Customer Satisfaction Procedure - GMC 1997 Safari Owner's Manual

Customer Satisfaction Procedure
GMC dealers have the facilities, trained technicians and
up-to-date information to promptly address any
concerns you may have. However, if a concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE
--
Discuss your concern with a
member of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter has
already been reviewed with the Sales, Service or Parts
Manager, contact the owner of the dealership or the
General Manager.