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Acer TravelMate 360 Service Manual

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See also: User Manual
TravelMate 360
Service Guide
Service guide files and updates are available
on the CSD web; for more information,
please refer to
http://csd.acer.com.tw
PART NO.: 49.45S01.001
PRINTED IN TAIWAN

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  • Page 1 TravelMate 360 Service Guide Service guide files and updates are available on the CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: 49.45S01.001 PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on TravelMate 360 service guide. Date 01/03/2001 Cover 01/24/2002 Chapter 1 05/07/2002 Chapter 5 05/09/2002 Chapter 5 Chapter Replace AIPG/CSD with CSD, located on the top cover. Change the expansion port to Easy Link Port/...
  • Page 3 Copyright Copyright © 2001 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Screen messages NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: Table Of Contents

    Chapter 1 System Specifications Features ............1 System Block Diagram .
  • Page 8 Table of Contents Removing the Modem Board ........64 Removing the Wireless LAN Board .

  • Page 9: System Specifications

    System Specifications Features This computer was designed with the user in mind. Here are just a few of its many features: Performance ® Intel Mobile Pentium SpeedStep technology Memory expandable up to 1024MB or 1GB and supports PC133 MHz bus speed External EasyLink™...
  • Page 10 Expansion Type II CardBus PC Card (formerly PC MCIA) slot Upgradeable memory EasyPort port replicator Keyboard and Pointing Device 84-/85-/87-key PS/2 and AT-compatible keyboard Ergonomically-centered touchpad pointing device with scroll function I/O Ports One Type II CardBus PC Card slot One RJ-45 jack for Ethernet One RJ-11 phone jack One DC-in jack (AC adapter)

  • Page 11: System Block Diagram

    System Block Diagram MEM BUS MEM BUS 133MHZ 133MHZ SO-DIMM*2 SO-DIMM*2 SO-DIMM*2 SO-DIMM*2 MIC IN MIC IN AC’97 AC’97 AC’97 AC’97 CODEC CODEC CODEC CODEC ALC201 ALC201 ALC201 ALC201 Line Out Line Out OP AMP OP AMP OP AMP OP AMP APA2020 APA2020 APA2020...

  • Page 12: Board Layout

    Board Layout Top View Cover Switch Speaker Connector Battery Connector Modem Connector Jumper Mini PCI Connector Touchpad Connector ICH3 South Bridge Super I/O SMSC LPC 47N267 HDD Connector Firmware Hub Golden Finger Microphone Connector Line-in/Microphone-in Line-out/headphone SmartCard Connector PCMCIA Connector Keyboard Connector CPU socket Power Switch...

  • Page 13: Bottom View

    Bottom View TV Encoder CH7011 Intel VCH CN27 FAN Connector DIMM Socket 2 Chapter 1 DIMM Socket 1 OZ OZ711E1B TI 1394 (TSB43AB22)

  • Page 14: Outlook View

    Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front View Icon Item Display screen Also called LCD (liquid-crystal display), diplays computer output. Status indicators LEDs (light-emitting diode) that turn on and off to show the status of the computer, its functions and components.
  • Page 15 Speaker Outputs sounds. Chapter 1...

  • Page 16: Left Panel

    Left Panel Icon IEEE 1394 port Power switch PC card eject button PC Card slots SmartCard eject button SmartCard slot Video capture kit slot Item Easylink combo drive Connects to an Easylink combo drive connector Connects to IEEE1394 devices. Turns on the computer power. Ejects PC Card from the card slot.

  • Page 17: Right Panel

    Right Panel Item Video capture kit slot Battery bay Security keylock Chapter 1 Description Accepts the video capture kit option on the right side of the computer. Houses the computer’s battery pack. Connects to a Kensington-compatible computer security lock.

  • Page 18: Rear Panel

    Rear Panel Icon Item PS/2 port Connects to any PS/2-compatible devices (e.g., PS/2 keyboard/mouse/keypad). USB ports (two) Connects to any Universal Serial Bus devices (e.g., USB mouse, USB camera). Easy link port/ Connects to I/O replicator or EasyPort Replicator port expansion devices.

  • Page 19: Bottom Panel

    Bottom Panel Item Battery bay Hard disk bay Hard disk anti-shock protection Battery release latch Personal identification slot Memory compartment Chapter 1 Description Houses the computer’s battery pack. Houses the computer’s hard disk (secured by a screw). Disk Anti-Shock Protection (DASP) protects your hard disk against accidental shock and vibration.

  • Page 20: Indicators

    Indicators The computer has seven easy-to-read status icons below the display screen. The Power and Sleep status icons are visible even when you close the display cover so you can see the status of the computer while the cover is closed. Icon Function Wireless Communication...

  • Page 21: Lock Keys

    Lock Keys The keyboard has three lock keys which you can toggle on and off. Lock Key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. When is on, the embedded keypad is in numeric mode.
  • Page 22 Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired Access Number keys on embedded Type numbers in a normal...

  • Page 23: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Icon !" Windows logo key Application key Chapter 1 Description Start button. Combinations with this key perform shortcut functions. Below are a few examples: " + Tab (Activates next taskbar button) "...

  • Page 24: Hot Keys

    Hot Keys The computer employs hot keys or key combinations to access most of the computer’s controls like screen brightness, volume output and the BIOS Utility. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Icon Fn-F1...
  • Page 25 Hot Key Icon Alt Gr-Euro Chapter 1 Function Brightness down Decreases the screen brightness. Euro Types the Euro symbol. Description...

  • Page 26: Launch Keys

    Launch Keys Located at the top of the keyboard are five buttons. These buttons are called launch keys. They are designated as P1, P2, P3, mail button amd Web browser button. NOTE: To the left of these five launch keys is the wireless communiation button. Launch key Default applicaation User-programmable...

  • Page 27: Touchpad

    Touchpad The built-in touchpad is a PS/2-compatible pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. NOTE: When using an external USB or serial mouse, you can press Fn + are using an external PS/2 mouse, the touchpad is automatically disabled.
  • Page 28 cursor pressing on the right scroll bar of Windows applications. Left Function Button Execute Click twice quickly Select Click once Drag Click and hold, then use finger to drag the cursor on the touchpad Access context menu Scroll NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The touchpad is sensitive to finger movements.

  • Page 29: Hardware Specifications And Configurations

    Intel Pentium III 1/1.06/1.13/1.20/1.26 GHz processor with 512KB L2 on- die Cache uFCBGA2 package 1.40V/1.15V 1.25V Specification Acer R01-A3 Flash ROM 512KB 49LF004-33-4C-NH ACPI 1.0b, APM 1.2, PC Card 95, SM BIOS 2.3, EPP/IEEE 1284, ECP/ IEEE 1284 1.7 & 1.9, IrDA, PCI 2.2, PnP 1.0a, DMI 2.0, PS/2 keyboard and...
  • Page 30 Memory Combinations Slot 1 64 MB 0 MB 128 MB 0 MB 64 MB 128 MB 64 MB 128 MB 256 MB 0 MB 256 MB 512 MB Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations.
  • Page 31 Floppy Disk Drive Interface Item Encoding method Power Requirement Input Voltage (V) Hard Disk Drive Interface Item Vendor & Model Name Capacity (MB) Bytes per sector Data heads Recording zone Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Max.
  • Page 32 Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Resolution Compatibility Mixed sound source Voice channel Sampling rate Internal microphone Internal speaker / Quantity Supports PnP DMA channel Supports PnP IRQ Video Interface Item Chip vendor Chip name Chip voltage Supports ZV (Zoomed Video) port Graph interface...
  • Page 33 Parallel Port Item Parallel port controller Number of parallel port Location Connector type Parallel port function control Supports ECP/EPP Optional ECP DMA channel (in BIOS Setup) Optional parallel port I/O address (in BIOS Setup) Optional parallel port IRQ (in BIOS Setup) Serial Port Item Serial port controller...
  • Page 34 PCMCIA Port Item PCMCIA controller Supports card type Number of slots Access location Supports ZV (Zoomed Video) port Supports 32 bit CardBus System Board Major Chips Item System core logic Super I/O controller Audio controller Video controller Hard disk drive controller Keyboard controller Keyboard Item...
  • Page 35 DC-AC LCD Inverter Item Vendor & model Ambit T621124.00 730 name Input voltage (V) 7.3 (min.) Input current (mA) Output voltage (Vrms, no load) Output voltage 40 (min.) frequency (kHz) Output Current/ Iout(Min) Lamp Iout(Max) NOTE: DC-AC inverter is used to generate very high AC voltage, then support to LCD CCFT backlight user, and is also responsible for the control of LCD brightness.

  • Page 36: Environmental Requirements

    AC Adapter Item Output Ratings (CV mode) DC output voltage Noise + Ripple Load Output Ratings (CC mode) DC output voltage Constant output Dynamic Output Characteristics Turn-on delay time Hold up time Over Voltage Protection (OVP) Short circuit protection Electrostatic discharge (ESD) Dielectric Withstand Voltage Primary to secondary Leakage current...

  • Page 37: Mechanical Specification

    Environmental Requirements Item Operating Non-operating Non-operating Humidity Operating Non-operating Non-operating Vibration Operating (unpacked) Non-operating (unpacked) Non-operating (packed) Mechanical Specification Item Dimensions Weight I/O Ports Drive Bays Material Indicators Switch Memory Address Map Memory Address 00100000h-000F0000h 000F0000h-000E0000h 000D0000h-000C0000h 000C0000h-000A0000h 000A0000h-00000000h I/O Address Map I/O Address 000-00F 020-021...
  • Page 38 I/O Address Map I/O Address 040B 070-071 080-08F 0A0-0A1 0C0-0DF 0F0-0FF 120-13F 180-18F 170-177 1F0-1F7 220-22F 240-24F 278-27F 2E8-2EF 2F8-2FF 378, 37A 3BC-3BE 3B0-3BB 3C0-3DF 3F0h-3F7 3E8-3EF 3F0-3F7 3F8-3FF 480-48F, 4D6 4D0-4D1 CF8-CFF IRQ Assignment Map Interrupt Channel IRQ0 IRQ1 IRQ2 IRQ3 IRQ4...
  • Page 39 IRQ Assignment Map Interrupt Channel IRQ13 IRQ14 IRQ15 DMA Channel Assignment DMA Channel DRQ0 DRQ1 DRQ2 DRQ3 DRQ4 DRQ5 DRQ6 DRQ7 Chapter 1 Function Math processor Primary IDE channel (hard disk) Secondary IDE channel(CD-ROM drive) Function Reserved Reserved Reserved DMA controller Reserved Reserved Reserved...
  • Page 40 Chapter 1...

  • Page 41: System Utilities

    System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 42: System Information

    ROM Attached ROM Attached V3.3 R01-A1x V3.3 R01-A1x XXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXX XXXXXXXXXX XXXXXXXXXX XXXXXXXXXX XXXXXXXXXX TravelMate 360 TravelMate 360 Acer Acer XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX = Change setting, = Change setting, Description Describes the CPU type and its speed. Display the Floppy information.

  • Page 43: Basic System Settings

    Basic System Settings The Basic System Settings screen allows you to set the system date and time. Date ----------------------------------- Date ----------------------------------- Time ----------------------------------- Time ----------------------------------- = Move highlight bar, = Move highlight bar, The following table describes the parameters in this screen. Parameter Date Sets the system date.

  • Page 44: Startup Configuration

    Startup Configuration The Startup Configuration screen contains parameter values that define how your computer behaves on system startup. The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Boot Display --------------------------------------------- Boot Display --------------------------------------------- Screen Expansion -------------------------------------- Screen Expansion --------------------------------------...
  • Page 45 The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings Parameter Boot Display Screen Expansion Resume on LAN Access Hotkey Beep CPU Power Management Mode Technology Select CPU power policy. Intel SpeedStep Chapter 2 Description...

  • Page 46: Boot Sequence

    Boot Sequence If you have Enable 1394 Legacy Mode and system has one or two 1394 HDD, you can choose boot from 1394 HDD.. Fast Boot-------------------------------------------------------- Fast Boot-------------------------------------------------------- Boot Menu------------------------------------------------------ Boot Menu Boot Menu Boot Menu------------------------------------------------------ 1394Legacy Modes----------------------------------------- 1394Legacy Modes----------------------------------------- Boot From LAN------------------------------------------------ Boot From LAN------------------------------------------------ Boot Drive Sequence:...
  • Page 47 If you have Enabled 1394 Legacy Mode and system has one or two 1394 CD-ROM, you can choose boot from 1394 CD-ROM. Fast Boot-------------------------------------------------------- Fast Boot-------------------------------------------------------- Boot Menu Boot Menu Boot Menu------------------------------------------------------ Boot Menu------------------------------------------------------ 1394Legacy Modes----------------------------------------- 1394Legacy Modes----------------------------------------- Boot From LAN------------------------------------------------ Boot From LAN------------------------------------------------ Boot Drive Sequence: Boot Drive Sequence:...

  • Page 48: Onboard Device Configuration

    Onboard Device Configuration The parameters in this screen are for advanced users only. You do not need to change the values in this screen because these values are already optimized. The Onboard Device Configuration screen assigns resources to basic computer communication hardware. Serial Port -------------------------------------------------- Serial Port -------------------------------------------------- Base Address ----------------------------------------...
  • Page 49 Parameter Operation Mode Sets operation mode of the parallel port. Only set the parallel post operation mode BIOS Setup. If set to be ECP mode, the Windows will assume the parallel port as the ECP port. ECP DMA Channel Sets a DMA channel for the pringer ot operate in ECP mode.

  • Page 50: System Security

    System Security The System Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Setup Password--------------------------------- Setup Password Setup Password--------------------------------- Setup Password Power - on Power - on Power - on Power - on Password Password----------------------------- Password----------------------------- Password Hard Disk Password----------------------------...

  • Page 51: Setting A Password

    Setting a Password Follow these steps: Use the cursor up/down keys to highlight a Password parameter (Setup, Power-on or Hard Disk) and press the key. The password box appears: Type a password. The password may consist of up to eight characters (A-Z, a-z, 0-9). IMPORTANT:Be very careful when typing your password because the characters do not appear on the screen.

  • Page 52: Load Default Settings

    When the Hard Disk Password is set, the following prompt appears at boot-up. Type the Hard Disk Password (a dot appears for each character you type) and press computer. If you enter the password incorrectly, an x symbol appears. Try again and press You have three chances to enter a password.

  • Page 53: Bios Flash Utility

    NOTE: This program contains a readme.txt file. This readme.txt file will introduce on how to use IFlash utility. System Utility Diskette This utility diskette is for the Acer TravelMate 360 notebook machine. You can find the utility in Service CD kit. It provides the following functions: Panel ID Utility Thermal &...

  • Page 54: Running Pqa Diagnostics Program

    Running PQA Diagnostics Program Press to move around the main menu. Press are Diag, Result, SysInfo, Option and Exit. The Diag option lets you select testing items and times. The following screen appears when you select Diag from the main menu. One Test performs a single test and Manual checks the selected test items in sequence.
  • Page 55 The screen below appears if you select Multi Test. Specify the desired number of tests and press After you specify the number of tests to perform, the screen shows a list of test items (see below). Move the highlight bar from one item to another. Press Space to enable or disable the item. Press view the available options of each selected item.
  • Page 56 Chapter 2...

  • Page 57: Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat to prevent electrostatic discharge Flat-bladed screwdriver Phillips screwdriver Hexagonal screwdriver Plastic stick...

  • Page 58: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Chapter 3...

  • Page 59: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphical representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 60 Modem Board Touchpad Module Touchpad Microphone Screw List Item Screw M2 X L7 (Black) Screw M3 X L4 (Silver) Screw DIMM Cover Steel Nagano-1 (Black) Screw M2.5 X L8 (Black) Screw M2.5 X L6 (Black) Screw M2.5 X L4 (Black) Screw NYLOK M2.5-5 (Black) Screw M2X4 (Head 0.5) NYLOK Screw M2 X L2.5 (Black)

  • Page 61: Removing The Battery Pack

    Removing the Battery Pack To remove the battery pack, push the battery release button inward. Slide the battery pack out from the main unit. Chapter 3...

  • Page 62: Removing The Hard Disk Drive Module

    Removing the Hard Disk Drive Module See “ Removing the Battery Pack” on page 53 To remove the hard disk drive, first remove the screw from the hard disk drive bezel. Then carefully remove the hard disk drive module from the main unit. Disassembling the Hard Disk Drive Module See “...

  • Page 63: Removing The Dvd-Rom And Floppy Disk Drive Module

    Removing the DVD-ROM and Floppy disk drive Module To remove the DVD-ROM and floppy disk drive module, first disconnect the DVD-ROM and floppy disk drive cable from the easylink combo drive bay. Then close the easylink combo drive bay cover. Chapter 3...

  • Page 64: Removing The Video Capture Kit

    Removing the Video Capture Kit To remove the video capture kit, disconnect the video capture kit cable from the USB port on the rear of the unit. Remove the video capture kit from the side of the LCD. Then insert the rubber cover back into its position. Chapter 3...

  • Page 65: Removing The Extended Memory

    Removing the Extended Memory See “ Removing the Battery Pack” on page 53 To remove the extended memory from the machine, first loosen two screws from the memory cover. Then lift the cover off and remove it from the main unit. Push out the latches on both sides of the socket and pull the memory module from the socket.

  • Page 66: Disassembling The Lcd

    Disassembling the LCD Removing the Hinge Caps See “ Removing the Battery Pack” on page 53 To avoid risk on LCD damage, place a protective mylar film on the LCD surface before disassembly. Push the right and left hinge caps outward, then slide the caps out from the main unit. Removing the Middle Cover See “...

  • Page 67: Removing The Led Board

    Removing the LED Board See “ Removing the Battery Pack” on page 53 See “ Removing the Hinge Caps” on page 58 Remove the three screws on the middle cover and then remove the LED board from the middle cover. Removing the Keyboard See “...

  • Page 68: Removing The Lcd Module

    Removing the LCD Module See “ Removing the Battery Pack” on page 53 See “ Removing the Hinge Caps” on page 58 See “ Removing the Middle Cover” on page 58 Remove the two screws from the LCD coaxial cable. Disconnect the coaxial cable from the main board at CN20.

  • Page 69: Disassembling The Lcd Module

    Disassembling the LCD Module See “ Removing the Battery Pack” on page 53 See “ Removing the Hinge Caps” on page 58 See “ Removing the Middle Cover” on page 58 See “ Removing the Video Capture Kit” on page 56 Remove five LCD cushions and then five screws from the LCD bezel.
  • Page 70 10. Remove four screws from both sides of the LCD. 11. Then remove the LCD from the LCD panel. 12. Remove the ESD tape and disconnect the LCD coaxial cable from the LCD gently. 13. Then remove the two LCD hinges from the panel. Chapter 3...

  • Page 71: Removing The Emi Plate

    Removing the EMI Plate See “ Removing the Battery Pack” on page 53 See “ Removing the Hinge Caps” on page 58 See “ Removing the Middle Cover” on page 58 See “ Removing the Keyboard” on page 59 Loosen three screws from the EMI plate. Remove the EMI plate from the main unit.

  • Page 72: Removing The Modem Board

    Removing the Modem Board See “ Removing the Battery Pack” on page 53 See “ Removing the Hinge Caps” on page 58 See “ Removing the Middle Cover” on page 58 See “ Removing the Keyboard” on page 59 Disconnect the modem cable from the main board at CN4. Remove the screw from the modem board and then remove the modem board from the main board at CN13.

  • Page 73: Removing The Wireless Lan Board

    Removing the Wireless LAN Board See “ Removing the Battery Pack” on page 53 See “ Removing the Hinge Caps” on page 58 See “ Removing the Keyboard” on page 59 See “ Removing the EMI Plate” on page 63 Push the latches on both sides of the socket and pull the Wireless LAN board out of the socket.

  • Page 74: Removing The Rtc Battery

    Removing the RTC Battery See “ Removing the Battery Pack” on page 53 See “ Removing the Hinge Caps” on page 58 See “ Removing the Middle Cover” on page 58 Disconnect the RTC connector from the mainboard at CN11 and remove the RTC battery. Chapter 3...

  • Page 75: Removing The Upper Case

    Removing the Upper Case See “ Removing the Battery Pack” on page 53 See “ Removing the Hinge Caps” on page 58 See “ Removing the Middle Cover” on page 58 See “ Removing the Keyboard” on page 59 See “ Removing the EMI Plate” on page 63 To remove the upper case, first remove the six screws from the bottom of the main unit and four screws from the upper case as shown.

  • Page 76: Removing The Speaker

    11. Then remove the upper case from the main unit. Removing the Speaker See “ Removing the Battery Pack” on page 53 See “ Removing the Hinge Caps” on page 58 See “ Removing the Middle Cover” on page 58 See “...
  • Page 77 Disconnect the touchpad cable from the touchpad, then remove the touchpad board from the bracket. Remove the microphone from the upper case. Chapter 3...

  • Page 78: Removing The Lower Case

    Removing the Lower Case Removing the Main board See “ Removing the Battery Pack” on page 53 See “ Removing the Hinge Caps” on page 58 See “ Removing the Middle Cover” on page 58 See “ Removing the Keyboard” on page 59 See “...
  • Page 79 Then remove the CPU EMI plate from the main board. Chapter 3...

  • Page 80: Removing The Heatsink

    Removing the Heatsink See “ Removing the Battery Pack” on page 53 See “ Removing the Hinge Caps” on page 58 See “ Removing the Middle Cover” on page 58 See “ Removing the Keyboard” on page 59 See “ Removing the EMI Plate” on page 63 See “...
  • Page 81 Then remove the USB daughter board from the main board at CN6. Chapter 3...

  • Page 82: Removing The Pcmcia Slot

    10. Remove the two hex screws from the I/O port bracket, then remove the I/O port bracket from the main board. 11. Detach the audio cover from the main board. Removing the PCMCIA Slot See “ Removing the Battery Pack” on page 53 See “...
  • Page 83 Chapter 3...

  • Page 84: System Upgrade Procedure

    System Upgrade Procedure Base Unit to Wireless LAN Unit To upgrade the system from Base Unit to Wireless LAN Unit See “ Removing the Battery Pack” on page 53 See “ Removing the Hinge Caps” on page 58 See “ Removing the Middle Cover” on page 58 See “...
  • Page 85 11. Remove the LAN board from the main board. 12. Then insert the wireless LAN board into its socket and press it down to secure well. 13. Be careful to arrange the right and left RF cables well. 14. Re-attach the upper case back into the main unit and connect the RF cables into the Wireless LAN board. Chapter 3...
  • Page 86 Chapter 3...

  • Page 87: Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.

  • Page 88: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 89: Keyboard Or Auxiliary Input Device Check

    Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board. If the keyboard cable connection is correct, run the Keyboard Test.
  • Page 90 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the System board.

  • Page 91: Touchpad Check

    Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.

  • Page 92: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 93: Index Of Error Messages

    Index of Error Messages Error Code List Error Codes <No error code> <No error code> Error Message List Error Messages Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked - Unlock key switch Monitor type does not match CMOS - Run Setup Run “Load Default Settings” in BIOS Setup Utility. Shadow RAM Failed at offset: nnnn System RAM Failed at offset: nnnn Extended RAM Failed at offset: nnnn...
  • Page 94 Error Message List Error Messages Real time clock error Previous boot incomplete - Default configuration used Memory size found by POST differed from CMOS Diskette drive A error Incorrect Drive A type - run SETUP System cache error - Cache disabled CPU ID: DMA Test Failed Software NMI Failed...
  • Page 95 Error Message List No beep Error Messages No beep, power-on indicator turns off and LCD is blank. No beep, power-on indicator turns on and LCD is blank. No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT.

  • Page 96: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.
  • Page 97 PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. Speaker-Related Symptoms Symptom / Error In Windows, multimedia programs, no sound comes from the computer.
  • Page 98 Power Management-Related Symptoms Symptom / Error System hangs intermittently. Peripheral-Related Symptoms Symptom / Error System configuration does not match the installed devices. External display does not work correctly. USB does not work correctly Print problems. Serial or parallel port device problems. Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work.

  • Page 99: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.

  • Page 100: Undetermined Problems

    System Check” on page 81): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...

  • Page 101: Index Of Aflash Bios Error Message

    Index of AFlash BIOS Error Message Error Message Hardware Error VPD Checksum Error BIOS Update Program Error System Error Without AC adapter Battery Low Chapter 4 Action in Sequence See “System Diagnostic Diskette” on page 45 Reboot the system and then restest with this diskette. Turn off the power and restart the system.

  • Page 102: Index Of Pqa Diagnostic Error Code, Message

    Index of PQA Diagnostic Error Code, Message Error Code 16XXX 01XXX 02XXX 03XXX 04XXX 05XXX 06XXX 07XXX 08XXX 09XXX 10XXX 11XXX 12XXX Message Backup battery error CPU or main board error Memory error Keyboard error Video error Parallel Port error Serial port or main board error Diskette drive error Hard disk error...

  • Page 103: Jumper And Connector Locations

    Jumper and Connector Locations Top View CN10 CN11 PCB 01200-S Cover Switch CN10 Speaker Connector CN12 Battery Connector CN13 Modem Connector Jumper CN15 Mini PCI Connector CN17 Touchpad Connector ICH3 South Bridge Super I/O SMSC LPC 47N267 CN21 HDD Connector Firmware Hub CN26 Golden Finger...

  • Page 104: Sw1 Setting

    CN24 Line-in/Microphone-in CN25 Line-out/headphone CN22 SmartCard Connector CN20 PCMCIA Connector CN19 Keyboard Connector SW2 Setting 1. Internal Keyboard Switch Settings English KBD Europe KBD Japan KBD 2. Bypass Power On and Setup Password H/W Jumper: Bypass Power on and Setup Password SW2-6 3.

  • Page 105: Bottom View

    Bottom View TV Encoder CH7011 Intel VCH CN27 FAN Connector DIMM Socket 2 Chapter 5 DIMM Socket 1 OZ OZ711E1B TI 1394 (TSB43AB22) CN27...
  • Page 106 Chapter 5...

  • Page 107: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 108: Exploded Diagram

    Exploded Diagram Chapter 6...
  • Page 109 Picture Adapter Battery Boards Chapter 6 Partname ADAPTER 60W DELTA ADP-60DHBN 3PIN RTC BATTERY 3V BATTERY MODULE INVERTER BOARD 13” WIRELESS LAN CARD USB/PS2 BOARD Description ADT 60W ADP-60DHBN 3P BTY LI 3V CR2032T6 210MAH 50MM ASSEMBLY BATTERY MODULE (MAPII) INVERTER 13”...
  • Page 110 Picture Cables Partname MODEM BOARD AMBIT/T60M283.00 POWER CORD 125V 2PIN LCD COAXIAL CABLE MODEM CABLE MICROPHONE CABLE W/ MICROPHONE INVERTER CABLE Description MODEM MDC AMBIT/T60M283.00 3A CORD 125V UL 3P K01081B1183WP C.A. LCD COAXIAL (LG-LP133X8) C.A. MDC MAGPIE W.A. 2/MIC 70MM MAGPIE (ZEETEK) CABLE WIRE INVERTER 15P MAPI2 Chapter 6...
  • Page 111 Picture Case/Cover/Bracket Assembly Chapter 6 Partname HINGE PACK TM360 LCD PANEL LCD BEZEL AUDIO COVER DIMM COVER I/O BRACKET Description LG133X8 HINGE R LCD PANEL LG133X8 ASSY ASSEMBLY LCD BEZEL MAPI2 AUDIO COVER ASSY (MAPI2) DIMM COVER ASSY I/O BRACKET ASSY...
  • Page 112 Picture Partname LOWER CASE UPPER CASE HINGE CAP RIGHT HINGE CAP LEFT MIDDLE COVER TOUCH PAD MODULE HDD CONNECTOR Description ASSEMBLY LOWER CASE MAPI2 ASSEMBLY UPPER CASE MAPI2 HINGE CAP R (MAPI) HINGE CAP L (MAPI) ASSEMBLY MIDDLE COVER MAPI2 ASSY T/P MODULE (MAPI) CONN CTR ML 22P HH98227-A2 (HDD)
  • Page 113 Picture Combo Module Communication Module HDD/Hard Disk Drive Chapter 6 Partname HDD COVER HDD CASE DVD-ROM/FDD COMBO MODULE ANTENNA LEFT ANTENNA RIGHT HDD MODULE 10G IBM TM360 Description HDD COVER (MAPI) ASSY HDD PLT TM330 COMBO BAY DVD+FDD DF 2205 ANTENNA 802.11B (LEFT) MAPI2 ANTENNA 802.11B (RIGHT) MAPI2 ASSEMBLY HDD MODULE (10GB)
  • Page 114 Picture Keyboard Mainboard Mainboard Components Partname HDD 10G IBM/IC25N010ATDA04 KEYBOARD 84KEY US LCD 13.3" LG.PHIL/LP133X8-A2AC MAINBOARD/MAGPIE II CARDBUS CTRL 208PIN BGA DEV CHIP EEPRM CHARG CTRL I/O CTRL 421 BGA GRAP CTRL 625PIN BGA UCTRL 80PIN I/O CHIP VCH CHIP BGA 1394 CTRL IC CPU TUALAI 1.0GMHZ 512K INTEL TV O/P 64PIN...
  • Page 115 Picture Memory Speaker Miscellaneous Screws Chapter 6 Partname CLK GEN 56PIN UCTRL MEMORY SODIMM 128MB SPEAKER SCREW MYLAR SCREW RUBBER NAME PLATE LOGO SCREW SCREW SCREW SCREW SCREW SCREW SCREW SCREW SCREW SCREW SCREW Description IC CLK GEN ICS950806 TSSOP 56P IC UCTRL ATTINY 12L-4SI SO8 SDIMM 128MB W17128A4NC8602A SPEAKER MAPI2...
  • Page 116 Chapter 6...

  • Page 117: Appendix A Model Definition And Configuration

    Model Definition and Configuration Model Number Definitions Model Number 360E 13.3” TFT PIII 1GHz 360EV 13.3” TFT PIII 1GHz 360EC 13.3” TFT PIII 1GHz 361E 13.3” TFT PIII 1.06GHz 361EV 13.3” TFT PIII 1.06GHz 361EC 13.3” TFT PIII 1.06GHz 362E 13.3”...
  • Page 118 Appendix A...

  • Page 119: Test Compatible Components

    Appendix B Test Compatible Components This computer’ s compatibility is tested and verified by Acer’ s internal testing department. All of its system functions are tested under Windows 98SE, Windows ME, Windows 2000 and Windows XP environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.

  • Page 120: Microsoft Windows 98Se Environment Test

    ViewSonic PF790 IBM 9514-B04 TFT monitor AcerView 76i Compaq Color Monitor V70 NEC 20” Color Monitor E1100 Acer 101 keyboard 6311 Chicony Keyboard USB KU-8933 Compaq Keyboard IBM Numeric Keypad III 07G0032/79F6408 IBM US English Keyboard (PS/AT Style) 92G7454/92G7454 Microsoft Natural Keyboard (USB) e06401comb...
  • Page 121 Microsoft Sidewinder Precision Pro (USB) 326-00069 Best Data USB 56K V.90 Modem Speakerphone USB10032323 BLASTER USB BLASTER Modem 56K V.90 DE5670 BELKIN USB Ethernet adapter F5U111 LINKSYS USB Network Adapter USB-10T Acer USB Video Capture Kit DVC-V6 Intel Digital Camera...
  • Page 122 Item I/O Adapter PCMCIA - SCSI PCMCIA - CD-ROM PCMCIA - ATA PCMCIA - 1394 Specifications Adaptec SlimSCSI APA-1460AB Adaptec 1480A slim SCSI CB IBM Portable 20X Speed CD-ROM (1969011)/5559-201 Panasonic 20X Protable CD-ROM Player SunDisk ATA 15MB VIPER 170E IBM Travel Kit 340MB microdrive XHA27000 IBM Travel Kit 170MB microdrive XHA26329 Sony Memory Stick (64MB) + PC Card adapter...

  • Page 123: Microsoft Windows Me Environment Test

    ViewSonic PF790 IBM 9514-B04 TFT monitor AcerView 76i Compaq Color Monitor V70 NEC 20” Color Monitor E1100 Acer 101 keyboard 6311 Chicony Keyboard USB KU-8933 Compaq Keyboard IBM Numeric Keypad III 07G0032/79F6408 IBM US English Keyboard (PS/AT Style) 92G7454/92G7454 Microsoft Natural Keyboard (USB) e06401comb...
  • Page 124 Microsoft Sidewinder Precision Pro (USB) 326-00069 Best Data USB 56K V.90 Modem Speakerphone USB10032323 BLASTER USB BLASTER Modem 56K V.90 DE5670 BELKIN USB Ethernet adapter F5U111 LINKSYS USB Network Adapter USB-10T Acer USB Video Capture Kit DVC-V6 Intel Digital Camera Appendix B...
  • Page 125 Item I/O Adapter PCMCIA - SCSI PCMCIA - CD-ROM PCMCIA - ATA PCMCIA - 1394 Appendix B Specifications Adaptec SlimSCSI APA-1460AB Adaptec 1480A slim SCSI CB IBM Portable 20X Speed CD-ROM (1969011)/5559-201 Panasonic 20X Protable CD-ROM Player SunDisk ATA 15MB VIPER 170E IBM Travel Kit 340MB microdrive XHA27000 IBM Travel Kit 170MB microdrive XHA26329...

  • Page 126: Microsoft Windows 2000 Environment Test

    ViewSonic PF790 IBM 9514-B04 TFT monitor AcerView 76i Compaq Color Monitor V70 NEC 20” Color Monitor E1100 Acer 101 keyboard 6311 Chicony Keyboard USB KU-8933 Compaq Keyboard IBM Numeric Keypad III 07G0032/79F6408 IBM US English Keyboard (PS/AT Style) 92G7454/92G7454 Microsoft Natural Keyboard (USB) e06401comb...
  • Page 127 Microsoft Sidewinder Precision Pro (USB) 326-00069 Best Data USB 56K V.90 Modem Speakerphone USB10032323 BLASTER USB BLASTER Modem 56K V.90 DE5670 BELKIN USB Ethernet adapter F5U111 LINKSYS USB Network Adapter USB-10T Acer USB Video Capture Kit DVC-V6 Intel Digital Camera...
  • Page 128 Item I/O Adapter PCMCIA - SCSI PCMCIA - CD-ROM PCMCIA - ATA PCMCIA - 1394 Specifications Adaptec SlimSCSI APA-1460AB Adaptec 1480A slim SCSI CB IBM Portable 20X Speed CD-ROM (1969011)/5559-201 Panasonic 20X Protable CD-ROM Player SunDisk ATA 15MB VIPER 170E IBM Travel Kit 340MB microdrive XHA27000 IBM Travel Kit 170MB microdrive XHA26329 Sony Memory Stick (64MB) + PC Card adapter...

  • Page 129: Microsoft Windows Xp Environment Test

    ViewSonic PF790 IBM 9514-B04 TFT monitor AcerView 76i Compaq Color Monitor V70 NEC 20” Color Monitor E1100 Acer 101 keyboard 6311 Chicony Keyboard USB KU-8933 Compaq Keyboard IBM Numeric Keypad III 07G0032/79F6408 IBM US English Keyboard (PS/AT Style) 92G7454/92G7454 Microsoft Natural Keyboard (USB) e06401comb...
  • Page 130 Microsoft Sidewinder Precision Pro (USB) 326-00069 Best Data USB 56K V.90 Modem Speakerphone USB10032323 BLASTER USB BLASTER Modem 56K V.90 DE5670 BELKIN USB Ethernet adapter F5U111 LINKSYS USB Network Adapter USB-10T Acer USB Video Capture Kit DVC-V6 Intel Digital Camera Appendix B...
  • Page 131 Item I/O Adapter PCMCIA - SCSI PCMCIA - CD-ROM PCMCIA - ATA PCMCIA - 1394 Appendix B Specifications Adaptec SlimSCSI APA-1460AB Adaptec 1480A slim SCSI CB IBM Portable 20X Speed CD-ROM (1969011)/5559-201 Panasonic 20X Protable CD-ROM Player SunDisk ATA 15MB VIPER 170E IBM Travel Kit 340MB microdrive XHA27000 IBM Travel Kit 170MB microdrive XHA26329...
  • Page 132 Appendix B...

  • Page 133: Appendix C Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 134 Appendix C...

  • Page 135: Index

    AC Adapter ACPI 1.0a AFLASH Utility APM 1.2 24, 26 Audio Battery Battery Pack Removing 53 battery pack charging indicator 11 BIOS package 20 password control 20 ROM size 20 ROM type 20 vendor 20 Version 20 BIOS Setup Utility BIOS Supports protocol 33–44 BIOS Utility...
  • Page 136 Features Flash Utility Floppy Disk Drive Interface FRU (Field Replaceable Unit) List 22, 26 Hard disk Hard disk drive disassembling 54 removing 54 Hard Disk Standby Mode Hardware Specifications and Configurations 22, 26 Heatsink removing 72 Hibernation Mode Hibernation mode hotkey 15 Hinge Cap removing 58...
  • Page 137 Panel Bottom 10 left 6 Rear 8 right 14 Parallel Port Password Setting Hard Disk Password 43 Power-On Password 43 Setup Password 43 11, 20, 26 PC Card PCMCIA PCMCIA Slot removing 74 Pentium III Power Management Power System Check Battery Pack 83 Power Adapter 82 Processor...
  • Page 138 Index...

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