels to them. You can record and assign a voice recording to an NFC-enabled voice label. The voice recording is played back when you place your device near the label. Turn on the NFC feature before using this feature.
  • Page 287 Appendix Using the high contrast keyboard Increase the size of the Samsung keyboard and change the key colours to increase the contrast between the text and the background. Launch the Settings app, tap Accessibility → Vision, and then tap the High contrast keyboard switch to activate it.
  • Page 288 Appendix Enlarging mouse or touchpad pointers Enlarge the pointer when using an external mouse or touchpad. Launch the Settings app, tap Accessibility → Vision, and then tap the Large mouse/ touchpad pointer switch to activate it. Removing screen effects Remove certain screen effects if you are sensitive to animations or screen movement. Launch the Settings app, tap Accessibility →...
  • Page 289 Appendix Hearing Sound detectors Set the device to vibrate when it detects your doorbell or a baby crying. While this feature is enabled, the voice recognition will not operate. Baby crying detector Launch the Settings app, tap Accessibility → Hearing → Sound detectors, and then tap the Baby crying detector switch to activate it.
  • Page 290 Launch the Settings app, tap Accessibility → Hearing, and then tap the Hearing aids switch to activate it. Caption settings Launch the Settings app, tap Accessibility → Hearing → Samsung subtitles (CC) or Google subtitles (CC), and then tap the switch to activate it. Select an option for configuring the caption settings.
  • Page 291 Appendix Dexterity and interaction Universal switch You can control the touchscreen by connecting an external switch, by tapping the screen, or by using head movements and face gestures. Launch the Settings app, tap Accessibility → Dexterity and interaction → Universal switch, and then tap the switch to activate it.
  • Page 292 Appendix Using the cursor On the assistive menu, tap Cursor. You can control the screen using small finger movements on the touch area. Drag your finger on the touch area to move the cursor. Also, tap the screen to select items under the cursor. Use the following options: •...
  • Page 293 Appendix Click after pointer stops Set the device to select an item automatically when you place the mouse pointer over the item. Launch the Settings app, tap Accessibility → Dexterity and interaction, and then tap the Click after pointer stops switch to activate it. Interaction control Activate interaction control mode to restrict the device’s reaction to inputs while using apps.
  • Page 294 Appendix Setting text-to-speech features Change the settings for text-to-speech features used when Voice Assistant is activated, such as languages, speed, and more. Launch the Settings app, tap Accessibility → Text-to-speech, and then use the following functions: • Preferred engine: Select an engine for the text-to-speech feature. •...
  • Page 295 Then, tap Shortcut service and select a shortcut service to start when you simultaneously press and hold the Volume Up key and the Volume Down key for three seconds. You can access the following shortcut service: • Voice Assistant • Samsung universal switch...
  • Page 296 Appendix Notification reminder Set the device to alert you to notifications that you have not checked at the interval. Launch the Settings app, tap Accessibility → Notification reminder, and then tap the switch to activate it. To set the device to vibrate when you have unchecked notifications, tap the Vibrate switch to activate it.
  • Page 297 Appendix Managing accessibility settings Saving accessibility settings in a file Export the current accessibility settings in a file. Launch the Settings app and tap Accessibility → Accessibility settings backup → Import/export → Export to My Files. Importing an accessibility settings file Import an accessibility settings file and update the current settings.
  • Page 298: Troubleshooting

    Appendix Troubleshooting Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes: •...
  • Page 299 • If the touchscreen is scratched or damaged, visit a Samsung Service Centre. Your device freezes or encounters a fatal error Try the following solutions. If the problem is still not resolved, contact a Samsung Service Centre. Restarting the device If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again.
  • Page 300 Appendix Calls are not connected • Ensure that you have accessed the right cellular network. • Ensure that you have not set call barring for the phone number you are dialing. • Ensure that you have not set call barring for the incoming phone number. Others cannot hear you speaking on a call •...
  • Page 301 • Ensure that the charger is connected properly. • Visit a Samsung Service Centre and have the battery replaced. The battery depletes faster than when first purchased • When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced.
  • Page 302 • On your device, launch the Settings app, tap General management → Reset → Reset network settings → RESET SETTINGS to reset network settings. You may lose registered information when performing the reset. If the tips above do not solve the problem, contact a Samsung Service Centre.
  • Page 303 Data stored in the device has been lost Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device.
  • Page 304 • Restart your device to clear any temporary software bugs. • Ensure that your device software is updated to the latest version. • If you are still having trouble with Bixby after trying these tips, contact a Samsung Service Centre.
  • Page 305 Appendix The device does not recognize my irises from the locked screen • Ensure that nothing obstructing the iris recognition camera and LED and try again. • If light conditions are very different from when you registered your irises, the device may not recognize your irises.
  • Page 306 The term ‘device’ refers to the product and its battery, charger, the items supplied with the product, and any Samsung-approved accessories used with the product. Warning: Failure to comply with safety warnings and regulations can cause serious injury or death.
  • Page 307 • Use only a Samsung-approved battery and charger specifically designed for your device. An incompatible battery or charger can cause serious injuries or damage to your device. • Samsung cannot be responsible for the user’s safety when using accessories or supplies that are not approved by Samsung.
  • Page 308 Health and Safety Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers • The battery may leak. • Your device may overheat and cause a fire. Do not use or store your device in areas with high concentrations of dust or airborne materials Dust or foreign materials can cause your device to malfunction and may result in fire or electric shock.
  • Page 309 Health and Safety Caution: Failure to comply with safety cautions and regulations can cause injury or property damage Do not use your device near other electronic devices • Most electronic devices use radio frequency signals. Your device may interfere with other electronic devices.
  • Page 310 If you notice strange smells or sounds coming from your device or the battery, or if you see smoke or liquids leaking from the device or battery, stop using the device immediately and take it to a Samsung Service Centre Failure to do so may result in fire or explosion.
  • Page 311 Health and Safety • Dial sensibly and assess the traffic. Place calls when you are not moving or before pulling into traffic. Try to plan calls when your car will be stationary. • Do not engage in stressful or emotional conversations that may be distracting. Make the person you are talking to aware that you are driving and suspend conversations that could potentially divert your attention from the road.
  • Page 312 Health and Safety Do not store your device near magnetic fields • Your device may malfunction or the battery may discharge from exposure to magnetic fields. • Magnetic stripe cards, including credit cards, phone cards, passbooks, and boarding passes, may be damaged by magnetic fields. Prolonged exposure of your skin to an overheated device may cause low temperature burn symptoms, such as red spots and pigmentation Do not use your device with the back cover removed...
  • Page 313 Do not use the device if the screen is cracked or broken • Broken glass or acrylic could cause injury to your hands and face. Take the device to a Samsung Service Centre to have it repaired. Install mobile devices and equipment with caution •...
  • Page 314 • Any changes or modifications to your device can void your manufacturer’s warranty. If your device needs servicing, take your device to a Samsung Service Centre. • Do not disassemble or puncture the battery, as this can cause explosion or fire.
  • Page 315 Protect your personal data and prevent leakage or misuse of sensitive information • While using your device, be sure to back up important data. Samsung is not responsible for the loss of any data. • When disposing of your device, back up all data and then reset your device to prevent misuse of your personal information.
  • Page 316 Health and Safety • Check your accounts regularly for unapproved or suspicious use. If you find any sign of misuse of your personal information, contact your service provider to delete or change your account information. • In the event your device is lost or stolen, change the passwords on your accounts to protect your personal information.
  • Page 317 Health and Safety Acknowledging Special Precautions and Industry Canada Notice Cautions Any changes or modifications to your device not expressly approved in this document could void your warranty for this equipment, and void your authority to operate this equipment. Only use approved batteries, antennas, and chargers. The use of any unauthorized accessories may be dangerous and void the phone warranty if they cause damage or a defect to the device.
  • Page 318 Health and Safety The SAR value of a device is the result of an extensive testing, measuring and calculation process. It does not represent how much RF the device emits. All devices are tested at their highest value in strict laboratory settings. But when in operation, the SAR of a device can be substantially less than the level reported to Industry Canada.
  • Page 319 “THIRD PARTY CONTENT AND SERVICES ARE PROVIDED “AS IS. ” SAMSUNG DOES NOT WARRANT CONTENT OR SERVICES SO PROVIDED, EITHER EXPRESSLY OR IMPLIED, FOR ANY PURPOSE.
  • Page 320 Health and Safety Third party services may be terminated or interrupted at any time, and Samsung makes no representation or warranty that any content or service will remain available for any period of time. Content and services are transmitted by third parties by means of networks and transmission facilities over which Samsung has no control.
  • Page 321 Samsung Electronics. Trademarks • SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics. ® • Bluetooth is a registered trademark of Bluetooth SIG, Inc. worldwide.

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