TCL FLIP TCL-4058E Manual

Your Device

Overview

1. Left Soft Key
   • Press: to access Notifications
2. Call Key
   • Answer / make a call
   • From the Home screen, press to enter call log
3. Favorite Contacts
   • Press: Access Favorite Contacts
4. Internal display
5. Navigation Key (up, down, left, right)
   • Menu selection moves up, down, right, and left
   • Press Left: access Email
   • Press Right: access Contacts
   • Press Up: access Settings
   • Press Down: access Recent apps
6. Right Soft Key
   • Press: access Shortcuts
7. Center Soft Key
   • From the Home screen, press to access app list
   • Press to select an option
8. End/Power Key
   • Press: End a call, return to the Home screen
   • Press and hold: Restart or Power on/off
9. Back/Delete Key
   • Move backwards through Menus
   • Delete entered number or letter
10. Text Messages
    • Press: Access Text Messages
11. Letters symbols
    • Press then choose a symbol.
12. Text input
    • Repeat press of to change text input method from ABC to Abc, 123 or Predictive text

Setting up your device

NOTE: Power off the device before opening the back cover to install/remove a microSD card and/or Nano SIM card.

Remove the back cover
With the device facing down, remove the back cover from the bottom left corner. Use your fingernail to carefully lift the cover away from the device body.

Inserting or removing Nano SIM card and microSD
You must insert your Nano SIM card to make phone calls using your network.
MicroSD cards (up to 128GB) may be purchased separately.

Insert a SIM or microSD card into the card slot with the gold-colored contacts facing down.

To remove the SIM card or microSD card, press down on the small plastic tab ( ), then slide out the card ( ). Do not use force or use any sharp objects.

Your phone only supports Nano SIM cards. Inserting other SIM types may damage your phone.

Insert the battery
Insert the battery by aligning the gold contact points of the battery with the gold contact points of the device. It only fits one way. Press down to snap in place.

Replace the back cover
Carefully align the back cover with tabs and press into place. It only fits one direction.

Charging battery
Insert the small end of the charging cable into the charge port, and connect the charger to a power outlet.

Only use the charger and cable supplied with the phone. Using incompatible chargers or tampering with the charging port could damage your phone and void the warranty.

To optimize your battery life, you may do the following:

• Lower screen brightness: Go to Settings > Display > Brightness. Lower the brightness by pressing the left of the Navigation Key.
• Screen timeout: Go to Settings > Display > Display backlight > 30 seconds.
• Keypad timeout: Go to Settings > Display > Key backlight > 10 seconds.

Power on your unit

Press and hold the End/Power Key until the phone powers on.

Setup your phone for the first time
The first time you power on the phone, you will be guided through the following steps:

• Select the phone's language, then press the Center Soft Key to go to the next step.
• Select an available Wi-Fi network and press the Center Soft Key to connect, or press the Left Soft Key to Skip to the next step.
• Select and set Accessibility options, then press the Right Soft Key to done. Press the Left Soft Key to skip.
• Turn on/off Location, press the Right Soft Key to the next step.
• Press the Center Soft Key to the next step.
• Read the Privacy policy & Terms of Service, use the Navigation key to learn more and/or open URL; press Navigation down key to switch to "I AGREE" then press the Center Soft Key to enter the Home screen.

Note: Even if no SIM card is installed, your phone will still power on and you will be able to connect to a Wi-Fi network and use some of the phone›s features.

Power off your unit

To turn off your phone, press and hold the End/Power Key for about 2 seconds until the phone displays: Power Off and Restart. Press the Navigation Key to select "Power Off", then press the Center Soft Key to confirm.

Home Screen

From the status bar, you can view both phone status (to the right side) and notification information (to the left side).

Quick Dial Button

The Quick Dial Button on the front of the device allows you easy access to contact a predetermined number should you need help.

Activate Quick Dial Button

1. From the Home screen, press the Center Soft Key > Settings > Call settings > Quick dial > Activation.
2. Press the Center Soft Key and select On to activate.

Assign a quick dial number

1. From the Home screen, press the Center Soft Key > Settings > Call settings > Quick dial > Number > Empty.
2. Press the Center Soft Key to confirm add:
   • Select Manual to add names and numbers manually.
   • Select Contacts to add a contact from the Contact list.
   • Press the Center Soft Key to confirm.
3. Press the Right Soft Key to edit or delete.
4. Another way to add: On the contacts list screen, select a contact then press the Right Soft Key > Quick dial to add.

Only one quick dial contact is allowed. If the contact is saved on the SIM card, the Quick Dial function will be disabled when the SIM card is removed and will be automatically restored after SIM card is inserted back.

How to call the quick dial number

Once the Quick Dial Button has been set and activated, press the Quick Dial Button 3 times quickly to call the assigned quick dial number.

To use the Quick Dial Button, you must first activate the function and store the number to your contacts.

When the Quick Dial Button is activated, the call will be placed in hands-free mode with the loud speaker on. Do not hold the device near your ear when the hands-free mode is in use because the volume may be extremely loud.

Phone call

Making a Call

Dial the desired number then press the Call Key or the Center Soft Key to make the call.
If you make a mistake, you can delete the incorrect digits by pressing the Back/Delete Key .
Press the Right Soft Key to display more Options:

• Add to existing contact: Add the entered number to replace the existing contact number.
• Create new contact: Create a new contact with the entered number.
• Add 2-sec pause/Add wait: Enter 2-sec pause or a wait.

Make a call from your call log
From the Home screen, press the Call Key , or press the Center Soft Key > Call history to access the call log and choose the contact you want to dial, press the Call Key or the Center Soft Key twice to make the call.

Make a call from Contacts
From the Home screen, press the Center Soft Key > Contacts, or press the to enter Favorites contacts. Choose the contact you want to dial, press the Call Key to call.

Making an emergency call
If your phone has network coverage, dial emergency number and press the Call Key to make an emergency call. This works even without a SIM card and without typing the PIN code.

Make an International call
To dial an international call, press and hold to enter "+" in dial screen, enter the international country prefix followed by the full phone number, then press the Call Key or the Center Soft Key to call.

Calling your voicemail ⁽¹⁾
Press and hold key to call and listen to your voicemail.
⁽¹⁾ Contact your network operator to check service availability.

Setting up voice mail

1. Press Settings > Call settings > Voice mail > Setup.
2. Enter the Voicemail number and press the Center Soft Key to save.

Answering or rejecting a call

During an incoming call:

• Press the Quick Dial Button to answer the call with speaker ON.
• If Settings > Call settings > Answer options > Flip open is selected, and the device is closed, you will get a preview of an incoming call on the external screen. You can accept the call by flipping the device open and begin talking immediately. Otherwise,
• Press the Center Soft Key or Call Key to answer;
• Press the Right Soft Key or the End/Power Key to reject;
• Press the Left Soft Key to Ignore with message.
• You can also press other keys to answer the call, the detail of Settings > Call settings > Answer options > Any key is selected.
• To mute the ringtone volume of an incoming call, press the Volume Up/Down Key.

Hang up a call

During a call:

• Open the flip and press the End/Power Key to end the call.
• Open the flip and close the flip to end the call.

Contacts

Contacts enables quick and easy access to the contact you want to reach.
From the Home screen, press the Center Soft Key and select Contacts to enter Contact list, or press the Favorite Contacts key to enter Favorites contacts list.

Add a Contact

On the contacts list screen, press the Right Soft Key to access Options > New contact to create and input the contact information.

When finished, press the Right Soft Key to access Options, and then select Save.

View a Contact

On the contacts list screen, use the Navigation Key to select a Contact, then press the Center Soft Key to access the detail screen.
Press the Left Soft Key to send an SMS/MMS to the contact you selected.
Press the Center Soft Key to Edit the contact.
Press the Right Soft Key to access Options:

• Set as quick dial: Set the contact as the Quick Dial Button emergency number.
• Call: Call the contact.
• Set as favorite⁽¹⁾: Add the contact as a Favorite number. You can view it in Contacts > Favorites. After added, the menu shows Remove from favorite.
• Share/Delete: Share/Delete the contact.
• Set speed dial: Use the Navigation Key to select 2-9, press the Center Soft Key to confirm. After set, on the Home screen, press and hold the 2-9 screen keys to dial the defined contacts.

⁽¹⁾ Only for Phone memory contacts.

Edit a Contact

On the contacts list screen, using the Navigation Key to select a Contact, then press the Center Soft Key to enter edit screen.

When finished, press the Right Soft Key to access Options, and then select Save.

Share a Contact

You can share a single contact with others by sending the contacts > Card to them via Email, Messages, or Bluetooth.
On the contacts list screen, use the Navigation Key to select a Contact, then press the Right Soft Key to access Options, and then select Share.

Delete Contacts

On the contacts list screen, press the Right Soft Key to access Options > Delete, and then press the Right Soft Key to delete.

Available Options

From the contacts list, press the Right Soft Key to show more options.

Select contacts
Use the Navigation Key to select multi contacts, then press the Right Soft Key to Delete or Share the contacts.

Settings

• Sort contacts by: To select contacts sorted by first/last name.
• Import/Export: To import/export contacts from/to memory card, Gmail, Outlook, or Bluetooth.

Messages

Use the messaging feature to send and receive text (SMS) and multimedia (MMS) messages.

Sending a Text Message

From the Home screen, press the Text Message Key or press the Center Soft Key and select Messages .

• Press the Left Soft Key to write a new message.
• Enter the phone number of the recipient in the To bar or press the Right Soft Key to add recipients.
• Use the Navigation Key to go to the Message bar to enter the text of the message.
• Press Key to switch between the different methods.
• Press Key to select symbols.
• Press the Left Soft Key to enter options.
• Press the Center Soft Key to send text messages.

Inputting Text
There are different ways to enter text to create contacts, write emails or send messages.
You may choose from the different methods by pressing the key and alternate between:

• Abc (sentence case), abc (lower case), or ABC (upper case): Press each key multiple times to create each letter. For example, an 'S' is created by pressing the '7' key four times. An 'e' is created by pressing '3' twice, and so on.
• Kt9 (Predictive): Predictive text mode (Kt9) allows you to type faster, as the phone tries to predict what you are writing. To type "Hello": press the "4" key once, press the "3" key once, press the "5" key once, press the "5" key once, press the "6" key once. As you type, word suggestions will appear at the bottom of the screen. If you see the word you are trying to type, select it with the Navigation Key and press the Center Soft Key .
• 123: This mode generates only numbers. You may type '1' by pressing the '1' key just once, '2' by pressing '2' and so on. Switch back to ABC, Abc, abc or Kt9 (Predictive) mode to continue writing words.
• Symbols: This function provides punctuation and special characters. Symbols may be accessed by pressing the key as well. Find the right symbol by pressing right or left of the Navigation Key. When the cursor highlights a symbol you want to add, press the Center Soft Key to select it.
• If you want to delete typed characters, press the Back/Delete Key to delete them one by one or long press to delete all at once.

Sending a Multimedia Message

MMS enables you to send video clips, images, photos, contacts and sounds to other compatible phones and email addresses by pressing the Right Soft Key from the text messages screen and then selecting Add attachment.
An SMS will be converted to MMS automatically when media files (image, video, audio, etc.) are attached or email addresses are added.

An SMS of more than 160 characters will be charged as several SMS. Specific letters (accent) will also increase the size of the SMS. This may cause multiple SMS to be sent to your recipient.

E-Mail

Setup Email

Access E-Mail by pressing the Center Soft Key from the Home screen and select Tools > Email .
Select one of the Email providers and press the Center Soft Key .

• Enter your email address of the account you want to setup.
• Press the Right Soft Key to access Next, enter the password of the account and press the Right Soft Key . You may be prompted to manually setup your email account.
• To add another email account, you can press the Right Soft Key to access Options > Settings, then select Add account.

Send E-Mail

• Press the Left Soft Key to compose a new email from the Inbox screen.
• Enter recipient(s) email address(es) in the To field. If you want to add new recipient(s), press the Down of the Navigation key to switch to the Subject field to confirm the entered addess, then press the Up of the Navigation key to return to the To field again to add more.
• Type the subject and the content of the message.
• If necessary, press the Right Soft Key to add another recipient(s) as Cc/Bcc or to add an attachment to the message.
• If you do not want to send the mail right away, you can press the Right Soft Key and select Save as draft to save a copy.
• Finally, press the Center Soft Key to send.

Camera

Use Camera to take photos and shoot videos.

Access the Camera

To access the Camera app, press the Center Soft Key from the Home screen, select Camera and press the Center Soft Key .

Take a picture
Position the object or landscape in the screen, and press the Center Soft Key to take the photo. Photos will be automatically saved to Gallery app.
After taking photo, press the Left Soft Key to preview.

Zoom in/out
Press Up and Down of the Navigation key, or press the key and the key to zoom lens in and out.

Options
Press the Right Soft Key to access:

• Take video/Take photo: Select to switch between Photo and Video mode.
• Storage: Select phone storage or SD card to save photo or video.

Camcorder

To shoot a video

• Press the Right Soft Key to access Options > Take video to switch to Video mode.
• Press the Center Soft Key to record a video.
• Zoom in/out: Press Up and Down of the Navigation key, or press the key and the key to zoom lens in and out.

Press the Center Soft Key to end recording. Videos will be automatically saved to Gallery app.

Tools

Recorder

To access the Recorder app, press the Center Soft Key from the Home screen, select Tools > Recorder and press the Center Soft Key .
If there is no record, press the Left Soft Key and then the Center Soft Key to start recording.

Otherwise,

• Press Left Soft Key to show the list.
• Press the Center Soft Key to start recording. Press the Center Soft Key to Stop, or press Left Soft Key to Pause/Resume.

After recorded:

• Press Left Soft Key to add new.
• Press the Center Soft Key to Play.
• Press the Right Soft Key to access Options, such as delete, share, rename, select recordings and details.

Calendar

Use the Calendar app, to keep track of important meetings, appointments, etc.
To access the Calendar app, press the Center Soft Key from the Home screen, select Tools > Calendar and press the Center Soft Key .

Multimode view

You can display the Calendar in Day, Week, or Month view. Press the Right Soft Key to access Options to change your Calendar view.

Creating new events

Press the Left Soft Key to add new events from any Calendar view.

• Fill in new event information.
• If it is a whole-day event, select All-day event.
• When finished, press the Right Soft Key to save.

More Options are available by pressing Right Soft Key from the Calendar main screen:

• Go to date: To go to whatever date you want.
• Search: Search scheduled events.
• Settings: To set a series of Calendar settings.

Event reminder

If a reminder is set for an event, the upcoming event will appear on the Status bar as a notification when the reminder time arrives.

Clock

Your mobile phone features a Clock app with an Alarm, Timer, Stopwatch and World clock function.
To access the Clock app, press the Center Soft Key from the Home screen, select Tools > Clock and press the Center Soft Key .

Alarm

From the Tools screen, press the left or right of the Navigation key to switch to Alarm screen.

To set an alarm
From the Alarm screen, press the Left Soft Key to add a new alarm. The following options will appear:

• Time: Set the alarm time.
• Repeat: Select the days you want your alarm active.
• Ringtone: Select a ringtone for the alarm.
• Vibrate: Activate vibration.
• Alarm title: Enter a name for the alarm.
• Press the Right Soft Key to save.

Press the Right Soft Key to access Options > Turn on or off > press the Center Soft Key to turn on or off the selected alarm.

To adjust alarm settings
More options are available for saved alarms by selecting the alarm to be edited and pressing Right Soft Key from the Alarm screen:

• Edit: Edit selected alarm.
• Delete: Delete selected alarm.
• Settings: Set snooze duration, alarm volume, vibrate, and ringtone for the selected alarm.

Timer

From the Alarm screen, press the right of the Navigation key to enter the Timer screen.
Press the Left Soft Key and the Navigation key to edit hour, minute and second. press the Center Soft Key to confirm.
When finished, press the Center Soft Key to start the Timer.

• When the Timer is ongoing:
  Press the Center Soft Key to pause/resume the Timer.
  Press the Right Soft Key to add 1 minute.
• Press the Left Soft Key to reset the Timer.
• When the Timer is reset: Press the Right Soft Key to enter Settings, allowing you to set Snooze time, Alarm volume, vibrate and select ringtone.

Stopwatch

From the Timer screen, press the right of the Navigation key to enter the Stopwatch screen.

• Press the Center Soft Key to start the Stopwatch.
• When the Stopwatch is ongoing:
  Press the Right Soft Key to record the lap.
  Press the Center Soft Key to pause/resume the time.
• Press the Left Soft Key to reset the stopwatch and clear lap times.

World clock

From the Stopwatch screen, press the right of the Navigation key to enter the World clock screen.

• Press the Left Soft Key to add a location or time zone to add to the World clock feature.
• Press the Right Soft Key to delete or set more options.

Note

To access the Note app, press the Center Soft Key from the Home screen, select Tools > Note and press the Center Soft Key .

• Press the Left Soft Key to add note, enter contents then press the Center Soft Key to Save.
• On the note list, press the Right Soft Key to access Options, such as edit, delete, share, select notes, details.
• Press the Navigation key to select the note, press the Center Soft Key to view detail. Then:
  Press the Center Soft Key to edit.
  Press the Left Soft Key and then press the Right Soft Key to confirm delete.
  Press the Right Soft Key to access Options, such as edit, delete, share the note via Messages, Email, or Bluetooth.

Calculator

To access this app, press the Center Soft Key from the Home screen, select Tools > Calculator app and press the Center Soft Key .

• 0-9 key: input numbers
• : .
• : +/-
• : +, -, x, ÷
• : =
• : Clear once
• : Clear All

File manager

To access this app, press the Center Soft Key from the Home screen, select Tools > File manager and press the Center Soft Key .
File manager displays all data stored on the phone and the microSD card, including applications, media files Browser or other locations; videos, pictures or audios you have captured; other data transferred via Bluetooth, USB cable, etc.
When you transfer an application from a PC to your phone/microSD card, you only can locate the application using File Manager. You will not be able to install it on your phone.
File manager allows you to perform and be really efficient with the following common operations: create (sub) folder, open folder/file, view, rename, cut, copy, delete, play, share, etc.

Wireless & networks

From the Home screen, press the Center Soft Key and select Settings > Wireless & networks.

Airplane mode

When Airplane mode is on, all wireless connections are disabled simultaneously, including Wi-Fi and Bluetooth.

• Press the Center Soft Key to enter Airplane mode.
• Press the Navigation Key to select On or Off, then press the Center Soft Key to confirm.

Wi-Fi

Wi-Fi will allow you to surf the internet without using your mobile network when in range of a wireless network.

Press the Center Soft Key to enter Wi-Fi.

• Press the Left Soft Key to turn on or turn off Wi-Fi.
• Press the Up and Down of the Navigation Key to select one available network, then press the Center Soft Key to configure the access point and connect your phone. Be advised you may need to enter a password if applicable.
• Press the Center Soft Key to connect.

Bluetooth

Bluetooth allows your phone to exchange data (videos, images, music, etc.) with other Bluetooth devices within a close range such as another phone, computer, printer, headset, car kit, etc.

Press the Center Soft Key to enter Bluetooth.

• Press the Left Soft Key to turn on Bluetooth.
• Press the Up and Down of the Navigation Key to select one available device.
• Press the Center Soft Key to Pair.

Tethering & Mobile hotspot

USB tethering
USB tethering can share your phone's Internet connection with a single USBconnected device. Press to turn USB tethering On.

Bluetooth tethering
To share your phone's data connection via Bluetooth. Press the Center Soft Key then select On to activate this function.

Mobile hotspot
To share your phone's data connection via a mobile hotspot. Press the Center Soft Key then press the Left Soft Key to activate this function.

Note: Turn on Mobile hotspot will alarm you to turn off Wi-Fi network.

VPN

Virtual private networks (VPNs) allow you to connect to the resources inside a secured local network from outside that network. VPNs are commonly deployed by corporations, schools, and other institutions so that their users can access local network resources when not inside that network, or when connected to a wireless network.

Before adding a VPN, you should set a screen lock for your phone.

To add a VPN

• Press the Left Soft Key to Add VPN.
• On the screen that opens, follow your network administrator's instructions to configure each component of the VPN settings.
• Press the Center Soft Key to save.

The VPN is added to the list on the VPN settings screen.

• Press the Center Soft Key to connect.
• Press the Right Soft Key to access Options, such as edit, delete, always-on VPN and Help.

Mobile network

Mobile data
If you do not need to transmit data on all mobile networks, turn off Mobile data to avoid incurring significant charges for data use on local operator mobile networks, particularly if you do not have a mobile data agreement.

Data usage

• Data usage: Press the left or right of the Navigation key to view data usage details.
• Limit data usage: Using the Navigation key to set On/Off, amount and unit of the data usage, then press the Center Soft Key to save.
• Data usage alert: Using the Navigation key to set alert with On/Off, amount and unit, then press the Center Soft Key to save.
• Monthly usage cycle: Using the Navigation key to set monthly reset date.

Data usage is measured by your phone, and your carrier may count differently.

Data roaming access
If you don't need to transmit data on other operators' mobile networks, disable Data roaming to avoid incurring significant roaming charges.

Network operators
The first time you turn on your phone with your SIM card inserted, it will automatically configure your network service: 2G, 3G, or 4G.

Network type and strength
Press the Center Soft Key to view detail information.

Access Point Name
Press the Left Soft Key to add new APN.
Enter the required APN information, when finished, press the Center Soft Key to save.

Roaming state
Press the Center Soft Key to view roaming state.

Wireless emergency alerts

Press Right Soft Key to access Settings.

• Press the Up and Down of the Navigation Key and press the Center Soft Key to select one of Extreme threats, Severe threats, AMBER alerts, Public safety messages, Sate and local tests, or Spanish.
• Press the Up and Down of the Navigation Key to On, press the Center Soft Key to enable the corresponding functions.

Alert reminder
Set alert reminder as Once, Every 2 min, Every 15 min or Off.

Personalize Your Device

Language

To change the language:

• From the Home screen, press the Center Soft Key , select Settings > Phone settings > Languages.
• Press the Navigation Key to select the desired languages preference.
• Press the Center Soft Key to confirm.

Change font size

To change the device font size:

• From the Home screen, press the Center Soft Key , select Settings > Accessibility > Larger text. Press the Center Soft Key to select On/Off to enable large text or not.
• From the Home screen, press the Center Soft Key , select Settings > Display > Font size. Press the Navigation Key to select Small/Default/Large, then press the Center Soft Key to confirm.

Date & Time

To change the Date & Time:

• From the Home screen, press the Center Soft Key , select Settings > Phone settings > Date & time.
• Press on the options to adjust the date and time. You may also adjust the Time zone as well as Time format on this page.

Sounds

To adjust Volume:

• Press the Volume Up/Down button that is located on the right side of the device to adjust the Alerts sounds volume.
• From the Home screen, press the Center Soft Key , select Settings > Sound & notifications > Volume to adjust the volume for Alert sounds and Media.

To adjust Ringtones

• From the Home screen, press the Center Soft Key , select Settings > Sound & notifications > Ringtones.
• Press the Up and Down of the Navigation Key to select the ringtones.
• Press the Left Soft Key to play, and press the Center Soft Key to confirm.

To adjust other sounds
All other sounds can be adjusted by doing the following:

• From the Home screen, press the Center Soft Key , select Settings > Sound & notifications > Notification sounds and Keypad sound.

Wallpaper/Brightness and Screen Timeout

To adjust Wallpaper

• From the Home screen, press the Center Soft Key , select Settings > Display > Wallpapers.
• Press Wallpaper Gallery to select from pre-loaded Wallpapers.
• Press Gallery to select from Images that are stored on your device.

To adjust Brightness

• From the Home screen, press the Center Soft Key , select Settings > Display > Brightness.
• Select desired brightness by pressing the Left or Right of the Navigation Key.

To adjust Screen timeout

• From the Home screen, press the Center Soft Key , select Settings > Display > Display backlight.
• Select when you would like your screen to turn off, then press the Center Soft Key to confirm.

Lock/Unlock your screen

To protect your phone and privacy, you can lock the phone screen by creating a password.

• From the Home screen, press the Center Soft Key , select Settings > Phone settings > Security > Screen lock.
• Press the Center Soft Key and select On to enable screen lock.
• Enter the passcode twice and press the Center Soft Key to create.
  

Software Update

To access Software updates, follow the steps below:

• Connect your device to a Wi-Fi network and make sure it has a strong data connection.
• Ensure your battery is fully charged before starting the software update. Your device's current battery level can be found on your device under Settings > About phone > Battery > Battery level.
• From the Home screen, press the Center Soft Key and select Settings > Software update > Check for updates.
• When there is a new mandatory software update version available, the phone will start downloading automatically, then press the Right Soft Key to select Install to update your system.

Troubleshooting

Before contacting the service center, follow the instructions below:

• You are advised to fully charge ( ) the battery for optimal operation.
• Avoid storing large amounts of data in your phone as this may affect its performance.
• Use the FOTA (Firmware Over The Air) Upgrade tool to update your phone's software. To access Software update, press Settings > Software update > Check for updates.
• To set your phone to factory default, access Settings > Phone settings > Reset > Factory data reset. All your phone data will be lost permanently. It is strongly advised to fully back up your phone before resetting.

The following are the most asked questions

My phone has not responded for several minutes

• Restart your phone by pressing and holding the End/Power Key .

My phone turns off by itself

• Check that your screen is locked when you are not using your phone, and make sure the End/Power Key is not mis-contacted due to unlocked screen.
• Check the battery charge level.

My phone cannot charge properly

• Make sure that your battery is not completely discharged; if the battery power has been empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions: 0°C (32°F) to 40°C (104°F).
• When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or "No service" is displayed

• Try connecting in another location.
• Verify the network coverage with your service provider.
• Check with your service provider that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.

My phone cannot connect to the Internet

• Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.

Invalid SIM card

• Make sure the SIM card has been correctly inserted (see "Setting up your device").
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.

Unable to make outgoing calls

• Make sure you have dialed a valid number and have pressed the Call Key .
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network is not overloaded or unavailable.
• Check your subscription status with your service provider (credit, SIM card valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.

Unable to receive incoming calls

• Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).
• Check your subscription status with your service provider (credit, SIM card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.

The caller's name/number does not appear when a call is received

• Check that you have subscribed to this service with your service provider.
• Your caller has concealed his/her name or number.

I cannot find my contacts

• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

• You can adjust the volume during a call by pressing the Volume Up/Down key.
• Check the network strength .
• Make sure that the receiver, connector, or speaker on your phone is clean.

I am unable to use the features described in the manual

• Check with your service provider to make sure that your subscription includes this service.
• Make sure this feature does not require an TCL accessory.

When I select a number from my contacts, the number cannot be dialed

• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts

• Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts.

My callers are unable to leave messages on my voicemail

• Contact your service provider to check service availability.

I cannot access my voicemail

• Make sure your service provider's voicemail number is correctly entered in "Voicemail number".
• Try later if the network is busy.

I am unable to send and receive MMS

• Check your phone memory availability as it might be full.
• Contact your service provider to check service availability and check MMS parameters.
• Verify the server center number or your MMS profile with your service provider.
• The server center may be swamped, try again later.

SIM card PIN locked

• Contact your service provider to obtain the PUK code (Personal Unblocking Key).

I am unable to download new files

• Make sure there is sufficient phone memory for your download.
• Check your subscription status with your service provider.

The phone cannot be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your phone is visible to other users.
• Make sure that the two phones are within Bluetooth's detection range.

How to make your battery last longer

• Make sure you follow the complete charge time ( maximum 2.5 hours).
• After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication.
• Switch off the backlight upon request.
• Extend the email auto-check interval for as long as possible.
• Exit background-running applications if they are not being used for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.

The phone will become warm following prolonged calls, game playing, internet surfing or running other complex applications.

• This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your phone return to normal temperatures.

Safety and Precautions

PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your phone near your ear while the loudspeaker is in use.

This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of this phone for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.

Safety and use

We recommend that you read this chapter carefully before using your mobile phone. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein.

TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a vehicle constitutes a real risk, even when the hands-free kit is used (car kit, headset...), drivers are requested to refrain from using their mobile phone when the vehicle is not parked. Check the laws and regulations on the use of wireless mobile phones and their accessories in the areas where you drive. Always obey them. The use of these devices may be prohibited or restricted in certain areas.
When driving, do not use your mobile phone and headset to listen to music or to the radio. Using a headset can be dangerous and forbidden in some areas.
When switched on, your mobile phone emits electromagnetic waves that can interfere with the vehicle's electronic systems such as ABS anti-lock brakes or airbags. To ensure that there is no problem:

• do not place your mobile phone on top of the dashboard or within an airbag deployment area.
• check with your car dealer or the car manufacturer to make sure that the car's electronic devices are shielded from mobile phone RF energy.

CONDITIONS OF USE:

• You are advised to switch off the phone from time to time to optimize its performance.
• Switch the phone off before boarding an aircraft.
• Switch the phone off when you are in health care facilities, except in designated areas. As with many other types of equipment now in regular use, mobile telephones can interfere with other electrical or electronic devices, or equipment using radio frequency.
• Switch the phone off when you are near gas or flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, petrol station, or chemical plant, or in any potentially explosive atmosphere.
• When the phone is switched on, it should be kept at least 15 cm from any medical device such as a pacemaker, a hearing aid or insulin pump, etc. In particular when using the phone, you should hold it against the ear on the opposite side to the device, if any.
• To avoid hearing impairment, pick up the call before holding your phone to your ear. Also move the handset away from your ear while using the "hands-free" mode because the amplified volume might cause hearing damage.
• Do not let children use the phone and/or play with the telephone and accessories without supervision.
• If your phone has a removable cover, note that your phone may contain substances that could create an allergic reaction.
• Always handle your phone with care and keep it in a clean and dust-free place.
• Do not allow your phone to be exposed to adverse weather or environmental conditions, such as moisture, humidity, rain, infiltration of liquids, dust, sea air, etc. The manufacturer's recommended operating temperature range is 0°C (32°F) to 40°C (104°F). At over 40°C (104°F), the legibility of the phone's display may be impaired, though this is temporary and not serious.
• Emergency call numbers may not be reachable on all cellular networks. You should never rely only on your phone for emergency calls.
• Do not dismantle or attempt to repair your mobile phone yourself.
• Do not drop, throw or bend your mobile phone.
• Do not use the phone if the screen is damaged, cracked or broken to avoid any injury.
• Do not paint it.
• Use only batteries, battery chargers, and accessories which are recommended by TCL Communication Ltd and its affiliates and are compatible with your phone model. TCL Communication Ltd and its affiliates disclaim any liability for damage caused by the use of other chargers or batteries.
• Remember to make back-up copies or keep a written record of all important information stored in your phone.
• All persons should discontinue use and consult a doctor if any of the following symptoms occur: convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or disorientation.

PRIVACY:
Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your mobile phone regarding taking photographs and recording sounds with your mobile telephone. Pursuant to such laws and regulations, it may be strictly forbidden to take photographs and/or to record the voices of other people or any of their personal attributes, and duplicate or distribute them, as this may be considered to be an invasion of privacy. It is the user's sole responsibility to ensure that prior authorization be obtained, if necessary, in order to record private or confidential conversations or take a photograph of another person; the manufacturer, the seller or vendor of your mobile phone (including the carrier) disclaim any liability which may result from the improper use of the mobile phone.

BATTERY AND ACCESSORIES:
Following the air regulation, the battery of your product is not charged. Please charge it first.
Observe the following precautions for battery use:

• Do not attempt to open the battery (due to the risk of toxic fumes and burns).
• Do not puncture, disassemble or cause a short-circuit in the battery.
• Do not burn or dispose of a used battery in household garbage or store it at temperatures above 60°C.

CHARGERS
Home A.C./ Travel chargers will operate within the temperature range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the standard for safety of information technology equipment and office equipment use. Due to different applicable electrical specifications, a charger you purchased in one jurisdiction may not work in another jurisdiction. They should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: UC11US
Input: 100-240V, 50/60Hz, 200mA
Output: 5V, 1A
Battery: 1850mAh typ, 1780mAh min

General Information

• Website: https://www.tcl.com/ca/en/
• Call support: 1-855-224-4228 (US and Canada)
• Web support: https://support.tcl.com/contact-us (email only for mobile products)
• Manufacturer: TCL Communication Ltd. 5/F, Building 22E, 22 Science Park East Avenue, Hong Kong Science Park, Shatin, NT, Hong Kong
• Electronic labeling path: Press Settings > About Phone > E-Label or press *#07#, you can find more information about labeling⁽¹⁾, such as FCC ID.

On our Website, you will find our FAQ (Frequently Asked Questions) section. You can also contact us by e-mail to ask any questions you may have.
Your phone is a transceiver that operates on GSM in quad-band with B2/3/5/8 (1900/1800/850/900 MHz), 3G Bands: B2/4/5 (1900/1700/850 MHz), 4G Bands: B2/4/5/12/13/66/71, Roaming band: LTE 25/26/41, HUPE for B41.

Protection against theft(2)
Your mobile phone is identified by an IMEI (mobile phone serial number) shown on the packaging label and in the product's memory. We recommend that you note the number the first time you use your mobile phone by entering *#06# and keep it in a safe place. It may be requested by the police or your operator if your mobile phone is stolen. This number allows your mobile telephone to be blocked preventing a third person from using it, even with a different SIM card.

For more information on how to use the phone, please go to tcl.com. The website will provide you with answers to frequently asked questions.

Documents / Resources

References

• TCL Canada | TVs, Sound Bars, Phones, Appliances
• TCL Support
• TCL Nederland | Tvs, Soundbar, Koptelefoons, Smartphones

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

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