Brother MFC-J1205W Online User's Manual page 188

Home > Troubleshooting
Having Difficulty with Your Machine's Network
If You Are Having Difficulty with Your Machine's Network
For technical help, you must call the country where you bought the machine. Calls must be made from
within that country.
If you think there is a problem with your machine, check the following topics. You can correct most problems
yourself.
If you need additional help, go to your model's FAQs & Troubleshooting page at support.brother.com.
>> I Cannot Complete the Wireless Network Setup Configuration
>> My Brother Machine Cannot Print or Scan over the Network
>> I Want to Check that My Network Devices are Working Correctly
I Cannot Complete the Wireless Network Setup Configuration
Turn your wireless router off and back on. Then, try to configure the wireless settings again. If you are unable to
resolve the problem, follow the instructions below:
Investigate the problem using the WLAN Report.
Cause
Your security settings (SSID/
Network Key) are not
correct.
Your Brother machine's MAC
address is not allowed.
Your wireless LAN access
point/router is in stealth
mode (not broadcasting the
SSID).
For Windows
If your wireless connection has been interrupted, and you have checked and tried all of the above, we
recommend using the Network Connection Repair Tool.
My Brother Machine Cannot Print or Scan over the Network
If you can no longer print or scan via the network, press
the Wi-Fi.
Cause
Your security software
blocks your machine's
access to the network.
(The Network scanning
feature does not work. )
> If You Are Having Difficulty with Your Machine
Action
• Confirm the security settings using Wireless Setup Helper. For
more information and to download the utility, go to your model's
Downloads page at support.brother.com.
• Select and confirm that you are using the correct security
settings.
- See the instructions supplied with your wireless LAN access
point/router for information on how to find the security
settings.
- The manufacturer's name or model number of the wireless
LAN access point/router may be used as the default security
settings.
- Consult with the access point/router manufacturer, your
Internet provider, or network administrator.
Confirm that the Brother machine's MAC Address is allowed in the
filter.
• Enter the correct SSID name or Network Key manually.
• Check the SSID name or the Network Key in the instructions
supplied with your wireless LAN access point/router and
reconfigure the wireless network setup.
Action
• Windows
Configure the third-party Security/Firewall Software to allow
Network scanning. To add port 54925 for Network scanning, type
the information below:
- In Name:
> Network Problems
(Wi-Fi) and COLOR COPY simultaneously to restart
> If You Are
Interface
Wireless
Wireless
Wireless
Interface
Wireless
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