Customer Information; Reporting Safety Defects; Customer Satisfaction Procedure - GMC Yukon 2023 Owner's Manual

Customer Information

Customer Information
Customer Satisfaction Procedure . . . . . . 399
Customer Assistance Offices . . . . . . . . . . . 401
Customer Assistance for Text Telephone
(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 401
Online Account . . . . . . . . . . . . . . . . . . . . . . . . 401
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402
Roadside Assistance Program . . . . . . . . . . 402
Scheduling Service Appointments . . . . . 404
Courtesy Transportation Program . . . . . 404
Collision Damage Repair . . . . . . . . . . . . . . 405
Publication Ordering Information . . . . . . 407
Radio Frequency Statement . . . . . . . . . . . 407

Reporting Safety Defects

Reporting Safety Defects to the United
States Government . . . . . . . . . . . . . . . . . . 408
Reporting Safety Defects to the
Canadian Government . . . . . . . . . . . . . . . 408
Reporting Safety Defects to General
Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 409
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . 409
Event Data Recorders . . . . . . . . . . . . . . . . . 409
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410
Infotainment System . . . . . . . . . . . . . . . . . . 410
Customer Information
Customer Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important
to your dealer and to GMC. Normally, any
concerns with the sales transaction or the
operation of the vehicle will be resolved by
your dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call 1-800-462-8782. In Canada, call General
Motors of Canada Customer Care Centre at
1-800-263-3777 (English), or 1-800-263-7854
(French).
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