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18
Troubleshooting
Before contacting the service center, follow the instructions below:
•
You are advised to fully charge (
operation.
•
Avoid storing large amounts of data in your phone as this may
affect its performance.
•
Use the FOTA (Firmware Over The Air) Upgrade tool to update
your phone's software. To access Update phone, press Settings
> Device > Device Information > Software Update > Check for
new.
To set your phone to factory default, access Settings > Device
•
> Device information > Reset Phone. All your phone data will be
lost permanently. It is strongly advised to fully back up your phone
before resetting.
The following are the most asked questions:
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the End/Power Key
.
My phone turns off by itself
•
Check that your screen is locked when you are not using your
phone, and make sure the End/Power Key
contacted due to unlocked screen.
•
Check the battery charge level.
My phone cannot charge properly
•
Make sure that your battery is not completely discharged; if the
battery power has been empty for a long time, it may take around
20 minutes to display the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions: 0°C
(32°F) to 40°C (104°F).
•
When abroad, check that the voltage input is compatible.
) the battery for optimal
70
is not mis-
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Need help?
Do you have a question about the FLIP Pro and is the answer not in the manual?
Questions and answers
how do I set my city for weather
Can the Up/Down button be locked so it doesn't inadvertently turn of the ringtone volume?
Emergency logo appears on front cover. How to remove/deactivate?
how do you download a multimedia message
how do you download a multimedia message
How can I put in the correct password on the network I've selected? The wrong one is already saved on it.
The context provides information on managing hotspot settings for the TCL FLIP Pro, which includes configuring the password. To change the saved Wi-Fi password, you need to access the hotspot settings on your device. Go to the hotspot settings menu, locate the password option, and update it with a new password.
This answer is automatically generated
Can I forward incoming calls to another phone number?
Text says I have received a MMS file. I can’t download any, but even after they have expired, this message still show up in my texts. How can I delete them? It only gives me options of search and setting.
changing sim card
To change the SIM card in a TCL FLIP Pro, follow these steps:
1. Power Off the Device – Turn off the phone before opening the back cover.
2. Remove the Back Cover – With the device facing down, lift the back cover from the bottom left corner using your fingernail.
3. Remove the Existing SIM Card (if needed) – Press down on the small plastic tab and slide the SIM card out without using force or sharp objects.
4. Insert the New SIM Card – Push the new SIM card into the slot with the gold-colored contacts facing down.
5. Reinsert the Battery – Align the battery’s gold contacts with the contact points in the device and press down to snap it into place.
6. Replace the Back Cover – Align the cover with the tabs and press it into place.
7. Power On the Device – Turn the phone back on to complete the process.
This answer is automatically generated
Emergency logo appears on front cover. How to remove/deactivate?