ZyXEL Communications Multy X WSQ50 User Manual
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ZyXEL Communications Multy X WSQ50 User Manual

Ac3000 tri-band wifi system
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User's Guide
Multy X
AC3000 Tri-Band WiFi System
Model: WSQ50
Default Login Details
Zyxel App
myZyxelCloud
Account
Copyright © 2019 Zyxel Communications Corporation
Zyxel Multy
https://mycloud.zyxel.com
Version 2.0.0 Edition 2, 08/2019

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Summary of Contents for ZyXEL Communications Multy X WSQ50

  • Page 1 User’s Guide Multy X AC3000 Tri-Band WiFi System Model: WSQ50 Default Login Details Version 2.0.0 Edition 2, 08/2019 Zyxel App Zyxel Multy myZyxelCloud https://mycloud.zyxel.com Account Copyright © 2019 Zyxel Communications Corporation...
  • Page 2 IMPO RT ANT ! READ C AREFUL L Y BEFO RE USE. KEEP T HIS G UIDE FO R FUT URE REFERENC E. Screenshots and graphics in this book may differ slightly from your product due to differences in your product firmware or your app version.

  • Page 3: Table Of Contents

    Table of Contents T a b le o f C o nte nts T a b le o f C o nte nts ..........................3 C ha pte r 1 G e t to Kno w Yo ur Multy WiFi Syste m ....................4 1.1 Overview ............................

  • Page 4: Overview

    HA PTER G e t to Kno w Yo ur Multy WiFi Syste m 1.1 O ve rvie w Zyxel Multy WiFi System allows you to quickly set up and monitor your WiFi network using the Zyxel Multy app. You can install two or more Multy Devices in a Multy WiFi System to extend the range of your exist- ing wired network without additional wiring, providing easy network access to mobile users.

  • Page 5: Getting Started

    Chapter 1 Get to Know Your Multy WiFi System 1.3 G e tting Sta rte d To set up a Multy WiFi System, you need to: Have a broadband modem or router that is connected to the Internet. Get at least one Multy Device. If you have multiple Multy Devices, the first one you installed should be connected to the modem or router.

  • Page 6: Reset Button

    Chapter 1 Get to Know Your Multy WiFi System Mounting Holes 1.5 Re se t Butto n If you need to return the Multy Device to its default settings, use the reset button on the rear panel. 1.5.1 Use the Re st Butto n Fo llo w the ste p s b e lo w fo r a fa c to ry re se t.

  • Page 7: Led Light

    Chapter 1 Get to Know Your Multy WiFi System 1.6 L ED L ig ht Look at the LED on the top panel to determine the status of the Multy Device. Multy Device LED Light Fig ure 1 The following are the LED descriptions for your Multy Device. Table 1 Multy Device LED Descriptions C O L O R ST AT US...
  • Page 9 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App The main menu will be displayed. Tap the login icon to enter your myZyxelCloud account information. To use the app without logging into the myZyxelCloud server, tap Sta rt Insta lla tio n Multy WiFi System User’s Guide...
  • Page 10 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App To log in with an myZxelCloud account, tap when the screen is displayed. Enter L o g in m yZyxe lC lo ud your existing account information and tap , or tap to create a new myZyxelCloud SIG N IN...

  • Page 11: Add And Install Your First Multy Device

    Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App 2.3 Add a nd Insta ll Yo ur First Multy De vic e You need to install at least one Multy Device before you can manage the Multy WiFi System. After you sign in to your myZyxelCloud account or tap , the screen displays.
  • Page 12 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App Select the location where you want to place your Multy Device, tap and follow the on-screen Ne xt instructions. After the first Multy Device is installed, you can tap to install a second Multy Device.
  • Page 13 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App When the WiFi setup is completed, you can copy and use the new WiFi name and password to connect your mobile phone to the Multy WiFi System. Multy WiFi System User’s Guide...
  • Page 14 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App screen will be displayed, allowing you to monitor your Multy Devices and Multy WiFi Multy Site System. It shows whether the Multy Devices in this Multy WiFi System are on. It also shows how many wireless clients are currently connected to the Multy Devices.

  • Page 15: Test Your Mobile Phone Connection Speed

    Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App 2.4 T e st Yo ur Mo b ile Pho ne C o nne c tio n Spe e d You can run a speed test to check the Internet connection speed at which you send and receive date from your mobile phone.
  • Page 16 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App to perform the test. The meter will show data rates for both upstream and downstream traffic. Sta rt You can tap the Remove icon ( ) to delete all records. Multy WiFi System User’s Guide...

  • Page 17: Test Your Multy Device Connection Speed

    Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App 2.5 T e st Yo ur Multy De vic e C o nne c tio n Spe e d With the Zyxel Multy app, you can check the speed of the connection between your Multy Device and your broadband modem/router.
  • Page 18 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App and then the button to perform a test. The results will show data rates for Spe e d T e st T e st T e st All both upstream and downstream traffic.

  • Page 19: Measure Your Wifi Signal Strength

    Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App 2.6 Me a sure Yo ur WiFi Sig na l Stre ng th When you need to install a new Multy Device, you can perform a signal check to decide where to place it.
  • Page 20 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App and then the button to perform a check. Tap to stop the process. WiFi Sig na l T urn O n T urn O ff Multy WiFi System User’s Guide...

  • Page 21: Enable Or Disable Admin/Guest Wifi

    Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App 2.7 Ena b le o r Disa b le Adm in/ G ue st WiFi After the Multy WiFi System is set up, you can create a separate WiFi network for your guests. The WiFi settings will be applied to all Multy Devices in the same Multy WiFi System.

  • Page 25: Set A Wifi Schedule For Clients

    Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App 2.9 Se t a WiFi Sc he dule fo r C lie nts When you create or edit a schedule profile, you can schedule the Multy WiFi System to automatically disable the WiFi access of selected clients for preset periods of time.
  • Page 26 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App Tap a client from the list to view the client device information. Tap to create a new De vic e s Jo in Pro file profile or apply a pre-configured schedule profile to the client. Multy WiFi System User’s Guide...
  • Page 27 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App If you want to create a new schedule, tap , name the profile, and tap . Tap to C re a te Ne w Pro file Ne xt specify the time periods during which the client is blocked from accessing the Internet.
  • Page 28 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App The applied profile name will then display in the and the Pa re nta l C o ntro l > De vic e s De vic e De ta il screens.

  • Page 29: Pause Internet Access For An Individual Client

    Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App 2.10 Pa use Inte rne t Ac c e ss fo r a n Individua l C lie nt To block a specific client from accessing the Internet without scheduling, just set a timer on it. The timer is effective only once.
  • Page 30 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App Tap a client from the list to view the client device information. De vic e s and select the time in hours and minutes. Tap to start the timer and block the client Blo c k Sta rt immediately.

  • Page 31: Pause Or Resume Internet Access For A Group

    Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App 2.11 Pa use o r Re sum e Inte rne t Ac c e ss fo r a G ro up You may want to manually block a group of client devices from accessing the Internet immediately and resume it later.
  • Page 32 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App to view the schedule profiles previously created in the Multy WiFi System. Tap a profile’s Pro file button to resume network access at once, or tap the button to pause Internet Blo c ke d Q uic k Blo c k...

  • Page 33: Turn On Or Off The Multy Device's Led Light

    Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App 2.12 T urn o n o r o ff the Multy De vic e ’s L ED L ig ht When the Multy Device is installed and ready, you can turn off the device’s LED light or configure the LED light to always stay on.

  • Page 34: Remove A Multy Device

    Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App 2.13 Re m o ve a Multy De vic e If a Multy Device is damaged or not in use, you can remove it from the Multy WiFi System. From the screen, tap the Multy Device you want to remove.

  • Page 35: Install A Second Multy Wifi System

    Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App 2.14 Insta ll a Se c o nd Multy WiFi Syste m You can manage multiple Multy WiFi Systems using the Multy app. Tap the Menu icon in the upper-left corner to open the navigation panel. Tap Add Multy Multy WiFi System User’s Guide...

  • Page 38: Change The Name Or Picture Of A Multy Wifi System

    Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App 2.15 C ha ng e the Na m e o r Pic ture o f a Multy WiFi Syste m You can rename a Multy WiFi System or change the background picture that is displayed on the Multy WiFi System main screen.
  • Page 39 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App Tap the Edit icon of the to give the Multy WiFi System a new name. Site Na m e Tap the Camera icon to replace the background picture of the Multy WiFi System. Multy WiFi System User’s Guide...

  • Page 40: Remove A Multy Wifi System

    Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App 2.16 Re m o ve a Multy WiFi Syste m All Multy Devices in the Multy WiFi System will be reset after you delete the Multy WiFi System. From the screen, tap the Setting icon ( ) of the Multy WiFi System to open the...
  • Page 41 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App to remove the Multy WiFi System. De le te T his Multy Site Multy WiFi System User’s Guide...

  • Page 42: Enable Or Add Port Forwarding Rules

    Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App 2.17 Ena b le o r Add Po rt Fo rwa rding Rule s If you want to forward incoming packets to a specific or appropriate IP address in the private network using ports, set a port forwarding rule.
  • Page 43 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App in the screen. Tap to enable port forwarding. No tific a tio ns Se tting s to create or update rules. In the screen, tap Po rt Fo rwa rding Se tting s Po rt Fo rwa rding Sing le Po rt to add a rule.
  • Page 44 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App to save your settings after you enter a service name, a port number or a range of ports to Do ne define the service to be forwarded, specify the transport layer protocol used for the service, and select a device on your local network that will receive the packets from the port(s).
  • Page 45 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App A summary of the rule(s) will be displayed. Tap the add icon ( ) if you want to create another rule. Multy WiFi System User’s Guide...
  • Page 48 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App Note: After you turn on notifications for speed test results, you need to use the Alexa voice command “Alexa, ask Zyxel Multy to test Internet speed” to run a speed test to receive the notification.
  • Page 49 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App If you want to get notifications when there are new client devices connecting to your WiFi network(s), and enable notifications for the WiFi network(s). Ne w De vic e C o nne c te d Multy WiFi System User’s Guide...

  • Page 50: Enable Or Disable Daisy Chain Network Topology

    Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App 2.19 Ena b le o r Disa b le Da isy C ha in Ne two rk T o po lo g y You can "daisy chain” multiple Multy Devices together to create expansive WiFi coverage for your home.
  • Page 51 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App Tap the Menu icon in the upper-left corner to open the navigation panel and tap Se tting s in the screen. Tap to enable or disable daisy chaining. Adva nc e d Se tting s Se tting s Multy WiFi System User’s Guide...

  • Page 52: Report A Problem With The Zyxel Multy App

    Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App 2.20 Re po rt a Pro b le m with the Zyxe l Multy App If you encounter problems while using the Zyxel Multy app or want to send us your feedback, you can send an email to customer service.

  • Page 53: Log In With A Myzyxelcloud Account

    Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App 2.21 L o g in with a m yZyxe lC lo ud Ac c o unt If you didn’t log into the Zyxel Multy app with a myZyxelCloud account, you can still log in after the Multy WiFi System has been set up.

  • Page 54: Manage Your Multy Wifi System With Amazon Alexa

    Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App 2.22 Ma na g e Yo ur Multy WiFi Syste m with Am a zo n Ale xa If you have an Alexa-enabled device (Amazon Echo for example), you can use your voice to control your Multy Devices in the Multy WiFi System.
  • Page 56 Chapter 2 Set up Your Multy WiFi System Using the Zyxel Multy App . A screen appears showing that the skill for Multy WiFi Systems has been successfully Autho rize linked. Use either the Alexa app or voice command “Discover Devices” to have Alexa discover the Multy Device(s) on the specified myZyxel account.

  • Page 57: Appendix A Customer Support

    C o rpo ra te He a dq ua rte rs (Wo rldwide ) T a iwa n • Zyxel Communications Corporation • http://www.zyxel.com Asia C hina • Zyxel Communications (Shanghai) Corp. Zyxel Communications (Beijing) Corp. Zyxel Communications (Tianjin) Corp. • http://www.zyxel.cn India • Zyxel Technology India Pvt Ltd •...
  • Page 58 T a iwa n • Zyxel Communications Corporation • http://www.zyxel.com/tw/zh/ T ha ila nd • Zyxel Thailand Co., Ltd • http://www.zyxel.co.th Vie tna m • Zyxel Communications Corporation-Vietnam Office • http://www.zyxel.com/vn/vi Euro pe Austria • Zyxel Deutschland GmbH • http://www.zyxel.de Be la rus •...
  • Page 59 • http://www.zyxel.com/be/nl/ • http://www.zyxel.com/be/fr/ Bulg a ria • Zyxel България • http://www.zyxel.com/bg/bg/ C ze c h Re pub lic • Zyxel Communications Czech s.r.o • http://www.zyxel.cz De nm a rk • Zyxel Communications A/S • http://www.zyxel.dk Esto nia • Zyxel Estonia •...
  • Page 60 Ro m a nia • Zyxel Romania • http://www.zyxel.com/ro/ro Russia • Zyxel Russia • http://www.zyxel.ru Slo va kia • Zyxel Communications Czech s.r.o. organizacna zlozka • http://www.zyxel.sk Spa in • Zyxel Communications ES Ltd • http://www.zyxel.es Swe de n • Zyxel Communications •...
  • Page 61 Appendix A Customer Support • http://www.zyxel.ch/ T urke y • Zyxel Turkey A.S. • http://www.zyxel.com.tr • Zyxel Communications UK Ltd. • http://www.zyxel.co.uk Ukra ine • Zyxel Ukraine • http://www.ua.zyxel.com L a tin Am e ric a Arg e ntina • Zyxel Communication Corporation •...
  • Page 62 Appendix A Customer Support No rth Am e ric a • Zyxel Communications, Inc. - North America Headquarters • http://www.zyxel.com/us/en/ O c e a nia Austra lia • Zyxel Communications Corporation • http://www.zyxel.com/au/en/ Afric a So uth Afric a • Nology (Pty) Ltd.

  • Page 63: Appendix B Legal Information

    The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of Zyxel Communications Corporation. Published by Zyxel Communications Corporation. All rights reserved.
  • Page 64 Appendix B Legal Information Industry C a na da RSS- G EN & RSS- 247 sta te m e nt • This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
  • Page 65 Appendix B Legal Information Български С настоящото Zyxel декларира, че това оборудване е в съответствие със съществените изисквания и другите приложими разпоредбите на Директива 2014/53/ЕC. (Bulgarian) Na tio na l Re stric tio ns • The Belgian Institute for Postal Services and Telecommunications (BIPT) must be notified of any outdoor wireless link having a range exceeding 300 meters.
  • Page 66 Appendix B Legal Information Prin prezenta, Zyxel declară că acest echipament este în conformitate cu cerinţele esenţiale şi alte prevederi relevante ale Română (Romanian) Directivei 2014/53/EU. Slovenčina Zyxel týmto vyhlasuje, že zariadenia spĺňa základné požiadavky a všetky príslušné ustanovenia Smernice 2014/53/EU. (Slovak) Slovenščina Zyxel izjavlja, da je ta oprema v skladu z bistvenimi zahtevami in ostalimi relevantnimi določili direktive 2014/53/EU.
  • Page 68 Appendix B Legal Information • 使用無線產品時，應避免影響附近雷達系統之操作。 • 若使用高增益指向性天線，該產品僅應用於固定式點對點系統。 以下訊息僅適用於產品屬於專業安裝並銷售至台灣地區 • 本器材須經專業工程人員安裝及設定，始得設置使用，且不得直接販售給一般消費者。 安全警告 - 為了您的安全，請先閱讀以下警告及指示 : • 請勿將此產品接近水、火焰或放置在高溫的環境。 • 避免設備接觸 : - 任何液體 - 切勿讓設備接觸水、雨水、高濕度、污水腐蝕性的液體或其他水份。 - 灰塵及污物 - 切勿接觸灰塵、污物、沙土、食物或其他不合適的材料。 • 雷雨天氣時，不要安裝，使用或維修此設備。有遭受電擊的風險。 • 切勿重摔或撞擊設備，並勿使用不正確的電源變壓器。 • 若接上不正確的電源變壓器會有爆炸的風險。 • 請勿隨意更換產品內的電池。 • 如果更換不正確之電池型式，會有爆炸的風險，請依製造商說明書處理使用過之電池。 • 請將廢電池丟棄在適當的電器或電子設備回收處。 •...
  • Page 69 Appendix B Legal Information and will be solely at the discretion of Zyxel. This warranty shall not apply if the product has been modified, misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions. No te Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser.

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