Cadillac 1996 DeVille Owner's Manual page 335

Plan Ahead When Possible
Whenever possible, schedule an appointment for your
vehicle's warranty work. Your Cadillac dealer can then
prepare to meet your alternative transportation needs
and minimize inconveniences typically associated with
warranty repairs.
Owner Responsibilities
There are only two things which you will be responsible
for during the use
of your courtesy vehicle. You are
required to provide insurance coverage and replenish the
fuel used.
In many cases your own auto insurance policy may
provide primary coverage for the courtesy vehicle,
similar to rental car agreements. Please, check with your
insurance company to be certain what's covered.
This service is provided to you under the terms of the
New Vehicle Warranty, therefore, it is imperative that
your vehicle 6e picked up from the dealership at the
completion of the warranty service. Vehicles not picked
up in a timely fashion may incur rental fees charged to
the customer.
GM Participation in BBB AUTO
LINE
-
Alternative Dispute
Resolution Program*
*This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in this
program.
Both Cadillac and your Cadillac dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is very
successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Cadillac voluntarily participates in BBB
AUTO LINE.
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