Customer Information; Customer Satisfaction Procedure - GMC Sierra 2500 HD 2024 Owner's Manual

Customer Information

Customer Information
Customer Satisfaction Procedure . . . . . . 405
Customer Assistance Offices . . . . . . . . . . . 407
Customer Assistance for Text Telephone
(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 407
Online Account . . . . . . . . . . . . . . . . . . . . . . . . 407
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
Roadside Assistance Program . . . . . . . . . 408
Scheduling Service Appointments . . . . . . 410
Courtesy Transportation Program . . . . . 410
Collision Damage Repair . . . . . . . . . . . . . . . 411
Publication Ordering Information . . . . . . 413
Radio Frequency Statement . . . . . . . . . . . . 413
Reporting Safety Defects
Reporting Safety Defects to the United
States Government . . . . . . . . . . . . . . . . . . 414
Reporting Safety Defects to the
Canadian Government . . . . . . . . . . . . . . . 414
Reporting Safety Defects to General
Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . . 415
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 415
Event Data Recorders . . . . . . . . . . . . . . . . . . 415
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416
Infotainment System . . . . . . . . . . . . . . . . . . 416
Customer Information
Customer Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important
to your dealer and to GMC. Normally, any
concerns with the sales transaction or the
operation of the vehicle will be resolved by
your dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call 1-800-462-8782. In Canada, call General
Motors of Canada Customer Care Centre at
1-800-263-3777 (English), or 1-800-263-7854
(French).
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