Page 1 ATEN Altusen™ SN0100 / SN0100A / SN0100D SN0100AD / SN9100 Series Serial Console Server User Manual...
Page 2 Serial Console Server User Manual Compliance Statements FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Page 3: About This Manual
Serial Console Server User Manual About This Manual This User Manual is provided to help you get the most from your Serial Console Server system. It covers all aspects of installation, configuration and operation. An overview of the information found in the manual is provided below.
Page 4 Serial Console Server User Manual An Appendix, at the end of the manual provides technical and troubleshooting information. Conventions This manual uses the following conventions: Indicates text that you should key in. Monospaced Indicates keys you should press. For example, [Enter] means to press the Enter key.
Page 5: Package Contents
Serial Console Server User Manual Package Contents The Serial Console Server package consists of: SN0108A / SN0116A 1 SN0108A / SN0116A Serial Console Server 1 SA0142 Serial Adapter (RJ45-F to DB9-M; DTE to DCE) 1 SA0141 Serial Adapter (RJ45-F to DB9-F; DTE to DTE) 1 CD-ROM with management software and Real COM drivers 1 laptop USB console cable 1 foot pad set (4 pcs)
Page 6: Sn0132 / Sn0148
Serial Console Server User Manual SN0132 / SN0148 1 SN0132 / SN0148 Serial Console Server 1 SA0142 Serial Adapter (RJ45-F to DB9-M; DTE to DCE) 1 SA0141 Serial Adapter (RJ45-F to DB9-F; DTE to DTE) 1 CD-ROM with management software and Real COM drivers 1 laptop USB console cable 2 power cords 1 rack mount kit...
Page 7 Serial Console Server User Manual 1 Lok-U-Plug Installation Tool 1 user instructions* *Features may have been added since this manual was published. Please visit our website to download the most up-to-date version of the manual. Check to make sure that all of the components are present and in good order. If anything is missing, or was damaged in shipping, contact your dealer.
Page 8: Product Information
For information about all ATEN products and how they can help you connect without limits, visit ATEN on the Web or contact an ATEN Authorized Reseller. Visit ATEN on the Web for a list of locations and telephone numbers: International http://www.aten.com...
Page 9: User Notice
Serial Console Server User Manual User Notice All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer. The manufacturer makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose.
Page 10: Terminology
Serial Console Server User Manual Terminology Throughout the manual we make reference to the terms Local and Remote in regard to the operators and equipment deployed in a Serial Console Server installation. Depending on the point of view, users and servers can be considered Local under some circumstances, and Remote under others: ...
Page 11: Table Of Contents
Serial Console Server User Manual Contents Compliance Statements ........ii About This Manual .
Page 12 Serial Console Server User Manual SN0116AD Rear View (DC Power)......16 SN0132 Rear View ........17 SN0148 Rear View .
Page 13 Serial Console Server User Manual Port Operating Modes Overview ..........55 Operating Mode .
Page 14 Serial Console Server User Manual Assigning Device Permissions From the Groups’ Notebook..97 Chapter 8. Device Management Devices ........... 99 Network .
Page 15 Serial Console Server User Manual Link Local IPv6 Address ........152 IPv6 Stateless Autoconfiguration .
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Page 17: Introduction
Chapter 1 Introduction Overview The Serial Console Server Series of advanced console servers integrates cutting edge technologies with secure enterprise communications. Models offer IT professionals and network operations center (NOC) personnel the ability to perform secure, remote data management and out-of-band management of IT assets from anywhere in the world.
Page 18 Serial Console Server User Manual The SN0108A / SN0108AD / SN0116A / SN0116AD / SN0132 / SN0132D / SN0148 / SN0148D / SN9108 / SN9116 also offer software features to meet the most demanding data center management applications. Features include multilingual Web user interface (UI), versatile operation modes, Serial Viewer with a comprehensive set of functions, and power management integration.
Page 19: Features
Chapter 1. Introduction Features System Accessibility and Availability  Remote serial access for up to 8/16/32/48 servers or other serial devices  Secure in-band and out-of-band network access to serial consoles  In-band access of Ethernet  Browser access with an intuitive GUI ...
Page 20: Security4
 System log and event logging  Comprehensive logging and event notification  ATEN Log server and Syslog server  SNMP agent  Event notification – supports notification of SMTP email, SNMP Trap, and SMS (with additional mobile device) ...
Page 21: Serial Device Management5
Chapter 1. Introduction  NTP for time server synchronization  DHCP for dynamic IP address assignment  IPv6 support  Integrated with CC2000 for centralized data center management  Supports AC or DC operation Serial Device Management  Versatile serial operation modes – supports Real COM, TCP Server, TCP Client, UDP, and Virtual Modem ...
Page 22: Requirements6
Serial Console Server User Manual Requirements  The devices that connect to the Serial Console Server must support the following serial protocol:  RS-232 (protocol or terminal operations)  For Console Management operating mode; Telnet/SSH client, a third party client such as PuTTY, or web browser must be installed ...
Page 23: Rj-45 To Serial Adapters
RJ-45 to Serial Adapters  Cat 5e (or higher) cable is required to connect the Serial Console Server to the RJ-45 Serial Adapters (see page 27).  The various RJ-45 to Serial Adapters offered by ATEN are shown in the table, below: Model...
Page 24: Browsers
Serial Console Server User Manual Browsers Supported browsers for logging into the device include the following: Browser Version 6 and higher Chrome 8.0 and higher Firefox Windows 3.5 and higher Linux 3.0 and higher Safari Windows 4.0 and higher 3.1 and higher Opera 10.0 and higher...
Page 25: Components
Chapter 1. Introduction Components SN0108A / SN0108AD Front View SN0116A / SN0116AD Front View Component Description power LEDs Lights when the unit is powered up and ready to operate. oort LEDs The Port  Flashes Green: Active – data is being transmitted through the port LAN LEDs Primary and Secondary 10/100/1000 Mbps LAN LEDs.
Page 26 Serial Console Server User Manual Component Description reset button Note: This switch is recessed and must be pushed with a small object such as the end of a paper clip, or a ballpoint pen.  Pressing and releasing this switch when the unit is running performs a system reset.
Page 27: Sn0132 / Sn0132D Front View
Chapter 1. Introduction SN0132 / SN0132D Front View SN0148 / SN0148D Front View Component Description power LEDs Lights when the unit is powered up and ready to operate. port LEDs The Port LEDs provide status information about their corresponding serial ports. ...
Page 28 Serial Console Server User Manual Component Description reset button Note: This switch is recessed and must be pushed with a small object such as the end of a paper clip, or a ballpoint pen.  Pressing and releasing this switch when the unit is running performs a system reset.
Page 29: Sn9108 Front View
Chapter 1. Introduction SN9108 Front View SN9116 Front View Component Description power LED Lights when the unit is powered up and ready to operate. port LEDs The Port LEDs provide status information about their corresponding serial ports.  Lights Green: Online – the serial device attached to the port is powered on and ready.
Page 30 Serial Console Server User Manual Component Description reset button Note: This switch is recessed and must be pushed with a small object such as the end of a paper clip, or a ballpoint pen.  Pressing and releasing this switch when the unit is running performs a system reset.
Page 31: Sn0108A Rear View
Chapter 1. Introduction SN0108A Rear View SN0116A Rear View Component Description grounding The grounding wire that is used to ground the unit attaches terminal here. power switches These standard rocker switches power the unit on and off. LAN ports The cables that connect the unit to the primary and the backup network interfaces (10/100/1000 Mbps) plug in here.
Page 32: Sn0108Ad Rear View (Dc Power)
Serial Console Server User Manual SN0108AD Rear View (DC Power) SN0116AD Rear View (DC Power) Component Description power switches These standard rocker switches power the unit on and off. LAN ports The cables that connect the unit to the primary and the backup network interfaces (10/100/1000 Mbps) plug in here.
Page 33: Sn0132 Rear View
Chapter 1. Introduction SN0132 Rear View SN0148 Rear View Component Description grounding The grounding wire that is used to ground the unit attaches terminal here. power switches These standard rocker switches power the unit on and off. LAN ports The cables that connect the unit to the primary and the backup network interfaces (10/100/1000 Mbps) plug in here.
Page 34: Sn0132D Rear View (Dc Power)
Serial Console Server User Manual SN0132D Rear View (DC Power) SN0148D Rear View (DC Power) Component Description power switches These standard rocker switches power the unit on and off. LAN ports The cables that connect the unit to the primary and the backup network interfaces (10/100/1000 Mbps) plug in here.
Page 35: Sn9108 Rear View
Chapter 1. Introduction SN9108 Rear View SN9116 Rear View Component Description power socket The power cable(s) plugs in here. power switch This standard rocker switches power the unit on and off. grounding The grounding wire that is used to ground the unit attaches terminal here.
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Page 37: Chapter 2. Hardware Setup
Chapter 2 Hardware Setup Before You Begin 1. Important safety information regarding the placement of this device is provided on page 139. Please review it before proceeding. 2. Make sure that the power to any device that you connect to the installation has been turned off.
Page 38 Serial Console Server User Manual Note: To ensure adequate ventilation, allow at least 5.1 cm on each side, and 12.7 cm behind the unit for power cord and cable clearance.
Page 39: Rack Mounting
Chapter 2. Hardware Setup Rack Mounting The Serial Console Server can be mounted in a 19" (1U) rack. The mounting brackets can screw into either the front or the back of the unit so that it can attach to the front or the back of the rack. Rack Mounting - Front To mount the unit at the front of the rack, do the following: 1.
Page 40 Serial Console Server User Manual 3. Position the device in the front of the rack and align the holes in the mounting brackets with the holes in the rack. 4. Screw the mounting brackets to the rack. Note: Cage nuts are provided for racks that are not pre-threaded.
Page 41 Chapter 2. Hardware Setup Rack Mounting - Rear To mount the unit at the rear of the rack, do the following: 1. Remove the two screws at the rear of the unit. 2. Use the M3 x 8 Phillips head hex screws supplied with the rack mounting kit to screw the rack mounting brackets into the rear of the unit.
Page 42 Serial Console Server User Manual 4. Screw the mounting brackets to the rear of the rack. Note: Cage nuts are provided for racks that are not pre-threaded.
Page 43: Serial Console Server Installation
Chapter 2. Hardware Setup Serial Console Server Installation SN0108A / SN0116A / SN0132 / SN0148 Installation To set up your SN0108A / SN0116A / SN0132 / SN0148 installation, refer to the Installation Diagram on page 29. The numbers in the diagram correspond to the numbers of the instruction steps, below: 1.
Page 44 Serial Console Server User Manual 6. (Optional) If you choose to install a serial modem for OOB operation (see OOBC, page 115), use standard Cat 5e cable to connect the modem port on the SN0108A / SN0116A / SN0132 / SN0148's front panel to a DTE-to-DCE serial adapter (see RJ-45 to Serial Adapters, page 7 for details on choosing the appropriate adapter), then plug the adapter into the modem's serial port.
Page 45 Chapter 2. Hardware Setup SN0108A / SN0116A / SN0132 / SN0148 Installation Diagram SA0141 (DB9-F, DTE-DTE) Modem SA0142 (DB9-M, DTE-DCE) Network Switch SA0142 (DB9-M, DTE-DCE) Network Switch Rollover Cable SA0141 (DB9-F, DTE-DTE) (RJ45-RJ45, DTE-DTE) Note: The example above shows a SN0148 Serial Console Server. The SN0108A / SN0116A / SN0132 units have the same ports and switches but with slightly different layouts.
Page 46: Sn9108 / Sn9116 Installation
Serial Console Server User Manual SN9108 / SN9116 Installation To set up your SN9108 / SN9116 installation, refer to the Installation Diagram on page 31. The numbers in the diagram correspond to the numbers of the instruction steps, below: 1. Use a grounding wire to ground the unit by connecting one end of the wire to the Serial Console Server’s grounding terminal (located on the back panel), and the other end of the wire to a suitable grounded object.
Page 47 Chapter 2. Hardware Setup plug the adapter into the modem's serial port. Then use OOB to specify the modem port in the Modem Settings (see OOBC, page 115) 7. (Optional) If you wish to use a console terminal connection, use Cat 5e cable to connect any available port on the SN9108 / SN9116 to the DTE -to-DTE serial adapter SA0141 or SA0143.
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Page 49: Super Administrator Setup
Chapter 3 Super Administrator Setup Overview This chapter discusses the administrative procedures that the Super Administrator performs to get the Serial Console Server set up for the first time. First Time Setup Once the Serial Console Server has been cabled up, the Super Administrator needs to set up the unit for operation.
Page 50 Serial Console Server User Manual Laptop USB Console (LUC) Login - SNViewerUSB The SNViewerUSB application appears automatically when a Laptop USB Console (LUC) connection (SN0108A / SN0116A / SN0132 / SN0148 only) has been established, and you will be prompted to log in, as shown here: Since this is the first time you are logging in, use the default Username: administrator;...
Page 51 Chapter 3. Super Administrator Setup 2. When configured correctly the login prompt appears, as shown here: Since this is the first time you are logging in, use the default Username: administrator; and the default Password: password. Local Console Main Menu After you log in via HyperTerminal or SNViewerUSB the text based menu appears: The Main Menu is the text based equivalent of the browser based configuration...
Page 52: Remote Login
Serial Console Server User Manual Remote Login You can log in remotely from a computer running Telnet, PuTTY, or via Web Browser. The remote login Main Menu for Telnet and PuTTY are a text based equivalent of the browser based GUI and control functions as described throughout this manual.
Page 53 Chapter 3. Super Administrator Setup Browser Login Once the Serial Console Server has been connected to the LAN, it can be accessed via an Internet browser running on any platform. To access the Serial Console Server, do the following: 1. Open the web browser and specify the default IP address (192.168.0.60) of the Serial Console Server in the browser's location bar, and press Enter.
Page 54: Setup
Serial Console Server User Manual Setup Network Setup To set up the network, do the following: 1. Click the Device Management tab. 2. Select the Network tab. 3. Fill in the fields according to the information provided under Network, page 102.
Page 55: Changing The Super Administrator Login
Chapter 3. Super Administrator Setup Changing the Super Administrator Login To change the default Super Administrator Username and Password, do the following: 1. At the top of the screen, click the User Management tab. The User Management page has a list of Users and Groups in the Sidebar at the left, and a more detailed list of users –...
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Page 57: Chapter 4. The User Interface
Chapter 4 The User Interface Overview Once you have successfully logged in, the Serial Console Server’s Main Page appears. The look of the page varies slightly, depending on which method you used to log in. Each of the interfaces is described in the sections that follow. Access The Serial Console Server can be accessed from a local console (locally connected computer or laptop) running terminal application software (such as...
Page 58: Local Console Operation
Serial Console Server User Manual Local Console Operation When a local console is attached (SN0108A / SN0116A / SN0132 / SN0148 only, see page 27), you can use the HyperTerminal or SNViewerUSB application to log in (See Local Login, page 33 for details). Simply key in your valid Username and Password, then hit [Enter] to bring up the Local Console Main Page.
Page 59: Remote Operation
Chapter 4. The User Interface Remote Operation You can access the Serial Console Server remotely using a web browser, or text based terminal application such as Telnet or PuTTY, as described below. Web Browser Login Serial Console Server units can be accessed via an Internet browser running on any platform.
Page 60: The Web Browser Main Page
Serial Console Server User Manual The Web Browser Main Page To ensure multi-platform operability, access to the Serial Console Server can be accomplished with most standard web browsers. The chapters following this one give detailed information about each section of the web browser. Once users log in and are authenticated (see page 43), the Web Browser Main Page comes up, with the Port Access page displayed: Note: The screen depicts a Super Administrator’s page.
Page 61 Chapter 4. The User Interface Item Description Sidebar The Sidebar provides a tree view listing of ports that relate to the various tab bar and menu bar selections. Clicking a node in the Sidebar brings up a page with the details that are relevant to it. There is a Filter button at the bottom of the Sidebar that lets you expand or narrow the scope of the ports that appear in the tree.
Page 62: The Tab Bar
Serial Console Server User Manual The Tab Bar The number and type of icons that appear on the Tab Bar at the top of the page are determined by the user’s type (Super Administrator, Administrator, User) and the permissions assigned when the user’s account was created. The chapters following this one give detailed information about each section of the web browser.
Page 63: Snviewer
Chapter 4. The User Interface SNViewer The SNViewer is the main application used to access serial devices via web browser. The SNViewer opens from the Port Access - Connections page, when you click the Telnet or SSH button for a serial device (see Telnet/SSH, page 63 for details).
Page 64: Control Panel Functions
Serial Console Server User Manual Control Panel Functions The Control Panel functions are described below and in the following sections: Icon Function This is a toggle. Click to make the Control Panel appear Always On – i.e., always displays on top of the SNViewer screen. Click –...
Page 65: Data Import
Chapter 4. The User Interface Icon Function Use this to reset the terminal to its default settings. Click to bring up the Message Board (see The Message Board, page 50). Click to open a window and create a list of custom text macros (see Macros, page 51).
Page 66: Encode
Serial Console Server User Manual Encode Encoding allows you select which type of encoding you want to use. Make your selection from the drop down menu and click OK, as shown below: The Message Board The Serial Console Server supports multiple user logins, which may cause access conflicts.
Page 67: Macros
Chapter 4. The User Interface  If you check All Users, messages are posted to all users. To post a message to one individual user, select the user's name before sending your message.  If a user's name is selected, and you want to post a message to all users, select All Users before sending your message.
Page 68: Terminal Settings
Serial Console Server User Manual Terminal Settings The Terminal Settings page allows you make changes to the appearance of the terminal window, as described below: Category Description Font Click Change to configure the SNViewer’s Font settings. You can change the Font type, Size, and Style. On the right side of the window you can view an example of the font you have set.
Page 69 Chapter 4. The User Interface Category Description Others Use this section to set:  Implicit CR in every LF: Checking this box adds an extra Carriage Return when the [Enter] key is used, so the cursor returns flush on the left margin. Use this function if the text is not lining up on the left margin after you hit [Enter].
Page 70: Terminal Application
Serial Console Server User Manual Terminal Application You can log in remotely using a text based terminal application such as Telnet, or PuTTY. For information on how to connect and login,see Remote Login, page 36 for details. The Telnet and PuTTY Main Menus are the text based equivalent of the browser based configuration and control functions described throughout this manual.
Page 71: Port Operating Modes
Chapter 5 Port Operating Modes Overview To cover a broad range of serial applications, the Serial Console Server’s COM ports support several port operating modes. These include Console Management and Console Management Direct modes for device control; and Real COM Port, Virtual Modem, TCP Server, TCP Client, and UDP Mode for Serial-to-Ethernet connectivity and applications that require COM ports, serial tunneling, or where TCP/UDP Socket functionality is needed.
Page 72: Operating Mode
Serial Console Server User Manual Operating Mode For detailed information about the settings in each of the Operating Modes, see Operating Mode, page 74. Console Management Console Management mode is the most common Operating Mode used, allowing users to establish Telnet or SSH sessions to the Serial Console Server to manage the serial devices.
Page 73: Udp Mode
Chapter 5. Port Operating Modes TCP Server (RAW TCP) In TCP Server (RAW TCP) mode, data transmission is bidirectional. In this mode, the host computer initiates contact with the Serial Console Server and requests a connection to its serial port. Once the connection is established, the host receives data from the serial device.
Page 74: Virtual Modem
Serial Console Server User Manual Virtual Modem In Virtual Modem mode, the Serial Console Server’s COM port emulates a modem. The port acts as if it were a real modem for communication with a remote server. This allows software designed to transmit data over a serial modem-to-modem link, to perform serial operations over a TCP/IP Ethernet connection.
Page 75: Chapter 6 Port Access
Chapter 6 Port Access Overview Once you have logged in from a web browser, the Main Screen appears with the Port Access - Connections page displayed: The Connections page is organized into several main areas. All the devices, ports, and outlets that a user is permitted to access are listed in the Sidebar at the left of the page.
Page 76: The Sidebar
Serial Console Server User Manual The Sidebar All connected Serial Console Servers, port devices and PDU devices – including their ports and outlets – are listed in a tree structure in the Sidebar at the left of the screen: The Sidebar Tree Structure The characteristics of the Sidebar tree structure are: ...
Page 77: Filter
Chapter 6. Port Access Filter The Filter allows you to control the number and type of ports that display in the Sidebar. When you click Filter, the bottom of the panel changes to look similar to the image, below: The meanings of the choices are explained in the following table: Choices Explanation Search...
Page 78: Connections
Serial Console Server User Manual Connections The main panel on the Connections page displays the Port List. From here you can select and connect to the serial devices via the port they are connected to. Heading Description Port Number This column represents the physical port that the device is connected to on the rear of the Serial Console Server.
Page 79: Telnet/Ssh
Chapter 6. Port Access Heading Description Operation Lists Console Management access methods: Telnet and SSH for managing a port device. Clicking either one opens the SNViewer application to manage that serial device (See Telnet/SSH, page 63, below). Dump Buffer: This button allows you to dump and view the buffer log of activity conducted on the device.
Page 80: Port Attributes
Serial Console Server User Manual Port Attributes Clicking a device on the sidebar from the Port Access - Connections page brings up the Port Attributes page with detailed information about the device and Power Over the Net™ reboot options, as shown here: From here you can use the Telnet, SSH, and Dump Buffer buttons at the bottom of the page, or reboot a device connected to an associated Power Over the Net™...
Page 81: Favorites
Chapter 6. Port Access Favorites The Favorites tab allows you to keep all the connections that you access most frequently in one convenient place. To add a port to Favorites, right-click on it from the sidebar and select Add to Favorites, or select a port and click Add. The layout and functions available on the Favorites tab are exactly the same as those found on the Port List tab (See Connections, page 62 for details).
Page 82: Preferences
Serial Console Server User Manual Preferences The Preferences page allows users to set up their own, individual, working environments. The Serial Console Server stores a separate configuration record for each user profile, and sets up the working configuration according to the Username that was keyed into the Login dialog box: The page settings are explained in the following table: Setting...
Page 83 Chapter 6. Port Access Setting Function Viewer You can choose which viewer is used when accessing a serial device:  Auto Detect will select the appropriate viewer based on the web browser used; WinClient for Windows Internet Explorer, Java Client for other web browsers (ex. Firefox). ...
Page 84: Sessions
Serial Console Server User Manual Sessions The Session page lets the administrator and users with User Management permissions see at a glance which users are currently logged into the Serial Console Server, and provides information about each of their sessions. Note: 1.
Page 85: Access
Chapter 6. Port Access Access Administrators use the Access page to set user and group access and configuration rights for Serial Console Server ports and PDU devices. The Access page only appears for those users with User Management permissions and is not available for other users. Access rights can be set on a user-by-user or a group-by-group basis.
Page 86 Serial Console Server User Manual Access Rights The Access columns are where access rights are set. The meaning of each is explained below. Full Access The user can view the device and can perform operations on the device. View Only The user can only view the device;...
Page 87: Properties
Chapter 6. Port Access Properties When you click the Properties tab, the Port Settings List page appears: When a port is double clicked from the Port Settings List or from the Sidebar, the Properties page appears and looks similar to the one below: This panel allows you to make configuration settings for the selected port, as explained in the table below: Setting...
Page 88 Serial Console Server User Manual Setting Meaning Port Name You can give a port an appropriate name by editing the Port Name field. – Baud Rate This sets the port’s data transfer speed. Choices are from 300 115200 (drop down the list to see all options). Set this to match the baud rate setting of the connected device.
Page 89: Port Buffering
Chapter 6. Port Access Port Buffering Port Buffering creates a log of activity conducted when a port is accessed. You can save the log to memory on the Serial Console Server, or to a USB device. A USB device provides more storage space, while the Serial Console Server is limited to it’s internal memory.
Page 90: Operating Mode
Serial Console Server User Manual Operating Mode The Operating Mode page allows you to configure settings for access and management of each port. This determines how each serial device is accessed via operating modes. For a detailed explanation of each Operating Mode, see Operating Mode, page 56 Operating Mode –...
Page 91 Chapter 6. Port Access Setting Meaning Access Mode Defines how the port is to be accessed when multiple users have logged on, as follows: Exclusive: The first user to access the port has exclusive control over the port. No other users can view the port. The Timeout function does not apply to ports which have this setting.
Page 92 Serial Console Server User Manual When a device has a problem – such as a critical error that requires a reboot, or an SNMP Trap event has been triggered – debug messages can be sent through its serial port to the Serial Console Server’s COM port. When the Serial Console Server receives such a message, it can send an SNMP Trap alert and/or an email to inform the user specified here of the problem.
Page 93 Chapter 6. Port Access  TCP Server Setting Meaning TCP Alive This setting defines how often the Serial Console Server should check Check Time the TCP socket connection to the host computer to determine whether it is up, or if it has gone down. Enter the number of minutes the Serial Console Server should wait before checking the TCP connection to the host computer.
Page 94 Serial Console Server User Manual  TCP Client Setting Meaning Secure Check Enable to encrypt all data being transfered through the session. Destination Key-in the IP address and service port of Destination Host or another Host / Port Serial Console Server (TCP Server) to create a serial tunnel for transmitting the data by between.
Page 95 Chapter 6. Port Access  UDP Mode Setting Meaning Host Start IP / Use this setting to establish connections via the UDP protocol. Enter a Host End IP single or range of IP addresses and the TCP/IP port number. and Port ...
Page 96 Serial Console Server User Manual  Console Management Direct Setting Meaning Max Sessions Set the maximum number of concurrent sessions here. Suspend The Suspend character is used to bring up the Suspend Menu in – Character Telnet sessions. Valid characters are A Z, except H, I, J, and M - which may not be used.
Page 97 Chapter 6. Port Access Setting Meaning Connection Use the check boxes to enable/disable SSH and Telnet connection Protocol protocols. CRLF This allows you to select whether to send a Carriage Return and Line Translation Feed signal (CRLF). For information regarding the Alert Strings and Command Filters, see page 75. ...
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Page 99: Chapter 7. User Management
Chapter 7 User Management Overview When you select the User Management tab the screen comes up with the Accounts page displayed: The page is organized into two main areas: the Sidebar at the left, and the large main panel at the right. ...
Page 100: Users
Serial Console Server User Manual Users The Serial Console Server supports three user types, as shown in the table bellow: User Type Role Super Administrator Access and manage ports and devices. Manage Users, and Groups. Configure the overall installation. Configure personal working environment.
Page 101 Chapter 7. User Management 3. Enter the required information in the appropriate fields. A description of each of the fields is given in the table below: Field Description Username From 1 to16 characters are allowed depending on the Account Policy settings. See Account Policy, page 121. Password From 0 to16 characters are allowed depending on the Account Policy settings.
Page 102 Serial Console Server User Manual Field Description Status Status allows you to control the user’s account and access to the installation, as follows:  Disable Account lets you suspend a user’s account without actually deleting it, so that it can be easily reinstated in the future.
Page 103: Modifying User Accounts
Chapter 7. User Management 7. Click Users in the Sidebar to return to the main screen. The new user appears in the Sidebar list and in the main panel, as well.  The Sidebar Users list can expand and collapse. If the list is expanded, click the minus symbol ( –...
Page 104: Groups
Serial Console Server User Manual Groups Groups allow administrators to easily and efficiently manage users and devices. Since device access rights apply to anyone who is a member of the group, administrators need only set them once for the group, instead of having to set them for each user individually.
Page 105 Chapter 7. User Management 3. Enter the required information in the appropriate fields. A description of each of the fields is given in the table below: Field Description Group Name A maximum of 16 characters is allowed. Description Additional information about the user that you may wish to include.
Page 106: Modifying Groups
Serial Console Server User Manual Modifying Groups To modify a group, do the following: 1. In the Sidebar Group list, click the group’s name – or – In the main panel, select the group’s name. 2. Click Modify. 3. In the Group notebook that comes up, make your changes, then click Save. Note: The Group page is discussed on page 88;...
Page 107: Users And Groups
Chapter 7. User Management Users and Groups There are two ways to manage users and groups: from the Users notebook; and from the Group notebook. Note: Before you can assign users to groups, you must first create them. See Adding Users, page 84 for details. Assigning Users to a Group From the User’s Notebook To assign a user to a group from the User’s notebook, do the following: 1.
Page 108: Removing Users From A Group From The User's Notebook
Serial Console Server User Manual Removing Users From a Group From the User’s Notebook To remove a user from a group from the User’s notebook, do the following: 1. In the Sidebar User list, click the user’s name – or – In the main panel, select the user’s name.
Page 109: Assigning Users To A Group From The Group's Notebook
Chapter 7. User Management Assigning Users to a Group From the Group’s Notebook To assign a user to a group from the Group notebook, do the following: 1. In the Sidebar Group list, click the group’s name – or – In the main panel, select the group’s name.
Page 110: Removing Users From A Group From The Group's Notebook
Serial Console Server User Manual Removing Users From a Group From the Group’s Notebook To remove a user from a group from the Group’s notebook, do the following: 1. In the Sidebar Group list, click the group’s name – or – In the main panel, select the group’s name.
Page 111: Device Assignment
Chapter 7. User Management Device Assignment When a user logs in to the Serial Console Server, the interface comes up with the Port Access page displayed. All the ports that the user is permitted to access are listed in the Sidebar at the left of the page. Access permissions for those ports and the devices connected to them are assigned on a port-by-port basis from the User or Group list on the Sidebar of the User Management page.
Page 112 Serial Console Server User Manual 4. Make your permission settings for each port according to the information provided below: Name: Each port accessible to the user is listed under the Names column. Access: The Access column is where device access rights are set. Click the radio buttons in the rows that corresponds your choices.
Page 113: Assigning Device Permissions From The Groups' Notebook
Chapter 7. User Management Assigning Device Permissions From the Groups’ Notebook To assign a device permissions to a Group of users, do the following: 1. In the Sidebar Groups list, click the group’s name – or – In the main panel, select the group’s name. 2.
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Page 115: Chapter 8. Device Management
Note: The “MFG Number” (Manufacturing Number) is an internal serial number used by ATEN’s factory and technical support staff to identify products. This number does not affect products’ warranty. If your product requires after-sales services, you may provide the MFG Number to ATEN’s sales or technical support staff to identify the...
Page 116 Serial Console Server User Manual  When the Power Supply Detection function is enabled (there is a check in the checkbox), when there is only one source of power, the Serial Console Server will beep to warn you of the problem. The default for this function is enabled.
Page 117 Chapter 8. Device Management sure the device is accessible on the network, and check that the Source information you typed in is correct. Check Auto to auto mount the NFS. External USB Drive You can mount up to 3 external USB drives. Click Mount or Unmount to mount or unmount the drive.
Page 118: Network
Serial Console Server User Manual Network The Network page is used to specify the network environment. Each of the elements on this page is described in the sections that follow. Note: The Enable Redundant NIC option is only available for SN0108A / SN0116A / SN0132 / SN0148 serial console servers.
Page 119 Chapter 8. Device Management IP Installer The IP Installer is an external Windows-based utility for assigning IP addresses to the Serial Console Server. Click one of the radio buttons to select Enable, View Only, or Disabled for the IP Installer utility. See IP Installer, page 150, for IP Installer details. Note: 1.
Page 120 Serial Console Server User Manual Network Configuration  Redundant NIC* The SN0108A / SN0116A / SN0132 / SN0148 are designed with two network interfaces. If Enable Redundant NIC is enabled (the default), both interfaces make use of the IP address of network adapter eth0. Under this configuration, the second interface is usually inactive.
Page 121 Chapter 8. Device Management  IPv4 Settings  IP Address: IPv4 is the traditional method of specifying IP addresses. The Serial Console Server can either have its IP address assigned dynamically (DHCP), or it can be given a fixed IP address. ...
Page 122 Serial Console Server User Manual  IPv6 Settings  IP Address: IPv6 is the new (128-bit) format for specifying IP addresses. (See IPv6, page 152 for further information.) The Serial Console Server can either have its IPv6 address assigned dynamically (DHCP), or it can be given a fixed IP address.
Page 123: Anms
Chapter 8. Device Management ANMS The ANMS (Advanced Network Management Settings) page is used to set up login authentication and authorization management from external sources. It is organized as a notebook with three tabs – each with a series of related panels, as described, below: Event Destination ...
Page 124 Serial Console Server User Manual 3. If your server requires authentication, put a check in the My server requires authentication checkbox, and key in the appropriate account information in the Account Name and Password fields. 4. Key in the email address of where the report is being sent from in the From field.
Page 125 Chapter 8. Device Management  SNMP Server Up to four SNMP management stations can be specified. If you want to use SNMP trap notifications, do the following: 1. Check Enable SNMP Trap and key in the Community. 2. Key in the IP address(es) and the service port number(s) of the computer(s) to be notified of SNMP trap events.
Page 126 Serial Console Server User Manual  Syslog Server To record all the events that take place on Serial Console Server and write them to a Syslog server, do the following: 1. Check Enable. 2. Key in either the IPv4 address, IPv6 address, or domain name of the Syslog server.
Page 127 Chapter 8. Device Management Authentication and Authorization  RADIUS Settings To allow authentication and authorization for the Serial Console Server through a RADIUS server, do the following: 1. Check Enable. 2. Fill in the IP addresses and service port numbers for the Preferred and Alternate RADIUS servers.
Page 128 Admin DN Consult the LDAP / LDAPS administrator to ascertain the appropriate entry for this field. For example, the entry might look like this: ou=kn4132,dc=aten,dc=com Admin Name Key in the LDAP administrator’s username. Admin Password Key in the LDAP administrator’s password.
Page 129 Chapter 8. Device Management On the LDAP / LDAPS server, Users can be authenticated with any of the following methods:  With MS Active Directory schema. Note: If this method is used, the LDAP schema for MS Active Directory must be extended. Without schema – Only the Usernames used on the Serial Console Server are matched to the names on the LDAP / LDAPS server.
Page 130 Serial Console Server User Manual CC Management Settings To allow authorization for the Serial Console Server through a CC (Control Center) server, check Enable and fill in the CC Server’s IP address and Service port in the appropriate fields. You can use the IPv4 address, the IPv6 address or the domain name in the CC Server IP field.
Page 131: Oobc
Chapter 8. Device Management OOBC In case the Serial Console Server cannot be accessed with the usual LAN-based methods, it can be accessed via the Serial Console Server’s modem port or one of the serial ports (SN9108 / SN9116) configured for a modem. To enable support for PPP (modem) operation, click to put a checkmark in the Enable Out of Band Access checkbox.
Page 132 Serial Console Server User Manual Enable Dial Back When you enable Out of Band Access, the Enable Dial Back, and Enable Dial Out functions become available, as described in the sections that follow. As an added security feature, if this function is enabled, the Serial Console Server disconnects the calls that dial in to it, and dials back to one of the entries specified in the table below: Item...
Page 133 Chapter 8. Device Management Item Action Dial Out Schedule This entry sets up the times you want the Serial Console Server to dial out over the ISP connection.  Every provides a listing of fixed times from every hour to every four hours.
Page 134: Security
Serial Console Server User Manual Security The Security page is divided into 4 main panels, as described in the sections that follow. Login Failures For increased security, the Login Failures section allows administrators to set policies governing what happens when a user fails to log in successfully. To set Login Failures, check one of the Login Fail Policy checkboxes.
Page 135 Chapter 8. Device Management Security Level For increased security, you can check or uncheck the boxes to High (Enable FIPS 140-2) for cryptographic modules, Medium - high or Medium (Allow SSLv3 connection) security features. IP/MAC Filter  IP and MAC Filtering IP and MAC Filters control access to the Serial Console Server based on the IP and/or MAC addresses of the client computers attempting to connect.
Page 136 Serial Console Server User Manual 2. Key the IP address you want to filter. 3. After filling in the address, click OK. 4. Repeat these steps for any additional IP addresses you want to filter. To add a MAC filter, do the following: 1.
Page 137 Chapter 8. Device Management Account Policy In the Account Policy section, system administrators can set policies governing usernames and passwords. The meanings of the Account Policy entries are explained in the table below: Entry Explanation Minimum Username Length Sets the minimum number of characters required for a username.
Page 138: Association
Serial Console Server User Manual Association The Association tab lets you make your power management settings, such as synchronizing on/off/reboot, with associated PON (Power Over the Net™) devices. Power Management The Power Management page is used to associate a PON outlet with a serial device’s port on the Serial Console Server.
Page 139 Chapter 8. Device Management To associate a PON outlet with a serial port, from the Power Management page, do the following: 1. In the Sidebar tree, select the serial port you want to associate with the PON outlet. 2. From the PON Associate Settings, click Add. 3.
Page 140 Serial Console Server User Manual 4. (Optional) If the device connected to the Serial Console Server's port has a dual power supply and you wish to associate additional outlets, simply click Add to select another outlet to associate with the port. You can associate up to four outlet ports to a connected device.
Page 141: Date/Time
Chapter 8. Device Management Date/Time The Date/Time dialog page sets the Serial Console Server time parameters: Set the parameters according to the information below. Current System Time This section displays the time and date that the switch is currently set to. The time and date fields are for information purposes and cannot be edited.
Page 142 Serial Console Server User Manual New System Time Use these fields to change the switch’s time and date settings, as follows:  To set the switch’s time and date to match the time and date of the computer you are logged in to, select the Synchronize with computer time radio button.
Page 143: Chapter 9 Log
Chapter 9 Overview The Serial Console Server logs all the events that take place on it. To view the contents of the log, click the Log tab. The device’s System Log page appears: System Log The System Log page displays events that take place on the Serial Console Server, and provides a breakdown of the time, the severity, the user, and a description of each one.
Page 144: Filter
Serial Console Server User Manual Filter Filter lets you narrow the log event display to ones that occurred at specific times; ones containing specific words or strings; or ones involving specific users. When you access this function, the log filter dialog box appears at the bottom of the page: A description of the filter items is given in the table, below: Item...
Page 145 Chapter 9. Log Item Description Severity Filters based on the severity rating of the event. Least severe events appear in black; Less severe events appear in blue; Most severe events appear in red. Check the radio button for the severity level that you want to display: All, Most, Less, or Least.
Page 146: Log Notification Settings
Serial Console Server User Manual Log Notification Settings The Notification Settings page lets you decide which events trigger a notification: The notifications are grouped into five groups: You can choose to enable the following:  All system events  All authentication events ...
Page 147: Chapter 10 Maintenance
Chapter 10 Maintenance Overview The Maintenance function is used to upgrade firmware; backup and restore configuration and account information; and restore default values. Backup / Restore When you click on the Maintenance tab, it opens with the Backup/Restore page. This page gives you the ability to back up the Serial Console Server’s configuration and user profile information:...
Page 148: Backup
Serial Console Server User Manual Backup To backup the device’s settings do the following: 1. In the Password field, key in a password for the file. Note: 1. Setting a password is optional. If you do not set one, the file can be restored without specifying a password.
Page 149: Firmware Upgrade
Chapter 10. Maintenance Firmware Upgrade This page can be used to upgrade the Serial Console Server’s firmware. As new versions of the firmware become available, they can be downloaded from our website. Check the website regularly to find the latest information and packages.
Page 150: Certificates
For enhanced security, the Private Certificate section allows you to use your own private encryption key and signed certificate, rather than the default ATEN certificate. There are two methods for establishing your private certificate: generating a self-signed certificate;...
Page 151 2. Click Browse to the right of Certificate Filename; and browse to where your certificate file is located; and select it. 3. Click Import to complete the procedure. Note: Clicking Restore Defaults returns the device to using the default ATEN certificate.
Page 152 Serial Console Server User Manual Certificate Signing Request The Certificate Signing Request (CSR) section provides an automated way of obtaining and installing a CA signed SSL server certificate. To perform this operation do the following: 1. Click New. The following dialog box appears: 2.
Page 153 Chapter 10. Maintenance 4. Click Get CSR, and save the certificate file (csr.cer) to a convenient location on your computer. This is the file that you give to the third party CA to apply for their signed SSL certificate. 5. After the CA sends you the certificate, save it to a convenient location on your computer.
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Page 155: Appendix
Appendix Safety Instructions General  This product is for indoor use only.  Read all of these instructions. Save them for future reference.  Follow all warnings and instructions marked on the device.  Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result.
Page 156 Serial Console Server User Manual electrician to replace your obsolete outlet. Do not attempt to defeat the purpose of the grounding-type plug. Always follow your local/national wiring codes.  Do not allow anything to rest on the power cord or cables. Route the power cord and cables so that they cannot be stepped on or tripped over.
Page 157 Appendix  Only adjust those controls that are covered in the operating instructions. Improper adjustment of other controls may result in damage that will require extensive work by a qualified technician to repair.
Page 158: Dc Power
Serial Console Server User Manual DC Power  The system relies on the protective devices in the building installation for protection against short-circuit, overcurrent, and earth (grounding) fault. Ensure that the protective devices in the building installation are properly rated to protect the system, and that they comply with national and local codes.
Page 159: Rack Mounting
Appendix Rack Mounting  Before working on the rack, make sure that the stabilizers are secured to the rack, extended to the floor, and that the full weight of the rack rests on the floor. Install front and side stabilizers on a single rack or front stabilizers for joined multiple racks before working on the rack.
Page 160: Technical Support
Serial Console Server User Manual Technical Support International  For online technical support – including troubleshooting, documentation, and software updates: http://support.aten.com  For telephone support, see Telephone Support, page viii North America Email Support support@aten-usa.com Online Troubleshooting http://www.aten-usa.com/support Technical Documentation...
Page 161: Specifications
Appendix Specifications SN0108A / SN0116A Function SN0108A SN0116A Serial Connections Connectors Serial 8 x RJ45 Female 16 x RJ45 Female (Black) (Black) 2 x RJ-45 (Black) Power 2 x 3-prong AC socket 1 x RJ45 Female (Black) Modem 1 x RJ45 Female (Black) 3 x USB Type A Female (White) USB Console (LUC) 1 x Mini USB...
Page 162: Sn0108Ad / Sn0116Ad
Serial Console Server User Manual SN0108AD / SN0116AD Function SN0108AD SN0116AD Serial Connections Connectors Serial 8 x RJ45 Female 16 x RJ45 Female (Black) (Black) 2 x RJ-45 (Black) Power 1 x DC Terminal Block 1 x RJ45 Female (Black) Modem 1 x RJ45 Female (Black) 3 x USB Type A Female (White)
Page 163: Sn0132 / Sn0148
Appendix SN0132 / SN0148 Function SN0132 SN0148 Serial Connections Connectors Serial 32 x RJ45 Female 48 x RJ45 Female (Black) (Black) 2 x RJ-45 (Black) Power 2 x 3-prong AC socket 1 x RJ45 Female (Black) Modem 1 x RJ45 Female (Black) 3 x USB Type A Female (White) USB Console (LUC) 1 x Mini USB...
Page 164: Sn0132D / Sn0148D
Serial Console Server User Manual SN0132D / SN0148D Function SN0132D SN0148D Serial Connections Connectors Serial 32 x RJ45 Female 48 x RJ45 Female (Black) (Black) 2 x RJ-45 (Black) Power 1 x DC Terminal Block 1 x RJ45 Female (Black) Modem 1 x RJ45 Female (Black) 3 x USB Type A Female (White)
Page 165: Sn9108 / Sn9116
Appendix SN9108 / SN9116 Function SN9108 SN9116 Serial Connections Connectors Serial 8 x RJ45 Female 16 x RJ45 Female (Black) (Black) 1 x RJ-45 Power 1 x 3-prong AC socket Switches Reset 1 x Recessed Pushbutton Power 1 x Rocker Switch LEDs Serial Port Status 8 (Green)
Page 166: Ip Address Determination
Serial Console Server User Manual IP Address Determination If you are an administrator logging in for the first time, you need to access the Serial Console Server in order to give it an IP address that users can connect to. There are three methods to choose from.
Page 167: Browser
Appendix 3. Select the Serial Console Server in the Device List. Note: 1. If the list is empty, or your device doesn't appear, click Enumerate to refresh the Device List. 2. If there is more than one device in the list, use the MAC address to pick the one you want.
Page 168: Ipv6
Serial Console Server User Manual IPv6 At present, the Serial Console Server supports three IPv6 address protocols: Link Local IPv6 Address, IPv6 Stateless Autoconfiguration, and Stateful Autoconfiguration (DHCPv6). Link Local IPv6 Address At power on, the Serial Console Server is automatically configured with a Link Local IPv6 Address (for example, fe80:210:74ff:fe61:1ef).
Page 169: Ipv6 Stateless Autoconfiguration
Appendix IPv6 Stateless Autoconfiguration If the Serial Console Server network environment contains a device (such as a router) that supports the IPv6 Stateless Autoconfiguration function, the Serial Console Server can obtain its prefix information from that device in order to generate its IPv6 address.
Page 170: Virtual Modem Details
Inquiry command. (Where n represents a numeric If successful: OK[CR][LF] character; 0 or 1.): If failure: ERROR[CR][LF] E0: Display ATEN International Co. Ltd. E1: Display Serial Console Server ATOn[CR] Return to on-line data mode. (Where n represents a If an active TCP connection: numeric character;...
Page 171 Appendix (Continued from previous page.) Command Operation Response ATZ[CR] Reset modem command. If successful: OK[CR][LF] If failure: ERROR[CR][LF] Close active connections and reset the S registers and general option status to their saved values. AT&Cn[CR] DCD option. (Where n represents a numeric If successful: OK[CR][LF] character;...
Page 172: Port Forwarding
Serial Console Server User Manual Port Forwarding For devices located behind a router, port forwarding allows the router to pass data coming in over a specific port to a specific device. By setting the port forwarding parameters, you tell the router which device to send the data that comes in over a particular port to.
Page 173: Clear Login Information
Appendix Clear Login Information If you are unable to perform an Administrator login (because the Username and Password information has become corrupted or you have forgotten it, for example) you can clear the login information with the following procedure. Note: Performing this procedure also returns all settings to their defaults. To clear the login information (and return all settings to their defaults), do the following: 1.
Page 174: Rj-45 To Serial Adapters
Serial Console Server User Manual RJ-45 to Serial Adapters RJ-45 to Serial adapters are not included with the Serial Console Server package. To purchase these adapters, contact your dealer. The tables on the following pages describe the available adapter configurations. SA0141: RJ45-F to DB9-F (Black Connector) DTE to DTE...
Page 175 Appendix SA0143: RJ45-F to DB25-F (Black Connector) DTE to DTE (RJ45) Pins (8) Computer (DB25) <————————> <————————> <————————> <————————> <————————> <————————> 7&8 <————————> Other pins not used SA0144: RJ45-F to DB25-M (Black Connector) DTE to DCE Modem/Device (RJ45) Pins (8) (DB25) <————————>...
Page 176 Serial Console Server User Manual SA0145: RJ45-F to DB9-M (Blue Connector) DTE to DTE (RJ45) Pins (8) Computer (DB9) <————————> <————————> 6&1 <————————> <————————> <————————> <————————> 7&8 <————————> 9 NC not used SA0146: RJ45-F to DB9-F (Blue Connector) DTE to DCE Modem/Device (RJ45) Pins (8)
Page 177 Appendix SA0147: RJ45-F to DB25-M (Blue Connector) DTE to DTE (RJ45) Pins (8) Computer (DB25) <————————> <————————> <————————> <————————> <————————> <————————> 7&8 <————————> Other pins not used SA0148: RJ45-F to DB25-F (Blue Connector) DTE to DCE Modem/Device (RJ45) Pins (8) (DB25) <————————>...
Page 178: Limited Warranty
© Copyright 2021 ATEN® International Co., Ltd. Released: 2021-05-17 ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved. All other brand names and trademarks are the registered property of their respective owners.

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ATEN Altusen SN0100 Series User Manual

Chapter 1

Introduction

Chapter 2. Hardware Setup

Chapter 3

Super Administrator Setup

Chapter 4. The User Interface

Port Operating Modes

Chapter 6 Port Access

Chapter 7. User Management

Chapter 8. Device Management

Chapter 9 Log

Chapter 10 Maintenance

Appendix

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