Samsung HW-Q950T Full Manual page 42

In case Bluetooth sound breaking occurs
; Sounds may be breaking due to
interference by radio frequency or
electronic devices nearby. Keep such
devices away from the Soundbar to avoid
radio interference. Example: microwave
ovens.
; Because the device to connect is far away
from the Soundbar, sound breaking may
occur. Move the device near the Soundbar.
; If a part of your body is in contact with the
Bluetooth transceiver or the product is
installed on metal furniture, sound
breaking may occur. Check the installation
environment and conditions for use.
In case Wi-Fi connection is not possible
; Check whether your wireless router is on.
; Turn off the router, turn it back on, and then
try again.
; When the signal of the wireless router is
too weak, connection may not be possible.
Move the router near the Soundbar or
adjust the installed position with no
obstacles.
; If your wireless router is new, you will need
to reconfigure the speaker's network
settings.
In case Alexa does not respond
When the microphone is turned off or its
reception is poor
; Press the
of the Soundbar to enable the microphone.
; Voice recognition may be unavailable due
to ambient noise. Reduce the noise and try
again.
When the network is disconnected
; The network may be unavailable.
Reconfigure the network. (See page 31)
When Alexa is not configured correctly
; Using the SmartThings app, reconfigure
Alexa. (See page 32)
; Check the Alexa supported countries at the
Amazon website. The service is unavailable
in those countries.
In case the Soundbar is not turned on as soon
as the TV is turned on
; When you turn off the Soundbar while
watching TV, power synchronisation with
the TV is disabled. First turn off the TV.
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(Mic On/Off) button at the top