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Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
•
Check your subscription status with your service provider (credit,
SIM card valid, etc.).
•
Make sure you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in airplane mode.
The caller's name/number does not appear when a call is received
•
Check that you have subscribed to this service with your service
provider.
•
Your caller has concealed his/her name or number.
I cannot find my contacts
•
Make sure your SIM card is not broken.
•
Make sure your SIM card is inserted properly.
•
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the Volume
•
Up/Down key.
•
Check the network strength
•
Make sure that the receiver, connector, or speaker on your phone
is clean.
I am unable to use the features described in the manual
•
Check with your service provider to make sure that your
subscription includes this service.
•
Make sure this feature does not require an TCL accessory.
When I select a number from my contacts, the number cannot be
dialed
•
Make sure that you have correctly recorded the number in your
file.
•
Make sure that you have selected the country prefix when calling
a foreign country.
.
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Table of Contents
Need help?
Do you have a question about the FLIP Pro and is the answer not in the manual?
Questions and answers
how do I set my city for weather
Can the Up/Down button be locked so it doesn't inadvertently turn of the ringtone volume?
Emergency logo appears on front cover. How to remove/deactivate?
how do you download a multimedia message
how do you download a multimedia message
How can I put in the correct password on the network I've selected? The wrong one is already saved on it.
The context provides information on managing hotspot settings for the TCL FLIP Pro, which includes configuring the password. To change the saved Wi-Fi password, you need to access the hotspot settings on your device. Go to the hotspot settings menu, locate the password option, and update it with a new password.
This answer is automatically generated
Can I forward incoming calls to another phone number?
Text says I have received a MMS file. I can’t download any, but even after they have expired, this message still show up in my texts. How can I delete them? It only gives me options of search and setting.
To delete expired MMS messages on a TCL Pro, go to App settings, find the Text Messaging app under "All Apps," and tap "Clear Cache." This will not delete all your text messages, only those that were previously attempted to be deleted but were not removed.
This answer is automatically generated
changing sim card
To change the SIM card in a TCL FLIP Pro, follow these steps:
1. Power Off the Device – Turn off the phone before opening the back cover.
2. Remove the Back Cover – With the device facing down, lift the back cover from the bottom left corner using your fingernail.
3. Remove the Existing SIM Card (if needed) – Press down on the small plastic tab and slide the SIM card out without using force or sharp objects.
4. Insert the New SIM Card – Push the new SIM card into the slot with the gold-colored contacts facing down.
5. Reinsert the Battery – Align the battery’s gold contacts with the contact points in the device and press down to snap it into place.
6. Replace the Back Cover – Align the cover with the tabs and press it into place.
7. Power On the Device – Turn the phone back on to complete the process.
This answer is automatically generated
Emergency logo appears on front cover. How to remove/deactivate?