Page 1 USER MANUAL SM-N960W English. 04/2020. Rev.1.2 www.samsung.com/ca...
Page 2: Table Of Contents
SIM or USIM card (nano-SIM card) 141 Multi window Memory card (microSD card) 144 Kids Home Turning the device on and off 146 Samsung Pay Initial setup 149 Galaxy Wearable Samsung account 150 Samsung Members Transferring data from your previous...
Page 3 Table of Contents Settings 233 Accounts and backup 234 Samsung Cloud 189 Introduction 235 Google 189 Connections 236 Advanced features 190 Wi-Fi 237 Dual Messenger 193 Bluetooth 238 Device care 195 NFC and payment 239 Optimizing your device 197 Data saver...
Page 4: Basics
Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in. • Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung.
Page 5 • Modifying the device’s operating system or installing software from unofficial sources may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung licence agreement and will void your warranty. • Depending on the region or service provider, a screen protector is attached for protection during production and distribution.
Page 6 Basics Maintaining water and dust resistance Your device supports water- and dust-resistance. Follow these tips carefully to maintain the water- and dust-resistance of your device. Failure to do so may result in damage to your device. • Do not immerse the device in fresh water deeper than 1.5 m or keep it submerged for more than 30 minutes.
Page 7: Device Overheating Situations And Solutions
• If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.
Page 8 • Delete unnecessary files or unused apps. • Decrease the screen brightness. • If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.
Page 9 Basics Device limitations when the device overheats When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models. • If the device becomes hotter than usual, a device overheating message will appear. To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop.
Page 10: Device Layout And Functions
• Appearances and specifications are subject to change without prior notice. • You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase. • Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.
Page 11 Basics Device layout Proximity/Light sensor Speaker Front camera Iris recognition LED LED indicator Iris recognition camera Volume key Power key Bixby key Edge screen Edge screen Touchscreen S Pen Multipurpose jack (USB Type-C)
Page 12 Basics Rear camera (Dual) Flash Microphone SIM card / Memory card tray GPS antenna Heart rate sensor Fingerprint recognition sensor NFC antenna / MST antenna / Wireless charging coil Main antenna Speaker Earphone jack Microphone • When using the speakers, such as when playing media files or using speakerphone, do not place the device close to your ears.
Page 13 – If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection • Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.
Page 14 Basics Soft buttons Recents button Back button Home button When you turn on the screen, the soft buttons will appear at the bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back button by default. Refer to Navigation bar (soft buttons) for more information.
Page 15 Basics Name Functions • Use the S Pen to write, draw, or perform touch actions on the screen. S Pen nib • Hover the S Pen over items on the screen to access additional S Pen features, such as the Air view feature. •...
Page 16 Basics Charging the S Pen The S Pen must be charged before you can control apps remotely by using the S Pen button. When you insert the S Pen into the slot, charging will start. • If the back of your device comes into contact with a magnet, the device may not recognize the S Pen and it will fail to charge the S Pen.
Page 17 • If water enters the S Pen slot, gently shake the device to remove the water from the slot before using it. • For more information about the S Pen, visit the Samsung website. • If the S Pen is not working properly, take it to a Samsung Service Centre.
Page 18: Battery
Charge the battery before using it for the first time or when it has been unused for extended periods. Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.
Page 19 Basics Plug the USB power adapter into an electric socket. After fully charging, disconnect the charger from the device. Then, unplug the charger from the electric socket. Charging other devices Use the USB connector (USB Type-C) to charge another mobile device with your device’s battery.
Page 20 Basics Reducing the battery consumption Your device provides various options that help you conserve battery power. • Optimize the device using the device care feature. • When you are not using the device, turn off the screen by pressing the Power key. •...
Page 21 • If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device. • If the device is not charging properly, take the device and the charger to a Samsung Service Centre.
Page 22 Basics Wireless charging The device has a built-in wireless charging coil. You can charge the battery using a wireless charger (sold separately). Fast wireless charging You can charge your device faster using the fast wireless charging feature. To use this feature, you must use a charger and components that support the fast wireless charging feature.
Page 23: Sim Or Usim Card (Nano-Sim Card)
Insert the SIM or USIM card provided by the mobile telephone service provider. Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.
Page 24 Basics Insert the ejection pin into the hole on the tray to loosen the tray. Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. Pull the tray gently from the tray slot. Place the SIM or USIM card on the tray 1 with the gold-coloured contacts facing downwards.
Page 25 Basics Insert the tray back into the tray slot. • If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry. • Fully insert the tray into the tray slot to prevent liquid from entering your device. Correct card installation Nano-SIM card microSD card...
Page 26: Memory Card (Microsd Card)
To view your device’s maximum memory card capacity, refer to the Samsung website. • Some memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it.
Page 27 Basics Insert the ejection pin into the hole on the tray to loosen the tray. Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. Pull the tray gently from the tray slot. When you remove the tray from the device, the mobile data connection will be disabled.
Page 28 Doing so can cause data to be corrupted or lost or cause damage to the external storage or device. Samsung is not responsible for losses, including loss of data, resulting from the misuse of external storage devices.
Page 29: Turning The Device On And Off
Basics Formatting the memory card A memory card formatted on a computer may not be compatible with the device. Format the memory card on the device. Launch the Settings app and tap Device care → Storage → Advanced → SD card → Format.
Page 30: Initial Setup
Basics Emergency mode You can switch the device to emergency mode to reduce battery consumption. Some apps and functions will be restricted. In emergency mode, you can make an emergency call, send your current location information to others, sound an emergency alarm, and more. Activating emergency mode To activate emergency mode, press and hold the Power key, and then tap Emergency mode.
Page 31 Basics Select your preferred device language and select Select a language. Follow the on-screen instructions to complete the setup. The Home screen will appear. If you do not connect to a Wi-Fi network, you may not be able to set up some device features during the initial setup.
Page 32: Samsung Account
Samsung account Introduction Your Samsung account is an integrated account service that allows you to use a variety of Samsung services provided by mobile devices, TVs, and the Samsung website. Once your Samsung account has been registered, you can keep your data up to date and secure across your Samsung devices with Samsung Cloud, track and control your lost or stolen device, see tips and tricks from Samsung Members, and more.
Page 33 Follow the on-screen instructions to complete signing in to your Samsung account. Removing your Samsung account When you remove your registered Samsung account from the device, your data, such as contacts or events, will also be removed. Launch the Settings app and tap Accounts and backup → Accounts.
Page 34: Transferring Data From Your Previous Device (Smart Switch)
• This feature may not be supported on some devices or computers. • Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung takes copyright seriously. Only transfer content that you own or have the right to transfer. Transferring data using a USB connector (USB Type-C) You can connect your previous device to your device with the USB connector (USB Type-C) and a USB cable to easily and quickly transfer data.
Page 35 Basics Plug the USB connector (USB Type-C) into the multipurpose jack of your device. Connect your device and the previous device using the previous device’s USB cable. Previous device Your device USB Connector (USB Type-C) The previous device's USB cable When the app selection pop-up window appears, tap Smart Switch →...
Page 36 Basics Transferring data wirelessly via Wi-Fi Direct Transfer data from your previous device to your device wirelessly via Wi-Fi Direct. On the previous device, launch Smart Switch. If you do not have the app, download it from Galaxy Store or Play Store. On your device, launch the Settings app and tap Accounts and backup →...
Page 37 Smart Switch. On the computer, launch Smart Switch. If your previous device is not a Samsung device, back up data to a computer using a program provided by the device’s manufacturer. Then, skip to the fifth step. Connect your previous device to the computer using the device’s USB cable.
Page 38: Understanding The Screen
Basics Understanding the screen Controlling the touchscreen • Do not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction. • To avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips.
Page 39 Basics Tapping and holding Tap and hold the screen for approximately 2 seconds. Dragging Tap and hold an item and drag it to the target position. Double-tapping Double-tap the screen.
Page 40 Basics Swiping Swipe upwards, downwards, to the left, or to the right. Spreading and pinching Spread two fingers apart or pinch on the screen.
Page 41 Basics Navigation bar (soft buttons) When you turn on the screen, the soft buttons will appear on the navigation bar at the bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back button by default. The functions of the buttons can change according to the app currently being used or usage environment.
Page 42 Basics Hiding the navigation bar View files or use apps on a wider screen by hiding the navigation bar. Launch the Settings app, tap Display → Navigation bar, and then tap Full screen gestures under Navigation type. The navigation bar will be hidden and the gesture hints will appear. Tap More options and select an option you want.
Page 43 Basics Home screen and Apps screen The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more. The Apps screen displays icons for all apps, including newly installed apps. The screen may appear differently depending on the region or service provider.
Page 44 Basics Switching between Home and Apps screens On the Home screen, swipe upwards or downwards to open the Apps screen. To return to the Home screen, swipe upwards or downwards on the Apps screen. Alternatively, tap the Home button or the Back button. Home screen Apps screen If you add the Apps button on the Home screen, you can open the Apps screen by tapping...
Page 45 Basics Display the screen in landscape mode On the Home screen, tap and hold an empty area, tap Home screen settings, and then tap the Rotate to landscape mode switch to activate it. Rotate the device until it is horizontal to view the screen in landscape mode. Moving items Tap and hold an item, and then drag it to a new location.
Page 46 Basics Creating folders Create folders and gather similar apps to quickly access and launch apps. On the Home screen or the Apps screen, tap and hold an app, and then drag it over another app. A new folder containing the selected apps will be created. Tap Folder name and enter a folder name.
Page 47 Basics Editing the Home screen On the Home screen, tap and hold an empty area, or pinch your fingers together to access the editing options. You can set the wallpaper, add widgets, and more. You can also add, delete, or rearrange Home screen panels. •...
Page 48 Basics Displaying all apps on the Home screen Without using a separate Apps screen, you can set the device to display all apps on the Home screen. On the Home screen, tap and hold an empty area, and then tap Home screen settings →...
Page 49 Basics Icon Meaning Alarm activated Mute mode activated Vibration mode activated Flight mode activated Error occurred or caution required Battery charging Battery power level...
Page 50 Basics Lock screen Pressing the Power key turns off the screen and locks it. Also, the screen turns off and automatically locks if the device is not used for a specified period. To unlock the screen, swipe in any direction when the screen turns on. If the screen is off, press the Power key or hard press the Home button or the Home button area to turn on the screen.
Page 51 Basics Changing the screen lock method To change the screen lock method, launch the Settings app, tap Lock screen → Screen lock type, and then select a method. When you set a pattern, PIN, password, face, iris, or fingerprint for the screen lock method, you can protect your personal information by preventing others from accessing your device.
Page 52 Basics Screen capture Capture a screenshot while using the device and write on, draw on, crop, or share the captured screen. You can capture the current screen and scrollable area. Use the following methods to capture a screenshot. Captured screenshots will be saved in Gallery.
Page 53: Notification Panel
Basics Notification panel When you receive new notifications, such as messages or missed calls, indicator icons appear on the status bar. To see more information about the icons, open the notification panel and view the details. To open the notification panel, drag the status bar downwards. To close the notification panel, swipe upwards on the screen.
Page 54 Basics Using quick setting buttons Tap quick setting buttons to activate certain features. Swipe downwards on the notification panel to view more buttons. To change feature settings, tap the text under each button. To view more detailed settings, tap and hold a button. To rearrange buttons, tap →...
Page 55: Entering Text
Basics Entering text Keyboard layout A keyboard appears automatically when you enter text to send messages, create notes, and more. Text entry is not supported in some languages. To enter text, you must change the input language to one of the supported languages. Additional keyboard functions View more keyboard functions.
Page 56 Basics Additional keyboard functions • : Predict words based on your input and show word suggestions. To return to the keyboard functions list, tap • : Enter emoticons. • : Enter stickers. You can also enter My Emoji stickers that look like you. •...
Page 57 Basics Dictionary Look up definitions for words while using certain features, such as when browsing webpages. Tap and hold over a word that you want to look up. If the word you want to look up is not selected, drag to select the desired text.
Page 58: Installing Or Uninstalling Apps
Apps and features Installing or uninstalling apps Galaxy Store Purchase and download apps. You can download apps that are specialized for Samsung Galaxy devices. Open the Samsung folder and launch the Galaxy Store app. This app may not be available depending on the region or service provider.
Page 59 Apps and features Managing apps Uninstalling or disabling apps Tap and hold an app and select an option. • Disable: Disable selected default apps that cannot be uninstalled from the device. • Uninstall: Uninstall downloaded apps. Enabling apps Launch the Settings app, tap Apps → →...
Page 60: Pen Features
Apps and features S Pen features Air actions Control apps remotely by using the S Pen connected to your device via Bluetooth Low Energy (BLE). You can quickly launch apps, such as the camera or gallery app, by pressing and holding the S Pen button.
Page 61 Apps and features Taking photos with the S Pen Even though you take photos with your device placing for a distance, you can easily take photos by pressing the S Pen button without setting a timer. Launch the Camera app. Press the S Pen button once to take a photo, and press it twice to switch the camera being used.
Page 62 Tap Connect new S Pen. S Pen will be connected. You may experience a brief delay before it finishes connecting. • You can only connect Samsung-approved S Pens that support Bluetooth Low Energy (BLE). • Do not detach the S Pen from the device when it is being connected. Doing so will interrupt the process.
Page 63 Apps and features Resetting your S Pen If the S Pen has connection problems or the S Pen disconnects often, reset the S Pen and connect it again. Insert the S Pen into the slot. Then, open the Air actions setting screen and tap → Reset S Pen.
Page 64 Activate various S Pen features from the Air command panel. The shortcuts that do not appear on the panel by default can be added by using the Add shortcuts feature. • Create note: Create notes easily in a pop-up window without launching the Samsung Notes app. Refer to Create note for more information.
Page 65 S Pen over the Air command icon. Create note Create notes easily in a pop-up window without launching the Samsung Notes app. Open the Air command panel and tap Create note. Alternatively, double-tap the screen while pressing and holding the S Pen button.
Page 66 Apps and features Smart select Use the S Pen to select an area and perform actions, such as sharing or saving. You can also select an area from a video and capture it as a GIF animation. When there is content you want to capture, such as a part of an image, open the Air command panel and tap Smart select.
Page 67 Apps and features Capturing an area from a video While playing a video, select an area and capture it as a GIF animation. When there is content you want to capture during video playback, open the Air command panel and tap Smart select. On the toolbar, tap Adjust the position and size of the capturing area.
Page 68 Apps and features Screen write Capture screenshots to write or draw on them or crop an area from the captured image. It is not possible to capture a screenshot while using some apps. When there is content you want to capture, open the Air command panel and tap Screen write.
Page 69 Apps and features Live messages Instead of a text message, create and send a unique message by recording your actions while handwriting or drawing a live message and saving it as an animated file. When you want to send an animated message, open the Air command panel and tap Live messages.
Page 70 Apps and features Translate Hover the S Pen over the text you want to translate. The units included in the text will also be converted. • To use this feature, your device must be connected to a Wi-Fi or mobile network. •...
Page 71 Apps and features Bixby Vision When you hover the S Pen over the content, the content is recognized and available search icons will appear. Use the features to search for similar images, detect and translate text, and more. Refer to Bixby Vision for more information.
Page 72 Apps and features Magnify Hover the S Pen over an area of the screen to enlarge it. Open the Air command panel, tap Magnify, and hover the S Pen over the area you want to enlarge. Change the size of the magnifier. Close the magnifier.
Page 73 Apps and features Glance Reduce an app to a thumbnail and hover the S Pen over the thumbnail to open the app in full screen view. For example, launch a map app, open the Air command panel, and then tap Glance. The app will be reduced to a thumbnail at the bottom of the screen.
Page 74 Apps and features Air view Hover the S Pen over an item on the screen to preview content or view information in a pop- up window. In some apps, Action buttons will be displayed on the preview window. Action buttons If this feature is not activated, launch the Settings app, tap Advanced features →...
Page 75 To pin the memo on the Always On Display, tap pinned memo will not be saved yet. To save the memo, tap Save or reinsert the S Pen into the slot. The memo will be saved to Samsung Notes → → Screen off memo.
Page 76 When you pin a screen off memo, you can view the memo on the Always On Display. To edit the pinned memo, double-tap the memo. If you pin the edited memo on the Always On Display again, the original memo will be saved to Samsung Notes → → Screen off memo.
Page 77: Bixby
• To use Bixby, your device must be connected to a Wi-Fi or mobile network. • To use Bixby, you must register and sign in to your Samsung account. • Bixby is only available in some languages, and certain features may not be...
Page 78 When you launch Bixby for the first time, the Bixby intro page will appear. You must select the language to use with Bixby, register and sign in to your Samsung account according to the on-screen instructions, and then agree to the terms and conditions.
Page 79 Apps and features Using Bixby When you say what you want to Bixby, Bixby will launch corresponding functions or show the information you requested. While pressing and holding the Bixby key, say what you want to Bixby, and then release your finger from the key when you are finished speaking.
Page 80 Apps and features If Bixby asks you a question during a conversation, while pressing and holding the Bixby key, answer Bixby. Or, tap and answer Bixby. If you are using headphones or Bluetooth audio, or start a conversation by saying “Hi, Bixby”, you can continue the conversation without tapping the icon.
Page 81: Bixby Vision
• To use this feature, the device must be connected to a Wi-Fi or mobile network. • To use some Bixby Vision features, you must sign in to your Samsung account. • The available features and search results may vary depending on the region or service provider.
Page 82 Apps and features Launching Bixby Vision Launch Bixby Vision using one of these methods. • In the Camera app, tap MORE on the shooting modes list and tap BIXBY VISION. • In the Gallery app, select an image and tap •...
Page 83 Apps and features and keep the text within the screen to recognize it. The translated text will appear on the screen. • To extract text, tap . You can share or save the extracted text. • To save the screen with the translated text as an image, tap .
Page 84: Bixby Home
• To view more content, connect to a Wi-Fi or mobile network. • To fully use this feature, you must register and sign in to your Samsung account. Opening Bixby Home On the Home screen, swipe to the right.
Page 85 Apps and features Swipe upwards or downwards to view recommended content. Access additional options. Upcoming reminder Recommended content To close Bixby Home, swipe to the left on the screen or tap the Back button. Using recommended content on Bixby Home When you open Bixby Home, you can view the content that is frequently updated as cards.
Page 86: Reminder
• To receive more accurate notifications, connect to a Wi-Fi or mobile network. • To fully use this feature, you must register and sign in to your Samsung account. • To use location reminders, the GPS feature must be activated.
Page 87 Apps and features Tap Get started on the Reminder card. The Reminder screen will appear and the Reminder app icon ( ) will be added to the Apps screen. Creating reminders Create reminders with various methods. Reminder will alert you if you create a reminder with a specified time or location setting.
Page 88 Apps and features Creating reminders with Bixby Press and hold the Bixby key and say “Remind me to water the flowers when I get home”. Bixby will save what you said as a reminder. Checking reminder notifications At the preset time or location, a notification pop-up window will appear. Tap Complete or Snooze.
Page 89: Phone
Apps and features Phone Introduction Make or answer voice and video calls. Making calls Launch the Phone app and tap Keypad. Enter a phone number. to make a voice call. Access additional options. Add the number to the contacts list. Preview the phone number.
Page 90 Apps and features Making calls from call logs or contacts list Tap Recents or Contacts, and then swipe to the right on a contact or a phone number to make a call. If this feature is deactivated, launch the Settings app, tap Advanced features → Motions and gestures, and then tap the Swipe to call or send messages switch to activate it.
Page 91 Apps and features Receiving calls Answering a call When a call comes in, drag outside the large circle. Rejecting a call When a call comes in, drag outside the large circle. To send a message when rejecting an incoming call, drag the Send message bar upwards. If the Add reminder switch is activated, a reminder will be saved to alert you of the rejected call one hour later.
Page 92 Apps and features Options during calls If the area around the rear camera and the fingerprint recognition sensor is covered, unwanted noises may incur during a call. Remove accessories, such as a screen protector or stickers, around the rear camera area. During a voice call The following actions are available: •...
Page 93 Apps and features Adding a phone number to Contact Adding a phone number to Contacts from the keypad Launch the Phone app and tap Keypad. Enter the number. Tap Add to Contacts. Tap Create new contact to create a new contact, or tap Update existing contact to add the number to an existing contact.
Page 94: Contacts
Apps and features Contacts Introduction Create new contacts or manage contacts on the device. Adding contacts Creating a new contact Launch the Contacts app and tap Select a storage location. Enter contact information. Select a storage location. Add an image. Enter contact information.
Page 95 Launch the Settings app, tap Accounts and backup → Accounts and select the account to sync with. Tap Sync account and tap the Contacts switch to activate it. For the Samsung account, tap → Sync settings and tap the Contacts switch to activate it. Searching for contacts Launch the Contacts app.
Page 96 Apps and features Tap the contact. Then take one of the following actions: • : Add to favourite contacts. • : Make a voice. • : Compose a message. • : Compose an email. Sharing contacts You can share contacts with others by using various sharing options. Launch the Contacts app and tap →...
Page 97 Apps and features Creating groups You can add groups, such as family or friends, and manage contacts by group. → Groups → Create group. Launch the Contacts app and tap Enter a group name. To set a group ringtone, tap Group ringtone and select a ringtone. Tap Add member, select contacts to add to the group, and then tap Done.
Page 98: Messages
Apps and features Messages Introduction Send and view messages by conversation. Sending messages You may incur additional charges for sending messages when you are roaming. Launch the Messages app and tap Add recipients and enter a message. To record and send a voice message, tap and hold , say your message, and then release your finger.
Page 99 Apps and features Viewing messages Messages are grouped into message threads by contact. You may incur additional charges for receiving messages when you are roaming. Launch the Messages app and tap Conversations. On the messages list, select a contact. View your conversation. To reply to the message, tap Enter message, enter a message, and then tap To adjust the font size, spread two fingers apart or pinch on the screen.
Page 100 Apps and features Setting the message notification You can change notification sound, display options, and more. Launch the Messages app, tap → Settings → Notifications, and then tap the switch to activate it. Change the notification settings. Setting a message reminder You can set an alert at an interval to let you know that you have unchecked notifications.
Page 101: Internet
Browse the Internet to search for information and bookmark your favourite webpages to access them conveniently. Browsing webpages Open the Samsung folder and launch the Internet app. Tap the address field. Enter the web address or a keyword, and then tap Go.
Page 102 Apps and features Using secret mode In secret mode, you can separately manage open tabs, bookmarks, and saved pages. You can lock secret mode using a password and your biometric data. Activating secret mode → Turn on Secret mode. If you are using In the toolbar at the bottom of the screen, tap this feature for the first time, set whether to use a password for secret mode.
Page 103: Email
Setting up email accounts Set up an email account when opening Email for the first time. Open the Samsung folder and launch the Email app. On the list, select an email service or tap Other. Follow the on-screen instructions to complete the setup.
Page 104: Camera
Apps and features Camera Introduction Take photos and record videos using various modes and settings. Camera etiquette • Do not take photos or record videos of other people without their permission. • Do not take photos or record videos where legally prohibited. •...
Page 105 Apps and features Basic shooting Taking photos or recording videos On the shooting modes list, tap PHOTO or VIDEO. Tap the image on the preview screen where the camera should focus. to take a photo or tap to record a video. Scene optimiser button Current mode...
Page 106 Apps and features • The preview screen may vary depending on the shooting mode and which camera is being used. • The camera automatically shuts off when unused. • Make sure that the lens is not damaged or contaminated. Otherwise, the device may not work properly in some modes that require high resolution.
Page 107 Apps and features Zooming in and out Spread two fingers apart on the screen to zoom in, and pinch to zoom out. • Zooming features are available only when using the rear camera. • If you use the video zoom feature for a long time while recording a video, the video quality may diminish to prevent your device from overheating.
Page 108 Apps and features Separating the focus area and the exposure area You can separate the focus area and the exposure area. Tap the preview screen where you want the focus area to lock and hold until the AF/AE lock frame appears on the screen, separates into AF lock and AE lock frames, then rejoins to the AF/AE lock frame.
Page 109 Apps and features Intelligent camera Scene optimizer The camera adjusts the colour settings and applies the optimized effect automatically by recognizing the subject. On the shooting modes list, tap PHOTO. When the camera recognizes the subject or scene, the scene optimizer button will change and the optimized colour will be applied.
Page 110 Apps and features SUPER SLOW-MO Super slow motion is a feature that records a quickly passing moment slowly so that you can appreciate it later. After the video is recorded, background music will be added automatically. • Some super slow motion features may differ depending on the model. •...
Page 111 Apps and features Recording super slow motion videos automatically When motion is detected in the motion detection area, the device will capture the moment in super slow motion. Super slow motion recording may start at an unwanted moment if there are conditions such as the following: •...
Page 112 Apps and features Playing super slow motion videos Select a super slow motion video and tap Play super slow-mo video. Random background music will automatically accompany the video during playback. To capture an image while playing a video, tap Editing super slow motion videos On the playback screen, you can edit the video and save it as a different file or share it.
Page 113 Apps and features LIVE FOCUS The dual camera allows you to take shallow focus photos where the background is blurred and the subject stands out clearly. Moreover, the Dual capture feature allows you to take a close-up photo zoomed in on the subject and a wide angle photo with a broader background, all in one shot.
Page 114 Apps and features Editing the background of the Live Focus photos You can also edit the background effect and the intensity of the background effect for a photo taken with the Live focus feature. Select a photo taken with the Live focus feature and tap Change background effect. Select a background effect you want.
Page 115 Apps and features Taking the hidden background with the Dual capture feature With one shot, you can capture both a close-up photo and a wide angle photo with a broader background. You can view the background scenery which was hidden on the preview screen. On the shooting modes list, tap LIVE FOCUS.
Page 116 Apps and features AR EMOJI Create a My Emoji that looks just like you, and take photos and record videos using My Emojis, character Emojis, or stickers. You can customize My Emoji’s features, such as the face shape or hairstyle, and decorate My Emoji with various accessories.
Page 117 Apps and features Creating My Emoji Make a My Emoji that looks like you. My Emoji stickers with various expressions will be automatically generated. Launch the Camera app, tap MORE on the shooting modes list, and then tap AR EMOJI →...
Page 118 Apps and features Customizing My Emoji Edit or decorate a My Emoji in the My Emoji Studio. You can also create your own My Emoji stickers. Available options may vary depending on the region or service provider. Launch the Camera app, tap MORE on the shooting modes list, and then tap AR EMOJI → Studio.
Page 119 Apps and features Using shooting modes To change the shooting mode, drag the shooting modes list to the left or right, or swipe to the left or right on the preview screen. Select a shooting mode you want. Photo mode The camera adjusts the shooting options automatically based on the surroundings to capture photos easily.
Page 120 Apps and features Pro mode Capture photos while manually adjusting various shooting options, such as exposure value and ISO value. On the shooting modes list, tap PRO. Select options and customize the settings, and then tap to take a photo. Available options •...
Page 121 Apps and features Food mode Take photos of food with vibrant colours and blurred background. On the shooting modes list, tap FOOD. Tap the screen and drag the circular frame over the area to highlight. The area outside the circular frame will be blurred. To resize the circular frame, drag a corner of the frame.
Page 122 Apps and features Panorama mode Using panorama mode, take a series of photos and then stitch them together to create a wide scene. To get the best shots using panorama mode, follow these tips: • Move the camera slowly in one direction. •...
Page 123 Apps and features Tap Play slow motion video. The fastest section of the video will be set as a slow motion section and the video will start playing. Up to two slow motion sections will be created based on the video. To edit the slow motion section, drag to the left or right.
Page 124 Apps and features Wide selfie mode Take a wide self-portrait and include as many people in the photo as possible to avoid leaving people out. On the shooting modes list, tap WIDE SELFIE. Face the front camera lens. to take a photo. Alternatively, show your palm to the front camera.
Page 125 Apps and features Customizing camera settings Options for current shooting mode On the preview screen, use the following options. The available options may vary depending on the shooting mode. • : Activate or deactivate the flash. • : Select the length of the delay before the camera automatically takes a photo. •...
Page 126 Apps and features Camera settings On the preview screen, tap . Some options may not be available depending on the shooting mode. Intelligent features • Scene optimizer: Set the device to adjust the colour settings automatically depending on the subject or scene. •...
Page 127 Apps and features • Advanced recording options: Set the device to use an advanced recording option. If you activate the High efficiency video feature, you can record videos in the High Efficiency Video Codec (HEVC) format. Your HEVC videos will be saved as compressed files to conserve the device’s storage.
Page 128: Gallery
This feature may not be available depending on the region or service provider. • Reset settings: Reset the camera settings. • Contact us: Ask questions or view frequently asked questions. Refer to Samsung Members for more information. • About Camera: View the Camera app version and legal information.
Page 129 Apps and features Select an image. Access additional options. Bixby Vision Modify the image. Share the image with others. Add the image to favourites. Delete the image. You can create a movie, animated GIF, or collage from multiple images. On the list, tap or tap →...
Page 130 Apps and features Viewing videos Launch the Gallery app and tap Pictures. Select a video to play. Tap Play video to play the video. Rewind or Access additional fast-forward by options. dragging the bar. Capture the Create an current screen. animated GIF.
Page 131 Apps and features Viewing the details of images and videos You can view file details, such as people, location, and basic information. If there is auto created content, such as a story or a GIF, the content will also be displayed. While viewing an image or on the video preview screen, drag upwards on the screen.
Page 132 Apps and features Tap → Hide or unhide albums. Tap an album switch to hide. Viewing stories When you capture or save images and videos, the device will read their date and location tags, sort the images and videos, and then create stories. To create stories automatically, you must capture or save multiple images and videos.
Page 133 TVs, or refrigerators. • To use this feature, your phone number must be verified. • To use this feature, you must register and sign in to your Samsung account. • You may incur additional charges when sharing files via the mobile network.
Page 134: Always On Display
Syncing images and videos with Samsung Cloud When you sync your Gallery app with Samsung Cloud, photos and videos you take will also be saved in Samsung Cloud. You can view images and videos saved in Samsung Cloud in your Gallery app and from other devices.
Page 135 Apps and features Setting how to display the Always On Display You can select how to display the Always On Display. The Always On Display can be set to appear continuously or only appear when tapping the screen while it is turned off. Also, you can set the time to display the Always On Display.
Page 136 Apps and features Controlling music playback on the Always On Display You can control music playback on the Always On Display. Launch the Settings app, tap Lock screen → FaceWidgets, and then tap the Music switch to activate it. To control music playback on the Always On Display, double-tap the clock. Swipe to the left or right on the clock to move to the music controller.
Page 137: Edge Screen
Apps and features Edge screen Introduction You can quickly access your favourite apps and features from the Edge panels. Using the Edge panels Drag the Edge panel handle towards the centre of the screen. If the Edge panel handle is not visible, launch the Settings app, tap Display → Edge screen, and then tap the Edge panels switch to activate it.
Page 138 Apps and features Editing the Edge panels Select panels to display on the Edge screen or edit them. Drag the Edge panel handle towards the centre of the screen. to open the Edge panel settings screen. Tick Edge panels to display. To edit a panel, tap Edit.
Page 139 Apps and features Adding app pairs Add two frequently used apps, such as a video player and a messenger app, to the Apps edge panel to launch them together in the split screen view with a single tap. For more information about the split screen view, refer to Split screen view.
Page 140 Apps and features Viewing notifications via the pop-up window When you receive a notification with edge lighting, you can quickly view its content and perform available actions by opening the pop-up window. For example, if you receive a message while watching a video or playing a game, you can view the message and reply to it without switching the screen.
Page 141: Multi Window
Apps and features Multi window Introduction Multi window lets you run two apps at the same time in the split screen view. You can also run multiple apps at the same time in the pop-up view. Some apps may not support this feature. Split screen view Pop-up view Split screen view...
Page 142 Apps and features On the lower window, swipe left or right to select another app to launch. To launch apps not on the list of recently used apps, tap the Home button or Back button and select an app. Adjusting the window size Drag the bar between the app windows up or down to adjust the size of the windows.
Page 143 Apps and features Pop-up view Tap the Recents button to open the list of recently used apps. Swipe to the left or right, tap an app’s icon, and then tap Open in pop-up view. The app screen will appear in the pop-up view. Minimize the window.
Page 144: Kids Home
Apps and features Kids Home Introduction You can restrict children’s access to certain apps, set their usage times, and configure settings to provide a fun and safe environment for children when they use the device. Using Kids Home Open the notification panel, swipe downwards on the notification panel, and then tap (Kids Home) to activate it.
Page 145 Apps and features Configuring settings for Kids Home On the Kids Home screen, tap → Parental control and enter the PIN. • Kid’s name: Manage your child’s profile. • Set daily playtime: Restrict the usage time for Kids Home. • Daily usage: View the daily usage time of Kids Home. •...
Page 146: Samsung Pay
(NFC) to allow payment through standard credit card readers. You can view more information, such as cards that support this feature at www.samsung.com/samsungpay. • To use this feature, you must sign in to your Samsung account and register your biometric data. For more information, refer to Samsung...
Page 147 Register your fingerprint or irises to use when making payments. Create a PIN to use when making payments. This PIN will be used to verify various actions in Samsung Pay, such as making payments and unlocking the app. Registering cards You can easily register cards by capturing their images with the camera.
Page 148 Making payments Tap and hold a card image at the bottom of the screen and drag it upwards. Alternatively, launch the Samsung Pay app. On the cards list, swipe to the left or right and select a card to use.
Page 149: Galaxy Wearable
Apps and features Scan your fingerprint or irises. Alternatively, enter the payment PIN you set when setting up the Samsung Pay. Touch the back of your device to the card reader. When the card reader recognizes the card information, the payment will be processed.
Page 150: Samsung Members
You can also share information with others in the Galaxy users’ community or view the latest Galaxy news and tips. Samsung Members can help you solve any problems you might encounter while using your device.
Page 151 Apps and features Composing notes with handwriting On the note composer screen, tap to write or draw with the S Pen. Favourite Eraser Redo Select Change the pens and edit. background colour. Undo Convert Change handwriting styles. to text.
Page 152 Apps and features Changing the pen settings When writing or drawing on the screen, tap to change the pen type, line thickness, or pen colour. Change the line thickness. Change the pen type. Select a new colour using the colour picker. Change the pen colour.
Page 153 Apps and features Tap or draw a line around the input to select. To move the input to another location, select the input, and then drag it to a new location. To change the size of the selection, tap the input and drag a corner of the frame that appears.
Page 154 Apps and features Painting with brushes On the note composer screen, tap to paint with various brushes. When you are finished, tap Done to insert your painting into the note. You can post your painting to PENUP to share it with others. Select a new colour using the Change the brush type.
Page 155 Pinning a note to the Home screen Pin a note to the Home screen to quickly view it or open and edit it. Launch the Samsung Notes app. Select a note and tap → Pin to home screen. The note will be added to the Home screen.
Page 156: Penup
Your profile Post your artwork. View artwork by category. You can sign in to PENUP with your Samsung account or other SNS accounts. Posting your artwork Post your artwork created in Samsung Notes or other drawing apps to PENUP. Open the Samsung folder, launch the PENUP app, and then tap To post artwork from Gallery, tap From Gallery, select your artwork to post, and then tap Done.
Page 157 To post your artwork from Gallery or other drawing apps, select the artwork from an app and → PENUP. Colouring images Using the various colours, create your own artwork. Open the Samsung folder, launch the PENUP app, and then tap Colouring. Select an image. Tap Start colouring. When you are finished, tap Done.
Page 158 Draw along as you watch the live drawing video that shows the process of completing an image. You can easily draw a nice image. Open the Samsung folder, launch the PENUP app, and then tap Live drawing. Select an image.
Page 159 Gallery or take a photo and draw on the photo. After completing your drawing, you can see the image you drew by hiding the photo. Open the Samsung folder and launch the PENUP app. → Photo drawing. Tap Take picture, take a photo, and then tap OK.
Page 160: Calendar
Apps and features Calendar Manage your schedule by entering upcoming events or tasks in your planner. Creating events Launch the Calendar app and tap or double-tap a date. If the date already has saved events or tasks in it, tap the date and tap Enter event details.
Page 161: Samsung Health
Launch the Settings app, tap Accounts and backup → Accounts and select the account to sync with. Tap Sync account and tap the Calendar switch to activate it. For the Samsung account, tap → Sync settings and tap the Calendar switch to activate → → Add new To add accounts to sync with, launch the Calendar app and tap account.
Page 162 Some features may not be available depending on the region. To add items to the Samsung Health home screen, tap Manage items at the bottom of the trackers list and tap on the items to add.
Page 163 On the Samsung Health home screen, tap Together. Steps The device counts the number of steps you take and measures the distance travelled. On the Samsung Health home screen, tap the steps tracker. Current step total Target • You may experience a brief delay while the steps tracker monitors your steps and then displays your step count.
Page 164 • Heart rate measurements may vary depending on the measurement method and the environment they are taken in. • If the heart rate sensor is not working, make sure nothing is obstructing the sensor. If the heart rate sensor continues to have the same problem, visit a Samsung Service Centre.
Page 165 Apps and features On the Samsung Health home screen, tap Measure on the heart rate tracker to start measuring your heart rate. Place your finger on the heart rate sensor on the back of the device. After a moment, your current heart rate will be displayed on the screen. Remove your finger from the sensor.
Page 166 (But if you sign in to your Samsung account from Samsung Health, your data may be saved on the server for data backup purposes.) Personal information may be stored until the completion of such purposes.
Page 167: Voice Recorder
Use different recording modes for various situations. The device can convert your voice to text and distinguish between sound sources. Making voice recordings Open the Samsung folder and launch the Voice Recorder app. to start recording. Speak into the microphone. to pause recording.
Page 168 Apps and features Changing the recording mode Open the Samsung folder and launch the Voice Recorder app. Select a mode from the top of the voice recorder screen. • Standard: This is the normal recording mode. • Interview: The device records sound from the top and the bottom of the device at a high volume while reducing the volume of sound from the sides.
Page 169: My Files
Access and manage various files stored in the device or in other locations, such as cloud storage services. Open the Samsung folder and launch the My Files app. View files that are stored in each storage. To check for unnecessary data and free up the device’s storage, tap Analyze storage.
Page 170 Apps and features Deleting alarms Tap and hold an alarm, tick alarms to delete, and then tap Delete. World Clock Launch the Clock app and tap World Clock. Creating clocks , enter a city name or select a city from the map, and then tap Add. To use the time zone converter, tap →...
Page 171: Calculator
Apps and features Timer Launch the Clock app and tap Timer. , set the duration and name, and then tap Add. To add a frequently used timer, tap Set the duration, and then tap Start. To open the keypad to enter the duration, tap the duration input field. Tap Dismiss when the timer goes off.
Page 172: Game Launcher
Apps and features Game Launcher Introduction Game Launcher gathers your games downloaded from Play Store and Galaxy Store into one place for easy access. You can set the device to game mode to play games more easily. Open games with or without sound.
Page 173 Apps and features Using Game Launcher Launch the Game Launcher app. If Game Launcher does not appear, launch the Settings app, tap Advanced features, and then tap the Game Launcher switch to activate it. Drag the Library panel upwards and tap a game. Games downloaded from Play Store and Galaxy Store will be automatically shown on the Game Launcher screen.
Page 174: Game Booster
Apps and features Game Booster Introduction Game Booster lets you play games in a better environment and provides you with useful options via the Game Booster panel. Using Game Booster To open the Game Booster panel while playing games, tap on the navigation bar.
Page 175: Smartthings
• To use SmartThings, your smartphone and other devices must be connected to a Wi-Fi or mobile network. • To fully use SmartThings, you must register and sign in to your Samsung account. • The devices you can connect may vary depending on the region or service provider.
Page 176 You can group devices by location and add rules to control the devices easily and conveniently. Connecting devices Open the Samsung folder and launch the SmartThings app. → Add device. Tap Add device or tap Select a device from the list.
Page 177 You can view and control the devices. For example, you can check the ingredients in your refrigerator or adjust the TV volume. Open the Samsung folder, launch the SmartThings app. The list of connected devices will appear. View the status of devices on the list.
Page 178 Apps and features Adding scenes Add a scene and register devices to it to control multiple devices at the same time with a single tap of a button or with a voice command. Launch the SmartThings app. → and select a location. →...
Page 179: Sharing Content
You can receive notifications from connected devices on your smartphone. For example, when the laundry is finished, you can receive a notification on your smartphone. To set devices to receive notifications, open the Samsung folder, launch the SmartThings → → Notifications, and then tap the switches next to the devices you want.
Page 180: Samsung Dex
Samsung DeX Introduction Samsung DeX is a service that allows you to use your smartphone like a computer by connecting the smartphone to an external display, such as a TV or monitor, or to a computer. Accomplish tasks you want done on your smartphone quickly and easily on a large screen using a keyboard and mouse.
Page 181 Connect an HDMI cable to the HDMI adapter and to a TV or monitor’s HDMI port. On your smartphone’s screen, tap Continue → Start. Without changing your smartphone’s screen, the Samsung DeX screen will appear on the connected TV or monitor.
Page 182 Apps and features Connecting to a computer You can use Samsung DeX by connecting your smartphone to a computer using a USB cable. Connect your smartphone to a computer using a USB cable. Open the notification panel, tap Samsung DeX.
Page 183 On your smartphone, drag downwards from the top of the screen to open the notification panel and tap Use your phone as a touchpad. • You can use the touchpad only when using Samsung DeX mode. • If your smartphone’s case has a front cover, open the front cover to use your smartphone as a touchpad.
Page 184 Controlling on a computer Control the Samsung DeX screen using the keyboard and mouse connected to the computer. You can move files easily between the computer and Samsung DeX by drag and drop, and you can also copy and paste text.
Page 185 • Favourite apps: Add frequently used apps to the Home screen and launch them quickly. • Samsung DeX panel: You can use various useful features, such as locking the Samsung DeX screen, viewing how to use Samsung DeX, and switching to screen mirroring mode.
Page 186 Moving files On the Samsung DeX screen, click and hold a file to select it in the My Files app or Gallery app and drag it to the computer screen. On the computer screen, select a file and drag it to the Samsung DeX screen, the My Files app, or the Gallery app.
Page 187: Google Apps
Apps and features Google apps Google provides entertainment, social network, and business apps. You may require a Google account to access some apps. To view more app information, access each app’s help menu. Some apps may not be available or may be labelled differently depending on the region or service provider.
Page 188 Apps and features YouTube Watch or create videos and share them with others. Photos Search for, manage, and edit all your photos and videos from various sources in one place. Google Search quickly for items on the Internet or your device. Make a simple video call.
Page 189: Introduction
Settings Introduction Customize device settings. You can make your device more personalized by configuring various setting options. Launch the Settings app. To search for settings by entering keywords, tap Connections Options Change settings for various connections, such as the Wi-Fi feature and Bluetooth. On the Settings screen, tap Connections.
Page 190: Wi-Fi
Settings • Flight mode: Set the device to disable all wireless functions on your device. You can use only non-network services. Follow the regulations provided by the airline and the instructions of aircraft personnel. In cases where it is allowed to use the device, always use it in flight mode.
Page 191 Settings Connecting to a Wi-Fi network On the Settings screen, tap Connections → Wi-Fi, and then tap the switch to activate it. Select a network from the Wi-Fi networks list. Networks that require a password appear with a lock icon. Enter the password and tap Connect.
Page 192 Settings Sending and receiving data You can share data, such as contacts or media files, with other devices. The following actions are an example of sending an image to another device. Launch the Gallery app and select an image. → Wi-Fi Direct and select a device to receive the image. Accept the Wi-Fi Direct connection request on the other device.
Page 193: Bluetooth
Bluetooth Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices. • Samsung is not responsible for the loss, interception, or misuse of data sent or received via Bluetooth. • Always ensure that you share and receive data with devices that are trusted and properly secured.
Page 194 Settings Sending and receiving data Many apps support data transfer via Bluetooth. You can share data, such as contacts or media files, with other Bluetooth devices. The following actions are an example of sending an image to another device. Launch the Gallery app and select an image. →...
Page 195: Nfc And Payment
Settings NFC and payment Your device allows you to read near field communication (NFC) tags that contain information about products. You can also use this feature to make payments and buy tickets for transportation or events after downloading the required apps. The device contains a built-in NFC antenna.
Page 196 Settings Making payments with the NFC feature Before you can use the NFC feature to make payments, you must register for the mobile payment service. To register or get more information about the service, contact your service provider. On the Settings screen, tap Connections and tap the NFC and payment switch to activate it.
Page 197: Data Saver
Settings When Touch to beam. appears on the screen, tap your device’s screen to send the item. If both devices try to send data simultaneously, the file transfer may fail. Data saver Reduce your data usage by preventing some apps running in the background from sending or receiving data.
Page 198: Mobile Hotspot And Tethering
Settings Mobile Hotspot and Tethering Use the device as a mobile hotspot to share the device’s mobile data connection with other devices when the network connection is not available. Connections can be made via Wi-Fi or USB. On the Settings screen, tap Connections → Mobile Hotspot and Tethering. You may incur additional charges when using this feature.
Page 199: More Connection Settings
Settings More connection settings Customize settings to control other connection features. On the Settings screen, tap Connections → More connection settings. • Nearby device scanning: Set the device to scan for nearby devices to connect to. • Printing: Configure settings for printer plug-ins installed on the device. You can search for available printers or add one manually to print files.
Page 200 Settings Printing Configure settings for printer plug-ins installed on the device. You can connect the device to a printer via Wi-Fi or Wi-Fi Direct, and print images or documents. Some printers may not be compatible with the device. Adding printer plug-ins Add printer plug-ins for printers you want to connect the device to.
Page 201 Settings MirrorLink You can display your device’s screen on the vehicle’s head unit monitor. Connect your device to a vehicle to control your device’s MirrorLink apps on the vehicle’s head unit monitor. On the Settings screen, tap Connections → More connection settings → MirrorLink. Your device is compatible with vehicles that support MirrorLink version 1.1 or higher.
Page 202: Sounds And Vibration
Settings Sounds and vibration Options Change settings for various sounds on the device. On the Settings screen, tap Sounds and vibration. • Sound mode: Set the device to use sound mode, vibration mode, or silent mode. • Vibrate while ringing: Set the device to vibrate and play a ringtone for incoming calls. •...
Page 203: Separate App Sound
Settings Separate app sound Set the device to play media sound from a specific app on the connected Bluetooth speaker or headset separate from the sound of other apps. For example, you can listen to the Navigation app through your device’s speaker while listening to playback from the Music app through the vehicle’s Bluetooth speaker.
Page 204: Display
Settings Display Options Change the display and the Home screen settings. On the Settings screen, tap Display. • Brightness: Adjust the brightness of the display. • Adaptive brightness: Set the device to keep track of your brightness adjustments and apply them automatically in similar lighting conditions. •...
Page 205: Blue Light Filter
Settings • Touch sensitivity: Increase the touch sensitivity of the screen for use with screen protectors. • Screensaver: Set the device to launch a screensaver when the device is charging. Refer to Screensaver for more information. Blue light filter Reduce eye strain by limiting the amount of blue light emitted by the screen. While you are watching HDR videos from HDR-exclusive video services, the blue light filter may not be applied.
Page 206: Screen Resolution
Settings Optimizing the full screen colour balance Optimize the display colour by adjusting the colour tones to your preference. When you drag the colour adjustment bar towards Cool, the blue colour tone will increase. When you drag the bar towards Warm, the red colour tone will increase. On the Settings screen, tap Display →...
Page 207: Screensaver
Settings Screensaver You can set to display images as a screensaver when the screen turns off automatically. The screensaver will be displayed when the device is charging. On the Settings screen, tap Display → Screensaver. Select an option. to select albums for displaying images. When you are finished, tap the Back button.
Page 208: Lock Screen
Settings Lock screen Options Change the settings for the locked screen. On the Settings screen, tap Lock screen. The available options may vary depending on the screen lock method selected. • Screen lock type: Change the screen lock method. • Smart Lock: Set the device to unlock itself when trusted locations or devices are detected.
Page 209: Smart Lock
Settings Smart Lock You can set the device to unlock itself and remain unlocked when trusted locations or devices are detected. For example, if you have set your home as a trusted location, when you get home your device will detect the location and automatically unlock itself. •...
Page 210 • Security update: View the version of your device’s software and check for updates. • Google Play system update: View the Google Play system version and check for updates. • Samsung Pass: Verify your identity easily and securely via your biometric data. Refer to Samsung Pass for more information.
Page 211: Intelligent Scan
If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
Page 212 Settings • Intelligent Scan is not intended for any diagnostic, therapeutic, or preventative medical purposes. • Your phone could be unlocked by someone that looks like you. • Keep secure of your phone and do not let anyone else unlock your phone. For better face and iris recognition The phone may not recognize your irises or face when: •...
Page 213 Settings Deleting registered face and iris data You can delete face and iris data that you have registered. On the Settings screen, tap Biometrics and security → Intelligent Scan. Unlock the screen using the preset screen lock method. Tap Remove face and iris data → Remove. Once the registered face and iris data has been deleted, all the related features will also be deactivated.
Page 214: Face Recognition
Settings Face recognition You can set the device to unlock the screen by recognizing your face. • If you use your face as a screen lock method, your face cannot be used to unlock the screen for the first time after turning on the device. To use the device, you must unlock the screen using the pattern, PIN, or password you set when registering the face.
Page 215 Settings Registering your face For better face registration, register your face indoors and out of direct sunlight. On the Settings screen, tap Biometrics and security → Face recognition. Unlock the screen using the preset screen lock method. If you have not set a screen lock method, create one. Read the on-screen instructions and tap Continue.
Page 216 Settings Deleting the registered face data You can delete face data that you have registered. On the Settings screen, tap Biometrics and security → Face recognition. Unlock the screen using the preset screen lock method. Tap Remove face data → Remove. Once the registered face is deleted, all the related features will also be deactivated.
Page 217: Iris Recognition
If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
Page 218 Settings Precautions for using iris recognition Before using iris recognition, keep the following precautions in mind. • To protect your eyes, keep the screen at least 20 cm away from your face when using iris recognition. • If you attach screen protectors (privacy protection films, tempered glass protectors, etc.), the recognition may fail.
Page 219 Settings Registering irises The device can save the iris data of one person only. You cannot register more than one set of irises. On the Settings screen, tap Biometrics and security → Irises. Unlock the screen using the preset screen lock method. If you have not set a screen lock method, create one.
Page 220 Once the registered iris data has been deleted, all the related features will also be deactivated. Using Samsung Pass When you register your irises to Samsung Pass, you can use them to easily verify your identity or sign in to websites. Refer to Samsung Pass for more information.
Page 221 Settings Unlocking the screen with your irises You can unlock the screen with your irises instead of using a pattern, PIN, or password. On the Settings screen, tap Biometrics and security → Irises. Unlock the screen using the preset screen lock method. Tap the Iris unlock switch to activate it.
Page 222: Fingerprint Recognition
If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
Page 223 Settings For better fingerprint recognition When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance: • The fingerprint recognition sensor recognizes fingerprints. Ensure that the fingerprint recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and necklaces.
Page 224 Unlock the screen using the preset screen lock method. Select a fingerprint to delete and tap Remove → Remove. Using Samsung Pass When you register your fingerprints to Samsung Pass, you can use them to easily verify your identity or sign in to websites. Refer to Samsung Pass for more information.
Page 225: Samsung Pass
Samsung Pass Samsung Pass allows you to sign in to your Samsung account, websites, or apps more easily and securely via your biometric data, such as fingerprints or irises, rather than entering your login information. Also, Samsung Pass allows you to enter the personal information, such as your address or payment card information, more easily and quickly via your registered biometric data.
Page 226 Using Samsung Pass to sign in to websites You can use Samsung Pass to easily sign in to websites that support ID and password autofill. Open a website that you want to sign in to. Enter your user name and password, and then tap the website’s sign in button.
Page 227 Settings Managing sign-in information View the list of websites and apps you have set to use Samsung Pass and manage your sign-in information. On the Settings screen, tap Biometrics and security → Samsung Pass. Unlock the screen using the preset screen lock method.
Page 228 Settings Entering your personal information automatically You can use Samsung Pass to easily enter your address or payment card information on apps that support autofilling personal information. On the Settings screen, tap Biometrics and security → Samsung Pass. Unlock the screen using the preset screen lock method.
Page 229: Secure Folder
Secure Folder, make sure to back up a copy of the data in another secure location. Setting up Secure Folder Launch the Settings app and tap Biometrics and security → Secure Folder. Agree to the terms and conditions of Secure Folder. Enter your Samsung account ID and password and tap Sign in.
Page 230 • When you launch the Secure Folder app, you must unlock the app using your preset lock method. • If you forget your Secure Folder unlock code, you can reset it using your Samsung account. Tap the reset button at the bottom of the locked screen, and enter your Samsung account password.
Page 231 Tap and hold an app to delete, and tap Uninstall. Adding accounts Add your Samsung and Google accounts, or other accounts, to sync with the apps in Secure Folder. Launch the Secure Folder app and tap → Settings → Accounts → Add account.
Page 232 Secure Folder to deactivate the feature. Backing up and restoring Secure Folder Back up content and apps in Secure Folder to Samsung Cloud using your Samsung account and restore them later. Backing up data Launch the Secure Folder app and tap →...
Page 233: Accounts And Backup
Accounts and backup Options Sync, back up, or restore your device’s data using Samsung Cloud. You can also register and manage accounts, such as your Samsung account or Google account, or transfer data to or from other devices via Smart Switch.
Page 234: Samsung Cloud
Back up data from your previous device to Samsung Cloud and restore the data to your new device. You can also sync data saved in your device with Samsung Cloud and view data saved on the Samsung Cloud. You must register and sign in to your Samsung account to use Samsung Cloud.
Page 235: Google
Tick the data types you want to restore and tap Restore. Syncing data from your device You can sync data saved in your device, such as images, videos, and events, with Samsung Cloud and access it from other devices. On your new device, launch the Settings app and tap Accounts and backup →...
Page 236: Advanced Features
Bixby Key. • Call & text on other devices: Use your device’s calling and messaging features on other devices signed in to your Samsung account. This feature may not be available depending on the region or service provider. • Link to Windows: Instantly access data saved in your device on your computer.
Page 237: Dual Messenger
Settings • One-handed mode: Activate one-handed operation mode for your convenience when using the device with one hand. This feature may not be available depending on the region or service provider. • Game Launcher: Activate the Game Launcher. Refer to Game Launcher for more information.
Page 238: Device Care
Settings Uninstalling a second app On the Settings screen, tap Advanced features → Dual Messenger. Tap the switch of the app you want to disable and tap Disable. All data related to the second app will be deleted. If you uninstall the first app, the second app will also be deleted. Device care The device care feature provides an overview of the status of your device’s battery, storage, memory, and system security.
Page 239: Optimizing Your Device
Settings Optimizing your device On the Settings screen, tap Device care → Optimize now. The quick optimization feature improves device performance through the following actions. • Clearing some memory. • Deleting unnecessary files and closing apps running in the background. •...
Page 240: Storage
The available capacity may change when you update the device. • You can view the available capacity of the internal memory in the Specification section for your device on the Samsung website. Managing the storage space To delete residual files, such as cache, tap Clean now. To delete files or uninstall apps that you do not use any more, select a category.
Page 241: Apps
If the battery becomes fully discharged, the time and date are reset. • Contact us: Ask questions or view frequently asked questions. Refer to Samsung Members for more information. • Reset: Reset your device’s settings or perform a factory data reset. You can reset all your settings, or only network settings or accessibility settings.
Page 242: Accessibility
Settings Adding device languages You can add languages to use on your device. On the Settings screen, tap General management → Language and input → Language → Add language. To view all the languages that can be added, tap → All languages. Select a language to add.
Page 243: Software Update
Settings Software update Update your device’s software via the firmware over-the-air (FOTA) service. You can also schedule software updates. On the Settings screen, tap Software update. If emergency software updates are released for your device’s security and to block new types of security threats, they will be installed automatically without your agreement.
Page 244: Appendix
Appendix Accessibility About Accessibility Improve accessibility with features that make the device easier to use for users who have impaired vision, hearing, and reduced dexterity. Launch the Settings app and tap Accessibility. You can check the accessibility feature you are to view features you are currently using or tap Turn off using at the top of the screen.
Page 245 Appendix Controlling the screen with finger gestures You can use various finger gestures to control the screen while you are using Voice Assistant. One finger gestures • Tapping: Read aloud the item under your finger. To explore the screen, place a finger on the screen and move it on the screen.
Page 246 Appendix • Swipe upwards or downwards on the Home screen: Open the Apps screen. • Swipe upwards or downwards on the Apps screen: Return to the Home screen. • Swiping in any direction on the locked screen: Unlock the screen. •...
Page 247 Appendix Adding and managing image labels You can assign labels to images on the screen. The device reads aloud the labels when the images are selected. Add labels to unlabelled images by tapping the screen twice with three fingers and holding. To manage the labels, launch the Settings app and tap Accessibility →...
Page 248 Appendix • Focus indicator: Set the device to thicken the border of the focus indicator that appears when you tap items. You can also change the colour of the indicator. • Single-tap activation: Set the device to activate the selected item with a single tap. •...
Page 249 High contrast fonts switch to activate it. Using the high contrast keyboard Change the colours of the Samsung keyboard to increase the contrast between the text and the background. Launch the Settings app, tap Accessibility → Visibility enhancements, and then tap the High contrast keyboard switch to activate it.
Page 250 Appendix Colour adjustment Adjust how colours are displayed on the screen if you have difficulty in distinguishing colours. The device changes the colours into more recognizable colours. Launch the Settings app, tap Accessibility → Visibility enhancements → Colour adjustment, and then tap the switch to activate it. Select an option. To adjust the intensity of colour, drag the adjustment bar under Intensity.
Page 251 Appendix Magnifying the screen Magnify the screen and zoom in on a specific area. Launch the Settings app and tap Accessibility → Visibility enhancements → Magnification. • Triple tap screen to magnify: Zoom in by tapping the screen three times. To return to the normal view, tap the screen three times again.
Page 252 Appendix Hearing enhancements Sound detectors Set the device to vibrate when it detects your doorbell or a baby crying. While this feature is enabled, voice recognition will not operate. Baby crying detector Launch the Settings and tap Accessibility → Hearing enhancements → Sound detectors →...
Page 253 Caption settings Launch the Settings app, tap Accessibility → Hearing enhancements → Subtitle settings → Samsung Video Player or Google Play Movies & TV, and then tap the switch to activate it. Select an option for configuring the caption settings.
Page 254 Appendix Interaction and dexterity Universal switch You can control the touchscreen by connecting an external switch, by tapping the screen, or by using head movements and face gestures. Launch the Settings app and tap Accessibility → Interaction and dexterity → Universal switch.
Page 255 Appendix Accessing assistive menus The assistive shortcut icon appears as a floating icon for easy access to the assistive menus from any screen. When you tap the assistive shortcut icon, the icon expands slightly and the assistive menus appear on the icon. Tap the left or right arrow to move to other panels or swipe to the left or right to select other menus.
Page 256 Appendix Answering or ending calls Change the method for answering or ending calls. Launch the Settings app and tap Accessibility → Interaction and dexterity → Answering and ending calls. Select the desired method. Easy screen turn on Turn on the screen by moving your hand above the sensor at the top of the device. You can turn on the screen without pressing a key.
Page 257 Appendix Touch and hold delay Set the recognition time for tapping and holding the screen. Launch the Settings app, tap Accessibility → Interaction and dexterity → Touch and hold delay, and then select an option. Tap duration Set the duration you must touch the screen for the device to recognize it as a tap. Launch the Settings app, tap Accessibility →...
Page 258 Appendix Launching the shortcut services quickly Set to start a shortcut services quickly. Launch the Settings app, tap Accessibility → Advanced settings → Volume up and down keys, and then tap the switch to activate it. Then, tap Selected service and select a shortcut service to start when you simultaneously press and hold the Volume Up key and the Volume Down key for three seconds.
Page 259 Appendix Adding voice recordings to voice labels You can use voice labels to distinguish objects of similar shape by attaching labels to them. You can record and assign a voice recording to an NFC-enabled voice label. The voice recording is played back when you place your device near the label. Turn on the NFC feature before using this feature.
Page 260: Troubleshooting
Appendix Troubleshooting Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes: •...
Page 261 • If the touchscreen is scratched or damaged, visit a Samsung Service Centre. Your device freezes or encounters a fatal error Try the following solutions. If the problem is still not resolved, contact a Samsung Service Centre. Restarting the device If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again.
Page 262 Appendix Calls are not connected • Ensure that you have accessed the right cellular network. • Ensure that you have not set call barring for the phone number you are dialling. • Ensure that you have not set call barring for the incoming phone number. Others cannot hear you speaking on a call •...
Page 263 • Ensure that the charger is connected properly. • Visit a Samsung Service Centre and have the battery replaced. The battery depletes faster than when first purchased • When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced.
Page 264 • On your device, launch the Settings app, tap General management → Reset → Reset network settings → Reset settings → Reset to reset network settings. You may lose registered information when performing the reset. If the tips above do not solve the problem, contact a Samsung Service Centre.
Page 265 Data stored in the device has been lost Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device.
Page 266 • Restart your device to clear any temporary software bugs. • Ensure that your device software is updated to the latest version. • If you are still having trouble with Bixby after trying these tips, contact a Samsung Service Centre.
Page 267: Removing The Battery
• Samsung does not accept liability for any damage or loss (whether in contract or tort, including negligence) which may arise from failure to precisely follow these warnings and...
Page 268: Health And Safety
• Use only a Samsung-approved battery and charger specifically designed for your device. An incompatible battery or charger can cause serious injuries or damage to your device. • Samsung cannot be responsible for the user’s safety when using accessories or supplies that are not approved by Samsung.
Page 269 Health and Safety Do not carry your device in your back pockets or on your waist • The device may be damaged, explode, or result in a fire if too much pressure is applied to it. • You may be injured if you are bumped or fall. Do not drop or cause an impact to the charger or the device Handle and dispose of the device and charger with care •...
Page 270 Health and Safety When using the wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger The device may not charge properly or may overheat. Do not bite or suck the device or the battery •...
Page 271 If you notice strange smells or sounds coming from your device or the battery, or if you see smoke or liquids leaking from the device or battery, stop using the device immediately and take it to a Samsung Service Centre Failure to do so may result in fire or explosion.
Page 272 Health and Safety • Do not take notes or look up phone numbers. Jotting down a “to do” list or flipping through your address book takes attention away from your primary responsibility of driving safely. • Dial sensibly and assess the traffic. Place calls when you are not moving or before pulling into traffic.
Page 273 Health and Safety Do not store your device near magnetic fields • Your device may malfunction or the battery may discharge from exposure to magnetic fields. • Magnetic stripe cards, including credit cards, phone cards, passbooks, and boarding passes, may be damaged by magnetic fields. Prolonged exposure of your skin to an overheated device may cause low temperature burn symptoms, such as red spots and pigmentation Do not use your device with the back cover removed...
Page 274 Do not use the device if the screen is cracked or broken • Broken glass or acrylic could cause injury to your hands and face. Take the device to a Samsung Service Centre to have it repaired. Install mobile devices and equipment with caution •...
Page 275 • Any changes or modifications to your device can void your manufacturer’s warranty. If your device needs servicing, take your device to a Samsung Service Centre. • Do not disassemble or puncture the battery, as this can cause explosion or fire.
Page 276 Protect your personal data and prevent leakage or misuse of sensitive information • While using your device, be sure to back up important data. Samsung is not responsible for the loss of any data. • When disposing of your device, back up all data and then reset your device to prevent misuse of your personal information.
Page 277 Health and Safety Malware and viruses To protect your device from malware and viruses, follow these usage tips. Failure to do so may result in damages or loss of data that may not be covered by the warranty service • Do not download unknown applications. •...
Page 278 Health and Safety Acknowledging Special Precautions and ISED (Innovation, Science and Economic Development Canada) Notice Cautions Any changes or modifications to your device not expressly approved in this document could void your warranty for this equipment, and void your authority to operate this equipment. Only use approved batteries, antennas, and chargers.
Page 279 Health and Safety to remember is that each device meets strict federal guidelines. Variations in SARs do not represent a variation in safety. All devices must meet the federal standard, which incorporates a substantial margin of safety. As stated above, variations in SAR values between different model devices do not mean variations in safety.
Page 280 THE USE OF ANY CONTENT OR SERVICE BY YOU OR ANY THIRD PARTY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ” Third party services may be terminated or interrupted at any time, and Samsung makes no representation or warranty that any content or service will remain available for any period of time.
Page 281 Trademarks • SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics. ® • Bluetooth is a registered trademark of Bluetooth SIG, Inc. worldwide.

Samsung SM-N960W User Manual

Quick Links

Related Manuals for Samsung SM-N960W

Summary of Contents for Samsung SM-N960W

Table of Contents