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IMPORTANT! READ CAREFULLY BEFORE USE. KEEP THIS GUIDE FOR FUTURE REFERENCE. Screenshots and graphics in this book may differ slightly from your product due to differences in your product firmware or your app version. Every effort has been made to ensure that the information in this manual is accurate.
Table of Contents Table of Contents Table of Contents ..........................3 Chapter 1 Get to Know Your Multy WiFi System....................5 1.1 Overview ............................5 1.2 How to Manage the Multy WiFi System ..................6 1.3 Getting Started ..........................6 1.4 Hardware Connections ........................6 1.5 Hardware Installation ........................
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Table of Contents 2.23 Enable DMZ ........................... 64 2.24 Switch to NAT/Bridge Mode ......................66 2.25 Turn Notifications on or off ......................68 2.26 Enable or Disable Daisy Chain Network Topology ..............71 2.27 Report a Problem with the Multy App ..................73 2.28 Log in with a myZyxelCloud Account ..................
H A P T E R Get to Know Your Multy WiFi System 1.1 Overview Zyxel Multy WiFi System allows you to quickly set up and monitor your WiFi network using the Multy app. You can install two or more Multy Devices in a Multy WiFi System to extend the range of your existing wired network without additional wiring, providing easy network access to mobile users.
Chapter 1 Get to Know Your Multy WiFi System Table 1 Differences between Multy X and Multy U (continued) FEATURE MULTY X (WSQ50) MULTY U (WSR30) Number of LAN Port(s) Number of internal antennas 2.4G BLE (Bluetooth Low Energy) E-label (see Section 2.18 on page 1.2 How to Manage the Multy WiFi System...
Chapter 1 Get to Know Your Multy WiFi System You may use Ethernet cables to connect other devices to your Multy Device. Figure 1 WSQ50 Rear Panel Figure 2 WSR30 Back Panel 1.5 Hardware Installation This section describes how the hardware device can be installed. Multy WiFi System User’s Guide...
Chapter 1 Get to Know Your Multy WiFi System 1.5.1 WSQ50 Installation If your Multy Device comes with mounting holes at the bottom, you can use mounting brackets to attach it to a wall or ceiling. If not, you have to place it on a desk, table, shelf, etc. Figure 3 WSQ50 Mounting Holes Mounting Holes 1.5.2 WSR30 Installation...
Chapter 1 Get to Know Your Multy WiFi System Figure 4 WSR30 Leather Strap Figure 5 WSR30 Stand 1.6 Reset Button If you need to return the Multy Device to its default settings, use the reset button on the rear panel. Multy WiFi System User’s Guide...
Chapter 1 Get to Know Your Multy WiFi System Figure 6 WSQ50 Reset Button Figure 7 WSR30 Reset Button 1.6.1 Use the Rest Button Follow the steps below for a factory reset. WSQ50: Make sure the LED light on the top panel is not blinking white. Press the reset button for at least five seconds or until the LED starts to blink red.
Chapter 1 Get to Know Your Multy WiFi System 1.7 LED Light Look at the LED on the top (WSQ50) or front (WSR30) panel to determine the status of the Multy Device. Figure 8 WSQ50 LED Light Figure 9 WSR30 LED Light The following are the LED descriptions for your Multy Device.
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Chapter 1 Get to Know Your Multy WiFi System Table 2 WSQ50 LED Descriptions (continued) COLOR STATUS DESCRIPTION The Multy Device in root AP mode failed to connect to the Internet, the Multy Device in extender mode cannot connect to the root AP, or Bluetooth is not working on the Multy Device.
H A P T E R Set up Your Multy WiFi System Using Multy App 2.1 Introduction Zyxel Multy app helps you install Multy Devices and manage the Multy WiFi System directly with your Android or iOS device. Compatibility • Android 5.0 or later •...
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Chapter 2 Set up Your Multy WiFi System Using Multy App The main menu will be displayed. Tap the login icon to enter your myZyxelCloud account information. To use the app without logging into the myZyxelCloud server, tap Start Installation. Multy WiFi System User’s Guide...
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Chapter 2 Set up Your Multy WiFi System Using Multy App To log in with an myZxelCloud account, tap Login when the myZyxelCloud screen is displayed. Enter your existing account information and tap SIGN IN, or tap Sign Up to create a new myZyxelCloud account.
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.3 Add and Install Your First Multy Device You need to install at least one Multy Device before you can manage the Multy WiFi System. Sign in to your myZyxelCloud account or tap Install Multy. Choose the product model of your device and tap Start.
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Chapter 2 Set up Your Multy WiFi System Using Multy App The Get Ready screen displays. Tap Start to install and add a Multy Device to your Multy WiFi System. Select the location where you want to place your Multy Device, then tap Next. Multy WiFi System User’s Guide...
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Chapter 2 Set up Your Multy WiFi System Using Multy App Enter your WiFi name and password, and then tap Create. After the first Multy Device is installed, you can tap Add Multy to install a second Multy Device. Multy WiFi System User’s Guide...
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Chapter 2 Set up Your Multy WiFi System Using Multy App After adding another Multy Device, a test will be carried out to check the signal strength between the primary and extender devices. Move your device to a different location if prompted to; then tap Move and Recheck.
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Chapter 2 Set up Your Multy WiFi System Using Multy App When the WiFi setup is completed, you can copy and use the new WiFi name and password to connect your mobile phone to the Multy WiFi System. Multy WiFi System User’s Guide...
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Chapter 2 Set up Your Multy WiFi System Using Multy App The Multy Site screen will be displayed, allowing you to monitor your Multy Devices and Multy WiFi System. It shows whether the Multy Devices in this Multy WiFi System are on. It also shows how many wireless clients are currently connected to the Multy Devices.
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Chapter 2 Set up Your Multy WiFi System Using Multy App If you can’t connect to your Multy Device, you may see the following screen. If your Bluetooth is disabled, enable it first and then tap Try Again. If your Multy Device needs to be reset, tap Reset Multy and follow the instructions.
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Chapter 2 Set up Your Multy WiFi System Using Multy App If you are unable to access the Internet, you may see the following screen. Make sure yur mobile device is connected to your broadband router’s WiFi network and then tap None of these, Retry. If applicable, configure PPPoE or Static IP settings provided by your ISP.
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.4 Test Your Mobile Phone Connection Speed You can run a speed test to check the Internet connection speed at which you send and receive data from your mobile phone. Tap the Speed Test icon ( ) of the Multy WiFi System.
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Chapter 2 Set up Your Multy WiFi System Using Multy App Tap Start to perform the test. The meter will show data rates for both upstream and downstream traffic. You can tap the Remove icon ( ) to delete all records. Multy WiFi System User’s Guide...
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.5 Test Your Multy Device Connection Speed With the Multy app, you can check the speed of the connection between your Multy Device and your broadband modem/router. You can also check the connection speed between two Multy Devices. Tap the Menu icon in the upper-left corner to open the navigation panel.
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Chapter 2 Set up Your Multy WiFi System Using Multy App Tap Speed Test and then the Test or Test All button to perform a test. The results will show data rates for both upstream and downstream traffic. Tap Test Again to show the Test button. To view the previous test results, tap the History icon ( ).
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.6 Measure Your WiFi Signal Strength When you need to install a new Multy Device, you can perform a signal check to decide where to place it. To use your mobile phone to measure the WiFi signal strength, wirelessly connect the mobile phone to the Multy WiFi System first.
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Chapter 2 Set up Your Multy WiFi System Using Multy App Tap WiFi Signal and then the Turn On button to perform a check. Tap Turn Off to stop the process. Multy WiFi System User’s Guide...
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.7 Enable or Disable Guest WiFi After the Multy WiFi System is set up, you can create a separate WiFi network for your guests. The WiFi settings will be applied to all Multy Devices in the same Multy WiFi System. Tap the Network Settings icon ( ) of the Multy WiFi System.
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Chapter 2 Set up Your Multy WiFi System Using Multy App Tap the Edit icon ( ) of Guest WiFi. Enable guest WiFi and enter the WiFi Name (SSID) and WiFi Password. Tap Save. Multy WiFi System User’s Guide...
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.8 Share WiFi Name and Password with a QR Code You can use the app to create a QR code with your WiFi network name and password. By printing and placing the QR code somewhere obvious, you can let your friends or guests scan the QR code and join the WiFi network directly without revealing your actual WiFi password.
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Chapter 2 Set up Your Multy WiFi System Using Multy App Tap the Share icon ( ) of the WiFi network for which you want to create a QR code. Tap Done. Note: The Share icon ( ) is available after you enable WiFi or guest WiFi and set a WiFi name and password for it.
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.9 Set a WiFi Schedule for Clients When you create or edit a schedule profile, you can schedule the Multy WiFi System to automatically disable the WiFi access of selected clients for preset periods of time. Note: You can group clients by applying the same schedule profile to them.
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Chapter 2 Set up Your Multy WiFi System Using Multy App Tap the filter icon and select how you want to sort the devices in the list. Multy WiFi System User’s Guide...
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Chapter 2 Set up Your Multy WiFi System Using Multy App Tap a client from the Devices list to view the client device information. Tap Join Profile to create a new profile or apply a pre-configured schedule profile to the client. Multy WiFi System User’s Guide...
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Chapter 2 Set up Your Multy WiFi System Using Multy App If you want to create a new schedule, tap Create New Profile, name the profile, and tap Next. Tap to specify the time periods during which the client is blocked from accessing the Internet. If you want to plan a schedule in 15-minute intervals, tap a time slot and hold for 2 or 3 seconds until a small window pops up.
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Chapter 2 Set up Your Multy WiFi System Using Multy App The applied profile name will then display in the Parental Control > Devices and the Device Detail screens. The Profile screen is available after a schedule profile is created. Multy WiFi System User’s Guide...
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.10 Pause Internet Access for an Individual Client To block a specific client from accessing the Internet without scheduling, just set a timer on it. The timer is effective only once. Note: You can only set a timer to block Internet access on the clients that do NOT belong to any schedule group.
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Chapter 2 Set up Your Multy WiFi System Using Multy App Tap a client from the Devices list to view the client device information. Tap Block and select the time in hours and minutes. Tap Start to start the timer and block the client immediately.
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.11 Pause or Resume Internet Access for a Group You may want to manually block a group of client devices from accessing the Internet immediately and resume it later. Note: You should already have created a schedule profile and applied the profile to client devices to group them.
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Chapter 2 Set up Your Multy WiFi System Using Multy App Tap Profile to view the schedule profiles previously created in the Multy WiFi System. Tap a profile’s Blocked button to resume network access at once, or tap the Quick Block button to pause Internet access for that specific group.
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.12 Check your Multy Device’s Configuration Details After configuring your Multy Device, you can view your Multy Device settings in the Detail screen. Tap a Multy Device in the Multy Site screen to open its Detail screen. Multy WiFi System User’s Guide...
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Chapter 2 Set up Your Multy WiFi System Using Multy App The figure on the left appears if you tap on the Multy Device acting as the main AP. The figure on the right appears if you tap on an extender Multy Device. You can configure the DNS IP address and see the IPv6 IP address on a main AP.
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.13 Use Custom DNS Server You can choose to specify a custom DNS server for your Multy WiFi System. Tap the primary AP Multy Device in the Multy Site screen to open the Detail screen and then tap DNS IP. Multy WiFi System User’s Guide...
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Chapter 2 Set up Your Multy WiFi System Using Multy App Tap Custom DNS and enter a primary, secondary, and tertiary DNS server. Multy WiFi System User’s Guide...
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.14 Turn on or off the Multy Device’s LED Light When the Multy Device is installed and ready, you can turn off the device’s LED light or configure the LED light to always stay on.
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.15 Check Your Multy Device Signal Strength You can always check the signal strength between your extender and main AP to see if they need to be moved closer or farther apart. From the Multy Site screen, tap the extender Multy Device you want to check.
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Chapter 2 Set up Your Multy WiFi System Using Multy App Move the extender Multy Device when prompted to and then tap Move and Recheck. Multy WiFi System User’s Guide...
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.16 Restart Your Multy Device If you need to restart your Multy Device, you can do it remotely using the Detail screen. From the Multy Site screen, tap the Multy Device you want to restart. The Detail screen will be displayed. Tap Restart to restart this device.
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.17 Remove a Multy Device If a Multy Device is damaged or not in use, you can remove it from the Multy WiFi System. From the Multy Site screen, tap the Multy Device you want to remove. The Detail screen will be displayed.
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.18 View Legal and Regulatory Information Check the e-label if you want to see legal information related to your Multy Device. Note: Not all Multy Devices have an e-label which contains legal and regulatory information in the app (see Table 1 on page 5).
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.19 Install a Second Multy WiFi System You can manage multiple Multy WiFi Systems using the Multy app. Tap the Menu icon in the upper-left corner to open the navigation panel. Tap Add Multy. Multy WiFi System User’s Guide...
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Chapter 2 Set up Your Multy WiFi System Using Multy App Tap A New Multy Site and Next to set up another Multy WiFi System. Multy WiFi System User’s Guide...
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Chapter 2 Set up Your Multy WiFi System Using Multy App To switch between multiple Multy WiFi Systems, tap Switch Site from the navigation panel, select the Multy WiFi System you want to manage and then Connect. Note: The Switch Site link is available only when you have more than one Multy WiFi System. Multy WiFi System User’s Guide...
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.20 Change the Name or Picture of a Multy WiFi System You can rename a Multy WiFi System or change the background picture that is displayed on the Multy WiFi System main screen.
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Chapter 2 Set up Your Multy WiFi System Using Multy App Tap the Edit icon of the Site Name to give the Multy WiFi System a new name. Tap the Camera icon to replace the background picture of the Multy WiFi System. Multy WiFi System User’s Guide...
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.21 Remove a Multy WiFi System All Multy Devices in the Multy WiFi System will be reset after you delete the Multy WiFi System. From the Multy Site screen, tap the Setting icon ( ) of the Multy WiFi System to open the Site Detail screen.
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Chapter 2 Set up Your Multy WiFi System Using Multy App Tap Delete This Multy Site to remove the Multy WiFi System. Multy WiFi System User’s Guide...
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.22 Enable or Add Port Forwarding Rules If you want to forward incoming packets to a specific or appropriate IP address in the private network using ports, set a port forwarding rule. Tap the Menu icon in the upper-left corner to open the navigation panel and tap Settings.
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Chapter 2 Set up Your Multy WiFi System Using Multy App Tap Notifications in the Settings screen. Tap to enable port forwarding. Tap Port Forwarding Settings to create or update rules. In the Port Forwarding screen, tap Single Port Setup or Port Range Setup to add a rule. Multy WiFi System User’s Guide...
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Chapter 2 Set up Your Multy WiFi System Using Multy App Tap Done to save your settings after you enter a service name, a port number or a range of ports to define the service to be forwarded, specify the transport layer protocol used for the service, and select a device on your local network that will receive the packets from the port(s).
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Chapter 2 Set up Your Multy WiFi System Using Multy App A summary of the rule(s) will be displayed. Tap the add icon ( ) if you want to create another rule. Multy WiFi System User’s Guide...
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.23 Enable DMZ DMZ allows other devices over the Internet to access a DMZ host device within your local network. You first need to assign a DMZ host to use DMZ. Tap the Menu icon in the upper-left corner to open the navigation panel and tap Settings.
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Chapter 2 Set up Your Multy WiFi System Using Multy App Tap DMZ in the Settings screen to configure your DMZ host. Enter a device IP Address or tap Select from Device List and choose a device connected to the Multy WiFi network. Make sure DMZ is enabled in the Settings screen to use this feature.
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.24 Switch to NAT/Bridge Mode By default, your Multy WiFi System is in NAT mode, but you can choose to change to bridge mode. The following features are disabled in bridge mode: •...
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Chapter 2 Set up Your Multy WiFi System Using Multy App Tap Network Mode if you want to switch between NAT and bridge mode. Multy WiFi System User’s Guide...
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.25 Turn Notifications on or off You can decide whether or not to get updates when new WiFi clients connect to the system, when there are new speed test results, and when firmware updates are available. Tap the Menu icon in the upper-left corner to open the navigation panel and tap Settings.
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Chapter 2 Set up Your Multy WiFi System Using Multy App Tap Notifications in the Settings screen. Tap to enable and allow the app to send you notifications when there is a new speed test result or new firmware update. Note: After you turn on notifications for speed test results, you need to use the Alexa voice command “Alexa, ask Zyxel Multy to test Internet speed”...
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Chapter 2 Set up Your Multy WiFi System Using Multy App If you want to get notifications when there are new client devices connecting to your WiFi network(s), tap New Device Connected and enable notifications for the WiFi network(s). Multy WiFi System User’s Guide...
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.26 Enable or Disable Daisy Chain Network Topology You can "daisy chain” multiple Multy Devices together to create expansive WiFi coverage for your home. When daisy chaining is enabled, each Multy X device chooses its own way of connecting to the primary Multy Device - either by connecting directly, or by going through another Multy Device with a strong WiFi signal.
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Chapter 2 Set up Your Multy WiFi System Using Multy App Tap the Menu icon in the upper-left corner to open the navigation panel and tap Settings. Tap Advanced Settings in the Settings screen. Tap to enable or disable daisy chaining. Multy WiFi System User’s Guide...
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.27 Report a Problem with the Multy App If you encounter problems while using the Multy app or want to send us your feedback, you can send an email to customer service. Tap the Menu icon in the upper-left corner to open the navigation panel.
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.28 Log in with a myZyxelCloud Account If you didn’t log into the Multy app with a myZyxelCloud account, you can still log in after the Multy WiFi System has been set up. Tap the Menu icon in the upper-left corner to open the navigation panel.
Chapter 2 Set up Your Multy WiFi System Using Multy App 2.29 Manage Your Multy WiFi System with Amazon Alexa If you have an Alexa-enabled device (Amazon Echo for example), you can use your voice to control your Multy Devices in the Multy WiFi System. At the time of writing, the available Alexa skill voice commands for Multy WiFi System are: •...
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Chapter 2 Set up Your Multy WiFi System Using Multy App Enter the keyword "Multy" in the search bar and select "Multy" from the list of results. Tap Enable to connect the Multy WiFi System to Alexa. Tap Link Account and enter your myZyxel account information to associate the skill with your account. Multy WiFi System User’s Guide...
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Chapter 2 Set up Your Multy WiFi System Using Multy App Tap Authorize. A screen appears showing that the skill for Multy WiFi Systems has been successfully linked. Use either the Alexa app or voice command “Discover Devices” to have Alexa discover the Multy Device(s) on the specified myZyxel account.
• Brief description of the problem and the steps you took to solve it. Corporate Headquarters (Worldwide) Taiwan • Zyxel Communications Corporation • http://www.zyxel.com Asia China • Zyxel Communications (Shanghai) Corp. Zyxel Communications (Beijing) Corp. Zyxel Communications (Tianjin) Corp. • http://www.zyxel.cn India • Zyxel Technology India Pvt Ltd • http://www.zyxel.in Kazakhstan •...
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Appendix A Customer Support Belgium • Zyxel Communications B.V. • http://www.zyxel.com/be/nl/ • http://www.zyxel.com/be/fr/ Bulgaria • Zyxel България • http://www.zyxel.com/bg/bg/ Czech Republic • Zyxel Communications Czech s.r.o • http://www.zyxel.cz Denmark • Zyxel Communications A/S • http://www.zyxel.dk Estonia • Zyxel Estonia • http://www.zyxel.com/ee/et/ Finland •...
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• Zyxel Communications Poland • http://www.zyxel.pl Romania • Zyxel Romania • http://www.zyxel.com/ro/ro Russia • Zyxel Russia • http://www.zyxel.ru Slovakia • Zyxel Communications Czech s.r.o. organizacna zlozka • http://www.zyxel.sk Spain • Zyxel Communications ES Ltd • http://www.zyxel.es Sweden • Zyxel Communications • http://www.zyxel.se Switzerland •...
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Appendix A Customer Support • http://www.zyxel.ch/ Turkey • Zyxel Turkey A.S. • http://www.zyxel.com.tr • Zyxel Communications UK Ltd. • http://www.zyxel.co.uk Ukraine • Zyxel Ukraine • http://www.ua.zyxel.com Latin America Argentina • Zyxel Communication Corporation • http://www.zyxel.com/ec/es/ Brazil • Zyxel Communications Brasil Ltda.
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Appendix A Customer Support North America • Zyxel Communications, Inc. - North America Headquarters • http://www.zyxel.com/us/en/ Oceania Australia • Zyxel Communications Corporation • http://www.zyxel.com/au/en/ Africa South Africa • Nology (Pty) Ltd. • http://www.zyxel.co.za Multy WiFi System User’s Guide...
The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of Zyxel Communications Corporation. Published by Zyxel Communications Corporation. All rights reserved.
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Appendix B Legal Information Innovation, Science and Economic Development Canada RSS-GEN & RSS-247 statement • This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
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Appendix B Legal Information • the band 5,470 MHz to 5,725 MHz is 685.49 mW (28.36 dBm). Български С настоящото Zyxel декларира, че това оборудване е в съответствие със съществените изисквания и другите (Bulgarian) приложими разпоредбите на Директива 2014/53/ЕC. National Restrictions •...
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Appendix B Legal Information Română Prin prezenta, Zyxel declară că acest echipament este în conformitate cu cerinţele esenţiale şi alte prevederi relevante ale (Romanian) Directivei 2014/53/EU. Slovenčina Zyxel týmto vyhlasuje, že zariadenia spĺňa základné požiadavky a všetky príslušné ustanovenia Smernice 2014/53/EU. (Slovak) Slovenščina Zyxel izjavlja, da je ta oprema v skladu z bistvenimi zahtevami in ostalimi relevantnimi določili direktive 2014/53/EU.
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Appendix B Legal Information • CAUTION: Risk of explosion if battery is replaced by an incorrect type, dispose of used batteries according to the instruction. Dispose them at the applicable collection point for the recycling of electrical and electronic devices. For detailed information about recycling of this product, please contact your local city office, your household waste disposal service or the store where you purchased the product.
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Appendix B Legal Information and will be solely at the discretion of Zyxel. This warranty shall not apply if the product has been modified, misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions. Note Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser.
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