Getting Technical Support - IBM Proventia Getting Started Manual

Getting Technical Support

Introduction
The IBM ISS Web
site
Hours of support
Contact information
IBM Proventia Network Mail Security System Getting Started Guide, Version 1.6
IBM ISS provides technical support through its Web site and by email or
telephone.
The IBM Internet Security Systems (IBM ISS) Resource Center Web site at
http://www-935.ibm.com/services/us/index.wss/offerfamily/
provides direct access to user documentation, current
iss/a1029129
versions listings, detailed product literature, white papers, and the
Technical Support Knowledgebase.
The following table provides hours for Technical Support at the Americas
and other locations:
Location Hours
Americas 24 hours a day
All other Monday through Friday, 9:00 A.M. to 6:00 P.M. during their
locations local time, excluding IBM published holidays
Note: If your local support office is located outside the
Americas, you may call or send an email to the Americas
office for help during off-hours.
Table 2: Hours for technical support
For contact information, go to the IBM Internet Security Systems
(IBM ISS) Resource Center Web site at http://www-935.ibm.com/
services/us/index.wss/offering/iss/a1029178
Getting Technical Support
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