Philips 32PFL5007D/30 Service Manual page 24

EN 24 5. TPM9.5A LA
Item Item value
80 AMBLIGHT L_G
81 AMBLIGHT L_B
82 AMBLIGHT R_R
83 AMBLIGHT R_G
84 AMBLIGHT R_B
85 AGEING MODE
86 VIRGIN_MODE
87 Call HDCP CRC
88 DUMP PQ FROM TV
89 LOAD PQ to TV
90 DUMP AQ FROM TV
91 LOAD AQ to TV
92 EXIT_FACTORY
How to Exit the Factory mode
Use one of the following methods:
• Select EXIT_FACTORY from the menu and press the "OK"
button.
Note: When the TV is switched "off" by a power interrupt, or
normal switch to "stand-by" while in the factory mode, the TV
will show up in "normal operation mode" as soon as the power
is supplied again. The error buffer will not be cleared.
5.2.5 Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and
information on the TVs operation settings.The call centre can
instruct the customer (by telephone) to enter CSM in order to
identify the status of the set.This helps the call centre to
diagnose problems and failures in the TV set before making a
service call.
The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
Specifications
• Ignore "Service unfriendly modes".
• Line number for every
line (to make CSM language independent).
• Set the screen mode to full
screen (all contents on screen is visible).
• After leaving the Customer Service Mode, the original
settings are restored.
• Possibility to use "CH+" or "CH-" for channel surfing, or
enter the specific channel number on the RC.
How to Activate CSM
To activate CSM, press the following key sequence on a
standard remote control transmitter: "123654" (do not allow the
display to time out between entries while keying the sequence).
After entering the Customer Service Mode, the following items
are displayed.
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!
Contents of CSM
• 1.1 Set Type This information is very helpful for a
helpdesk/workshop as reference for further diagnosis. In
this way, it is not necessary for the customer to look at the
rear of the TV-set. Note that if an NVM is replaced or is
initialized after corruption, this set type has to be re-written
to NVM.
• 1.2 Production code Displays the production
code (the serial number) of the TV. Note that if an NVM is
replaced or is initialized after corruption, this production
code has to be re-written to NVM.
• 1.3 Installation date Indicates the date of the first
installation of the TV. This date is acquired via time
extraction.
2012-Nov-30
Service Modes, Error Codes, and Fault Finding
Default value
32" 42" 46" 47" Description
207 207 207 207 AMBLIGHT value
227 227 227 207 AMBLIGHT value
240 240 240 240 AMBLIGHT value
207 207 207 207 AMBLIGHT value
227 227 227 227 AMBLIGHT value
Off Use this for ageing a new LCD panel
Off/On Use this to return the set to virgin mode. Depends whether the set has been used already.
Press OK Call HDCP CRC
Press OK Saves the picture quality data to a file "pq.bin" to the root of a FAT formatted USB memory stick
Press OK Loads the picture quality data from a file "pq.bin" in to the TV
Press OK Saves the audio quality data to a file "AQ.bin" to the root of a FAT formatted USB memory stick
Press OK Loads the audio quality data from a file "AQ.bin" in to the TV
Press OK Exits the Factory mode
• 1.4 Option Code 1 Gives the option codes of option group
1 as set in SAM.
• 1.5 Option Code 2 Gives the option codes of option group
2 as set in SAM.
• 1.6 SSB Gives an identification of the SSB as stored in
NVM. Note that if an NVM is replaced or is initialized after
corruption, this identification number has to be re-written to
NVM. This identification number is the 12NC number of the
SSB.
• 1.7 Display 12NC NVM read/write.
• 1.8 PSU 12NC NVM read/write.
• 2.1 Current Main SW Displays the built-in main software
version. In case of field problems related to software,
software can be upgraded. As this software is consumer
upgradeable, it will also be published on the internet.
• 2.2 Standby SW Displays the built-in stand-by processor
software version. Upgrading this software will be possible
via USB.
• 2.3 Panel Code Displays the Display Code number.
• 2.4 NVM version Detects and displays NVM version.
• 2.5 Error Codes Detects and displays errors.
• 3.1 Signal Quality Analog/digital signal strength.
• 3.2 Child lock Not active / active. This is a combined item
for locks. If any lock (channel lock, parental lock) is active,
it is indicated as "active".
• 3.3 HDCP keys Indicates the validity of the HDMI keys (or
HDCP keys). In case these keys are not valid and the
customer wants to make use of the HDMI functionality, the
SSB has to be replaced.
• 3.4 Ethernet MAC address A Media Access Control
address (MAC address) is a unique identifier assigned to
network interfaces for communications on the physical
network segment.
• 3.5 Wireless MAC address Wireless Media Access
Control address.
How to Navigate
By means of the "CURSOR-DOWN/UP" knob (or the scroll
wheel) on the RC-transmitter, can be navigated through the
menus.
How to Exit CSM
To exit CSM, use one of the following methods.
• Press the MENU/HOME button on the remote control
transmitter.
• Press the POWER button on the remote control
transmitter.
• Press the POWER button on the television set.
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