Introductory Information - Mercury 1996 Grand Marquis Manual

Introductory Information

Ford's Commitment to You
Our Guiding Principles
Quality comes first. For your satisfaction, the
quality of our products and services must be
our number one priority.
You are the focus of everything we do. Our
work must be done with you in mind,
providing better products and services than
our competition.
Continuous improvement is essential to our
success. We must strive for excellence in
everything we do: in our products — in their
safety and value — and in our services, our
human relations, our competitiveness, and
our profitability.
Employee involvement is our way of life.
We are a team. We must treat one another
with trust and respect.
Dealers and suppliers are our partners. We
must maintain mutually beneficial
relationships with dealers, suppliers, and our
other business associates.
Integrity is never compromised. Our conduct
worldwide must be pursued in a manner that
is socially responsible and commands respect
for its integrity and for its positive
contributions to society.
1