Page 1 Serial Console Server SN0108A / SN0108AD / SN0116A / SN0116AD / SN0132 / SN0132D / SN0148 / SN0148D / SN9108 / SN9116 User Manual www.aten.com...
Page 2: Emc Information
Serial Console Server User Manual EMC Information FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Page 3: Battery Safety Notice
Serial Console Server User Manual Battery Safety Notice There is a risk of explosion if the battery is replaced with an incorrect type. Dispose of used batteries according to the relevant instructions. Batterie avis de sécurité Il existe un risque d'explosion si la batterie est remplacée par un incorrect tapez.
Page 4: User Information
86-400-810-0-810 Japan 81-3-5615-5811 Korea 82-2-467-6789 North America 1-888-999-ATEN ext 4988 United Kingdom 44-8-4481-58923 User Notice All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer. The manufacturer makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose.
Page 5: Package Contents
Package Contents The Serial Console Server package consists of: SN0108A / SN0116A 1 SN0108A / SN0116A Serial Console Server 1 SA0142 Serial Adapter (RJ45-F to DB9-M; DTE to DCE) 1 SA0141 Serial Adapter (RJ45-F to DB9-F; DTE to DTE) 1 CD-ROM with management software and Real COM drivers 1 Laptop USB Console Cable 1 Foot Pad Set (4 pcs.)
Page 6: Sn9108 / Sn9116
Serial Console Server User Manual 1 SA0141 Serial Adapter (RJ45-F to DB9-F; DTE to DTE) 1 Laptop USB Console Cable 2 Power Cords 1 Rack Mount Kit 1 Foot Pad Set (4 pcs.) 1 User Instructions* SN0132D / SN0148D 1 SN0132D / SN0148D Serial Console Server 1 SA0142 Serial Adapter (RJ45-F to DB9-M;...
Page 7 Copyright © 2017 ATEN® International Co., Ltd. Manual Date: 2017-04-19 Altusen and the Altusen logo are registered trademarks of ATEN International Co., Ltd. All rights reserved. All other brand names and trademarks are the registered property of their respective owners.
Page 8: Table Of Contents
SN0108A / SN0116A ........
Page 9 Serial Console Server Installation ....... 27 SN0108A / SN0116A / SN0132 / SN0148 Installation ... . 27 SN9108 / SN9116 Installation .
Page 10 Serial Console Server User Manual Work Mode ..........56 Console Management .
Page 11 SN0108A / SN0116A........137...
Page 12 Serial Console Server User Manual AT Command Set Support ....... . 146 Port Forwarding .
Page 13: About This Manual
Serial Console Server User Manual About This Manual This User Manual is provided to help you get the most from your Serial Console Server system. It covers all aspects of installation, configuration and operation. An overview of the information found in the manual is provided below.
Page 14: Conventions
Serial Console Server User Manual Conventions This manual uses the following conventions: Indicates text that you should key in. Monospaced Indicates keys you should press. For example, [Enter] means to press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sign between them: [Ctrl+Alt].
Page 15: Terminology
AP programs over the net, we are usually speaking from the user’s point of view – in which case the Serial Console Server and the devices connected to it are considered remote. International http://www.aten.com North America http://www.aten.com/us/en/...
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Page 17: Introduction
Single None The SN0108A / SN0108AD / SN0116A / SN0116AD / SN0132 / SN0132D / SN0148 / SN0148D / SN9108 / SN9116 are console servers that provide remote serial access to up to 8 (SN0108A / SN0108AD / SN9108), 16...
Page 18 Serial Console Server User Manual The SN0108A / SN0108AD / SN0116A / SN0116AD / SN0132 / SN0132D / SN0148 / SN0148D / SN9108 / SN9116 also offer software features to meet the most demanding data center management applications. Features include multilingual Web user interface (UI), versatile operation modes, Serial Viewer with a comprehensive set of functions, and power management integration.
Page 19: Features
Terminal-based access with a menu-driven UI Out-of-band access of dial-up modem Modem dial-in/dial-back/dial-out SN0108A / SN0108AD / SN0116A / SN0116AD / SN0132 / SN0132D / SN0148 / SN0148D Include: Front access USB ports for USB storage or for USB-based PC...
Page 20: Security
Up to 64 user accounts – allow 64 concurrent logins to access the system System log and event logging Comprehensive logging and event notification ATEN Log server and Syslog server SNMP agent Event notification – supports notification of SMTP email, SNMP Trap, and SMS (with additional mobile device)
Page 21: Serial Device Management
Chapter 1. Introduction IPv6 support Integrated with CC2000 for centralized data center management Supports AC or DC operation Serial Device Management Versatile serial operation modes – supports Real COM, TCP Server, TCP Client, UDP, Serial Tunnel and Virtual Modem 128-bit/256-bit SSL (TLS v1.0 / TLS v1.1 / TLS v1.2) encryption for Real COM, TCP Server, TCP Client, Serial Tunnel and Virtual Modem Virtual Terminal support (VT52, VT100, VT220, VT320) Real COM driver for Windows 2000/XP/Vista/7 and Windows Server...
Page 22: Requirements
Serial Console Server User Manual Requirements The devices that connect to the Serial Console Server must support the following serial protocol: RS-232 (protocol or terminal operations) For Console Management operating mode; Telnet/SSH client, a third party client such as PuTTY, or web browser must be installed For the browser-based WinClient ActiveX, SNViewer for console operating mode, and DirectX 8 must be present, and at least 2MB of memory must be available after installation.
Page 23: Rj-45 To Serial Adapters
RJ-45 to Serial Adapters Cat 5e (or higher) cable is required to connect the Serial Console Server to the RJ-45 Serial Adapters (see page 27). The various RJ-45 to Serial Adapters offered by ATEN are shown in the table, below: Model...
Page 24: Browsers
Serial Console Server User Manual Browsers Supported browsers for logging into the device include the following: Browser Version 6 and higher Chrome 8.0 and higher Firefox Windows 3.5 and higher Linux 3.0 and higher Safari Windows 4.0 and higher 3.1 and higher Opera 10.0 and higher Mozilla...
Page 25: Components
Chapter 1. Introduction Components SN0108A / SN0108AD Front View SN0116A / SN0116AD Front View Component Description Power LEDs Lights when the unit is powered up and ready to operate. Port LEDs The Port Flashes Green: Active – data is being transmitted through...
Page 26 Serial Console Server User Manual Component Description Reset Switch Note: This switch is recessed and must be pushed with a small object such as the end of a paper clip, or a ballpoint pen. Pressing and releasing this switch when the unit is running performs a system reset.
Page 27: Sn0132 / Sn0132D Front View
Chapter 1. Introduction SN0132 / SN0132D Front View SN0148 / SN0148D Front View Component Description Power LEDs Lights when the unit is powered up and ready to operate. Port LEDs The Port LEDs provide status information about their corresponding serial ports. Lights Green: Online –...
Page 28 Serial Console Server User Manual Component Description Reset Switch Note: This switch is recessed and must be pushed with a small object such as the end of a paper clip, or a ballpoint pen. Pressing and releasing this switch when the unit is running performs a system reset.
Page 29: Sn9108 Front View
Chapter 1. Introduction SN9108 Front View SN9116 Front View Component Description Power LED Lights when the unit is powered up and ready to operate. Port LEDs The Port LEDs provide status information about their corresponding serial ports. Lights Green: Online – the serial device attached to the port is powered on and ready.
Page 30 Serial Console Server User Manual Component Description Reset Switch Note: This switch is recessed and must be pushed with a small object such as the end of a paper clip, or a ballpoint pen. Pressing and releasing this switch when the unit is running performs a system reset.
Page 31: Sn0108A Rear View
Chapter 1. Introduction SN0108A Rear View SN0116A Rear View Component Description Grounding The grounding wire that is used to ground the unit attaches Terminal here. Power These standard rocker switches power the unit on and off. Switches LAN Ports The cables that connect the unit to the primary and the backup network interfaces (10/100/1000 Mbps) plug in here.
Page 32: Sn0108Ad Rear View (Dc Power)
Serial Console Server User Manual SN0108AD Rear View (DC Power) SN0116AD Rear View (DC Power) Component Description Power These standard rocker switches power the unit on and off. Switches LAN Ports The cables that connect the unit to the primary and the backup network interfaces (10/100/1000 Mbps) plug in here.
Page 33: Sn0132 Rear View
Chapter 1. Introduction SN0132 Rear View SN0148 Rear View Component Description Grounding The grounding wire that is used to ground the unit attaches Terminal here. Power These standard rocker switches power the unit on and off. Switches LAN Ports The cables that connect the unit to the primary and the backup network interfaces (10/100/1000 Mbps) plug in here.
Page 34: Sn0132D Rear View (Dc Power)
Serial Console Server User Manual SN0132D Rear View (DC Power) SN0148D Rear View (DC Power) Component Description Power These standard rocker switches power the unit on and off. Switches LAN Ports The cables that connect the unit to the primary and the backup network interfaces (10/100/1000 Mbps) plug in here.
Page 35: Sn9108 Rear View
Chapter 1. Introduction SN9108 Rear View SN9116 Rear View Component Description Power Socket The power cable(s) plugs in here. Power Switch This standard rocker switches power the unit on and off. Grounding The grounding wire that is used to ground the unit attaches Terminal here.
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Page 37: Chapter 2. Hardware Setup
Chapter 2 Hardware Setup Before You Begin 1. Important safety information regarding the placement of this device is provided on page 133. Please review it before proceeding. 2. Make sure that the power to any device that you connect to the installation has been turned off.
Page 38 Serial Console Server User Manual Note: To ensure adequate ventilation, allow at least 5.1 cm on each side, and 12.7 cm behind the unit for power cord and cable clearance.
Page 39: Rack Mounting
Chapter 2. Hardware Setup Rack Mounting The Serial Console Server can be mounted in a 19" (1U) rack. The mounting brackets can screw into either the front or the back of the unit so that it can attach to the front or the back of the rack. Rack Mounting - Front To mount the unit at the front of the rack, do the following: 1.
Page 40 Serial Console Server User Manual 3. Position the device in the front of the rack and align the holes in the mounting brackets with the holes in the rack. 4. Screw the mounting brackets to the rack. Note: Cage nuts are provided for racks that are not pre-threaded.
Page 41 Chapter 2. Hardware Setup Rack Mounting - Rear To mount the unit at the rear of the rack, do the following: 1. Remove the two screws at the rear of the unit. 2. Use the M3 x 8 Phillips head hex screws supplied with the rack mounting kit to screw the rack mounting brackets into the rear of the unit.
Page 42 Serial Console Server User Manual 4. Screw the mounting brackets to the rear of the rack. Note: Cage nuts are provided for racks that are not pre-threaded.
Page 43: Serial Console Server Installation
Serial Console Server Installation SN0108A / SN0116A / SN0132 / SN0148 Installation To set up your SN0108A / SN0116A / SN0132 / SN0148 installation, refer to the Installation Diagram on page 29. The numbers in the diagram correspond to the numbers of the instruction steps, below: 1.
Page 44 8. (Optional) If you are using a laptop USB console to control the SN0108A / SN0116A / SN0132 / SN0148 locally, use the laptop USB cable included in the package to connect the laptop to the LUC port, located on the unit’s front panel.
Page 45 Rollover Cable SA0141 (DB9-F, DTE-DTE) (RJ45-RJ45, DTE-DTE) Note: The example above shows a SN0148 Serial Console Server. The SN0108A / SN0116A / SN0132 units have the same ports and switches but with slightly different layouts. See Components, page 9 for details.
Page 46: Sn9108 / Sn9116 Installation
Serial Console Server User Manual SN9108 / SN9116 Installation To set up your SN9108 / SN9116 installation, refer to the Installation Diagram on page 31. The numbers in the diagram correspond to the numbers of the instruction steps, below: 1. Use a grounding wire to ground the unit by connecting one end of the wire to the Serial Console Server’s grounding terminal (located on the back panel), and the other end of the wire to a suitable grounded object.
Page 47 Chapter 2. Hardware Setup plug the adapter into the modem's serial port. Then use OOB to specify the modem port in the Modem Settings (see OOBC, page 108) 7. (Optional) If you wish to use a console terminal connection, use Cat 5e cable to connect any available port on the SN9108 / SN9116 to the DTE -to-DTE serial adapter SA0141 or SA0143.
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Page 49: Super Administrator Setup
Determination, page 144. Local Login You can log in locally from a computer or laptop (SN0108A / SN0116A / SN0132 / SN0148 only) connected directly to the Serial Console Server (see Serial Console Server Installation, page 27). There are two methods for logging in locally SNViewerUSB and HyperTerminal.
Page 50 Laptop USB Console (LUC) Login - SNViewerUSB The SNViewerUSB application appears automatically when a Laptop USB Console (LUC) connection (SN0108A / SN0116A / SN0132 / SN0148 only) has been established, and you will be prompted to log in, as shown here: Since this is the first time you are logging in, use the default Username: administrator;...
Page 51 Chapter 3. Super Administrator Setup 2. When configured correctly the login prompt appears, as shown here: Since this is the first time you are logging in, use the default Username: administrator; and the default Password: password. Local Console Main Menu After you log in via HyperTerminal or SNViewerUSB the text based menu appears: The Main Menu is the text based equivalent of the browser based configuration...
Page 52: Remote Login
Serial Console Server User Manual Remote Login You can log in remotely from a computer running Telnet, PuTTY, or via Web Browser. The remote login Main Menu for Telnet and PuTTY are a text based equivalent of the browser based GUI and control functions as described throughout this manual.
Page 53 Chapter 3. Super Administrator Setup Browser Login Once the Serial Console Server has been connected to the LAN, it can be accessed via an Internet browser running on any platform. To access the Serial Console Server, do the following: 1. Open the web browser and specify the default IP address (192.168.0.60) of the Serial Console Server in the browser's location bar, and press Enter.
Page 54: Setup
Serial Console Server User Manual Setup Network Setup To set up the network, do the following: 1. Click the Device Management tab. 2. Select the Network tab. 3. Fill in the fields according to the information provided under Network, page 95.
Page 55: Changing The Super Administrator Login
Chapter 3. Super Administrator Setup Changing the Super Administrator Login To change the default Super Administrator Username and Password, do the following: 1. At the top of the screen, click the User Management tab. The User Management page has a list of Users and Groups in the Sidebar at the left, and a more detailed list of users –...
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Page 57: Chapter 4. The User Interface
Chapter 4 The User Interface Overview Once you have successfully logged in, the Serial Console Server’s Main Page appears. The look of the page varies slightly, depending on which method you used to log in. Each of the interfaces is described in the sections that follow. Access The Serial Console Server can be accessed from a local console (locally connected computer or laptop) running terminal application software (such as...
Page 58: Local Console Operation
Serial Console Server User Manual Local Console Operation When a local console is attached (SN0108A / SN0116A / SN0132 / SN0148 only, see page 27), you can use the HyperTerminal or SNViewerUSB application to log in (See Local Login, page 33 for details). Simply key in your valid Username and Password, then hit [Enter] to bring up the Local Console Main Page.
Page 59: Remote Operation
Chapter 4. The User Interface Remote Operation You can access the Serial Console Server remotely using a web browser, or text based terminal application such as Telnet or PuTTY, as described below. Web Browser Login Serial Console Server units can be accessed via an Internet browser running on any platform.
Page 60: The Web Browser Main Page
Serial Console Server User Manual The Web Browser Main Page To ensure multi-platform operability, access to the Serial Console Server can be accomplished with most standard web browsers. The chapters following this one give detailed information about each section of the web browser. Once users log in and are authenticated (see page 43), the Web Browser Main Page comes up, with the Port Access page displayed: Note: The screen depicts a Super Administrator’s page.
Page 61 Chapter 4. The User Interface Item Description Sidebar The Sidebar provides a tree view listing of ports that relate to the various tab bar and menu bar selections. Clicking a node in the Sidebar brings up a page with the details that are relevant to it. There is a Filter button at the bottom of the Sidebar that lets you expand or narrow the scope of the ports that appear in the tree.
Page 62: The Tab Bar
Serial Console Server User Manual The Tab Bar The number and type of icons that appear on the Tab Bar at the top of the page are determined by the user’s type (Super Administrator, Administrator, User) and the permissions assigned when the user’s account was created. The chapters following this one give detailed information about each section of the web browser.
Page 63: Snviewer
Chapter 4. The User Interface SNViewer The SNViewer is the main application used to access serial devices via web browser. The SNViewer opens from the Port Access - Connections page, when you click the Telnet or SSH button for a serial device (see Telnet/SSH, page 63 for details).
Page 64: Control Panel Functions
Serial Console Server User Manual Control Panel Functions The Control Panel functions are described below and in the following sections: Icon Function This is a toggle. Click to make the Control Panel appear Always On – i.e., always displays on top of the SNViewer screen. Click –...
Page 65: Data Import
Chapter 4. The User Interface Icon Function Use this to reset the terminal to its default settings. Click to bring up the Message Board (see The Message Board, page 50). Click to open a window and create a list of custom text macros (see Macros, page 51).
Page 66: Encode
Serial Console Server User Manual Encode Encoding allows you select which type of encoding you want to use. Make your selection from the drop down menu and click OK, as shown below: The Message Board The Serial Console Server supports multiple user logins, which may cause access conflicts.
Page 67: Macros
Chapter 4. The User Interface If you check All Users, messages are posted to all users. To post a message to one individual user, select the user's name before sending your message. If a user's name is selected, and you want to post a message to all users, select All Users before sending your message.
Page 68: Terminal Settings
Serial Console Server User Manual Terminal Settings The Terminal Settings page allows you make changes to the appearance of the terminal window, as described below: Category Description Font Click Change to configure the SNViewer’s Font settings. You can change the Font type, Size, and Style. On the right side of the window you can view an example of the font you have set.
Page 69 Chapter 4. The User Interface Category Description Others Use this section to set: Implicit CR in every LF: Checking this box adds an extra Carriage Return when the [Enter] key is used, so the cursor returns flush on the left margin. Use this function if the text is not lining up on the left margin after you hit [Enter].
Page 70: Terminal Application
Serial Console Server User Manual Terminal Application You can log in remotely using a text based terminal application such as Telnet, or PuTTY. For information on how to connect and login,see Remote Login, page 36 for details. The Telnet and PuTTY Main Menus are the text based equivalent of the browser based configuration and control functions described throughout this manual.
Page 71: Chapter 5. Port Operating Modes
Chapter 5 Port Operating Modes Overview To cover a broad range of serial applications, the Serial Console Server’s COM ports support several port operating modes. These include Virtual Modem, Serial Tunnel, Console Management, and Real COM Port modes, for device control sessions, plus TCP Server/Client and UDP modes for socket application purposes.
Page 72: Work Mode
Serial Console Server User Manual Work Mode Console Management Console Management mode is the most common Work Mode used, allowing users to establish Telnet or SSH sessions to the Serial Console Server to manage the serial devices. In this mode users can log in using the web browser’s built in SNViewer application via Telnet or SSH;...
Page 73: Udp Mode
Chapter 5. Port Operating Modes The Serial Console Server supports simultaneous connections from up to 16 host computers in this mode, allowing multiple computers to communicate with the serial device at the same time. Note: Be sure that the Socket entry specified on the Network page corresponds to the port that the device listens on.
Page 74: Console Management Direct
Serial Console Server User Manual Console Management Direct In this mode, users establish a Telnet or SSH session directly from a PC to a server or serial device connected to a port. There is no need to log in to the Serial Console Server via web browser to establish the connection.
Page 75: Chapter 6 Port Access
Chapter 6 Port Access Overview Once you have logged in from a web browser, the Main Screen appears with the Port Access - Connections page displayed: The Connections page is organized into several main areas. All the devices, ports, and outlets that a user is permitted to access are listed in the Sidebar at the left of the page.
Page 76: The Sidebar
Serial Console Server User Manual The Sidebar All connected Serial Console Servers, port devices and PDU devices – including their ports and outlets – are listed in a tree structure in the Sidebar at the left of the screen: The Sidebar Tree Structure The characteristics of the Sidebar tree structure are: Users are only allowed to see the devices and ports that they have access permission for.
Page 77: Filter
Chapter 6. Port Access Filter The Filter allows you to control the number and type of ports that display in the Sidebar. When you click Filter, the bottom of the panel changes to look similar to the image, below: The meanings of the choices are explained in the following table: Choices Explanation Search...
Page 78: Connections
Serial Console Server User Manual Connections The main panel on the Connections page displays the Port List. From here you can select and connect to the serial devices via the port they are connected to. Heading Description Port Number This column represents the physical port that the device is connected to on the rear of the Serial Console Server.
Page 79: Telnet/Ssh
Chapter 6. Port Access Heading Description Operation Lists Console Management access methods: Telnet and SSH for managing a port device. Clicking either one opens the SNViewer application to manage that serial device (See Telnet/SSH, page 63, below). Dump Buffer: This button allows you to dump and view the buffer log of activity conducted on the device.
Page 80: Port Attributes
Serial Console Server User Manual Port Attributes Clicking a device on the sidebar from the Port Access - Connections page brings up the Port Attributes page with detailed information about the device and Power Over the Net™ reboot options, as shown here: From here you can use the Telnet, SSH, and Dump Buffer buttons at the bottom of the page, or reboot a device connected to an associated Power Over the Net™...
Page 81: Favorites
Chapter 6. Port Access Favorites The Favorites tab allows you to keep all the connections that you access most frequently in one convenient place. To add a port to Favorites, right-click on it from the sidebar and select Add to Favorites, or select a port and click Add. The layout and functions available on the Favorites tab are exactly the same as those found on the Port List tab (See Connections, page 62 for details).
Page 82: Preferences
Serial Console Server User Manual Preferences The Preferences page allows users to set up their own, individual, working environments. The Serial Console Server stores a separate configuration record for each user profile, and sets up the working configuration according to the Username that was keyed into the Login dialog box: The page settings are explained in the following table: Setting...
Page 83 Chapter 6. Port Access Setting Function Viewer You can choose which viewer is used when accessing a serial device: Auto Detect will select the appropriate viewer based on the web browser used; WinClient for Windows Internet Explorer, Java Client for other web browsers (ex. Firefox). Java Client will open the Java based viewer regardless of the web browser being used.
Page 84: Sessions
Serial Console Server User Manual Sessions The Session page lets the administrator and users with User Management permissions see at a glance which users are currently logged into the Serial Console Server, and provides information about each of their sessions. Note: 1.
Page 85: Access
Chapter 6. Port Access Access Administrators use the Access page to set user and group access and configuration rights for Serial Console Server ports and PDU devices. The Access page only appears for those users with User Management permissions and is not available for other users. Access rights can be set on a user-by-user or a group-by-group basis.
Page 86 Serial Console Server User Manual Access Rights The Access columns are where access rights are set. The meaning of each is explained below. Full Access The user can view the device and can perform operations on the device. View Only The user can only view the device;...
Page 87: Properties
Chapter 6. Port Access Properties When you click the Properties tab, the Port Settings List page appears: When a port is double clicked from the Port Settings List or from the Sidebar, the Properties page appears and looks similar to the one below: This panel allows you to make configuration settings for the selected port, as explained in the table below: Setting...
Page 88 Serial Console Server User Manual Setting Meaning Port Name You can give a port an appropriate name by editing the Port Name field. Baud Rate – This sets the port’s data transfer speed. Choices are from 300 115200 (drop down the list to see all options). Set this to match the baud rate setting of the connected device.
Page 89: Port Buffering
Chapter 6. Port Access Port Buffering Port Buffering creates a log of activity conducted when a port is accessed. You can save the log to memory on the Serial Console Server, or to a USB device. A USB device provides more storage space, while the Serial Console Server is limited to it’s internal memory.
Page 90: Operating Mode
Serial Console Server User Manual Operating Mode The Operation Mode page allows you to configure settings for access and management of each port. This determines how each serial device is accessed via operating modes. Operating Mode – This sets the mode you use to access the port device for management.
Page 91 Chapter 6. Port Access Setting Meaning Access Mode Defines how the port is to be accessed when multiple users have logged on, as follows: Exclusive: The first user to access the port has exclusive control over the port. No other users can view the port. The Timeout function does not apply to ports which have this setting.
Page 92 Serial Console Server User Manual After setting up this page, whenever one of the specified alerts is generated, you will be informed of its occurrence. Command Filters On this page you can specify up to 16 command filters.
Page 93: Chapter 7. User Management
Chapter 7 User Management Overview When you select the User Management tab the screen comes up with the Accounts page displayed: The page is organized into two main areas: the Sidebar at the left, and the large main panel at the right. Users and groups appear in the panel at the left of the page.
Page 94: Users
Serial Console Server User Manual Users The Serial Console Server supports three user types, as shown in the table bellow: User Type Role Super Administrator Access and manage ports and devices. Manage Users, and Groups. Configure the overall installation. Configure personal working environment.
Page 95 Chapter 7. User Management 3. Enter the required information in the appropriate fields. A description of each of the fields is given in the table below: Field Description Username From 1 to16 characters are allowed depending on the Account Policy settings. See Account Policy, page 114. Password From 0 to16 characters are allowed depending on the Account Policy settings.
Page 96 Serial Console Server User Manual Field Description Status Status allows you to control the user’s account and access to the installation, as follows: Disable Account lets you suspend a user’s account without actually deleting it, so that it can be easily reinstated in the future.
Page 97: Modifying User Accounts
Chapter 7. User Management 7. Click Users in the Sidebar to return to the main screen. The new user appears in the Sidebar list and in the main panel, as well. The Sidebar Users list can expand and collapse. If the list is expanded, click the minus symbol ( –...
Page 98: Groups
Serial Console Server User Manual Groups Groups allow administrators to easily and efficiently manage users and devices. Since device access rights apply to anyone who is a member of the group, administrators need only set them once for the group, instead of having to set them for each user individually.
Page 99 Chapter 7. User Management 3. Enter the required information in the appropriate fields. A description of each of the fields is given in the table below: Field Description Group Name A maximum of 16 characters is allowed. Description Additional information about the user that you may wish to include.
Page 100: Modifying Groups
Serial Console Server User Manual Modifying Groups To modify a group, do the following: 1. In the Sidebar Group list, click the group’s name – or – In the main panel, select the group’s name. 2. Click Modify. 3. In the Group notebook that comes up, make your changes, then click Save. Note: The Group page is discussed on page 82;...
Page 101: Users And Groups
Chapter 7. User Management Users and Groups There are two ways to manage users and groups: from the Users notebook; and from the Group notebook. Note: Before you can assign users to groups, you must first create them. See Adding Users, page 78 for details. Assigning Users to a Group From the User’s Notebook To assign a user to a group from the User’s notebook, do the following: 1.
Page 102: Removing Users From A Group From The User's Notebook
Serial Console Server User Manual Removing Users From a Group From the User’s Notebook To remove a user from a group from the User’s notebook, do the following: 1. In the Sidebar User list, click the user’s name – or – In the main panel, select the user’s name.
Page 103: Assigning Users To A Group From The Group's Notebook
Chapter 7. User Management Assigning Users to a Group From the Group’s Notebook To assign a user to a group from the Group notebook, do the following: 1. In the Sidebar Group list, click the group’s name – or – In the main panel, select the group’s name.
Page 104: Removing Users From A Group From The Group's Notebook
Serial Console Server User Manual Removing Users From a Group From the Group’s Notebook To remove a user from a group from the Group’s notebook, do the following: 1. In the Sidebar Group list, click the group’s name – or – In the main panel, select the group’s name.
Page 105: Device Assignment
Chapter 7. User Management Device Assignment When a user logs in to the Serial Console Server, the interface comes up with the Port Access page displayed. All the ports that the user is permitted to access are listed in the Sidebar at the left of the page. Access permissions for those ports and the devices connected to them are assigned on a port-by-port basis from the User or Group list on the Sidebar of the User Management page.
Page 106 Serial Console Server User Manual 4. Make your permission settings for each port according to the information provided below: Name: Each port accessible to the user is listed under the Names column. Access: The Access column is where device access rights are set. Click the radio buttons in the rows that corresponds your choices.
Page 107: Assigning Device Permissions From The Groups' Notebook
Chapter 7. User Management Assigning Device Permissions From the Groups’ Notebook To assign a device permissions to a Group of users, do the following: 1. In the Sidebar Groups list, click the group’s name – or – In the main panel, select the group’s name. 2.
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Page 109: Chapter 8. Device Management
Note: The “MFG Number” (Manufacturing Number) is an internal serial number used by ATEN’s factory and technical support staff to identify products. This number does not affect products’ warranty. If your product requires after-sales services, you may provide the MFG Number to ATEN’s sales or technical support staff to identify the...
Page 110 Serial Console Server User Manual The SN0108A / SN0116A / SN0132 / SN0148 are designed with two power supplies. The Power Supply Detection section provides information about the two Serial Console Server’s power supplies. The icons for Power Supply 1 and Power Supply 2 display in gray when there is no power to the power supply - they display in blue when power is present.
Page 111: Network
The Network page is used to specify the network environment. Each of the elements on this page is described in the sections that follow. Note: The Enable Redundant NIC option is only available for SN0108A / SN0116A / SN0132 / SN0148 serial console servers.
Page 112 Serial Console Server User Manual IP Installer The IP Installer is an external Windows-based utility for assigning IP addresses to the Serial Console Server. Click one of the radio buttons to select Enable, View Only, or Disabled for the IP Installer utility. See IP Installer, page 144, for IP Installer details. Note: 1.
Page 113 Chapter 8. Device Management Network Configuration Redundant NIC* The SN0108A / SN0116A / SN0132 / SN0148 are designed with two network interfaces. If Enable Redundant NIC is enabled (the default), both interfaces make use of the IP address of network adapter eth0.
Page 114 Serial Console Server User Manual IPv4 Settings IP Address: IPv4 is the traditional method of specifying IP addresses. The Serial Console Server can either have its IP address assigned dynamically (DHCP), or it can be given a fixed IP address. For dynamic IP address assignment, select the Obtain IP address automatically radio button.
Page 115 Chapter 8. Device Management IPv6 Settings IP Address: IPv6 is the new (128-bit) format for specifying IP addresses. (See IPv6, page 146 for further information.) The Serial Console Server can either have its IPv6 address assigned dynamically (DHCP), or it can be given a fixed IP address.
Page 116: Anms
Serial Console Server User Manual ANMS The ANMS (Advanced Network Management Settings) page is used to set up login authentication and authorization management from external sources. It is organized as a notebook with three tabs – each with a series of related panels, as described, below: Event Destination SMTP Settings...
Page 117 Chapter 8. Device Management 5. Key in the email address (addresses) of where you want the SMTP reports sent to in the To field. Note: If you are sending the report to more than one email address, separate the addresses with a semicolon. The total cannot exceed 256 Bytes.
Page 118 Serial Console Server User Manual SNMP Server Up to four SNMP management stations can be specified. If you want to use SNMP trap notifications, do the following: 1. Check Enable SNMP Trap and key in the Community. 2. Key in the IP address(es) and the service port number(s) of the computer(s) to be notified of SNMP trap events.
Page 119 Chapter 8. Device Management Syslog Server To record all the events that take place on Serial Console Server and write them to a Syslog server, do the following: 1. Check Enable. 2. Key in either the IPv4 address, IPv6 address, or domain name of the Syslog server.
Page 120 Serial Console Server User Manual Authentication and Authorization RADIUS Settings To allow authentication and authorization for the Serial Console Server through a RADIUS server, do the following: 1. Check Enable. 2. Fill in the IP addresses and service port numbers for the Preferred and Alternate RADIUS servers.
Page 121 Admin DN Consult the LDAP / LDAPS administrator to ascertain the appropriate entry for this field. For example, the entry might look like this: ou=kn4132,dc=aten,dc=com Admin Name Key in the LDAP administrator’s username. Admin Password Key in the LDAP administrator’s password.
Page 122 Serial Console Server User Manual On the LDAP / LDAPS server, Users can be authenticated with any of the following methods: With MS Active Directory schema. Note: If this method is used, the LDAP schema for MS Active Directory must be extended. Without schema – Only the Usernames used on the Serial Console Server are matched to the names on the LDAP / LDAPS server.
Page 123 Chapter 8. Device Management CC Management Settings To allow authorization for the Serial Console Server through a CC (Control Center) server, check Enable and fill in the CC Server’s IP address and Service port in the appropriate fields. You can use the IPv4 address, the IPv6 address or the domain name in the CC Server IP field.
Page 124: Oobc
PPP (modem) operation, click to put a checkmark in the Enable Out of Band Access checkbox. SN0108A / SN0116A / SN0132 / SN0148 SN9108 / SN9116 Select the Port Number that the Console, PON and Modem is connected to on...
Page 125 Chapter 8. Device Management Enable Dial Back When you enable Out of Band Access, the Enable Dial Back, and Enable Dial Out functions become available, as described in the sections that follow. As an added security feature, if this function is enabled, the Serial Console Server disconnects the calls that dial in to it, and dials back to one of the entries specified in the table below: Item...
Page 126 Serial Console Server User Manual Item Action Dial Out Schedule This entry sets up the times you want the Serial Console Server to dial out over the ISP connection. Every provides a listing of fixed times from every hour to every four hours.
Page 127: Security
Chapter 8. Device Management Security The Security page is divided into 4 main panels, as described in the sections that follow. Login Failures For increased security, the Login Failures section allows administrators to set policies governing what happens when a user fails to log in successfully. To set Login Failures, check one of the Login Fail Policy checkboxes.
Page 128 Serial Console Server User Manual FIPS 140-2 For increased security, you can check or uncheck the boxes to enable FIPS 140-2 for cryptographic modules or SSLv3 security features. IP/MAC Filter IP and MAC Filtering IP and MAC Filters control access to the Serial Console Server based on the IP and/or MAC addresses of the client computers attempting to connect.
Page 129 Chapter 8. Device Management 2. Key the IP address you want to filter. 3. After filling in the address, click OK. 4. Repeat these steps for any additional IP addresses you want to filter. To add a MAC filter, do the following: 1.
Page 130 Serial Console Server User Manual Account Policy In the Account Policy section, system administrators can set policies governing usernames and passwords. The meanings of the Account Policy entries are explained in the table below: Entry Explanation Minimum Username Length Sets the minimum number of characters required for a username.
Page 131: Association
Chapter 8. Device Management Association The Association tab lets you make your power management settings, such as synchronizing on/off/reboot, with associated PON (Power Over the Net™) devices. Power Management The Power Management page is used to associate a PON outlet with a serial device’s port on the Serial Console Server.
Page 132 Serial Console Server User Manual To associate a PON outlet with a serial port, from the Power Management page, do the following: 1. In the Sidebar tree, select the serial port you want to associate with the PON outlet. 2. From the PON Associate Settings, click Add. 3.
Page 133 Chapter 8. Device Management 4. (Optional) If the device connected to the Serial Console Server's port has a dual power supply and you wish to associate additional outlets, simply click Add to select another outlet to associate with the port. You can associate up to four outlet ports to a connected device.
Page 134: Date/Time
Serial Console Server User Manual Date/Time The Date/Time dialog page sets the Serial Console Server time parameters: Set the parameters according to the information below. Current System Time This section displays the time and date that the switch is currently set to. The time and date fields are for information purposes and cannot be edited.
Page 135 Chapter 8. Device Management New System Time Use these fields to change the switch’s time and date settings, as follows: To set the switch’s time and date to match the time and date of the computer you are logged in to, select the Synchronize with computer time radio button.
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Page 137: Chapter 9 Log
Chapter 9 Overview The Serial Console Server logs all the events that take place on it. To view the contents of the log, click the Log tab. The device’s System Log page appears: System Log The System Log page displays events that take place on the Serial Console Server, and provides a breakdown of the time, the severity, the user, and a description of each one.
Page 138: Filter
Serial Console Server User Manual Filter Filter lets you narrow the log event display to ones that occurred at specific times; ones containing specific words or strings; or ones involving specific users. When you access this function, the log filter dialog box appears at the bottom of the page: A description of the filter items is given in the table, below: Item...
Page 139 Chapter 9. Log Item Description Severity Filters based on the severity rating of the event. Least severe events appear in black; Less severe events appear in blue; Most severe events appear in red. Check the radio button for the severity level that you want to display: All, Most, Less, or Least.
Page 140: Log Notification Settings
Serial Console Server User Manual Log Notification Settings The Notification Settings page lets you decide which events trigger a notification: The notifications are grouped into five groups: You can choose to enable the following: All system events All authentication events All user management events All device management events All system task events...
Page 141: Chapter 10 Maintenance
Chapter 10 Maintenance Overview The Maintenance function is used to upgrade firmware; backup and restore configuration and account information; and restore default values. Backup / Restore When you click on the Maintenance tab, it opens with the Backup/Restore page. This page gives you the ability to back up the Serial Console Server’s configuration and user profile information:...
Page 142: Backup
Serial Console Server User Manual Backup To backup the device’s settings do the following: 1. In the Password field, key in a password for the file. Note: 1. Setting a password is optional. If you do not set one, the file can be restored without specifying a password.
Page 143: Firmware Upgrade
Chapter 10. Maintenance Firmware Upgrade This page can be used to upgrade the Serial Console Server’s firmware. As new versions of the firmware become available, they can be downloaded from our website. Check the website regularly to find the latest information and packages.
Page 144: Certificates
For enhanced security, the Private Certificate section allows you to use your own private encryption key and signed certificate, rather than the default ATEN certificate. There are two methods for establishing your private certificate: generating a self-signed certificate;...
Page 145 2. Click Browse to the right of Certificate Filename; and browse to where your certificate file is located; and select it. 3. Click Import to complete the procedure. Note: Clicking Restore Defaults returns the device to using the default ATEN certificate.
Page 146 Serial Console Server User Manual Certificate Signing Request The Certificate Signing Request (CSR) section provides an automated way of obtaining and installing a CA signed SSL server certificate. To perform this operation do the following: 1. Click New. The following dialog box appears: 2.
Page 147 Chapter 10. Maintenance 4. Click Get CSR, and save the certificate file (csr.cer) to a convenient location on your computer. This is the file that you give to the third party CA to apply for their signed SSL certificate. 5. After the CA sends you the certificate, save it to a convenient location on your computer.
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Page 149: Appendix
Appendix Safety Instructions General This product is for indoor use only. Read all of these instructions. Save them for future reference. Follow all warnings and instructions marked on the device. Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result.
Page 150 Serial Console Server User Manual electrician to replace your obsolete outlet. Do not attempt to defeat the purpose of the grounding-type plug. Always follow your local/national wiring codes. Do not allow anything to rest on the power cord or cables. Route the power cord and cables so that they cannot be stepped on or tripped over.
Page 151 Appendix Only adjust those controls that are covered in the operating instructions. Improper adjustment of other controls may result in damage that will require extensive work by a qualified technician to repair.
Page 152 Serial Console Server User Manual DC Power The system relies on the protective devices in the building installation for protection against short-circuit, overcurrent, and earth (grounding) fault. Ensure that the protective devices in the building installation are properly rated to protect the system, and that they comply with national and local codes.
Page 153: Rack Mounting
Appendix Rack Mounting Before working on the rack, make sure that the stabilizers are secured to the rack, extended to the floor, and that the full weight of the rack rests on the floor. Install front and side stabilizers on a single rack or front stabilizers for joined multiple racks before working on the rack.
Page 154: Technical Support
Serial Console Server User Manual Technical Support International For online technical support – including troubleshooting, documentation, and software updates: http://support.aten.com For telephone support, see Telephone Support, page iv North America Email Support support@aten-usa.com Online Troubleshooting http://www.aten-usa.com/support Technical Documentation Support Software Updates...
Page 155: Specifications
Appendix Specifications SN0108A / SN0116A Function SN0108A SN0116A Serial Connections Connectors Serial 8 x RJ45 Female 16 x RJ45 Female (Black) (Black) 2 x RJ-45 (Black) Power 2 x 3-prong AC socket 1 x RJ45 Female (Black) Modem 1 x RJ45 Female (Black)
Page 156: Sn0108Ad / Sn0116Ad
Serial Console Server User Manual SN0108AD / SN0116AD Function SN0108AD SN0116AD Serial Connections Connectors Serial 8 x RJ45 Female 16 x RJ45 Female (Black) (Black) 2 x RJ-45 (Black) Power 1 x DC Terminal Block 1 x RJ45 Female (Black) Modem 1 x RJ45 Female (Black) 3 x USB Type A Female (White)
Page 157: Sn0132 / Sn0148
Appendix SN0132 / SN0148 Function SN0132 SN0148 Serial Connections Connectors Serial 32 x RJ45 Female 48 x RJ45 Female (Black) (Black) 2 x RJ-45 (Black) Power 2 x 3-prong AC socket 1 x RJ45 Female (Black) Modem 1 x RJ45 Female (Black) 3 x USB Type A Female (White) USB Console (LUC) 1 x Mini USB...
Page 158: Sn0132D / Sn0148D
Serial Console Server User Manual SN0132D / SN0148D Function SN0132D SN0148D Serial Connections Connectors Serial 32 x RJ45 Female 48 x RJ45 Female (Black) (Black) 2 x RJ-45 (Black) Power 1 x DC Terminal Block 1 x RJ45 Female (Black) Modem 1 x RJ45 Female (Black) 3 x USB Type A Female (White)
Page 159: Sn9108 / Sn9116
Appendix SN9108 / SN9116 Function SN9108 SN9116 Serial Connections Connectors Serial 8 x RJ45 Female 16 x RJ45 Female (Black) (Black) 1 x RJ-45 Power 1 x 3-prong AC socket Switches Reset 1 x Recessed Pushbutton Power 1 x Rocker Switch LEDs Serial Port Status 8 (Green)
Page 160: Ip Address Determination
Serial Console Server User Manual IP Address Determination If you are an administrator logging in for the first time, you need to access the Serial Console Server in order to give it an IP address that users can connect to. There are three methods to choose from.
Page 161: Browser
Appendix 3. Select the Serial Console Server in the Device List. Note: 1. If the list is empty, or your device doesn't appear, click Enumerate to refresh the Device List. 2. If there is more than one device in the list, use the MAC address to pick the one you want.
Page 162: Ipv6
Serial Console Server User Manual IPv6 At present, the Serial Console Server supports three IPv6 address protocols: Link Local IPv6 Address, IPv6 Stateless Autoconfiguration, and Stateful Autoconfiguration (DHCPv6). Link Local IPv6 Address At power on, the Serial Console Server is automatically configured with a Link Local IPv6 Address (for example, fe80:210:74ff:fe61:1ef).
Page 163: Ipv6 Stateless Autoconfiguration
Appendix IPv6 Stateless Autoconfiguration If the Serial Console Server network environment contains a device (such as a router) that supports the IPv6 Stateless Autoconfiguration function, the Serial Console Server can obtain its prefix information from that device in order to generate its IPv6 address.
Page 164: Virtual Modem Details
Inquiry command. (Where n represents a numeric If successful: OK[CR][LF] character; 0 or 1.): If failure: ERROR[CR][LF] E0: Display ATEN International Co. Ltd. E1: Display Serial Console Server ATOn[CR] Return to on-line data mode. (Where n represents a If an active TCP connection: numeric character;...
Page 165 Appendix (Continued from previous page.) Command Operation Response ATZ[CR] Reset modem command. If successful: OK[CR][LF] If failure: ERROR[CR][LF] Close active connections and reset the S registers and general option status to their saved values. AT&Cn[CR] DCD option. (Where n represents a numeric If successful: OK[CR][LF] character;...
Page 166: Port Forwarding
Serial Console Server User Manual Port Forwarding For devices located behind a router, port forwarding allows the router to pass data coming in over a specific port to a specific device. By setting the port forwarding parameters, you tell the router which device to send the data that comes in over a particular port to.
Page 167: Clear Login Information
Appendix Clear Login Information If you are unable to perform an Administrator login (because the Username and Password information has become corrupted or you have forgotten it, for example) you can clear the login information with the following procedure. Note: Performing this procedure also returns all settings to their defaults. To clear the login information (and return all settings to their defaults), do the following: 1.
Page 168: Rj-45 To Serial Adapters
Serial Console Server User Manual RJ-45 to Serial Adapters RJ-45 to Serial adapters are not included with the Serial Console Server package. To purchase these adapters, contact your dealer. The tables on the following pages describe the available adapter configurations. SA0141: RJ45-F to DB9-F (Black Connector) DTE to DTE...
Page 169 Appendix SA0143: RJ45-F to DB25-F (Black Connector) DTE to DTE (RJ45) Pins (8) Computer (DB25) <————————> <————————> <————————> <————————> <————————> <————————> 7&8 <————————> Other pins not used SA0144: RJ45-F to DB25-M (Black Connector) DTE to DCE Modem/Device (RJ45) Pins (8) (DB25) <————————>...
Page 170 Serial Console Server User Manual SA0145: RJ45-F to DB9-M (Blue Connector) DTE to DTE (RJ45) Pins (8) Computer (DB9) <————————> <————————> 6&1 <————————> <————————> <————————> <————————> 7&8 <————————> 9 NC not used SA0146: RJ45-F to DB9-F (Blue Connector) DTE to DCE Modem/Device (RJ45) Pins (8)
Page 171 Appendix SA0147: RJ45-F to DB25-M (Blue Connector) DTE to DTE (RJ45) Pins (8) Computer (DB25) <————————> <————————> <————————> <————————> <————————> <————————> 7&8 <————————> Other pins not used SA0148: RJ45-F to DB25-F (Blue Connector) DTE to DCE Modem/Device (RJ45) Pins (8) (DB25) <————————>...
Page 172: Limited Warranty
Serial Console Server User Manual Limited Warranty ALTUSEN warrants this product against defects in material or workmanship for a period of one (1) year from the date of purchase. If this product proves to be defective, contact ALTUSEN's support department for repair or replacement of your unit. ALTUSEN will not issue a refund. Return requests can not be processed without the original proof of purchase.

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ATEN SN0108A User Manual

Chapter 1

Introduction

Chapter 2. Hardware Setup

Chapter 3

Super Administrator Setup

Chapter 4. The User Interface

Chapter 5. Port Operating Modes

Chapter 6 Port Access

Chapter 7. User Management

Chapter 8. Device Management

Chapter 9 Log

Chapter 10 Maintenance

Appendix

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