Getting Technical Support - IBM Proventia Management SiteProtector SP2001 Hardware Configuration Manual

Licensing agreement
For licensing information on IBM Internet Security System products, download the
IBM Licensing Agreement from:http://www-935.ibm.com/services/us/iss/html/
contracts_landing.html

Getting Technical Support

IBM Internet Security Systems (ISS) provides technical support through its Web site
and by email or telephone.
The IBM ISS Web site
The IBM Internet Security Customer Support Web page (http://www-
935.ibm.com/services/us/index.wss/offerfamily/iss/a1029129) provides direct
access to online user documentation, current versions listings, detailed product
literature, white papers, and the Technical Support Knowledgebase.
Hours of support
The following table provides hours for Technical Support at the Americas and
other locations:
Contact information
For contact information, go to the IBM Internet Security Systems Contact Technical
Support Web page at http://www-935.ibm.com/services/us/index.wss/offering/
iss/a1029178.
Location Hours
Americas 24 hours a day
All other locations Monday through Friday, 9:00 A.M. to 6:00 P.M. during their local
time, excluding IBM ISS published holidays
Note: If your local support office is located outside the Americas,
you may call or send an email to the Americas office for help
during off-hours.
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