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21 FAQ
This section has listed all the frequently asked questions to
help you address the simple issues during use of the device.
If such issues persist, please consult our dealers or visit our
official website: www.philips.com/support.
21.1 Unable to start
The battery has run out and you need to charge your device.
21.2 Incorrect time/date
It means inaccurate timing setting. Please reset the time and
date in the menu.
21.3 Unclear image/video
Unclean lens has caused it. Please use clean cloth to clean it.
21.4 Unable to record audio/video
The internal storage has run out. Please delete some of the
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files or transfer such files to external storage device.
21.5 Unable to play audio or video files
The battery is used up, please charge your device.
21.6 How to respond to dead halt
If you are unable to start the device, face black screen and
operational failure, the normal technique is to reset: Pull out
the USB and there is a small hole in the slot. Use a sharp tool
to drill into the small hole.
Note: This operation will not cause data loss or destruction.
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