Troubleshooting And Maintenance; Common Issues - Tally Dascom DL-200 User Manual

Tally Dascom DL-200

5 TROUBLESHOOTING AND MAINTENANCE

Your printer is extremely reliable, but occasionally problems may occur. This chapter provides
information on some of the common problems you may encounter and how you may solve them. If
you encounter problems that you cannot resolve, please contact your dealer for assistance.
Read the following instructions before maintenance and avoid incorrect operation, so as to prevent
injury to you and damage to the printer.

5.1 Common Issues

 LED Indication and Buzzer Alarm
Condition
No LEDs on
Status LED always on
Error LED always on
Status LED blinks
Error LED blinks and
buzzer alarms
Power LED and Error
LED fast blink three
time, buzzer alarms
three times
Press feed button after
power on, Error LED
slowly blinks once and
then fast blinks three
times; buzzer alarms
four times
Error LED fast blinks
Possible Cause
Unplug power cord
Turn off printer
PCB damaged
Power sounce unavailable
Shut down
Media end
Print head mechanism open
Label remains in peeler
Ribbon end
Thermal print head
overheated
Over-voltage
Low-voltage
Gap sensor error alarm. The
black mark sensor does not
align with the receiving
sensor, that it, two triangles
do not align.
Cutter error alarm. Enable
cutter function but without
cutter installation.
Gap detection error.
What to do?
Check power cord and plug it properly
Turn on printer
Contact service representatives
Check the cable and adapter, or change another
cable or/and adapter.
Check the cable and adapter, or change another
cable or/and adapter.
Re-load media
Close the print head mechanism
Remove label
Replace ribbon
Turn the printer off and wait some minutes before
resume
Print with specified voltage
Print with specified voltage
Move around the black mark sensor, so that the its
triangle aligns with another on the center housing.
Disable the cutter in the tool.
1. Use continuous paper but set label in the tool.
Change to "label paper" in the tool.
2. Due to sensor error or other problems, the
sensor cound not detect the gap. Clean or/and
adjust the media sensor.
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User Guide V1.3